About :
With over 30 years, Collins Building Services (CBS) is a leader in the NY Metro building services industry. With the goal of restoring the personal interest in customer service, the associates of Collins Building Services, Inc. will use all the resources of our family style business to meet and exceed the needs of our clients.
CBS is looking for dedicated individuals to join its team and contribute towards providing the high caliber service we have been recognized for.
This is an exciting opportunity to work throughout our New Jersey locations. Collins Building Services is willing to train you regardless of your experience level for a cleaner position.
The responsibilities include, but not limited to:
Qualifications:
Able to work overnight, weekends, and holidaysAble to work in a professional manner and provide positive customer serviceAble to work in a fast-paced event environment_________________________________________________________________________________________________________
Con más de 30 años, Collins Building Services (CBS) es un líder en la industria de servicios de construcción del Metro de Nueva York. Con el objetivo de restaurar el interés personal en el servicio al cliente, los asociados de Collins Building Services, Inc. utilizarán todos los recursos de nuestro negocio familiar para satisfacer y superar las necesidades de nuestros clientes.
CBS está buscando personas dedicadas para unirse a su equipo y contribuir a proporcionar el servicio de alto calibre por el que hemos sido reconocidos.
Esta es una oportunidad emocionante para trabajar en las ubicaciones de Nueva Jersey. Collins Building Services está dispuesto a capacitarlo independientemente de su nivel de experiencia para un puesto de limpiador.
Las responsabilidades incluyen, pero no se limitan a:
Calificaciones:
Capaz de trabajar noches, fines de semana y días festivosCapaz de trabajar de manera profesional y brindar un servicio al cliente positivo.Capaz de trabajar en un entorno de eventos de ritmo rápidoAbout:
Collins Building Services (CBS) is proud to be a leading firm in facility management throughout the New York Tri-State area for over 30 years. Clients choose us for our commitments of superior quality service, transparency, and innovation, tailored to their individual needs. With over 3,200 employees, Collins Building Services’ operations team is responsible for providing the excellent service that has been recognized throughout the industry.
Position Summary:
The Call Center Coordinator will be directly responsible for assisting the Call Center Supervisor and overseeing a group of student call center service representatives. The call center fields call from students, parents, various administrative personnel from the University, as well as University Management, field trades and janitorial staff and various vendors.
Responsibilities
In conjunction with the CCS, oversee the call center’s team of student service representativesWork directly with the Call Center Supervisor and assist in fielding calls, and assist in training new student service repsHandle calls from students regarding work service requestsAssist on calls in which a student service rep may have trouble in dealing with a particular callCreate service request work orders for various trades and janitorial functionsProvide helpful feedback and positive communication to motivate call center repsAssist Call Center Manager in creating service requests for the Purchasing and Procurement DepartmentCommunicate with all departments within the University Management, Administration, Maintenance Management, Construction and Design, Purchasing and Procurement via email and phoneSchedule work orders through the university Work Order System and ensure work is distributed to the maintenance field staff in a timely manner in order to complete work within the allotted time frameFollow up with management on work that has not been completed in a timely manner or in a satisfactorily mannerReview on a daily basis that all scheduled work has been completed on time or marked as not completed with the proper resolutionsThe ability to work with and address concerns of possibly angry or unhappy residents and know when it is time to escalate the call to the Call Center SupervisorQualifications:
High School DiplomaAssociates degree in Business, Management, or Public Relations or a computer related fieldKnowledge and ability to utilize online facilities maintenance management systemsStrong English communication skills both written and verbalAble to work in a professional manner at all times and actively contributes to a positive work environmentMust be highly organized with great attention to detail and a high standard for accuracyVery strong follow up skills requiredStrong knowledge and ability of excel, word, outlook softwareStrong relationship building skills, specifically able to build effective relationships with client management, other facility teams, client representatives, CBS staff and managementExperience in an union environment highly desired as well as experience following union protocolAble to direct assigned student employeesProactively raises concerns and recommendations to management whenever possibleSelf-starter able to work with a high degree of urgency and under pressure to meet deadlinesAble to work in a fast paced environment with multiple projects at the same timeDesire to be successful and solution drivenAble to work successfully in a team environmentAble to prioritize work and elevate appropriately any obstacles or concernsCompany DescriptionAbout:The Facilities Maintenance Mechanic’s main duty is the overall maintenance and operations of the facility and grounds. In this role they are responsible for the following:
Plumbing: Unclogging drains, repair/replacement of plumbing fixtures. Work with no hub, threaded and copper pipes.Electrical: Light fixture repair, ballast replacement, repair/replace switches, and outlets, troubleshoot circuits, replace fuses/circuit breakers.Carpentry: Drywall, plaster and painting, door repair, flooring repair, cabinet repair/replacement.HVAC: Operation and maintenance of A/C units, boilers, hot water heaters, pumps, valves, cooling tower and controls.Fire Alarm Panel Supervision: Arm/disarm devices, respond to alarm activations and assist FDNY during general alarm activation, assist with conducting Fire Drills.Building Rounds / Inspections: Check and log equipment readings, inspect equipment for proper operation. Inspection of life safety equipment including fire suppression system, elevator recall, emergency generators, dire extinguishers, and emergency lighting. Correct report deficiencies.Qualifications:
Must have an understanding of NYC Electrical Codes and knowledge of electrical system.Technical knowledge of carpentry and a proficiency with power and had tools is required.Intermediate to advanced computing skills including but not limited to MS Excel and M-Suite systems.Must be highly organized with great attention to detail and a high standard for accuracy. Excellent English communication skills both written and verbal.Strong analytical, organizational, and problem-solving skills.Excellent leadership and interpersonal skills, with the ability to liaise positively with all levels of management and external contractors.Strong project management skillset – ability to lead the planning and executions of projects, including preventive maintenance.Ability to work independently, self-starter, energetic. Able to work with a sense of urgency and work effectively under pressure.Able to work overtime as needed, including evenings, weekends and holidays.Perform other duties as assigned.Company DescriptionAbout:Job Overview:
The Operations Project Manager is responsible for full operational ownership of the NYC university campus, overseeing both janitorial and engineering services. This role ensures consistent execution, accountability, and visibility across all buildings, with a strong focus on proactive management, client satisfaction, and adherence to contractual KPIs. The Operations Project Manager serves as the primary leader on site, driving performance, maintaining strong client relationships, and ensuring all services are delivered to the highest standards.
Responsibilities:
Operational Leadership & Accountability
Own daily campus operations with full accountability for service delivery, staffing, and performance outcomes.Ensure all work orders are actively managed, documented, and closed with clear resolution notes.Lead proactive inspections and implement corrective actions prior to client escalation.Maintain strong, visible leadership presence across campus, including high-profile and executive areas.Drive consistency in service delivery across all buildings and shifts.Client Relationship Management
Serve as primary point of contact for client leadership and stakeholders.Provide structured, transparent communication and regular updates.Deliver weekly and monthly reporting, including executive summaries and detailed backup data.Build trust through proactive issue identification and resolution.Systems, Reporting & KPI Management
Utilize work order systems, inspection platforms, and reporting tools to track performance.Ensure accurate data capture and reporting to support operational transparency.Drive KPI performance aligned with contractual requirements.Analyze trends and implement continuous improvement strategies.Team Leadership & Development
Lead, coach, and develop site teams to achieve high performance standards.Foster a culture of accountability, professionalism, and continuous improvement.Ensure proper staffing levels and alignment with operational needs.Conduct regular training and performance evaluations.Vendor & Quality Management
Oversee vendor performance and ensure compliance with service standards.Conduct routine audits of cleaning quality, safety compliance, and engineering operations.Ensure all work areas are left in proper condition following services.Qualifications:
5–7+ years of leadership experience in facilities management, janitorial, or engineering operations.Experience managing higher education campus environments.Strong background in union environments (e.g., 32BJ).Proven ability to manage high-demand clients.Experience with KPI-driven performance management.Strong communication, leadership, and organizational skills.Proficiency in Microsoft Office and facility management systems.What Success Looks Like
Operations run consistently without client escalation.Work orders are fully transparent, tracked, and resolved.Strong leadership presence across campus.High level of client confidence and satisfaction.Teams perform at a high level with clear accountability.