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  • Experience Owner - Housing Experience  

    Commonwealth of Massachusetts
    - Suffolk County
    Apply Now
    This is a contract-based employment opportunity The Executive Office o... Read More
    This is a contract-based employment opportunity The Executive Office of Housing and Livable Communities (EOHLC) was established in 2023. Its creation reflected the Commonwealth’s focus on housing, elevating the organization from a division (DHCD) to an executive office reporting directly to the Governor. EOHLC works to create more homes and lower housing costs for Massachusetts residents. We administer programs focused on housing production, housing affordability, fairness and equity in housing opportunity, emergency and transitional housing and financial supports, and home energy affordability, among other areas. Are you interested in helping people in Massachusetts find and secure affordable housing? The Executive Office of Housing and Livable Communities (EOHLC) is hiring an Experience Owner to develop and iteratively improve the renter’s experience of learning about, applying for, and gaining access to private affordable housing, as well as the property owner and municipal experience of offering and filling affordable housing opportunities. In this full-time contract role, you will translate the team’s high-level strategy into an actionable plan that spans policy development, technology, process definition, and more. This position is a full-time contract opportunity. The primary work location for this role will be at 100 Cambridge Street, Boston, MA 02114. The work schedule for this position is Monday through Friday, 9:00AM to 5:00PM EST . This position follows a hybrid schedule, typically requiring an average of two days per week in the office, with the flexibility to balance on-site and remote work as needed. Duties and Responsibilities: Co-develop a long-term and near-term vision for the Common Application for Affordable Housing (Common App) in partnership with the project’s Experience Research Design Lead, including a front-end applicant experience and back-end property manager experience. Serve as the project’s policy and business lead , identifying laws, policies and operational procedures related to Private Affordable Housing that need to be clarified, updated, or created to successfully fulfill on completing this project. This will include conducting audience research, gathering input, and drafting policy proposals, and business process documentation. Develop and manage the implementation plan , ensuring cross-disciplinary teams are working together towards strategic milestones that ladder up to the long-term vision. The implementation plan will include coordinating work across research, design, policy development, operations, technology, procurement, legal, and more. Map and proactively manage complex stakeholder groups including HLC and other state agency staff, prospective renters, housing developers, property managers, advocacy organizations, municipal representatives, software vendors and others. Act as primary point of contact for the initiative. Partner closely with an Experience Design and Research Lead to address key research questions, generate solutions, prototype concepts and advocate for user needs. Partner with agency stakeholders to understand policies, technology systems, business needs, and other constraints to inform the implementation plan. Partner with IT Project Manager to develop strategy for technology procurement and advise vendor work. Measure impact of work and prioritize improvements to the experience based on data. Act as a change agent within Housing and Livable Communities by advocating for agile development and data-driven decision-making. Preferred Knowledge, Skills Read Less
    Apply Now

  • Experience Owner - Housing Experience (Boston)  

    Commonwealth of Massachusetts
    - Suffolk County
    Apply Now
    This is a contract-based employment opportunity The Executive Office o... Read More
    This is a contract-based employment opportunity The Executive Office of Housing and Livable Communities (EOHLC) was established in 2023. Its creation reflected the Commonwealths focus on housing, elevating the organization from a division (DHCD) to an executive office reporting directly to the Governor. EOHLC works to create more homes and lower housing costs for Massachusetts residents. We administer programs focused on housing production, housing affordability, fairness and equity in housing opportunity, emergency and transitional housing and financial supports, and home energy affordability, among other areas. Are you interested in helping people in Massachusetts find and secure affordable housing? The Executive Office of Housing and Livable Communities (EOHLC) is hiring an Experience Owner to develop and iteratively improve the renters experience of learning about, applying for, and gaining access to private affordable housing, as well as the property owner and municipal experience of offering and filling affordable housing opportunities. In this full-time contract role, you will translate the teams high-level strategy into an actionable plan that spans policy development, technology, process definition, and more. This position is a full-time contract opportunity. The primary work location for this role will be at 100 Cambridge Street, Boston, MA 02114. The work schedule for this position is Monday through Friday, 9:00AM to 5:00PM EST . This position follows a hybrid schedule, typically requiring an average of two days per week in the office, with the flexibility to balance on-site and remote work as needed. Duties and Responsibilities: Co-develop a long-term and near-term vision for the Common Application for Affordable Housing (Common App) in partnership with the projects Experience Research Design Lead, including a front-end applicant experience and back-end property manager experience. Serve as the projects policy and business lead , identifying laws, policies and operational procedures related to Private Affordable Housing that need to be clarified, updated, or created to successfully fulfill on completing this project. This will include conducting audience research, gathering input, and drafting policy proposals, and business process documentation. Develop and manage the implementation plan , ensuring cross-disciplinary teams are working together towards strategic milestones that ladder up to the long-term vision. The implementation plan will include coordinating work across research, design, policy development, operations, technology, procurement, legal, and more. Map and proactively manage complex stakeholder groups including HLC and other state agency staff, prospective renters, housing developers, property managers, advocacy organizations, municipal representatives, software vendors and others. Act as primary point of contact for the initiative. Partner closely with an Experience Design and Research Lead to address key research questions, generate solutions, prototype concepts and advocate for user needs. Partner with agency stakeholders to understand policies, technology systems, business needs, and other constraints to inform the implementation plan. Partner with IT Project Manager to develop strategy for technology procurement and advise vendor work. Measure impact of work and prioritize improvements to the experience based on data. Act as a change agent within Housing and Livable Communities by advocating for agile development and data-driven decision-making. Preferred Knowledge, Skills Read Less
    Apply Now

  • Senior Service Designer - Housing (Boston)  

    Commonwealth of Massachusetts
    - Suffolk County
    Apply Now
    This is a contract-based employment opportunity. The Executive Office... Read More
    This is a contract-based employment opportunity. The Executive Office of Housing and Livable Communities (EOHLC) was established in 2023. Its creation reflected the Commonwealths focus on housing, elevating the organization from a division (DHCD) to an executive office reporting directly to the Governor. EOHLC works to create more homes and lower housing costs for Massachusetts residents. We administer programs focused on housing production, housing affordability, fairness and equity in housing opportunity, emergency and transitional housing and financial supports, and home energy affordability, among other areas. Are you interested in helping people in Massachusetts find and secure affordable housing? The Executive Office of Housing and Livable Communities (EOHLC) is hiring a Senior Service Designer - Housing to reimagine the affordable housing experience. Youll start by collaborating on the design of a centralized application experience that streamlines how people learn about, apply for, and gain access to private affordable housing. In addition to improving the front-end applicant experience, you will also shape the back-end experience for property managers, municipalities and housing search workers/advocates. We need a systems thinker who thrives on understanding people and delivering complex services and holistic experiences. This position is a full-time contract opportunity. The primary work location for this role will be at 100 Cambridge Street, Boston, MA 02114. The work schedule for this position is Monday through Friday, 9:00AM to 5:00PM EST . This position follows a hybrid schedule, typically requiring an average of two days per week in the office, with the flexibility to balance on-site and remote work as needed. Duties and Responsibilities: Define and concept test an Affordable Housing Application experience in partnership with the teams Experience Design and Research Lead. Engage constituents and service providers to understand their needs, map their experiences, and co-design digital and non-digital solutions. Create compelling and effective service design artifacts to drive shared understanding and action (for example: ux wireframes, future state concepts, journey maps, service blueprints, prototypes, frameworks etc.) Guide vendor development teams and ensure outputs respond to constituent needs navigating, applying, and securing privately owned affordable apartments and homes. Partner with agency stakeholders to understand policies, technology systems, business needs, and other constraints when optimizing service delivery. Drive impact within a complex ecosystem that builds on existing discovery work . The team recently finished discovery work to understanding user needs. Youll help the team extend these learnings, create a people-centered roadmap, and help move the team from vision to implementation. Help us grow our service design practice by working with peers to shape state-wide service patterns, best practices, and integrated solutions. Act as a change agent within Housing and Livable Communities by advocating for iterative people-centered design and research. Preferred Knowledge, Skills, and Abilities: 5-7 years of professional experience in service design 3+ years of experience working on government services or similarly complex public service orientated spaces Enthusiasm for solving problems facing public-sector agencies and promoting access to public services using modern technology, design, and research practices Demonstrated flexibility and patience in navigating highly regulated environments and complex stakeholder dynamics Deep expertise in service design, experience research, and experience/design strategy Comfortable facilitating co-design sessions, stakeholder workshops, and generative meetings Strong system thinking skills Outstanding verbal, written, and visual communication and storytelling skills The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. Read Less
    Apply Now

  • Salesforce Enterprise Architect  

    Commonwealth of Massachusetts
    - Suffolk County
    Apply Now
    This is a contract-based employment opportunity About the Executive Of... Read More
    This is a contract-based employment opportunity About the Executive Office of Housing and Livable Communities: The Executive Office of Housing and Livable Communities (EOHLC) was established as a Secretariat in 2023 by the Healey-Driscoll Administration to create more homes and lower housing costs for Massachusetts residents. EOHLC’s mission is to advance innovative solutions to provide safe, accessible, affordable, and environmentally sustainable housing for all residents and to support the growth of vibrant, livable communities throughout the Commonwealth. EOHLC offers programs to help prevent homelessness and to help people afford housing. It also offers housing programs and financial assistance for municipalities, local housing authorities, non-profit organizations, and developers. Position Summary: EOHLC IT is seeking a highly skilled Salesforce Enterprise Architect with 10+ years of hands-on Salesforce experience . This role will provide strong technical leadership, guide internal development teams, oversee technical deliverables, collaborate with multiple vendors, ensure code quality, drive integration work, and lead the full release management lifecycle with expert-level Copado knowledge. We manage a single Salesforce org that leverages Public Sector Solutions (PSS) to support critical housing benefits, case management, and grant management programs. Our landscape includes multiple integrated systems and requires strong coordination, as development is carried out by three external implementation partners in parallel with internal technical resources. The Salesforce Enterprise Architect must be able to operate effectively in this multi-vendor environment, ensuring architectural consistency, quality control, and alignment across all teams. The Salesforce Enterprise Architect will work closely with the Project Managers to ensure technical requirements, timelines, dependencies, and deliverables are clearly communicated and successfully executed. This position reports directly to the Director of Information Technology Development. This position is a full-time contract opportunity. The primary work location for this role will be at 100 Cambridge Street, Boston, MA 02114. The work schedule for this position is Monday through Friday, 9:00AM to 5:00PM EST . This position follows a hybrid schedule, typically requiring an average of two days per week in the office, with the flexibility to balance on-site and remote work as needed. Duties and Responsibilities: Lead the overall Salesforce technical architecture, solution design, and development strategy across the organization. Provide technical leadership, guidance, and oversight to internal Salesforce developers and admins, ensuring best practices, code quality, and consistency across teams. Collaborate with cross-functional teams, multiple vendors, and business stakeholders to translate requirements into scalable, maintainable solutions. Design, build, and enhance Salesforce applications using Apex, LWC, Visualforce, Flows, OmniStudio, OmniScript, and advanced Salesforce configuration. Review, approve, and mentor others on Apex, LWC, Visualforce, Flows, OmniScript, integration patterns, and configurable Salesforce development approaches. Monitor and track all development activities across internal teams to ensure alignment with architectural standards, timelines, and quality goals. Lead the integration of Salesforce with Snowflake, ensuring a scalable and secure data flow across systems. Architect and implement integrations using REST/SOAP APIs, middleware, ETL tools, and third-party systems. Oversee environment strategy, sandbox management, version control, metadata deployments, and CI/CD processes using Copado. Own release management activities including pipeline governance, promotion strategy, quality checks, and coordination with vendors and internal teams. Partner with the Project managers to ensure technical deliverables, risks, dependencies, and project expectations are clearly documented and communicated. Perform advanced Salesforce administration, including user roles, profiles, security, permission sets, data integrity, and system monitoring. Conduct technical audits of automation, code, OmniScripts, integrations, and system configuration to identify improvements or risks. Produce and maintain high-quality technical documentation including architecture diagrams, design specifications, and deployment notes. Stay up to date on Salesforce releases, enhancements, and industry best practices and proactively recommend platform improvements. Preferred Knowledge, Skills, and Abilities: Minimum ten (10) years of experience in Salesforce development and architecture. Eight (8) plus years designing and implementing complex integrations with APIs, middleware, or ETL platforms. Proven ability to lead and mentor other developers and manage technical delivery across multiple teams. Demonstrated experience working with multiple vendors on enterprise scale applications and projects. Strong hands-on experience with Apex, Visualforce, Lightning Web Components (LWC), SOQL/SOSL, Flows, OmniScript/OmniStudio, and Salesforce automation. Expert-level experience with Copado, CI/CD pipelines, branching strategy, and release management. Strong understanding of Salesforce architecture, security model, data modeling, and integration patterns. Strong understanding of Salesforce sharing rules, security architecture, and SSO implementation Experience in data modeling, data management best practices, and enterprise-level reporting strategies Excellent communication skills with the ability to work with both technical and non-technical stakeholders. Ability to work independently, manage multiple priorities, and drive solutions from design through deployment. Salesforce certifications (Developer, Architect, Admin) strongly preferred. Experience with MuleSoft for API-led integrations, system orchestration, and enterprise connectivity is preferred. Read Less
    Apply Now

  • Senior Service Designer - Housing  

    Commonwealth of Massachusetts
    - Suffolk County
    Apply Now
    This is a contract-based employment opportunity. The Executive Office... Read More
    This is a contract-based employment opportunity. The Executive Office of Housing and Livable Communities (EOHLC) was established in 2023. Its creation reflected the Commonwealth’s focus on housing, elevating the organization from a division (DHCD) to an executive office reporting directly to the Governor. EOHLC works to create more homes and lower housing costs for Massachusetts residents. We administer programs focused on housing production, housing affordability, fairness and equity in housing opportunity, emergency and transitional housing and financial supports, and home energy affordability, among other areas. Are you interested in helping people in Massachusetts find and secure affordable housing? The Executive Office of Housing and Livable Communities (EOHLC) is hiring a Senior Service Designer - Housing to reimagine the affordable housing experience. You’ll start by collaborating on the design of a centralized application experience that streamlines how people learn about, apply for, and gain access to private affordable housing. In addition to improving the front-end applicant experience, you will also shape the back-end experience for property managers, municipalities and housing search workers/advocates. We need a systems thinker who thrives on understanding people and delivering complex services and holistic experiences. This position is a full-time contract opportunity. The primary work location for this role will be at 100 Cambridge Street, Boston, MA 02114. The work schedule for this position is Monday through Friday, 9:00AM to 5:00PM EST . This position follows a hybrid schedule, typically requiring an average of two days per week in the office, with the flexibility to balance on-site and remote work as needed. Duties and Responsibilities: Define and concept test an Affordable Housing Application experience in partnership with the team’s Experience Design and Research Lead. Engage constituents and service providers to understand their needs, map their experiences, and co-design digital and non-digital solutions. Create compelling and effective service design artifacts to drive shared understanding and action (for example: ux wireframes, future state concepts, journey maps, service blueprints, prototypes, frameworks etc.) Guide vendor development teams and ensure outputs respond to constituent needs navigating, applying, and securing privately owned affordable apartments and homes. Partner with agency stakeholders to understand policies, technology systems, business needs, and other constraints when optimizing service delivery. Drive impact within a complex ecosystem that builds on existing discovery work . The team recently finished discovery work to understanding user needs. You’ll help the team extend these learnings, create a people-centered roadmap, and help move the team from vision to implementation. Help us grow our service design practice by working with peers to shape state-wide service patterns, best practices, and integrated solutions. Act as a change agent within Housing and Livable Communities by advocating for iterative people-centered design and research. Preferred Knowledge, Skills, and Abilities: 5-7 years of professional experience in service design 3+ years of experience working on government services or similarly complex public service orientated spaces Enthusiasm for solving problems facing public-sector agencies and promoting access to public services using modern technology, design, and research practices Demonstrated flexibility and patience in navigating highly regulated environments and complex stakeholder dynamics Deep expertise in service design, experience research, and experience/design strategy Comfortable facilitating co-design sessions, stakeholder workshops, and generative meetings Strong system thinking skills Outstanding verbal, written, and visual communication and storytelling skills The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. Read Less
    Apply Now

  • Salesforce Enterprise Architect (Boston)  

    Commonwealth of Massachusetts
    - Suffolk County
    Apply Now
    This is a contract-based employment opportunity About the Executive Of... Read More
    This is a contract-based employment opportunity About the Executive Office of Housing and Livable Communities: The Executive Office of Housing and Livable Communities (EOHLC) was established as a Secretariat in 2023 by the Healey-Driscoll Administration to create more homes and lower housing costs for Massachusetts residents. EOHLCs mission is to advance innovative solutions to provide safe, accessible, affordable, and environmentally sustainable housing for all residents and to support the growth of vibrant, livable communities throughout the Commonwealth. EOHLC offers programs to help prevent homelessness and to help people afford housing. It also offers housing programs and financial assistance for municipalities, local housing authorities, non-profit organizations, and developers. Position Summary: EOHLC IT is seeking a highly skilled Salesforce Enterprise Architect with 10+ years of hands-on Salesforce experience . This role will provide strong technical leadership, guide internal development teams, oversee technical deliverables, collaborate with multiple vendors, ensure code quality, drive integration work, and lead the full release management lifecycle with expert-level Copado knowledge. We manage a single Salesforce org that leverages Public Sector Solutions (PSS) to support critical housing benefits, case management, and grant management programs. Our landscape includes multiple integrated systems and requires strong coordination, as development is carried out by three external implementation partners in parallel with internal technical resources. The Salesforce Enterprise Architect must be able to operate effectively in this multi-vendor environment, ensuring architectural consistency, quality control, and alignment across all teams. The Salesforce Enterprise Architect will work closely with the Project Managers to ensure technical requirements, timelines, dependencies, and deliverables are clearly communicated and successfully executed. This position reports directly to the Director of Information Technology Development. This position is a full-time contract opportunity. The primary work location for this role will be at 100 Cambridge Street, Boston, MA 02114. The work schedule for this position is Monday through Friday, 9:00AM to 5:00PM EST . This position follows a hybrid schedule, typically requiring an average of two days per week in the office, with the flexibility to balance on-site and remote work as needed. Duties and Responsibilities: Lead the overall Salesforce technical architecture, solution design, and development strategy across the organization. Provide technical leadership, guidance, and oversight to internal Salesforce developers and admins, ensuring best practices, code quality, and consistency across teams. Collaborate with cross-functional teams, multiple vendors, and business stakeholders to translate requirements into scalable, maintainable solutions. Design, build, and enhance Salesforce applications using Apex, LWC, Visualforce, Flows, OmniStudio, OmniScript, and advanced Salesforce configuration. Review, approve, and mentor others on Apex, LWC, Visualforce, Flows, OmniScript, integration patterns, and configurable Salesforce development approaches. Monitor and track all development activities across internal teams to ensure alignment with architectural standards, timelines, and quality goals. Lead the integration of Salesforce with Snowflake, ensuring a scalable and secure data flow across systems. Architect and implement integrations using REST/SOAP APIs, middleware, ETL tools, and third-party systems. Oversee environment strategy, sandbox management, version control, metadata deployments, and CI/CD processes using Copado. Own release management activities including pipeline governance, promotion strategy, quality checks, and coordination with vendors and internal teams. Partner with the Project managers to ensure technical deliverables, risks, dependencies, and project expectations are clearly documented and communicated. Perform advanced Salesforce administration, including user roles, profiles, security, permission sets, data integrity, and system monitoring. Conduct technical audits of automation, code, OmniScripts, integrations, and system configuration to identify improvements or risks. Produce and maintain high-quality technical documentation including architecture diagrams, design specifications, and deployment notes. Stay up to date on Salesforce releases, enhancements, and industry best practices and proactively recommend platform improvements. Preferred Knowledge, Skills, and Abilities: Minimum ten (10) years of experience in Salesforce development and architecture. Eight (8) plus years designing and implementing complex integrations with APIs, middleware, or ETL platforms. Proven ability to lead and mentor other developers and manage technical delivery across multiple teams. Demonstrated experience working with multiple vendors on enterprise scale applications and projects. Strong hands-on experience with Apex, Visualforce, Lightning Web Components (LWC), SOQL/SOSL, Flows, OmniScript/OmniStudio, and Salesforce automation. Expert-level experience with Copado, CI/CD pipelines, branching strategy, and release management. Strong understanding of Salesforce architecture, security model, data modeling, and integration patterns. Strong understanding of Salesforce sharing rules, security architecture, and SSO implementation Experience in data modeling, data management best practices, and enterprise-level reporting strategies Excellent communication skills with the ability to work with both technical and non-technical stakeholders. Ability to work independently, manage multiple priorities, and drive solutions from design through deployment. Salesforce certifications (Developer, Architect, Admin) strongly preferred. Experience with MuleSoft for API-led integrations, system orchestration, and enterprise connectivity is preferred. Read Less
    Apply Now
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