COLECTIVO JOB DESCRIPTION
Title: Café Manager
Department: Retail
Reports to: Area Manager
Status:Full Time
Exempt: Exempt
POSITION SUMMARY
The Café Manager will provide leadership to deliver a remarkable experience for our customers and co-workers as it relates to Colectivo Coffee's Mission and Values. Come join our Milwaukee team of managers and enjoy generous PTO, a 401K, comprehensive benefits, and a retention bonus of $2500!
SPECIFIC RESPONSIBILITIES
Deliver café's positive financial results in accordance with budget.Develop and maintain a culture of accountability and continuous improvement that adheres to Standard Operating Procedures (SOPs) and processes.Train and develop co-workers for the responsibilities of their jobs, which ensure a high level of their overall performance.Delegate specific responsibilities using Colectivo's Café Functional Architecture Model. Ensures the café's coffee, food and administrative functions provide a remarkable customer experience with Colectivo's people, products and environments.Develop and maintain a positive and lively tone that is inviting and encouraging to our customers and co-workers. Responsible for long-term, strategic planning of café.Perform other duties or projects as assigned. Requirements:EDUCATION/QUALIFICATIONS
College degree in a business-related field and/or a minimum of three years work experience in a management or supervisory position.Proficient skill level for POS and computer programs.Knowledge of basic mathematics for business usage.Availability and flexibility for schedule that includes evenings, weekends and holidays.Ability to stand for extended periods of time, reach, bend and lift a minimum of 50lbs.Ability to see, read and write in English.Reliable transportation to and from work.Minimum of 40 hours/weekBENEFITS OF WORKING AT COLECTIVO
FREE Coffee, Tea and Espresso Beverages30% discount in Colectivo CafesFree bag of coffee beans each weekQuarterly Bonus ProgramMedical, Dental, Vision, Supplemental Life and Short Term Disability InsuranceLife Insurance401K Program with Employer MatchEAPPaid Time Off, Sick Time, Bereavement Time, Jury Duty TimePIc63977e336a0-3077
Read LessTitle: Café Co-Worker
Department: Retail
Status: Full-Time/Part-Time
Exempt: Non-Exempt
POSITION SUMMARY
Our café team is the heart of Colectivo Coffee. As a Café Co-Worker, you'll create welcoming moments, provide exceptional service, and maintain a café environment people love returning to.
This role blends hospitality, food and beverage preparation, customer service, and café upkeep. You'll gain deep knowledge of the products, experience, and quality standards that define our brand.
WHAT YOU'LL DO
Create a warm, memorable café experience for every guestPrepare coffee and specialty beverages to the highest company standardsProvide friendly, efficient service to our customersMaintain a clean, organized café and properly care for equipmentFollow food safety and sanitation guidelinesGrow your knowledge of coffee, tea, and espresso products through hands-on trainingBENEFITS & PERKS
We believe great cafés are built by great teams - and we invest in ours:
Hands-on training, including coffee educationFree employee beverages on and off shiftComplimentary weekly bag of coffee30% employee discountPaid time off + PTO trade-in optionsHealth, dental, and vision insurance (full-time employees)401(k) retirement plan with employer matchEmployee Assistance Program, including mental health supportDiscounted pet insuranceBicycle commuter benefitEmployee discount program with local and national partnersWHAT WE'RE LOOKING FOR
6-12 months espresso preparation experience preferredCustomer service experience in a restaurant or retail settingA love for hospitality rooted in human connectionWage includes an average tip of $6.00 per hour. Tip amounts are not guaranteed. Actual tips may vary based on a variety of factors including location, position, hours, and quality of service.
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