Job DescriptionJob Description
The Site Lead works closely with Receptionists and Office Assistants to ensure the highest level customer service provided while maintaining accurate patient records, appointment scheduling, insurance verification, and payment processing systems. This role is a crucial link between CHCFC patients and the care delivered by clinical staff at the health center. The Site Lead is responsible for ensuring Receptionists provide exceptional customer service and a positive patient experience during the face-to-face interaction that occurs with the check-in and check-out processes. They are also responsible for overseeing and ensuring accuracy within the business communications and medical records functions performed by Office Assistants
