Job Summary
$24.09+ Hourly (Pay is $16.40/hr. + $1330/mo. Targeted Commission)
Who we are:
• Great Places to Work has named Comcast NBCUniversal one of its ‘100 Best Companies to Work For’
• For the sixth time, Comcast is named a Top Company in the U.S. by LinkedIn
• Comcast is named a top 20 company on DiversityInc’s ‘Top 50’ List
At Comcast, we are innovators and leaders—inventing groundbreaking technology, crafting outstanding entertainment experiences for millions every day, and taking extraordinary care of our customers. We are the largest 1Gig network in America and the diverse talents of our people have propelled us to be a Fortune 40 industry leader. Our teammates go above and beyond to make sure our customers are satisfied and can’t envision going anywhere else. We take pride in our work, products, services, and dedication to the community. We are always open to new insights to improve our efficiency, drive strong results, and deliver a great experience for employees and customers alike.
Job Description
What you will be doing:Working directly with customers in a retail location, evaluating the customer’s potential product needs, and making appropriate recommendations.Providing outstanding customer service with all customer interactions.Helping customers interpret and clarify their account statements and pay their bills in the store.Answering any questions, customers have on current or new services, making changes to account data, upgrading levels of service, and processing all general service requests.Acting as brand ambassador to promote Comcast/Xfinity products.Providing expert-level understanding and passion around technology, especially around Comcast products and services.Maintaining detailed sales product knowledge, including competitive information.Meeting goals and metricsContributing to a fun and competitive environment! We aim to connect our products and services to our customer’s everyday lifestyles.
If you are a tech enthusiast, flourish with learning new things, and look for a culture built on customer support, then get ready because this is a shot at a career with no limits. Whatever you want, we’ve got it: on-the-job training, wall-to-wall benefits, and unlimited salary potential with uncapped commissions. What are you waiting for? Show the world what you’re made of!
We are hiring immediately. Join Comcast and Be Part of Something Big! Our uncapped commissions offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.
What you will need to have:
High School Diploma or equivalentGenerally, requires 2-5 years related experience; prefer consumer electronics/wireless retail sales experienceAbility to work a full time, flexible schedule which includes evenings, weekends, holidays, variable schedule.Regular, consistent, and punctual attendance.Ability to carry and/or lift 25-pound boxes, and the ability to stand and move about the store constantly.Perks and benefits:
Comcast provides best-in-class Benefits. We believe that benefits should connect us to the support we need when it matters most and should help us be there for those who matter most. We offer Day-One benefits! Some of our perks and benefits include
Medical, Dental, and Vision coverageComcast XFINITY courtesy servicesDiscount tickets to our Universal ResortsPaid Parental leaveTuition reimbursementPaid Time Off401K Savings Plan – with up to 6% dollar-to-dollar matching.…and much moreDisclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications.
Comcast is an EOE/Veterans/Disabled/LGBTQ+ employer.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.
#CMCSAHJ
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Skills:
Customer-Focused; Workplace Organization; Persuasion; Teamwork; Technical Knowledge; Self Motivation; Communication; Resilience; Critical Thinking Problem Solving; Professional Integrity
Salary:
Base Pay: $16.40
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Total Target Compensation (Base Pay plus Targeted Commission): $24.09
Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
High School Diploma / GED
Certifications (if applicable)
Relevant Work Experience
2-5 Years
Read LessJob Summary
Sell Comcast Internet, Data, Video and Voice services to small and mid- size businesses focusing mainly on advanced communications solutions including PRI, Hosted PBX and multi-location opportunities. As part of sales process, create and deliver face-to-face sales presentations that demonstrate knowledge of the latest Comcast products and services. Promote the sale of bundled products to ensure the optimal solution for the customer. Sell with goal of exceeding departmental financial and unit targets. Stay abreast of competitive landscape and emerging technologies to best position Comcast Business Services in the marketplace.Job Description
Core Responsibilities
Territory development to include development of local business partnerships and organizational affiliations and local enhancement of Comcast positioning and brand.Maintaining quality sales records and preparation of sales and activity reports as required.Responsible for Customer Satisfaction and supporting a positive impression of the Comcast Experience.New acquisition sales of Comcast Commercial Internet, Video and Voice services to small and mid-size businesses.Generation of new leads with targeted businesses through various prospecting activities, including cold calling, canvassing, customer referrals and partner relationships.Focus on advanced communications solutions including PRI, Hosted PBX and multi-location opportunities.Identify improvement areas thru a consultative process that would enhance our prospects ability to communicate more effectively both internally and externally to their customers.Effectively manage a territory with a high activity and comprehensive business plan.Management of defined Territory to include development of local business partnerships and organizational affiliations and local enhancement of Comcast positioning and brand.Team with technical, customer service and related support staffs to ensure end-to-end customer sales and satisfaction and thereby drive new revenue growth.Consistently maintain a pipeline of qualified prospects that will yield production levels of monthly quota performance and above.Remain knowledgeable of Comcast products and services to facilitate sales efforts.Achieve and exceed assigned sales and business quality objectives.Adherence to all company standards and business professionalism.Punctual, regular and consistent attendance.Other duties and responsibilities as assigned.#CMCSAHJ
Employees at all levels are expected to:
Understand our Operating Principles; make them the guidelines for how you do your job.Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.Win as a team - make big things happen by working together and being open to new ideas.Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.Drive results and growth.Support a culture of inclusion in how you work and lead.Do what's right for each other, our customers, investors and our communities.Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Skills:
Customer-Focused; Workplace Organization; Persuasion; Adaptability; Technical Knowledge; Communication; Resilience; Critical Thinking Problem Solving; Professional Integrity
Salary:
Base Pay: $68,750.00
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Total Target Compensation (Base Pay plus Targeted Commission): $118,750.00
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
5-7 Years
Read LessJob Summary
Sell Comcast Internet, Data, Video and Voice services to small and mid- size businesses focusing mainly on advanced communications solutions including PRI, Hosted PBX and multi-location opportunities. As part of sales process, create and deliver face-to-face sales presentations that demonstrate knowledge of the latest Comcast products and services. Promote the sale of bundled products to ensure the optimal solution for the customer. Sell with goal of exceeding departmental financial and unit targets. Stay abreast of competitive landscape and emerging technologies to best position Comcast Business Services in the marketplace.
Job Description
Core Responsibilities
Territory development to include development of local business partnerships and organizational affiliations and local enhancement of Comcast positioning and brand.Maintaining quality sales records and preparation of sales and activity reports as required.Responsible for Customer Satisfaction and supporting a positive impression of the Comcast Experience.New acquisition sales of Comcast Commercial Internet, Video and Voice services to small and mid-size businesses.Generation of new leads with targeted businesses through various prospecting activities, including cold calling, canvassing, customer referrals and partner relationships.Focus on advanced communications solutions including PRI, Hosted PBX and multi-location opportunities.Identify improvement areas thru a consultative process that would enhance our prospects ability to communicate more effectively both internally and externally to their customers.Effectively manage a territory with a high activity and comprehensive business plan.Management of defined Territory to include development of local business partnerships and organizational affiliations and local enhancement of Comcast positioning and brand.Team with technical, customer service and related support staffs to ensure end-to-end customer sales and satisfaction and thereby drive new revenue growth.Consistently maintain a pipeline of qualified prospects that will yield production levels of monthly quota performance and above.Remain knowledgeable of Comcast products and services to facilitate sales efforts.Achieve and exceed assigned sales and business quality objectives.Adherence to all company standards and business professionalism.Punctual, regular and consistent attendance.Other duties and responsibilities as assigned.#CMCSAHJ
Employees at all levels are expected to:
Understand our Operating Principles; make them the guidelines for how you do your job.Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.Win as a team - make big things happen by working together and being open to new ideas.Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.Drive results and growth.Support a culture of inclusion in how you work and lead.Do what's right for each other, our customers, investors and our communities.Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Skills:
Customer-Focused; Workplace Organization; Persuasion; Technical Knowledge; Adaptability; Communication; Resilience; Critical Thinking Problem Solving; Professional Integrity
Salary:
Base Pay: $59,888.00
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Total Target Compensation (Base Pay plus Targeted Commission): $109,888.00
Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
Certifications (if applicable)
Relevant Work Experience
5-7 Years
Read LessComcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job SummarySell Comcast Internet, Data, Video and Voice services to small and mid-size businesses focusing mainly on advanced communications solutions including PRI, Hosted PBX and multi-location opportunities. As part of sales process, create and deliver face-to-face sales presentations that demonstrate knowledge of the latest Comcast products and services. Promote the sale of bundled products to ensure the optimal solution for the customer. Sell with goal of exceeding departmental financial and unit targets. Stay abreast of competitive landscape and emerging technologies to best position Comcast Business Services in the marketplace.
Job DescriptionCore Responsibilities
Territory development to include development of local business partnerships and organizational affiliations and local enhancement of Comcast positioning and brand.Maintaining quality sales records and preparation of sales and activity reports as required.Responsible for Customer Satisfaction and supporting a positive impression of the Comcast Experience.New acquisition sales of Comcast Commercial Internet, Video and Voice services to small and mid-size businesses.Generation of new leads with targeted businesses through various prospecting activities, including cold calling, canvassing, customer referrals and partner relationships.Focus on advanced communications solutions including PRI, Hosted PBX and multi-location opportunities.Identify improvement areas thru a consultative process that would enhance our prospects ability to communicate more effectively both internally and externally to their customers.Effectively manage a territory with a high activity and comprehensive business plan.Management of defined Territory to include development of local business partnerships and organizational affiliations and local enhancement of Comcast positioning and brand.Team with technical, customer service and related support staffs to ensure end-to-end customer sales and satisfaction and thereby drive new revenue growth.Consistently maintain a pipeline of qualified prospects that will yield production levels of monthly quota performance and above.Remain knowledgeable of Comcast products and services to facilitate sales efforts.Achieve and exceed assigned sales and business quality objectives.Adherence to all company standards and business professionalism.Punctual, regular and consistent attendance.Other duties and responsibilities as assigned.Employees at all levels are expected to:
Understand our Operating Principles; make them the guidelines for how you do your job.Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.Win as a team - make big things happen by working together and being open to new ideas.Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.Drive results and growth.Support a culture of inclusion in how you work and lead.Do what's right for each other, our customers, investors and our communities.Skills
Adaptability, Communication, Critical Thinking Problem Solving, Customer-Focused, Persuasion, Professional Integrity, Resilience, Technical Knowledge, Workplace Organization
Compensation
Base Pay: $63,000.00Total Target Compensation (Base Pay plus Targeted Commission): $113,000.00Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Education
Bachelor's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Certifications (if applicable)
Relevant Work Experience
5-7 YearsComcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Read LessComcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
What You Will Be Doing:
Engaging customers with enthusiasm, demonstrating and explaining product features to enhance their shopping experience.Providing outstanding customer service with all customer interactions.Meeting or exceeding sales targets and enhancing customer satisfaction through diligent follow-up and service excellence.Helping customers interpret and clarify their account statements and pay their bills in the store.Answering any questions customers have on current or new services, making changes to account data, upgrading levels of service, and processing all general service requests.Acting as brand ambassador to promote Comcast/Xfinity products.Providing expert-level understanding and passion around technology, especially around Comcast products and services.Maintaining detailed sales product knowledge, including competitive information.Contributing to a fun and competitive environment! We aim to connect our products and services to our customers' everyday lifestyles.Adhering to retail operational policies and procedures, ensuring a consistent and professional store environment.If you are a tech enthusiast, flourish with learning new things, and look for a culture built on customer support, then get ready because this is a shot at a career with no limits. Whatever you want, we've got it: on-the-job training, wall-to-wall benefits, and unlimited salary potential with uncapped commissions. What are you waiting for? Show the world what you're made of!
Join Comcast and be a Part of Something Big.
What You Will Need To Have:
High School Diploma or equivalentAdjusting to a flexible work schedule to meet retail operational needs, including evenings, weekends, and holidays as necessaryRegular, consistent, and punctual attendance.Ability to carry and/or lift 25-pound boxes, and the ability to move around the store constantly.Perks and Benefits
Comcast provides best-in-class benefits. We believe that benefits should connect us to the support we need when it matters most and should help us be there for those who matter most.
We offer Day-One benefits! Some of our perks and benefits include Medical, Dental, and Vision coverage, Comcast XFINITY courtesy services in Comcast serviced areas, Discount tickets to our Universal Resorts, Paid Parental leave, Tuition reimbursement of up to $8,000 (Full Time employees), Paid Time Off, and a 401K Savings Plan with up to 6% dollar-to-dollar matching.and much moreEmployees at all levels are expected to:
Understand our Operating Principles; make them the guidelines for how you do your job.Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.Know your stuff, be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.Win as a team make big things happen by working together and being open to new ideas.Be an active part of the Net Promoter System, a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.Drive results and growth.Support a culture of inclusion in how you work and lead.Do what's right for each other, our customers, investors, and our communities.Disclaimer
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications.
Comcast is an EOE/Veterans/Disabled/LGBT employer.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.
Skills
Communication, Critical Thinking Problem Solving, Customer-Focused, Persuasion, Professional Integrity, Resilience, Self Motivation, Teamwork, Technical Knowledge, Workplace Organization
Compensation
Base Pay: $19.00Total Target Compensation (Base Pay plus Targeted Commission): $26.69Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Education
High School Diploma / GED (Required)
Certifications (if applicable)
Relevant Work Experience
2-5 YearsComcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Read LessComcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job DescriptionCore Responsibilities:
Passionately represents products and services by sharing and demonstrating product and sales know-how with customers. Provides product demonstrations to educate customers on full product capabilities to maximize their experience.Takes a customer-first approach with all customer interactions. Listens and evaluates customer needs and provides appropriate solutions.Achieves sales and customer experience goals and objectives.Provides comprehensive customer onboarding activities and ensures customers fully understand how to use and manage all company products/services and gains their consent.Performs operational and administrative tasks.Partners with customer care to resolve customer issues, as appropriate.Consistently demonstrates sales excellence and professionalism with integrity and a warm and friendly demeanor to customers and teammates.Complies with all company and retail operational policies and procedures.Completes training requirements and actively engage in team huddles and learning.Knows and understands sales compensation plan and its key elements.Must be able to work a flexible schedule that includes evenings, weekends, holidays, variable schedule(s) and overtime as needed. May be asked to work in alternate stores outside of home base store. Regular, consistent and punctual attendance.Must be able to carry and lift up to 25 pound boxes, stand and move about the store constantly.Other duties and responsibilities as assigned.Employees at all levels are expected to:
Understand our Operating Principles; make them the guidelines for how you do your job.Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.Win as a team - make big things happen by working together and being open to new ideas.Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.Drive results and growth.Support a culture of inclusion in how you work and lead.Do what's right for each other, our customers, investors and our communities.Skills:
Communication, Critical Thinking Problem Solving, Customer-Focused, Persuasion, Professional Integrity, Resilience, Self Motivation, Teamwork, Technical Knowledge, Workplace Organization
Compensation:
Base Pay: $15.80Total Target Compensation (Base Pay plus Targeted Commission): $23.49Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees.
Education:
High School Diploma / GED (Required)
Relevant Work Experience:
2-5 YearsComcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Read LessComcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job DescriptionPrimary Responsibilities Mobile Focused
Provide a white-glove experience activating new devices or BYOD to the network.Guide customers through tablet setup and connectivity options.Support activation and pairing of wearable devices for seamless use.Educate customers on accessories and add-ons that enhance their experience and drive incremental revenue.Demonstrate strong understanding and enthusiasm for technology and act as a go-to resource.Demonstrate basic features and capabilities of devices to increase customer confidence.Mobile Escalations
Troubleshoot and resolve complex device or service issues.Assist customers in securing accounts, replacing lost or stolen devices, and navigating access recovery.Use advanced tools to manage escalations.Mobile Support
Assist customers with transferring contacts, emails, and media.Provide password resets with appropriate credential verification.Activate and configure SIM or eSIM for device connectivity.Perform in-depth diagnostics to identify and resolve issues.Process returns or exchanges in compliance with company policies.Assist with warranty claims and replacement processes.Ensure devices, counters, accessories, and walkways are clean, functioning, and accessible.On-Demand Delivery, BAPIS & XM Upsell: Fulfill Xfinity Mobile on-demand deliveries and BAPIS pickups by staging orders accurately, ensuring smooth handoff, and identifying opportunities to upsell accessories or add-ons.
Secondary Responsibilities When No Primary Actions Occur or on Red Floor
Provide hands-on demonstrations of devices and features to enhance value.Support store resets for proper merchandising and operational readiness.Maintain visual standards and product placement for optimal customer experience.Inspect back-of-house to ensure clean, secure, and properly placed inventory.Facilitate quick device swaps for customers.Process equipment returns efficiently while ensuring compliance.Expectations for All Employees
Understand and follow the Comcast Operating Principles.Own the customer experience and promote digital options at every touchpoint.Be an enthusiastic learner and advocate of Comcast products, services, and digital tools.Win as a team through collaboration and openness to new ideas.Participate in the Net Promoter System: huddles, callbacks, and feedback loops.Drive results and operational excellence.Foster and support a culture of inclusion.Do what's right for customers, teammates, communities, and investors.Disclaimer
This description outlines the general nature and level of work expected and is not intended to be a comprehensive list of all duties or qualifications.
Skills
Communication, Customer-Focused, Professional Integrity, Resilience, Self Motivation, Teamwork, Workplace Organization
Compensation
Base Pay: $20.08
Base pay is one part of the total rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a commission under the terms of an applicable plan, while most non-sales positions are eligible for a bonus. Additionally, Comcast provides best-in-class benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Education
High School Diploma / GED (Required)
Certifications (if applicable)
Relevant Work Experience
0-2 Years
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Read LessComcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job DescriptionWhat you will be doing:
Working directly with customers in a retail location, evaluating the customer's potential product needs, and making appropriate recommendations.Providing outstanding customer service with all customer interactions.Helping customers interpret and clarify their account statements and pay their bills in the store.Answering any questions, customers have on current or new services, making changes to account data, upgrading levels of service, and processing all general service requests.Acting as brand ambassador to promote Comcast/Xfinity products.Providing expert-level understanding and passion around technology, especially around Comcast products and services.Maintaining detailed sales product knowledge, including competitive information.Meeting goals and metrics.Contributing to a fun and competitive environment! We aim to connect our products and services to our customer's everyday lifestyles.If you are a tech enthusiast, flourish with learning new things, and look for a culture built on customer support, then get ready because this is a shot at a career with no limits. Whatever you want, we've got it: on-the-job training, wall-to-wall benefits, and unlimited salary potential with uncapped commissions. What are you waiting for? Show the world what you're made of!
We are hiring immediately. Join Comcast and be a Part of Something Big.
Our uncapped commissions offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.
What you will need to have:
High School Diploma or equivalentGenerally, requires 2-5 years related experience; prefer consumer electronics/wireless retail sales experienceAbility to work a full time, flexible schedule which includes evenings, weekends, holidays, variable schedule(s).Regular, consistent, and punctual attendance.Ability to carry and/or lift 25-pound boxes, and the ability to stand and move about the store constantly.Perks and benefits:
Comcast provides best-in-class Benefits. We believe that benefits should connect us to the support we need when it matters most and should help us be there for those who matter most. We offer Day-One benefits! Some of our perks and benefits include
Medical, Dental, and Vision coverageComcast XFINITY courtesy services & employee discountsDiscount tickets to our Universal ResortsPaid Parental leaveTuition reimbursementPaid Time Off401K Savings Plan with up to 6% dollar-to-dollar matching.and much moreEmployees at all levels are expected to:
Understand our Operating Principles; make them the guidelines for how you do your job.Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.Win as a team - make big things happen by working together and being open to new ideas.Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.Drive results and growth.Support a culture of inclusion in how you work and lead.Do what's right for each other, our customers, investors and our communities.Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.Skills:
Communication, Critical Thinking Problem Solving, Customer-Focused, Persuasion, Professional Integrity, Resilience, Self Motivation, Teamwork, Technical Knowledge, Workplace Organization
Compensation:
Base Pay: $18.00Total Target Compensation (Base Pay plus Targeted Commission): $25.69Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality to help support you physically, financially and emotionally through the big milestones and in your everyday life.
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Education:
High School Diploma / GED (Required)
Certifications: (if applicable)
Relevant Work Experience:
2-5 YearsComcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Read LessComcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
The Retail Service Associate supports the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. This role serves as a go-to technical and operational resource, helping to maintain a clean and efficient store environment, and provide exceptional customer support for mobile. RSAs handle mobile activation, education, troubleshooting, and escalations while assisting with operational priorities to ensure that customers leave confident and excited about their Comcast products and services.
Primary Responsibilities Mobile Focused
Provide a white-glove experience activating new devices or BYOD to the network.Guide customers through tablet setup and connectivity options.Support activation and pairing of wearable devices for seamless use.Educate customers on accessories and add-ons that enhance their experience and drive incremental revenue.Demonstrate strong understanding and enthusiasm for technology and act as a go-to resource.Demonstrate basic features and capabilities of devices to increase customer confidence.Mobile Escalations
Troubleshoot and resolve complex device or service issues.Assist customers in securing accounts, replacing lost or stolen devices, and navigating access recovery.Use advanced tools to manage escalations.Mobile Support
Assist customers with transferring contacts, emails, and media.Provide password resets with appropriate credential verification.Activate and configure SIM or eSIM for device connectivity.Perform in-depth diagnostics to identify and resolve issues.Process returns or exchanges in compliance with company policies.Assist with warranty claims and replacement processes.Ensure devices, counters, accessories, and walkways are clean, functioning, and accessible.On-Demand Delivery, BAPIS & XM Upsell: Fulfill Xfinity Mobile on-demand deliveries and BAPIS pickups by staging orders accurately, ensuring smooth handoff, and identifying opportunities to upsell accessories or add-ons.
Secondary Responsibilities When No Primary Actions Occur or on Red Floor
Provide hands-on demonstrations of devices and features to enhance value.Support store resets for proper merchandising and operational readiness.Maintain visual standards and product placement for optimal customer experience.Inspect back-of-house to ensure clean, secure, and properly placed inventory.Facilitate quick device swaps for customers.Process equipment returns efficiently while ensuring compliance.Expectations for All Employees
Understand and follow the Comcast Operating Principles.Own the customer experience and promote digital options at every touchpoint.Be an enthusiastic learner and advocate of Comcast products, services, and digital tools.Win as a team through collaboration and openness to new ideas.Participate in the Net Promoter System: huddles, callbacks, and feedback loops.Drive results and operational excellence.Foster and support a culture of inclusion.Do what's right for customers, teammates, communities, and investors.Disclaimer
This description outlines the general nature and level of work expected and is not intended to be a comprehensive list of all duties or qualifications.
Skills
Communication, Customer-Focused, Professional Integrity, Resilience, Self Motivation, Teamwork, Workplace Organization
Compensation
Base Pay: $20.08
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Education
High School Diploma / GED (Required)
Certifications (if applicable)
Relevant Work Experience
0-2 Years
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Read LessComcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job SummaryResponsible for assisting and consulting with customers on our products and services by utilizing knowledge, skills and technology to achieve a world class sales and service experience Works with moderate supervision/guidance. Is accountable for individual results and impact on team.
Job DescriptionCore Responsibilities
Passionately represents products and services by sharing and demonstrating product and sales know-how with customers. Provides product demonstrations to educate customers on full product capabilities to maximize their experience.Takes a customer-first approach with all customer interactions. Listens and evaluates customer needs and provides appropriate solutions.Achieves sales and customer experience goals and objectives.Provides comprehensive customer onboarding activities and ensures customers fully understand how to use and manage all company products/services and gains their consent.Performs operational and administrative tasks.Partners with customer care to resolve customer issues, as appropriate.Consistently demonstrates sales excellence and professionalism with integrity and a warm and friendly demeanor to customers and teammates.Complies with all company and retail operational policies and procedures.Completes training requirements and actively engage in team huddles and learning.Knows and understands sales compensation plan and its key elements.Must be able to work a flexible schedule that includes evenings, weekends, holidays, variable schedule(s) and overtime as needed. May be asked to work in alternate stores outside of home base store. Regular, consistent and punctual attendance.Must be able to carry and lift up to 25 pound boxes, stand and move about the store constantly.Other duties and responsibilities as assigned.Employees at all levels are expected to:
Understand our Operating Principles; make them the guidelines for how you do your job.Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.Win as a team - make big things happen by working together and being open to new ideas.Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.Drive results and growth.Support a culture of inclusion in how you work and lead.Do what's right for each other, our customers, investors and our communities.Skills
Communication, Critical Thinking Problem Solving, Customer-Focused, Persuasion, Professional Integrity, Resilience, Self Motivation, Teamwork, Technical Knowledge, Workplace Organization
Compensation
Base Pay: $15.63Total Target Compensation (Base Pay plus Targeted Commission): $23.32Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
High School Diploma / GED (Required)
Certifications (if applicable)
Relevant Work Experience
2-5 YearsComcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Read Less