Benefits:
* Health insurance
* Opportunity for advancement
* Paid time off
* Parental leave
* Training & development
* Vision insurance
* Wellness resources
* 401(k)
* 401(k) matching
* Bonus based on performance
* Competitive salary
* Dental insurance
About the Role: As the General Manager, you will own full P&L responsibility, drive operational performance, and lead a team of managers, captains, and associates to deliver 5-star service every day. You will play a critical role in team development, sales execution, safety, and culture. This is a hands-on leadership position for someone who thrives in a fast-paced, service-based business.
What You'll Do:
Leadership & Team Development
* Recruit, hire, train, and retain top talent across frontline and leadership roles
* Coach, mentor, and hold team members accountable to performance expectations
* Foster a positive, high-energy culture aligned with our H.U.N.K.S. core values
Operations & Execution
* Oversee daily operations to ensure job readiness, routing efficiency, and excellent client experience
* Manage fleet maintenance, equipment, supplies, and inventory
* Drive compliance with safety standards, company policies, and regulatory requirements
Sales & Customer Experience
* Ensure high conversion rates on inbound estimates and outbound sales follow-up
* Oversee delivery of white-glove customer service on every job
* Lead by example in handling high-priority clients and complex jobs
Financial Management
* Own and manage the P&L, including revenue targets, COGS, labor, and overhead
* Monitor KPIs and implement improvement strategies to maximize profitability
* Forecast staffing needs and schedule effectively to match demand
Growth & Strategy
* Collaborate with marketing and BD teams to grow local brand awareness and lead flow
* Identify and pursue B2B and referral opportunities
* Drive continuous improvement in processes, tools, and team performance Performs other duties as assigned.
What You Bring:
Experience
* 3+ years of leadership experience in operations, logistics, or service-based industries
* Proven success in managing teams and driving performance
* Strong business acumen with experience in budgeting and P&L management
* Excellent communication, decision-making, and conflict-resolution skills
* High level of personal accountability and professionalism
* College degree preferred but not required
Read Less
