We are seeking a Service Manager to join our team! You will be responsible for managing the Service Department as a business unit with a focus on profitability, helping customers by providing product and service information and resolving technical issues.
Responsibilities
· Service Administration
1. Assist Technicians and customers with questions or problems
2. Manage, review and evaluate Service Technician activity
3. Follow up with customers as needed
4. Manage remote monitoring of customer equipment
5. Approve technician mileage/vacation requests
6. Keep up with the latest vendor information and share as appropriate
7. Do reports for upper Management as requested
· Warehouse
1. Manage parts, supply usage and inventory levels
2. Manage delivery of new equipment to customers
3. Manage used copier inventory to determine resale, wholesale, or use for parts value
4. Manage periodic parts/supply physical inventory
5. Determine potential inventory write offs on an annual basis
· Contract Management
1. Analyze service contract profitability and adjust rates as needed
2. Work with sales on determining profitable contract rates
3. Work with sales on potential new sales as needed
4. Manage service contract billing and assist when problems arise
Qualifications
Previous experience in customer service, sales, or other related fieldsAbility to build rapport with clientsAbility to prioritize and multitaskPositive and professional demeanorExcellent written and verbal communication skillsCompany DescriptionEstablished in 1968, Colony Business Systems (Colony Products, Inc.) has been providing state-of-the-art Document Imaging Equipment, Production Systems, Software, Document Management and Professional Services solutions to large and small businesses within South Central Pennsylvania/Susquehanna Valley area. Treating customers like family for over 50 years!Company DescriptionEstablished in 1968, Colony Business Systems (Colony Products, Inc.) has been providing state-of-the-art Document Imaging Equipment, Production Systems, Software, Document Management and Professional Services solutions to large and small businesses within South Central Pennsylvania/Susquehanna Valley area. Treating customers like family for over 50 years! Read LessAccount Executive: Colony Business Systems - Lancaster, PA
Base Salary Plus Commission - Full-time.
Colony Business System is a 54-year independent Canon authorized Dealer and Service Center in the Digital Imaging and Production Print space providing integrated systems from the strongest solutions portfolio on the market today. If you are goal oriented, have an interest in technology, and are an outgoing person who enjoys selling and determining your own success, this may be the position for you. Colony Business Systems’ Account Executive is responsible for developing, growing and maintaining a customer territory in an effort to provide customized solutions to meet customer needs.
Account Executive Responsibilities: As an Account Executive, your primary focuses will be to develop and grow an existing territory to sell hardware and software technology-based solutions to companies in the Central Pennsylvania/Susquehanna Valley geography. Specific responsibilities include:
Develop, maintain and manage a sales territory providing hardware and software technology-based solutions to companies in the Central Pennsylvania/Susquehanna Valley geography.Working with other Colony staff to develop proper pricing and proposals for presentation to clients.Prospecting for new business opportunities and growth within existing customers.Contacting potential and existing clients to establish rapport and arrange meetings with the end goal of selling to them.Researching organizations and individuals to find new opportunities.Finding and developing new markets and improving sales.Developing quotes and proposals for clients.Achieve success through implementing creative sales strategies, performing extensive customer needs analyses and site surveys, proposals, presentations, and product demonstrations to close business.Creating or continuing networking opportunities to grow the Colony brand recognition.Maintain a strong understanding of company products and services as well as business position and competition to keep business competitive.Attending conferences, meetings, trainings and other industry events as available.Qualifications:
Your qualifications must include equivalent outside sales experience, strong communication skills including the desire to build solid working relationships with a variety of businesses, an interest in learning new technology in an evolving industry, the ability to work autonomously in a team environment and excellent time management skills. We will provide you with the initial training and support needed plus ongoing training and development to build the foundation for your career.
Account Executive Requirements:
Office equipment sales experience is not required but strong business acumen and consultative selling style that prioritizes customer outcomes are a must.Experience in business-to-business sales, marketing or related field.Excellent verbal and written communication skills and some IT fluency.Excellent sales and negotiation skills.Ability to manage complex projects and multi-task.Organized with attention to detail.Proven ability to build and maintain relationships with clients.Ability to flourish with minimal guidance, be proactive, and handle uncertainty.Proficient in Word, Excel, Outlook, and PowerPoint.Comfortable using a computer for various tasks.Driver’s License and reliable transportation.Company DescriptionEstablished in 1968, Colony Business Systems (Colony Products, Inc.) has been providing state-of-the-art Document Imaging Equipment, Production Systems, Software, Document Management and Professional Services solutions to large and small businesses within South Central Pennsylvania/Susquehanna Valley area. Treating customers like family for over 50 years!Company DescriptionEstablished in 1968, Colony Business Systems (Colony Products, Inc.) has been providing state-of-the-art Document Imaging Equipment, Production Systems, Software, Document Management and Professional Services solutions to large and small businesses within South Central Pennsylvania/Susquehanna Valley area. Treating customers like family for over 50 years! Read LessColony Business Systems, an industry leader for over 57 years and 55 year full-line Canon Dealer and Service Center, is currently looking for a professional Field Service Technician to work in the Lancaster, York, Harrisburg Pennsylvania and surrounding markets.
Qualifications
High school diploma requiredValid driver’s license, clean driving record and reliable transportationPossess strong problem-solving and client service skillsPossess electronic training and good mechanical aptitudeAbility to troubleshoot a problem from symptom to causeBasic understanding of computers and networkingAbility to work independently and take ownership of service calls without supervisionAccurately maintain, inventory and carry partsAbility to thrive in a fast-paced, high tech environmentMust be able to move and lift up to 60 poundsHave an eagerness to learn and occasionally travel out-of-town for trainingResponsibilities
Primarily focused on the Canon product lineThe Field Service Technician will provide onsite client support, maintain and integrate commercial copiers, printers and specialty productsPrimary focus on the industry leading manufacturer in this market - CanonEffectively troubleshoot and repair a wide variety of copiers, printers, wide-format and Digital Press devicesDevelop and maintain a productive and positive relationship with client base to ensure customer satisfactionManage time and customer expectations/requirements in a geographical territoryComply with company policies and procedureAchieve and maintain company benchmark performanceEngage in continuous product trainingCross reference multiple resources to troubleshoot issuesDocumenting installation and repairsMaintaining all tools and equipment used during service callsEducating customers on proper usageAccurately manage, maintain, inventory and carry replacement parts and equipmentExcellent Compensation, Benefits, Paid Time Off & Mileage Reimbursement - SALARY COMMENSURATE WITH EXPERIENCE AND TRAINING/CERTIFICATIONS
Company DescriptionEstablished in 1968, Colony Business Systems (Colony Products, Inc.) has been providing state-of-the-art Document Imaging Equipment, Production Systems, Software, Document Management and Professional Services solutions to large and small businesses within South Central Pennsylvania/Susquehanna Valley area. Treating customers like family for over 50 years!Company DescriptionEstablished in 1968, Colony Business Systems (Colony Products, Inc.) has been providing state-of-the-art Document Imaging Equipment, Production Systems, Software, Document Management and Professional Services solutions to large and small businesses within South Central Pennsylvania/Susquehanna Valley area. Treating customers like family for over 50 years! Read Less
