Job DescriptionJob DescriptionCoordinate, plan and implement marketing events, programs, and activities. SPECIFIC DUTIES AND RESPONSIBILITIESPlan and implement promotions, special events and programs.Coordinate and schedule marketing materials based on deadlines.Exercise prudent judgment in all decisions concerning Marketing responsibilities.Process marketing department invoices with Excel spreadsheets and coordinate payment, record keeping and grant reimbursement.Responsible for bidding and purchasing marketing items.Deliver and pick up print materials from area businesses.Prepare copy materials for monthly newsletter.Serve as liaison with advertising agency, direct mail house, and other entities for production of various projects.Utilize database management skills for various promotional activities.Coordinate with various departments concerning promotions and other marketing activities.Facilitate the meeting of all deadlines pertaining to production and implementation of direct mail, promotions, and other special events.Coordinate the distribution of various coupons and comps while maintaining accurate record-keeping.Prioritize, organize, and handle multiple tasks simultaneously.Work within tight deadlines frequentlyPerform as a team member and assist fellow employees to ensure a smooth operation.Role model the skills of customer service and interact positively through relationships with customers, coworkers, and supervisors displaying genuine concern and mutual respect for people’s needs.Greet customers positively, treating each person as an individual and in a professional manner.Demonstrate skill in dealing with customer complaints, using active listening skills to defuse difficult and sometimes emotionally charged situations to maintain the customer’s goodwill.Understand the goals and vision of the organization and demonstrate commitment to those goals in terms of individual and team performance.Local travel as deemed necessary.Complete other duties as assigned. REGULATORY AND COMPLIANCE RESPONSIBILITIES:In addition to the other duties described herein, each Team Member has the following responsibilities related to compliance with laws and regulations.Attend required training sessions offered by the Company.Obtain and retain required license(s).Perform the duties described in compliance with local laws and regulations.Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member’s department.Have knowledge of the Property’s programs to address problem gaming.Report any acts of wrongdoing of which the Team Member may have knowledge.EDUCATION, TRAINING, AND EXPERIENCE:High school diploma or GED requiredBachelor's degree from a four-year college or university or equivalent experience required.One-year related marketing experience required.Virginia Racing Commission License required. Certificates, Licenses, and Registrations: Virginia Racing Commission License Valid Driver’s License with a minimum of three (3) years driving experience. PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may also be required to lift, push, and pull up to 25lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud. The employee is subjected to circulate throughout the assigned areas, including the smoking area, actively observing players, and functioning of machines.A review of this description has excluded the marginal functions of this job which are incidental to the performance of fundamental job duties. All duties or requirements are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be expected to follow any other job-related instruction and to perform any other job-related duties requested by their supervisor. This document does not create an employment contract, implied or otherwise, other than an “at-will” employment relationship.
#therose
Job DescriptionJob DescriptionThe Prep Cook is responsible for supporting the food and beverage department by preparing food prior to the cooking stage. Duties include cutting vegetables and fruit, rotating items on the buffet lines, provides internal guest service by effectively communicating with co-workers and assists with separating deliveries and storing items in proper storage areas. Performs additional job duties as assigned by Sous Chef.SPECIFIC DUTIES AND RESPONSIBILITIESKeeping the kitchen clean and orderlyEnsuring all ingredients are in stock for the Chef to complete their menu.Washing cutlery and dishesParboiling foods, allowing the Chef to prepare the menu more efficiently.Seasoning and preparing the necessary ingredients for cooking.Preparing some dishes such as salads or other less complex menu itemsSetting out all the Chef’s ingredients after each shift and refill as necessaryREGULATORY AND COMPLIANCE RESPONSIBILITIES:In addition to the other duties described herein, each Team Member has the following responsibilities related to compliance with laws and regulations.Attend required training sessions offered by the Company.Obtain and retain required license(s).Perform the duties described in compliance with local laws and regulations.Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member’s department.Have knowledge of the Property’s programs to address problem gaming.Report any acts of wrongdoing of which the Team Member may have knowledge.EDUCATION, TRAINING, AND EXPERIENCE:Must possess basic culinary knowledge with the ability to follow directions and the desire to advance into a skilled cooking position.Must be able to stand for longer than 8 hoursThe ability to lift up to 40 pounds Certificates, Licenses, and Registrations: Virginia Racing Commission License Valid Driver’s License with a minimum of three (3) years driving experience. PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may also be required to lift, push, and pull up to 25lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud. The employee is subjected to circulate throughout the assigned areas, including the smoking area, actively observing players and functioning of machines.A review of this description has excluded the marginal functions of this job which are incidental to the performance of fundamental job duties. All duties or requirements are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be expected to follow any other job-related instruction and to perform any other job-related duties requested by their supervisor. This document does not create an employment contract, implied or otherwise, other than an “at-will” employment relationship.#therose
Job DescriptionJob DescriptionCarries out supervisory responsibilities in accordance with the enterprise’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning reviewing and directing work; evaluating and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. SPECIFIC DUTIES AND RESPONSIBILITIESThe work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job with or without reasonable accommodations. This list of duties and responsibilities is not intended to be all-inclusive, but a general illustration. It may be expanded to include other duties and responsibilities deemed necessary. Assists Housekeeping Manager in leading all housekeeping operations. Assists in monitoring and evaluating all daily departmental activities for assigned team members to ensure successful day-to-day management of operations. Works collaboratively with other Hotel departments to ensure seamless customer service and quality performance of team members. Assists with assignment/distribution of room assignments and work duties. Coordinates scheduling and completion of deep cleaning and related assigned projects. Ensures timely and efficient execution of guest room turnover as defined by service standards established by hotel management. Always ensures adherence to hotel and enterprise brand standards.Keeps up to date on health and safety policies and procedures and ensures all team members consistently meet standards of safety, cleanliness, and maintenance throughout Department, including ensuring all required certifications remain current.Responsible for regular inspections of hotel to ensure adherence to established cleanliness and maintenance standards. Ensures proper usage of chemicals and cleaning supplies by monitoring usage, confirming complete training for team members, and ensuring proper labeling of hazardous supplies in accordance with federal, state, local, and enterprise regulations. Ensures all equipment is maintained and used accordingly. Ensures essential equipment, parts, and chemicals are on hand for team members, are properly identified and labeled according to SDS, and are in safe and proper working condition while being utilized after projects begin (i.e. hard hats, back braces, safety glasses, etc.). Maintains inventory of cleaning supplies, stockrooms, and carts. Maintains consistent Forbes Travel Guide standards by conducting daily inspections of corridors, closets and rooms (suites, VIP’s and site rooms). Performs routine inspections of all check out rooms and spot checks of all occupied rooms. Inspects all vacant clean rooms and releases in system as ready for occupancy. Completes daily scored inspections for all Room Attendants with minimum of 1 occupied and 1 vacant room per team member in corresponding section. Inspects House Person sections and landing closets daily and provides scores. Monitors report status and discrepancy of rooms.Oversees and contributes to environment which motivates team members to collaborate, learn, perform, and develop their skills. Oversees a diverse team of well-trained team members by leading by example, empowering, sharing knowledge, and coaching throughout employment lifecycle. Provides guidance and training to Housekeeping Team Members to achieve performance standards. Coordinates and communicates with Facilities Department for repair of guest rooms and public areas (guest & service landings, corridors, guest elevators). Reports and follows-up on any maintenance defects or other issues to ensure all maintenance requests pertaining to guest rooms and departmental equipment are addressed in an efficient manner. Assists with departmental issues in collaboration with Housekeeping Manager on courses of action to improve and/or enhance overall Department performance.Assists with administering lost and found program. Assists with VIP and other special requests. Always maintains professional demeanor and appearance. Responsible for carrying a radio and wearing an earpiece discretely to communicate. Maintains ability to perform all essential duties listed under Housekeeper and House Person job descriptions and assists with job duties as needed for efficient Department operations.Performs other duties as assigned to support efficient operation of the department and assumes other responsibilities, duties, tasks and assignments that contribute to the mitigation or response to any public health emergency.STANDARDS OF PERFORMANCEAbility to maintain high energy level in a fast-paced environment and manage multiple tasks simultaneously. Ability to maintain important levels of confidentiality and integrity. Maintain interpersonal working relationships among all Team Members and the public. Excellent verbal and written communication skills. Willingness to assume overall responsibility relative to the performance of the position. Must be detail oriented, have a professional attitude, strong organizational and time management skills, and be customer focused. Available to work when needed, including weekends, holidays, and nights. Works on the floor 90% of the time with a “hands-on” mentality for guest service. Self-motivated with attention to detail REGULATORY AND COMPLIANCE RESPONSIBILITIES:In addition to the other duties described herein, each Team Member has the following responsibilities related to compliance with laws and regulations. Attend required training sessions offered by the Company.Obtain and retain required license(s).Perform the duties described in compliance with local laws and regulations.Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member’s department.Have knowledge of the Property’s programs to address problem gaming.Report any acts of wrongdoing of which the Team Member may have knowledge.EDUCATION, TRAINING, AND EXPERIENCE:High School Diploma or GED preferred.Equivalent combination of education and progressive, relevant, and direct experience may be considered in lieu of minimum educational/experience requirements indicated above.Must have schedule flexibility including evenings, weekends, holiday shifts and overtime when needed.Good verbal and written communication skills required.Knowledge of housekeeping service techniques and productivity expectations.Ability to identify and prioritize issues.Must be personable and professional, capable of using caution and discretion in communication. Certificates, Licenses, and Registrations: Virginia Racing Commission License Valid Driver’s License with a minimum of three (3) years driving experience.PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may also be required to lift, push, and pull up to 55lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud. The employee is subjected to circulate throughout the assigned areas, including the smoking area, actively observing players, and functioning of machines.A review of this description has excluded the marginal functions of this job which are incidental to the performance of fundamental job duties. All duties or requirements are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be expected to follow any other job-related instruction and to perform any other job-related duties requested by their supervisor. This document does not create an employment contract, implied or otherwise, other than an “at-will” employment relationship.#therose
Job DescriptionJob DescriptionHotel Front Desk Clerks, or Hotel Receptionists, are responsible for providing all guests with an accommodating experience by coordinating amenities and responding to customer needs. Their duties include greeting people as they enter the lobby, fielding calls from guests and helping visitors check into their rooms.SPECIFIC DUTIES AND RESPONSIBILITIESProvide excellent customer service.Greet and register guests via a centralized registration system.Coordinate with housekeeping department as needed.Handle cash and credit card transactions; maintain accurate paperwork as it relates to front office operations.Resolve small issues as they arrive for guest.Check and balance the daily figures, post room and tax charges on guest accounts.Deliver items to guests as needed.Perform other duties as assigned.REGULATORY AND COMPLIANCE RESPONSIBILITIES:In addition to the other duties described herein, each Team Member has the following responsibilities related to compliance with laws and regulations. Attend required training sessions offered by the Company.Obtain and retain required license(s).Perform the duties described in compliance with local laws and regulations.Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member’s department.Have knowledge of the Property’s programs to address problem gaming.Report any acts of wrongdoing of which the Team Member may have knowledge.EDUCATION, TRAINING, AND EXPERIENCE:Must be at least 18 years of age.Previous customer service experience preferred.Previous front desk experience preferred.Good interpersonal communication skills in person and by phone.Must be able to multitask, function in a professional manner under pressure from guests and supervisors.The ability to lift, push and pull up to 25-50 pounds. Certificates, Licenses, and Registrations: Virginia Racing Commission License Valid Driver’s License with a minimum of three (3) years driving experience. PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may also be required to lift, push, and pull up to 25lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud. The employee is subjected to circulate throughout the assigned areas, including the smoking area, actively observing players and functioning of machines.A review of this description has excluded the marginal functions of this job which are incidental to the performance of fundamental job duties. All duties or requirements are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be expected to follow any other job-related instruction and to perform any other job-related duties requested by their supervisor. This document does not create an employment contract, implied or otherwise, other than an “at-will” employment relationship.#therose
Job DescriptionJob DescriptionSUMMARY/FUNCTION:Under the general direction of the Housekeeping Supervisor, and/or Housekeeping Manager, cleans rooms and public areas in the Hotel. Maintains confidentiality of all privileged information. SPECIFIC DUTIES AND RESPONSIBILITIESResponsible for cleaning all guestrooms, make beds, and provide clean terry and robes. Clean, dust, sanitize, collect garbage and replenish all collaterals, supplies, amenities and coffee pods and condiments.Respects all guest request and preferences, while adhering with the enterprise’s policies and applicable laws.Possesses the ability to find solutions to guest complaints and aid resolve problems. Reports maintenance issues to the Room Inspector or the Supervisor. Ability to carry a radio and wear an earpiece discretely to communicate with team members.Conducts constant inspections of the hotel guestrooms as assigned on a daily basis to ensure adherence to our cleanliness and maintenance standards.Ensures proper usage of chemicals and cleaning supplies by following OSHA rules and completing training for chemical usage, in addition to ensuring proper labeling of hazardous supplies in accordance with federal, state, local, and enterprise regulations.Ensures all equipment is maintained and used accordingly, while following health and safety guidelines and policies and procedures.Proactively motivates employees to collaborate, learn, perform, and develop their skills. Works with a diverse team of well-trained team members by leading by example, empowering, sharing knowledge, and coaching throughout the employment lifecycle. Reports all maintenance issues pertaining to guest rooms to the Office Coordinator and report all guest requests to the Supervisor or the Office Coordinator as needed.Performs other duties as assigned to support the efficient operation of the department.REGULATORY AND COMPLIANCE RESPONSIBILITIES:In addition to the other duties described herein, each Team Member has the following responsibilities related to compliance with laws and regulations.Attend required training sessions offered by the Company.Obtain and retain required license(s).Perform the duties described in compliance with local laws and regulations.Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member’s department.Have knowledge of the Property’s programs to address problem gaming.Report any acts of wrongdoing of which the Team Member may have knowledge.EDUCATION, TRAINING, AND EXPERIENCE:High School Diploma or GED preferred.Equivalent combination of education and progressive, relevant, and direct experience may be considered in lieu of minimum educational/experience requirements indicated above.Must have schedule flexibility including evenings, weekends, holiday shifts and overtime when needed.Good verbal and written communication skills required.Knowledge of housekeeping service techniques and productivity expectations.Ability to identify and prioritize issues.Must be personable and professional, capable of using caution and discretion in communication.Certificates, Licenses, and Registrations: Virginia Racing Commission License Valid Driver’s License with a minimum of three (3) years driving experience.PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may also be required to lift, push, and pull up to 50lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud. The employee is subjected to circulate throughout the assigned areas, including the smoking area, actively observing players, and functioning of machines.A review of this description has excluded the marginal functions of this job which are incidental to the performance of fundamental job duties. All duties or requirements are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be expected to follow any other job-related instruction and to perform any other job-related duties requested by their supervisor. This document does not create an employment contract, implied or otherwise, other than an “at-will” employment relationship.I have read the above job description and fully understand the requirements set forth therein. I hereby accept the position listed above and agree to abide by the requirements set forth and will perform all duties and responsibilities to the best of my ability.#therose
Job DescriptionJob DescriptionThe Cage/Player Services Cashier is responsible for the redemption of Gaming tickets/TITOs, Horse Race wagering vouchers, performing Check Cashing/Cash Advance transactions, and placing Sports wagers for guests while assuring that guest have a favorable gaming experience.SPECIFIC DUTIES AND RESPONSIBILITIES
The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job with or without reasonable accommodations. This list of duties and responsibilities is not intended to be all-inclusive, but a general illustration. It may be expanded to include other duties and responsibilities deemed necessary.• Responsible for cashing customers out, giving correct change, and answering customer questions in a courteous and professional manner.
• Responsible for placing Sports wagers as well as redeeming Sports wagering vouchers for cash.
• Responsible for accurately counting and recording assigned funds and making exchanges of funds throughout the shift. Ensuring that guests have a favorable gaming experience.
• Keeping cash drawer balanced and impressed. Making exchanges with vault, as necessary.
• Verifying and documenting personal identification information for check and cash advance transactions.
• Completing CTRs, W2Gs, and MTLs.
• Responsible for customer relations.
• Fill in as a Main Banker when necessary.
• Tracking and issuing player cards for new and existing accounts.
• Redeem points from accounts for patrons for cash or prizes.
• Assisting with weekly and large-scale Gaming Tournaments, including registration. Greeting busses requiring the explanation of the casino, the handing out of coupon books and issuing Oak Grove Players Cards, handling special coupons, and any other business.
• Ensure the safety and security of guests and Team Members.
• Assist when needed with Promotions & Special Events setup/teardown, executions and announcing.
• Other duties as assigned.STANDARDS OF PERFORMANCE
• Available to work when needed, including weekends, holidays, and nights.EDUCATION, TRAINING, AND EXPERIENCE
• High School Diploma or equivalent required.
• 6 months cashiering or banking experience preferred.
• Able to obtain and maintain a valid Kentucky gaming/racing license and a Race and Sportsbook Employee LicensePHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may also be required to lift, push, and pull up to 25lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud. The employee is subjected to circulate throughout the assigned areas, including the smoking area, actively observing players and functioning of machines.A review of this description has excluded the marginal functions of this job which are incidental to the performance of fundamental job duties. All duties or requirements are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be expected to follow any other job-related instruction and to perform any other job-related duties requested by their supervisor. This document does not create an employment contract, implied or otherwise, other than an “at-will” employment relationship.#therose
Job DescriptionJob DescriptionPerforms all transactions presented. Serves as guest contact and key data entry clerk for Players Card database information. Provides retail services in the gift shop.Essential Duties and Responsibilities: A review of this description has excluded the marginal functions of this job which are incidental to the performance of fundamental job duties. All duties or requirements are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be expected to follow any other job-related instruction and to perform any other job-related duties requested by their supervisor.1. Provides next-level guest service to internal and external guests. Demonstrates #AddLife culture in all interactions with guests and co-workers.2. Responsible for fostering an environment of support and motivation for Team Members.3. Maintains confidentiality of all privileged information in accordance with established procedures with company policy and state regulations.4. Responsible for performing verifications on loose and bundled money, coin transactions and check cashing. 5. Processes jackpots, cashes checks, redeems valid gaming vouchers received from patrons for an equivalent amount of cash and redeems chips for cash. Other transactions types may occur.6. Safeguards company assets and adheres to all player services policies and procedures to include Internal Control Policies and Procedures, state regulations, Bank Securities Act, Title 31 Rules and Regulations, and the company’s Responsible Gaming Plan.7. Maintains and is held accountable for all funds entrusted on an assigned shift.8. Balances all money transactions and paperwork.9. Handle guest financial transactions. 10. Monitors for fraud, forged/counterfeit currency and/or vouchers or chips.11. Balances all funds under his/her responsibility and prepare reconciliation reports accordingly.12. Ensures, always, that the cash inventory is well secured.13. Identifies and gathers information on valuable guests through observation, analysis, personal contact, and service. 14. Executes guest loyalty, relationships, and direct marketing programs. Provides services to respond to guest requirements. 15. Accurately and efficiently performs data entry tasks associated with Players Club memberships.16. Records and reports database information to management; may assist in updating database files.17. Possesses and maintains thorough knowledge of all special events, promotions, advertising campaigns and community events.18. Displays superior people skills and project mature presence and confidence.19. Conducts informal surveys and queries.20. Becomes an expert of the player tracking system software.21. Follows all standard operating procedures and cash handling procedures.22. Maintains inventory and orderly / neat presentation of retail merchandise.23. Performs duties related to stocking of inventory. 24. Issues free play, up to authorized limit, and food coupons to guests.25. Resolves problems that are within the position's scope of authority and recommends courses of action to resolve problems that are beyond the scope of authority to the position’s supervisor.26. Keeps position supervisor informed of relevant activities.27. Other duties as assigned.Regulatory and Compliance Responsibilities: In addition to the other duties described herein, each Team Member has the following responsibilities related to compliance with laws and regulations.• Attend required training sessions offered by the Company. • Obtain and retain required license(s).• Perform the duties described in compliance with local laws and regulations.• Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.• Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member’s department. • Have knowledge of the Property’s programs to address problem gaming.• Report any acts of wrongdoing of which the Team Member may have knowledge.Position Qualifications: High school diploma or GED. Banking and guest service experience preferred. Proficiency with menu-driven programs required; Word and Excel preferred. Must be able to formulate and communicate ideas.Certificates, Licenses, and Registrations: Virginia Racing Commission LicenseA list of physical demands, equipment, & work environment demands can be reviewed in Human Resources. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.This document does not create an employment contract, implied or otherwise, other than an “at-will” employment relationship.#colonialdowns
Job DescriptionJob DescriptionAs a Bartender, you will be responsible for providing excellent customer service to our casino and lounge guests as they enjoy our selection of drinks and cocktails. You will be required to mix drinks accurately and efficiently while ensuring that all guests have a safe and enjoyable experience. You will also be responsible for keeping the bar clean and organized and helping to ensure that the bar is always stocked adequately. We are looking for someone with excellent customer service skills, a good knowledge of beverages and cocktails, and the ability to work in a fast-paced environment. Performs additional job duties as assigned by Beverage Manager..SPECIFIC DUTIES AND RESPONSIBILITIESCommunicates with guests in a cordial and approachable manner with a smile, always. Expedites large quantities of drinks efficiently and accurately during club hours, in addition to serving multiple guests at the same time. Keeps bar top clean, ashtrays emptied, picks-up all trash and empties beer bottles. Prepares fresh fruit garnishes, juices, syrups and mixers from scratch, stocks bar at start of shift, and breaks down and cleans bar at close.Verifies the legal age of all guests that appear to be under the age of 30. All beverage orders are “cash and carry” at the bars and on the Casino floor. Ensures payment collection for each drink or round of drinks when ordered. Only exception being inside restaurants, where alcohol purchases are added to the guest’s check, and the total is paid at end of meal. (In this circumstance, it is the Bartenders responsibility to ensure all beverages have been added to the proper guest check.)Responsible for a bank to receive payment from and give change to guests and Cocktail/Beverage Servers.Verifies alcohol inventory in the liquor cabinet is accurate at start of shift, and properly requests replacement alcohol bottles, through Bar Requisition Sheet at end of shift. Responsible for all monies owed and paying all outstanding debts, as well as void orders. Assists with special projects as directed by the Supervisor including, monthly meetings, special banquets, concerts, and special guests. Ensures proper set-up of bar tops including matches, ashtrays, beverage napkins, stir sticks, sword pics, garnish trays with ice, and garnishes. Reports any problems or concerns to immediate supervisor.Maintains knowledge of all drinks, recipes, and beer items available, the price of each, and how drinks are garnished.Responsible for taking scheduled breaks on time and in accordance with co-workers. Responsible to cash tips in, on their own time (during breaks or after clocking out). Always reports to work in a clean uniform. No eating, smoking, or chewing gum on the floor or behind the bar.Performs other duties as assigned to support the efficient operation of the department.Other duties as assigned.REGULATORY AND COMPLIANCE RESPONSIBILITIES:In addition to the other duties described herein, each Team Member has the following responsibilities related to compliance with laws and regulations.Attend required training sessions offered by the Company.Obtain and retain required license(s).Perform the duties described in compliance with local laws and regulations.Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member’s department.Have knowledge of the Property’s programs to address problem gaming.Report any acts of wrongdoing of which the Team Member may have knowledge. EDUCATION, TRAINING, AND EXPERIENCE:High School Diploma or GED equivalent required.Casino or hospitality experience preferred.Must be at least eighteen (21) years of age.Bartender Training and/or Previous Bartender Experience.OR equivalent combination of education and experience.Must be able to stand for longer than 8 hours.The ability to lift, push and pull up to 50 pounds. Certificates, Licenses, and Registrations: Virginia Racing Commission License Valid Driver’s License with a minimum of three (3) years driving experience. PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may also be required to lift, push, and pull up to 25lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud. The employee is subjected to circulate throughout the assigned areas, including the smoking area, actively observing players and functioning of machines.A review of this description has excluded the marginal functions of this job which are incidental to the performance of fundamental job duties. All duties or requirements are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be expected to follow any other job-related instruction and to perform any other job-related duties requested by their supervisor. This document does not create an employment contract, implied or otherwise, other than an “at-will” employment relationship.#therose
Job DescriptionJob DescriptionPosition Summary: Supervises the activities of the Food & Beverage department, under the direction of the manager, as subject to established company policies and local, state, and federal regulations.Essential Duties and Responsibilities: A review of this description has excluded the marginal functions of this job which are incidental to the performance of fundamental job duties. All duties or requirements are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be expected to follow any other job-related instruction and to perform any other job-related duties requested by their supervisor. This document does not create an employment contract, implied or otherwise, other than an “at-will” employment relationship.Provides next-level guest service to internal and external guests. Demonstrates #AddLife culture in all interactions with guests and co-workers.Provides guest service training and departmental orientation for new employees.Works with manager to provide on-going training for all employees.Ensures that the dining room is set up and ready for service.Oversees side work responsibilities and opening and closing duties.Coordinates with other F & B Supervisors and F & B Managers on work schedules, ordering of food, and par levels.Assists with set-up and break down for private events.Responsible for creating and fostering an environment of support and motivation for Team Members.Maintains confidentiality of all privileged information in accordance with established procedures with company policy and state regulations.Assists manager in reviewing activities in all reporting areas in order to gauge and improve staffing levels, working conditions and other matters which influence quality guest service and profitability.Reviews the work activities of subordinate employees to ensure that work is being performed within the standards established by management.Resolves problems that are within the position's scope of authority and recommends courses of action to resolve problems that are beyond the scope of authority to the position supervisor.Monitors the day-to-day activities of the department(s) as subject to established company policies.Keeps position supervisor informed of relevant activities.Other duties as assigned.Regulatory and Compliance Responsibilities: In addition to the other duties described herein, each Team Member has the following responsibilities related to compliance with laws and regulations.Attend required training sessions offered by the Company.Obtain and retain required license(s).Perform the duties described in compliance with local laws and regulations.Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member’s department.Have knowledge of the Property’s programs to address problem gaming.Report any acts of wrongdoing of which the Team Member may have knowledge.Position Qualifications: High school diploma or general education degree (GED); or one to two years of related experience and/or training; or equivalent combination of education and experience.Must be able to formulate and communicate ideas and to make independent decisions.Certificates, Licenses, and Registrations: Virginia Racing Commission License Serv-SafeSupervisory Responsibilities: Manages subordinates who may supervise employees.A list of physical demands, equipment, & work environment demands can be reviewed in Human Resources. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.#colonialdowns
Job DescriptionJob DescriptionPosition Summary: Responsible for food preparation in accordance with current applicable state, local, and department standards, guidelines, and regulations, and greeting and attending guests’ needs in dining area. Essential Duties and Responsibilities: A review of this description has excluded the marginal functions of this job which are incidental to the performance of fundamental job duties. All duties or requirements are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be expected to follow any other job-related instruction and to perform any other job-related duties requested by their supervisor. This document does not create an employment contract, implied or otherwise, other than an “at-will” employment relationship. 1. Provides next-level guest service to internal and external guests. Demonstrates #AddLife culture in all interactions with guests and co-workers. 2. Responsible for creating and fostering an environment of support and motivation for Team Members. 3. Resolves problems that are within the position's scope of authority and recommends courses of action to resolve problems that are beyond the scope of authority to the position’s supervisor. 4. Maintains confidentiality of all privileged information in accordance with established procedures with company policy and state regulations. 5. Greets each guest upon arrival; receives cash, credit cards, or comps from customers as payment. Also, follows through on cashier ordering process to ensure our standards for order taking are met and create a great guest experience. 6. When working the cash register obtains cash from Main Bank and sets up cash drawer prior to shift (must be ready 10 minutes prior to appointed time). 7. When working the front ensures shift is set up for success such as cashier supplies (register tape, pens, cookies, cups, and any other paper supplies) 8. Ensures accuracy in computing bill on cash register; makes correct change and issues receipt. 9. Closes register at end of each shift to include counting down drawer and completing necessary paperwork. 10. Returns cash to the main bank. 11. Assures assigned section or position is ready for service prior to opening shift. 12. Ensures quality service standards are followed; uses cost control measures (i.e. napkins, condiments, scoops, scales, and utensils, etc.) 13. Works varying positions throughout the shift: cooking, cashiering, serving, bussing, and dishwashing. 14. Adheres to established policies and procedures regarding customer service standards and sequence of service standards. 15. Completes all assigned side work prior to leaving shift. 16. Maintains a clean and sanitary work environment. 17. Provides medium complexity hot and cold food preparation, such as sauces and butter, including accompaniments and garnishes in accordance to established recipes and guidelines. 18. Maintains comprehensive knowledge of advanced food preparation and handling techniques. 19. Maintains knowledge of all kitchen equipment operation, including tear down, cleaning, and maintenance. 20. Maintains extensive knowledge of safety and sanitation rules and practices and follows through on enforcing those standards. 21. Prepares entrees, vegetables, salads, burgers, and desserts following preparation sheets and provided recipes. 22. Coordinates advance preparation as indicated, utilizing forecasts and headcounts to determine quantities required. 23. Visually inspects all food sent from kitchen and ensures plates are clean, appetizing, and presentation standards according to standards. 24. Completes food temperature checks daily as required to ensure all items are prepared safely for our guests. 25. Ensures quality assurance by visually inspecting the quality of the ingredients and ensuring all items are prepared and stored to spec. 26. Completes preparation records and stores food items properly at close of meal service. 27. Cleans work area and equipment used in food preparation and ensures that others do the same. 28. Cleans and empties dishwashing machine every 2 hours or more if needed. 29. Racks, rinses, washes, and places plates in accordance with organizational practices quickly and efficiently. 30. Removes bus tubs from cart upon arrival in dish area and replaces with clean tub for service. 31. Washes all dishes, wipes down walls and dish area; cleans pots and pans sink prior to breaks and close of shift. 32. Sweeps and mops floors, including under all tables and racks. 33. Cleans and dries pots, pans, and serving utensils after being stored. 34. Removes trash during shift as needed and at the end of each shift; includes cleaning and returning trashcans to dishwashing area. 35. Checks trash cans continuously. 36. Notifies F&B Manager of any needed supplies for prep, dish area, dry storage, and other items needed for operations. 37. Puts away deliveries after they are received. 38. Demonstrates knowledge of fire and departmental safety procedures. 39. Takes necessary precautions and follows correct procedures for lifting, equipment operation and knife usage. 40. Keeps position supervisor informed of relevant activities. 41. Other duties as assigned. Regulatory and Compliance Responsibilities: In addition to the other duties described herein, each Team Member has the following responsibilities related to compliance with laws and regulations. Attend required training sessions offered by the Company. Obtain and retain required license(s). Perform the duties described in compliance with local laws and regulations. Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco. Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member’s department. Have knowledge of the Property’s programs to address problem gaming. Report any acts of wrongdoing of which the Team Member may have knowledge. Position Qualifications: High School diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience. Certificates, Licenses, and Registrations: Virginia Racing Commission License Serv-Safe A list of physical demands, equipment, & work environment demands can be reviewed in Human Resources. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer. #colonialdowns
