We are seeking a Front Desk Agent to become a part of our team! You will accommodate patrons, as well as identify areas of improvement to increase efficiency.
Responsibilities:
Register and assign rooms to guestsConfirm phone and online reservationsRespond to guest needs, requests, and complaintsCollect payment from departing guestsKeep records of occupied rooms and guestsCommunicate pertinent guest information to designated departmentsQualifications:
Previous experience in customer service, front desk service, or other related fieldsAbility to build rapport with guestsExcellent verbal communication skillsPunctualityCompany DescriptionUpper-Midscale Select Service HotelCompany DescriptionUpper-Midscale Select Service Hotel Read LessThe Front Desk Agent plays a vital role in ensuring a smooth and welcoming experience for guests by handling check-in/check-out processes, managing reservations, and providing exceptional customer support. This position operates primarily in a team environment with a fixed shift schedule and involves significant interaction with guests in person, on the phone, and through digital communication platforms. The agent also supports additional duties such as complaint resolution, lobby monitoring, and overall coordination of guest services.
Responsibilities
Manage guest check-in and check-out efficientlyHandle reservation management and updatesProvide attentive customer support and address inquiriesOperate phone lines and digital communication platforms for guest interactionProcess payments accurately through Point of Sale (POS) systemsResolve guest complaints professionally and promptlyMonitor lobby area to maintain a welcoming environmentCoordinate with other departments to support guest services
Preferred Qualifications
1+ years of experience in customer serviceHigh school diploma or equivalentStrong customer service and communication skillsEffective multitasking and time management abilitiesProven problem solving and conflict resolution skillsAttention to detail and accuracyFamiliarity with Point of Sale (POS) systems Read LessWe are seeking a Guest Services Associates to become a part of our team! You will accommodate patrons, as well as identify areas of improvement to increase efficiency.
Responsibilities:
Register and assign rooms to guestsConfirm phone and online reservationsRespond to guest needs, requests, and complaintsCollect payment from departing guestsKeep records of occupied rooms and guestsCommunicate pertinent guest information to designated departmentsQualifications:
Previous experience in customer service, front desk service, or other related fieldsAbility to build rapport with guestsStrong organizational skillsExcellent written and verbal communication skills
This job is available for variable shifts depending on the needs of the hotel.The location of the hotel is in Junction City,KS. Prior hotel experience is an advantage but not mandatory. Should have excellent verbal and written communication skills and should be able to work with all levels of team members .Should be able to read, write and speak english effectively and knowing other language is an advantage.should be real good at customer service.This job requires good amount of walking within the hotel, occasionally lifting 20-30lbs of weight and standing during working hours.Assist housekeepers on their daily needs and should be ready to wash,dry and fold laundry as needed.
Company DescriptionComfort Inn & Suites is a flagship brand for Choice Hotels International.Company DescriptionComfort Inn & Suites is a flagship brand for Choice Hotels International. Read Less