CCI Health Services’ mission is to deliver high quality, accessible care to our community members, leading the way to a more equitable health care system for everyone.
Position Summary
The WIC Front Office Associate (FOA) is responsible for providing front office support and administrative assistance as needed at different WIC sites throughout our organization. The FOA assists with the delivery of WIC services to assure the provision of high quality, cost-efficient, culturally sensitive services that comply with all Federal, State and Local agency policies and procedures. This position requires travel to different locations when needed.
Key Functions & Responsibilities
Travels to assigned site within the organization to provide front office support and administrative assistance as needed, while maintaining a designated home site.Greets program participants in a professional manner.Accurately obtains/documents proof of residence, proof of identity, and proof of pregnancy, calculates, and documents proof of income.Provides complete information on the certifying process.Explains the rights and responsibilities of a WIC participant to each applicant.Makes initial, and assists in making return appointments, confirming the participant’s current address, phone number, email, and updates in the electronic record system as necessary.Answers the telephone promptly, refers calls to the appropriate area, and identifies and refers urgent calls correctly. Accurately communicates phone messages, as needed.Solicits and addresses participants’ questions.Provides correct information on Rights and Responsibilities, Program benefits, WIC foods and vendors, and the proper use of eWIC card.Completes administrative tasks that include photocopying, scanning, setting up of WIC folders.Receive deliveries and log inventory as needed.Maintain a positive and professional demeanor at all times.Maintains a clean and organized front desk area.Minimum Qualifications
A high school diploma or GED.Experience in a front desk or customer service role preferred.Proficient in using Microsoft Office Suite (Outlook, Word, Powerpoint) and other office equipment.Why Work at CCI?
Extensive benefits planGenerous PTO Plan403B Retirement Plan + Employer match up to 4%Tuition ReimbursementContinuing education assistance; can be used toward obtaining certifications, renewal of certifications, or possible conference attendance.Our providers are insured for malpractice under the Federal Tort Claims Act.
** CCI Health Services is an Equal Opportunity Employer **
About the Role:
The Payroll Coordinator plays a critical role in ensuring the accurate and timely processing of payroll for all employees within the organization. This position is responsible for managing payroll tax compliance, including federal, state, and local tax regulations, to maintain adherence to all legal requirements. The Payroll Coordinator will oversee the entire payroll process, from new hire paperwork to pay increases, ensuring all data is accurately entered and processed through payroll systems such as ADP Enterprise and PeopleSoft. This role requires close collaboration with HR and finance teams to resolve discrepancies and support audits. Ultimately, the Payroll Coordinator ensures employees are compensated correctly and on schedule, contributing to overall employee satisfaction and organizational compliance.
Qualifications:
Associate’s degree in Accounting, Finance, Business Administration, or related field. Bachelor degree preferred.Minimum of 2 years of experience in payroll processing and coordination.Proficiency with payroll systems such as ADP WFN required.Strong knowledge of payroll tax regulations at the federal and Maryland state levels.Excellent attention to detail and organizational skills.Certified Payroll Professional (CPP) or Fundamental Payroll Certification (FPC) a plus.Strong analytical and problem-solving skills.Good Strong analytical and problem-solving skills; must be customer service focused.Must be proficient with reporting and Excel.Must be able to physically work on-site M-F, 8am - 4:30pm.Proficiency with Sage Intaact, a plus.Responsibilities:
Process bi-weekly accurately and on time using ADP Enterprise and PeopleSoft systems.Manage payroll tax filings and ensure compliance with federal, state, and local tax regulations.Review and process new hire paperwork, terminations, pay increases, and other payroll-related changes.Reconcile payroll discrepancies by collecting and analyzing information from employees, managers, and HR.Reconcile employee reimbursements and monthly invoices with payroll deductions.Collaborate with HR and finance departments to support audits and resolve payroll-related inquiries.