As a Field Technician, Transport, you will use a company truck/van to perform first and second-line maintenance on Coinstar kiosks within an assigned territory. You will plan and schedule your days, making adjustments to rapidly changing priorities. You’ll work in an environment where route, daily tasks, and weather conditions can (and will) change on a regular basis. This position provides coin & cash handling and transportation responsibilities which involves using a specially designed hand truck to pull/push coin bins weighing up to 600lbs from the kiosk to the vehicle and deliver them to a designated location.
Key Responsibilities
Perform scheduled preventative maintenance including cleaning (inside & out), wiping down the kiosks, removing debris, changing paper, etc.Electromechanical troubleshooting, calibration, repair and maintenance.Test all components of the kiosk including connectivity, software and electromechanical functionality to ensure all components of the kiosk are properly functioning.Perform repairs including replacing worn parts using small tools and diagnostic utility.Perform remote diagnostics and assist Service Representative & Transportation Service Representative with repairs remotely. Assess and schedule advanced technical problems into your own planning.Manage and prioritize field change orders to ensure completion deadlines are achieved. FCO’s may include updating signage and displays, installation of wireless kits, software updates, etc.Effectively prioritize route and plan day based on stats, service calls, field change orders, geography and other tasks assigned by your manager.On a daily basis monitor market metrics and construct/adjust weekly plan to ensure balanced delivery of metrics and expectations/commitments are met.Receive and prioritize kiosk pages to effectively manage work into timely and efficient route plan.Consistently plan/schedule and prioritize installation/de-installation activities into weekly planning to ensure deadlines are met.Perform coin handling and transportation services.Receive, prioritize and schedule CSC service calls into daily planning and log completion.Receive, prioritize and schedule Loss Prevention dispatches/investigations and report findings.Manage parts orders and inventory.Managed controlled parts by keeping asset logger up-to-date and ensure timely installation.Properly manage and secure all assigned kiosks and company assets such as car, voucher paper, phone, laptop, parts, tools, phone, etc.Promote and maintain good customer relations through high standards of personal appearance, ethical behavior, maturity and good judgment.Demonstrate good judgment in time management, route planning, efficiency and expense control.Timely completion of administrative duties such as logging service calls, completion of expense reports and time sheets.Interface effectively with various teammates throughout the company to resolve customer problems and situations.Education & Experience
High school diploma, GED or equivalent with 2+ years of experience in troubleshooting and repair of computer, electronic and electromechanical devices OR Associate Degree in electronics or similar concentration requiredBasic background knowledge in computer hardware and software as well as basic knowledge of computer-controlled equipmentPrevious experience in handling a position of responsibility with limited direct supervision or demonstrated ability to work independently in a position of responsibility.1+ year of field experience preferredKnowledge, Skills & Abilities
Basic knowledge of Microsoft Word and Excel and intermediate knowledge of current PC operating systems requiredExcellent interpersonal skills focused on customer and team successStrong written and verbal communication skills with the ability to interact with various levels inside and outside of our organizationAccountable for providing support to customers that meet standards of superior quality service and professionalism at all timesAbility to comfortably shift gears in the face of daily changing tasks, priorities and conditionsAdditional Requirements
Must have a valid driver’s license and maintain an acceptable driving recordA Commercial Motor Vehicle Certification (CMV) is requiredBackground checks, MVR and drug tests will be requiredAs required, employees must work a flexible schedule including early start times, holidays, weekends, etc.Physical Requirements
Field Technician work involves operating a van/truck to service kiosks within a specific region or route. Regularly and safely perform all functions of operating a van/truck, including prolonged sitting. This position provides coin & cash handling and transportation responsibilities, which requires positioning oneself (e.g., stand, walk, stoop, bend, twist, kneel, crouch, push, pull) to regularly handle or move objects weighing up to 30 lbs., occasionally move or lift objects up to 85 lbs., and frequently move coin bins weighing up to 600 lbs. using a specially designed hand truck. Climbing in and out of the van/truck, and ascending and descending the step into the van/truck are required. Regularly operate a laptop and mobile phone. Communicate and exchange information with co-workers and other individuals in person or electronically.
Pay and Benefits
The typical starting pay range for this position is between $19.74-$22.94 per hour. Coinstar utilizes geographically based pay ranges, within the United States, which allows us to pay competitively and consistently based on location. Within the range for the applicable geographic area, individual pay is determined by several factors, including job-related skills, experience, and relevant education or training. Your recruiter can share the salary range specific to your location. Short-Term incentives are a part of the total compensation package and are based on Company and Individual performance. Short-term bonus incentives are a part of the total compensation package and are based on Company and Individual performance.
We believe that continued good health, financial security, and work-life balance are important. Coinstar is proud to offer a complete, progressive benefits package including:
Health & Wellness Coverage: Three outstanding medical plans to choose from, along with dental and vision insurance, Short-Term and Long-Term Disability Insurance, and Life Insurance. Retirement Savings: Traditional and Roth 401(k) plans with a company match that immediately vests.Paid Time-Off (PTO): PTO accruals begin at 18 days per year, plus 7 company holidays and 5 floating holidays. Additionally, we offer paid parental and adoption leave.Other Perks and Benefits: A generous Corporate Matched Giving plan and an Employee Assistance Program.EEO Statement
We are Coinstar because of our people. We value and embrace their unique and diverse talents, perspectives and experiences and strive to build an environment where everyone can bring their best self to work. We are an Equal Opportunity Employer. Coinstar will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact our Human Resources team via AskHR@coinstar.com. We believe that diversity and inclusion make us a better, more innovative, and successful company, and we seek to recruit and retain a diverse talent pool. Even if you do not meet every qualification, we encourage you to apply.
This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.
Read LessAs a Field Technician, you will use a company vehicle to perform first and second line maintenance on Coinstar kiosks within an assigned territory. You will plan and schedule your days, making adjustments to rapidly changing priorities. You’ll work in an environment where route, daily tasks and weather conditions can (and will) change on a regular basis.
Key Responsibilities
Perform scheduled preventative maintenance including cleaning (inside & out), wiping down the kiosks, removing debris, changing paper, etc.Electromechanical trouble-shooting, calibration, repair and maintenance.Test all components of the kiosk including connectivity, software and electromechanical functionality to ensure all components of the kiosk are properly functioning.Perform repairs including replacing worn parts using small tools and diagnostic utility.Perform remote diagnostics and assist Service Representative and Transportation Service Representative with repairs remotely. Assess and schedule advanced technical problems into your own planning.Manage and prioritize field change orders to ensure completion deadlines are achieved. FCO’s may include updating signage and displays, installation of wireless kits, software updates, etc.Effectively prioritize, route and plan day based on stats, service calls, field change orders, geography and other tasks assigned by your manager.On a daily basis monitor market metrics and construct/adjust weekly plan to ensure balanced delivery of metrics and expectations/commitments are met.Receive and prioritize kiosk pages to effectively manage work into timely and efficient route plan.Consistently plan/schedule and prioritize installation/de-installation activities into weekly planning to ensure deadlines are met.Receive, prioritize and schedule CSC service calls into daily planning and log completion.Receive, prioritize and schedule Loss Prevention dispatches/investigations and report findings.Manage parts orders and inventory.Managed controlled parts by keeping asset logger up-to-date and ensure timely installation.Properly manage and secure all assigned kiosks and company assets such as car, voucher paper, phone, laptop, parts, tools, phone, etc.Promote and maintain good customer relations through high standards of personal appearance, ethical behavior, maturity and good judgment.Demonstrate good judgment in time management, route planning, efficiency and expense control.Timely completion of administrative duties such as logging service calls, completion of expense reports and time sheets.Interface effectively with various teammates throughout the company to resolve customer problems and situations.Education & Experience
High school diploma, GED or equivalent with 2+ years of experience in troubleshooting and repair of computer, electronic and electromechanical devices OR Associate Degree in electronics or similar concentration requiredBasic background knowledge in computer hardware and software as well as basic knowledge of computer-controlled equipmentPrevious experience in handling a position of responsibility with limited direct supervision or demonstrated ability to work independently in a position of responsibility.1+ year of field experience preferredKnowledge, Skills & Abilities
Basic knowledge of Microsoft Word and Excel and intermediate knowledge of current PC operating systems requiredExcellent interpersonal skills focused on customer and team successStrong written and verbal communication skills with the ability to interact with various levels inside and outside of our organizationAccountable for providing support to customers that meet standards of superior quality service and professionalism at all timesAbility to comfortably shift gears in the face of daily changing tasks, priorities and conditionsAdditional Requirements
Must have a valid driver’s license and maintain an acceptable driving recordBackground checks, MVR and drug tests will be requiredAs required, employees must work a flexible schedule including early start times, holidays, weekends, etc.Pay and Benefits
The typical starting pay range for this position is between $20.00-$22.50 per hour. Coinstar utilizes geographically based pay ranges, within the United States, which allows us to pay competitively and consistently based on location. Within the range for the applicable geographic area, individual pay is determined by several factors, including job-related skills, experience, and relevant education or training. Your recruiter can share the salary range specific to your location. Short-Term incentives are a part of the total compensation package and are based on Company and Individual performance. Short-term bonus incentives are a part of the total compensation package and are based on Company and Individual performance.
We believe that continued good health, financial security, and work-life balance are important. Coinstar is proud to offer a complete, progressive benefits package including:
Health & Wellness Coverage: Three outstanding medical plans to choose from, along with dental and vision insurance, Short-Term and Long-Term Disability Insurance, and Life Insurance. Retirement Savings: Traditional and Roth 401(k) plans with a company match that immediately vests.Paid Time-Off (PTO): PTO accruals begin at 18 days per year, plus 7 company holidays and 5 floating holidays. Additionally, we offer paid parental and adoption leave.Other Perks and Benefits: A generous Corporate Matched Giving plan and an Employee Assistance Program.EEO
We are Coinstar because of our people. We value and embrace their unique and diverse talents, perspectives and experiences and strive to build an environment where everyone can bring their best self to work. We are an Equal Opportunity Employer. Coinstar will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact our Human Resources team via AskHR@coinstar.com. We believe that diversity and inclusion make us a better, more innovative, and successful company, and we seek to recruit and retain a diverse talent pool. Even if you do not meet every qualification, we encourage you to apply.
Physical Requirements
Field Technician work involves operating a motor vehicle to service kiosks within a specific region or route. Regularly and safely perform all functions of operating a motor vehicle, including prolonged sitting. Regularly positioning oneself (e.g., stand, walk, stoop, bend, twist, kneel, crouch, push, pull) to handle or move objects weighing up to 30 lbs. Occasionally move or lift objects up to 85 lbs., and occasionally move coin bins weighing up to 600 lbs. using a specially designed hand truck or pallet jack. Regularly operate a laptop and mobile phone. Communicate and exchange information with co-workers and other individuals in person or electronically.
This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization
Read LessThe Global Customer Experience Specialist is responsible for ensuring services provided by our outsourced customer service vendor continually enhances the company brand through positive customer and retail partner interactions and experiences, as well as vendor adherence to contractual key performance indicators.
Key Responsibilities
Ensure that customer experience center leadership is in synch with Coinstar culture, brand, and valuesMonitor KPIs to ensure that the customer experience center delivers a quality customer experience as outlined in the Statement of WorkResolve and/or approve customer service Tier 1 issues for customer service vendorResponsible for resolving customer complaints via multiple platforms and various agencies (e.g., social media, Better Business Bureau, email, etc.)Participate in vendor meetings, quality calibration and business reviewsFacilitate vendor team lead meetingsComplete audits to confirm adherence of company policies and proceduresChampion business strategies and new product implementationBring forward to Vendor Manager recommendations on current policies and procedures as well as day to day process improvementsCoordinate and assist in other tasks as needed and work with other departments to resolve issues either directly or indirectly relating to the vendorsPerform various administrative tasksEducation & Experience
High School diploma or equivalentMinimum 1 – 2 years’ experience in an operations environment, preferably with Customer Service or Call Center operationsSome supervisory experience is preferredKnowledge, Skills & Abilities
Proficiency in Microsoft Office SoftwareKnowledge of call center technology preferredAnalytical skills to interpret trends, identify root causes form conclusions and/or recommendationsVersatility and flexibility to respond and adapt quickly and effectively to multiple changing prioritiesExcellent oral and written communication skills requiredBilingual (English/Spanish) is preferredLocation & Travel Expectations
Our corporate headquarters is in Bellevue, WA, but remote or work from home arrangements are welcome. Candidates must be located in Washington State or another U.S. Pacific Time Zone location to support team collaboration and business hours.This position requires the ability to work a flexible schedule between the hours of 5:00am-8:00pm Pacific Time.This position requires up to 5% domestic business travel. Potential for one international trip per year.Pay and Benefits
The typical starting pay range for this position is between $22.82 - $30.83 per hour. Coinstar utilizes geographically based pay ranges, within the United States, which allows us to pay competitively and consistently based on location. Within the range for the applicable geographic area, individual pay is determined by several factors, including job-related skills, experience, and relevant education or training. Your recruiter can share the salary range specific to your location. Employees in this position have the potential to increase their base pay up to $37.00 per hour which is the max end of the range, based on ongoing demonstrated and continuous performance in the role. Short-Term incentives are a part of the total compensation package and are based on Company and Individual performance.
We believe that continued good health, financial security, and work-life balance are important. Coinstar is proud to offer a complete, progressive benefits package including:
Health & Wellness Coverage – Three outstanding medical plans to choose from, along with dental and vision insurance, Short- and Long-Term Disability Insurance, and Life Insurance. Retirement Savings – Traditional and Roth 401(k) plans with a company-match that immediately vests.Paid Time-Off – PTO accruals begin at 18 days per year, plus 10 company holidays and 2 floating holidays annually. Additionally, we offer paid parental and adoption leave.Other Perks and Benefits – A generous Corporate Matched Giving plan and an Employee Assistance Program.Work Environment – We offer a casual and flexible work environment with work from home options.EEO Statement
We are Coinstar because of our people. We value and embrace their unique and diverse talents, perspectives and experiences and strive to build an environment where everyone can bring their best self to work. We are an Equal Opportunity Employer. Coinstar will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact our Human Resources team via AskHR@coinstar.com. We believe that diversity and inclusion make us a better, more innovative, and successful company, and we seek to recruit and retain a diverse talent pool. Even if you do not meet every qualification, we encourage you to apply.
Physical Requirements
Sedentary work involves remaining in a stationary position most of the time in front of a computer, using a keyboard, mouse and telephone. Regularly operate a computer and other office equipment. Occasionally move about the work site to access file cabinets, office equipment, etc. Exert up to 10 lbs. of force occasionally, and/or a negligible amount of force frequently or regularly move objects. Communicate and exchange information with co-workers and other individuals in person and electronically.
This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.
Read LessAs a Transportation Services Representative, you will provide coin & cash handling and transportation responsibilities which involves using a specialty designed hand truck to pull/push coin bins weighing up to 600lbs from the kiosk to a company issued truck and deliver them to a designated location. With input from your manager, you will plan and schedule your days, making adjustments as new priorities and tasks arise. You’ll work in an environment where route, daily tasks and weather conditions can (and will) change on a regular basis.
Key Responsibilities
Perform coin & cash handling and transportation services.Provide routine preventative maintenance and minor repairs.Comply with FMCSA regulations and related company policies.Complete paperwork as required.Report quality problems and other technical problems through proper escalation channels.Display maturity and judgment in time management and expense control.As a representative of Coinstar, promote and maintain good customer relations through high standards of personal appearance, ethical behavior, maturity and good judgment.Properly maintain assigned laptop, cell phone, equipment, company vehicle, Coinstar spare parts inventory, tools, and manuals.Education & Experience
High School Degree or GED.1+ years providing transportation of goods or services.1+ years of customer service/customer relations.Experience with electro-mechanical equipment a plus.Previous experience in handling a position of responsibility with little or no supervision.Knowledge, Skills & Abilities
Must have excellent personal and interpersonal skills to interact with a variety of customers.Accountable for providing support to customers that meet Coinstar's standards of superior quality service and professionalism at all times.Working knowledge of Microsoft Word and Excel.Other Requirements
Must have a valid driver's license and maintain an acceptable driving record; background checks, MVR and drug tests will be requiredA Commercial Motor Vehicle Certification (CMV) is required upon hireAs required employees must work a flexible schedule including early start times, holidays, weekends, etc.Physical Requirements
Transportation Representative work involves operating a commercial motor vehicle to service kiosks within a specific region or route. Regularly and safely perform all functions of operating a commercial motor vehicle, including prolonged sitting and frequently climbing in and out of the truck, and ascending and descending the step into the truck. Frequently positioning oneself (e.g., stand, walk, stoop, bend, twist, kneel, crouch, push, pull) to handle, move or lift objects weighing up to 85 lbs. and frequently moving coin bins weighing up to 600 lbs. using a specially designed hand truck. Communicate and exchange information with co-workers and other individuals in person or electronically. Regularly operate a laptop and mobile phone. As a Class A or B commercial licensed driver, must be able to pass the DOT medical exam.
Pay and Benefits
The typical starting pay range for this position is between $18.80-$22.50 per hour. Coinstar utilizes geographically based pay ranges, within the United States, which allows us to pay competitively and consistently based on location. Within the range for the applicable geographic area, individual pay is determined by several factors, including job-related skills, experience, and relevant education or training. Your recruiter can share the salary range specific to your location. Short-Term incentives are a part of the total compensation package and are based on Company and Individual performance. Short-term bonus incentives are a part of the total compensation package and are based on Company and Individual performance.
We believe that continued good health, financial security, and work-life balance are important. Coinstar is proud to offer a complete, progressive benefits package including:
Health & Wellness Coverage: Three outstanding medical plans to choose from, along with dental and vision insurance, Short-Term and Long-Term Disability Insurance, and Life Insurance. Retirement Savings: Traditional and Roth 401(k) plans with a company match that immediately vests.Paid Time-Off (PTO): PTO accruals begin at 18 days per year, plus 7 company holidays and 5 floating holidays. Additionally, we offer paid parental and adoption leave.Other Perks and Benefits: A generous Corporate Matched Giving plan and an Employee Assistance Program.EEO
We are Coinstar because of our people. We value and embrace their unique and diverse talents, perspectives and experiences and strive to build an environment where everyone can bring their best self to work. We are an Equal Opportunity Employer. Coinstar will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact our Human Resources team via AskHR@coinstar.com. We believe that diversity and inclusion make us a better, more innovative, and successful company, and we seek to recruit and retain a diverse talent pool. Even if you do not meet every qualification, we encourage you to apply.
This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.
Read LessAs a Transportation Services Representative, you will provide coin & cash handling and transportation responsibilities which involves using a specialty designed hand truck to pull/push coin bins weighing up to 600lbs from the kiosk to a company issued truck and deliver them to a designated location. With input from your manager, you will plan and schedule your days, making adjustments as new priorities and tasks arise. You’ll work in an environment where route, daily tasks and weather conditions can (and will) change on a regular basis.
Key Responsibilities
Perform coin & cash handling and transportation services.Provide routine preventative maintenance and minor repairs.Comply with FMCSA regulations and related company policies.Complete paperwork as required.Report quality problems and other technical problems through proper escalation channels.Display maturity and judgment in time management and expense control.As a representative of Coinstar, promote and maintain good customer relations through high standards of personal appearance, ethical behavior, maturity and good judgment.Properly maintain assigned laptop, cell phone, equipment, company vehicle, Coinstar spare parts inventory, tools, and manuals.Education & Experience
High School Degree or GED.1+ years providing transportation of goods or services.1+ years of customer service/customer relations.Experience with electro-mechanical equipment a plus.Previous experience in handling a position of responsibility with little or no supervision.Knowledge, Skills & Abilities
Must have excellent personal and interpersonal skills to interact with a variety of customers.Accountable for providing support to customers that meet Coinstar's standards of superior quality service and professionalism at all times.Working knowledge of Microsoft Word and Excel.Other Requirements
Must have a valid driver's license and maintain an acceptable driving record; background checks, MVR and drug tests will be requiredA Commercial Motor Vehicle Certification (CMV) is required upon hireAs required employees must work a flexible schedule including early start times, holidays, weekends, etc.Physical Requirements
Transportation Representative work involves operating a commercial motor vehicle to service kiosks within a specific region or route. Regularly and safely perform all functions of operating a commercial motor vehicle, including prolonged sitting and frequently climbing in and out of the truck, and ascending and descending the step into the truck. Frequently positioning oneself (e.g., stand, walk, stoop, bend, twist, kneel, crouch, push, pull) to handle, move or lift objects weighing up to 85 lbs. and frequently moving coin bins weighing up to 600 lbs. using a specially designed hand truck. Communicate and exchange information with co-workers and other individuals in person or electronically. Regularly operate a laptop and mobile phone. As a Class A or B commercial licensed driver, must be able to pass the DOT medical exam.
Pay and Benefits
The typical starting pay range for this position is between $18.80-$22.50 per hour. Coinstar utilizes geographically based pay ranges, within the United States, which allows us to pay competitively and consistently based on location. Within the range for the applicable geographic area, individual pay is determined by several factors, including job-related skills, experience, and relevant education or training. Your recruiter can share the salary range specific to your location. Short-Term incentives are a part of the total compensation package and are based on Company and Individual performance. Short-term bonus incentives are a part of the total compensation package and are based on Company and Individual performance.
We believe that continued good health, financial security, and work-life balance are important. Coinstar is proud to offer a complete, progressive benefits package including:
Health & Wellness Coverage: Three outstanding medical plans to choose from, along with dental and vision insurance, Short-Term and Long-Term Disability Insurance, and Life Insurance. Retirement Savings: Traditional and Roth 401(k) plans with a company match that immediately vests.Paid Time-Off (PTO): PTO accruals begin at 18 days per year, plus 7 company holidays and 5 floating holidays. Additionally, we offer paid parental and adoption leave.Other Perks and Benefits: A generous Corporate Matched Giving plan and an Employee Assistance Program.EEO
We are Coinstar because of our people. We value and embrace their unique and diverse talents, perspectives and experiences and strive to build an environment where everyone can bring their best self to work. We are an Equal Opportunity Employer. Coinstar will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact our Human Resources team via AskHR@coinstar.com. We believe that diversity and inclusion make us a better, more innovative, and successful company, and we seek to recruit and retain a diverse talent pool. Even if you do not meet every qualification, we encourage you to apply.
This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.
Read LessThe Transportation Services Representative is responsible for providing coin & cash handling and transportation responsibilities which involves using a specialty designed hand truck to pull/push coin bins weighing up to 600lbs from the kiosk to a company issued truck and deliver them to a designated location. With input from your manager, you will plan and schedule your days, making adjustments as new priorities and tasks arise. You’ll work in an environment where route, daily tasks and weather conditions can (and will) change on a regular basis.
Key Responsibilities
Perform coin & cash handling and transportation services.Provide routine preventative maintenance and minor repairs.Comply with FMCSA regulations and related company policies.Complete paperwork as required.Report quality problems and other technical problems through proper escalation channels.Display maturity and judgment in time management and expense control.As a representative of Coinstar, promote and maintain good customer relations through high standards of personal appearance, ethical behavior, maturity and good judgment.Properly maintain assigned laptop, cell phone, equipment, company vehicle, Coinstar spare parts inventory, tools, and manuals.Education & Experience
High School Degree or GED.1+ years providing transportation of goods or services.1+ years of customer service/customer relations.Experience with electro-mechanical equipment a plus.Previous experience in handling a position of responsibility with little or no supervision.Knowledge, Skills & Abilities
Must have excellent personal and interpersonal skills to interact with a variety of customers.Accountable for providing support to customers that meet Coinstar's standards of superior quality service and professionalism at all times.Working knowledge of Microsoft Word and Excel.Other Requirements
Must have a valid driver's license and maintain an acceptable driving record; background checks, MVR and drug tests will be requiredA Commercial Motor Vehicle Certification (CMV) is required upon hireAs required employees must work a flexible schedule including early start times, holidays, weekends, etc.Physical Requirements
Transportation Representative work involves operating a commercial motor vehicle to service kiosks within a specific region or route. Regularly and safely perform all functions of operating a commercial motor vehicle, including prolonged sitting and frequently climbing in and out of the truck, and ascending and descending the step into the truck. Frequently positioning oneself (e.g., stand, walk, stoop, bend, twist, kneel, crouch, push, pull) to handle, move or lift objects weighing up to 85 lbs. and frequently moving coin bins weighing up to 600 lbs. using a specially designed hand truck. Communicate and exchange information with co-workers and other individuals in person or electronically. Regularly operate a laptop and mobile phone. Must be able to pass the DOT medical exam.
Pay and Benefits
The typical starting pay range for this position is between $17.00-$21.50 per hour. Coinstar utilizes geographically based pay ranges, within the United States, which allows us to pay competitively and consistently based on location. Within the range for the applicable geographic area, individual pay is determined by several factors, including job-related skills, experience, and relevant education or training. Your recruiter can share the salary range specific to your location. Short-Term incentives are a part of the total compensation package and are based on Company and Individual performance. Short-term bonus incentives are a part of the total compensation package and are based on Company and Individual performance.
We believe that continued good health, financial security, and work-life balance are important. Coinstar is proud to offer a complete, progressive benefits package including:
Health & Wellness Coverage: Three outstanding medical plans to choose from, along with dental and vision insurance, Short-Term and Long-Term Disability Insurance, and Life Insurance. Retirement Savings: Traditional and Roth 401(k) plans with a company match that immediately vests.Paid Time-Off (PTO): PTO accruals begin at 18 days per year, plus 7 company holidays and 5 floating holidays. Additionally, we offer paid parental and adoption leave.Other Perks and Benefits: A generous Corporate Matched Giving plan and an Employee Assistance Program.EEO
We are Coinstar because of our people. We value and embrace their unique and diverse talents, perspectives and experiences and strive to build an environment where everyone can bring their best self to work. We are an Equal Opportunity Employer. Coinstar will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact our Human Resources team via AskHR@coinstar.com. We believe that diversity and inclusion make us a better, more innovative, and successful company, and we seek to recruit and retain a diverse talent pool. Even if you do not meet every qualification, we encourage you to apply.
This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.
Read LessAs a Field Technician, you will use a company vehicle to perform first and second line maintenance on Coinstar kiosks within an assigned territory. You will plan and schedule your days, making adjustments to rapidly changing priorities. You’ll work in an environment where route, daily tasks and weather conditions can (and will) change on a regular basis.
Key Responsibilities
Perform scheduled preventative maintenance including cleaning (inside & out), wiping down the kiosks, removing debris, changing paper, etc.Electromechanical trouble-shooting, calibration, repair and maintenance.Test all components of the kiosk including connectivity, software and electromechanical functionality to ensure all components of the kiosk are properly functioning.Perform repairs including replacing worn parts using small tools and diagnostic utility.Perform remote diagnostics and assist Service Representative and Transportation Service Representative with repairs remotely. Assess and schedule advanced technical problems into your own planning.Manage and prioritize field change orders to ensure completion deadlines are achieved. FCO’s may include updating signage and displays, installation of wireless kits, software updates, etc.Effectively prioritize, route and plan day based on stats, service calls, field change orders, geography and other tasks assigned by your manager.On a daily basis monitor market metrics and construct/adjust weekly plan to ensure balanced delivery of metrics and expectations/commitments are met.Receive and prioritize kiosk pages to effectively manage work into timely and efficient route plan.Consistently plan/schedule and prioritize installation/de-installation activities into weekly planning to ensure deadlines are met.Receive, prioritize and schedule CSC service calls into daily planning and log completion.Receive, prioritize and schedule Loss Prevention dispatches/investigations and report findings.Manage parts orders and inventory.Managed controlled parts by keeping asset logger up-to-date and ensure timely installation.Properly manage and secure all assigned kiosks and company assets such as car, voucher paper, phone, laptop, parts, tools, phone, etc.Promote and maintain good customer relations through high standards of personal appearance, ethical behavior, maturity and good judgment.Demonstrate good judgment in time management, route planning, efficiency and expense control.Timely completion of administrative duties such as logging service calls, completion of expense reports and time sheets.Interface effectively with various teammates throughout the company to resolve customer problems and situations.Education & Experience
High school diploma, GED or equivalent with 2+ years of experience in troubleshooting and repair of computer, electronic and electromechanical devices OR Associate Degree in electronics or similar concentration requiredBasic background knowledge in computer hardware and software as well as basic knowledge of computer-controlled equipmentPrevious experience in handling a position of responsibility with limited direct supervision or demonstrated ability to work independently in a position of responsibility.1+ year of field experience preferredKnowledge, Skills & Abilities
Basic knowledge of Microsoft Word and Excel and intermediate knowledge of current PC operating systems requiredExcellent interpersonal skills focused on customer and team successStrong written and verbal communication skills with the ability to interact with various levels inside and outside of our organizationAccountable for providing support to customers that meet standards of superior quality service and professionalism at all timesAbility to comfortably shift gears in the face of daily changing tasks, priorities and conditionsAdditional Requirements
Must have a valid driver’s license and maintain an acceptable driving recordBackground checks, MVR and drug tests will be requiredAs required, employees must work a flexible schedule including early start times, holidays, weekends, etc.Physical Requirements
Field Technician work involves operating a motor vehicle to service kiosks within a specific region or route. Regularly and safely perform all functions of operating a motor vehicle, including prolonged sitting. Regularly positioning oneself (e.g., stand, walk, stoop, bend, twist, kneel, crouch, push, pull) to handle or move objects weighing up to 30 lbs. Occasionally move or lift objects up to 85 lbs., and occasionally move coin bins weighing up to 600 lbs. using a specially designed hand truck or pallet jack. Regularly operate a laptop and mobile phone. Communicate and exchange information with co-workers and other individuals in person or electronically.
Pay and Benefits
The typical starting pay range for this position is between $21.94 -$25.51 per hour. Coinstar utilizes geographically based pay ranges, within the United States, which allows us to pay competitively and consistently based on location. Within the range for the applicable geographic area, individual pay is determined by several factors, including job-related skills, experience, and relevant education or training. Your recruiter can share the salary range specific to your location. Short-Term incentives are a part of the total compensation package and are based on Company and Individual performance. Short-term bonus incentives are a part of the total compensation package and are based on Company and Individual performance.
We believe that continued good health, financial security, and work-life balance are important. Coinstar is proud to offer a complete, progressive benefits package including:
Health & Wellness Coverage: Three outstanding medical plans to choose from, along with dental and vision insurance, Short-Term and Long-Term Disability Insurance, and Life Insurance. Retirement Savings: Traditional and Roth 401(k) plans with a company match that immediately vests.Paid Time-Off (PTO): PTO accruals begin at 18 days per year, plus 7 company holidays and 5 floating holidays. Additionally, we offer paid parental and adoption leave.Other Perks and Benefits: A generous Corporate Matched Giving plan and an Employee Assistance Program.EEO Statement
We are Coinstar because of our people. We value and embrace their unique and diverse talents, perspectives and experiences and strive to build an environment where everyone can bring their best self to work. We are an Equal Opportunity Employer. Coinstar will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact our Human Resources team via AskHR@coinstar.com. We believe that diversity and inclusion make us a better, more innovative, and successful company, and we seek to recruit and retain a diverse talent pool. Even if you do not meet every qualification, we encourage you to apply.
This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.
Read LessThe Transportation Services Representative is responsible for providing coin & cash handling and transportation responsibilities which involves using a specialty designed hand truck to pull/push coin bins weighing up to 600lbs from the kiosk to a company issued truck and deliver them to a designated location. With input from your manager, you will plan and schedule your days, making adjustments as new priorities and tasks arise. You’ll work in an environment where route, daily tasks and weather conditions can (and will) change on a regular basis.
Key Responsibilities
Perform coin & cash handling and transportation services.Provide routine preventative maintenance and minor repairs.Comply with FMCSA regulations and related company policies.Complete paperwork as required.Report quality problems and other technical problems through proper escalation channels.Display maturity and judgment in time management and expense control.As a representative of Coinstar, promote and maintain good customer relations through high standards of personal appearance, ethical behavior, maturity and good judgment.Properly maintain assigned laptop, cell phone, equipment, company vehicle, Coinstar spare parts inventory, tools, and manuals.Education & Experience
High School Degree or GED.1+ years providing transportation of goods or services.1+ years of customer service/customer relations.Experience with electro-mechanical equipment a plus.Previous experience in handling a position of responsibility with little or no supervision.Knowledge, Skills & Abilities
Must have excellent personal and interpersonal skills to interact with a variety of customers.Accountable for providing support to customers that meet Coinstar's standards of superior quality service and professionalism at all times.Working knowledge of Microsoft Word and Excel.Other Requirements
Must have a valid driver's license and maintain an acceptable driving record; background checks, MVR and drug tests will be requiredA Commercial Motor Vehicle Certification (CMV) is required upon hireAs required employees must work a flexible schedule including early start times, holidays, weekends, etc.Physical Requirements
Transportation Representative work involves operating a commercial motor vehicle to service kiosks within a specific region or route. Regularly and safely perform all functions of operating a commercial motor vehicle, including prolonged sitting and frequently climbing in and out of the truck, and ascending and descending the step into the truck. Frequently positioning oneself (e.g., stand, walk, stoop, bend, twist, kneel, crouch, push, pull) to handle, move or lift objects weighing up to 85 lbs. and frequently moving coin bins weighing up to 600 lbs. using a specially designed hand truck. Communicate and exchange information with co-workers and other individuals in person or electronically. Regularly operate a laptop and mobile phone. Must be able to pass the DOT medical exam.
Pay & Benefits
The typical starting pay range for this position is between $18.80 - $23.50 per hour. Coinstar utilizes geographically based pay ranges, within the United States, which allows us to pay competitively and consistently based on location. Within the range for the applicable geographic area, individual pay is determined by several factors, including job-related skills, experience, and relevant education or training. Your recruiter can share the salary range specific to your location. Short-Term incentives are a part of the total compensation package and are based on Company and Individual performance. Short-term bonus incentives are a part of the total compensation package and are based on Company and Individual performance.
We believe that continued good health, financial security, and work-life balance are important. Coinstar is proud to offer a complete, progressive benefits package including:
Health & Wellness Coverage: Three outstanding medical plans to choose from, along with dental and vision insurance, Short-Term and Long-Term Disability Insurance, and Life Insurance. Retirement Savings: Traditional and Roth 401(k) plans with a company match that immediately vests.Paid Time-Off (PTO): PTO accruals begin at 18 days per year, plus 7 company holidays and 5 floating holidays. Additionally, we offer paid parental and adoption leave.Other Perks and Benefits: A generous Corporate Matched Giving plan and an Employee Assistance Program.EEO
We are Coinstar because of our people. We value and embrace their unique and diverse talents, perspectives and experiences and strive to build an environment where everyone can bring their best self to work. We are an Equal Opportunity Employer. Coinstar will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact our Human Resources team via AskHR@coinstar.com. We believe that diversity and inclusion make us a better, more innovative, and successful company, and we seek to recruit and retain a diverse talent pool. Even if you do not meet every qualification, we encourage you to apply.
This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.
Read LessThe Director of Fraud Risk Management is responsible for building and overseeing all aspects of Coinstar’s fraud, scam, and risk governance framework and program. This role leads the end-to-end development, validation, and execution of controls across fraud prevention, transaction monitoring, identity and access management, funds oversight, investigations, and analytics.
Key Responsibilities
Strategy & Leadership
Develop and evolve a robust fraud and risk governance framework aligned with regulatory expectations, industry best practices and business objectives.Lead strategic planning and continuous improvement of fraud mitigation controls and response protocols.Build cross-functional governance across multiple internal teams.Influence product and business roadmaps by embedding fraud risk considerations from design to deployment.Serve as escalation point for all business-critical issues.Assessment & Controls
Proactively conduct end-to-end fraud, scam and risk assessments across products and the customer journey.Identify control gaps and implement targeted risk mitigation strategies.Ensure KYC compliance across products.Manage funds-out controls, chargebacks, and account restrictions to reduce fraud impact.Analytics & Transaction Monitoring
Set fraud risk reduction goals, KPIs, and performance tracking metrics.Design and implement transaction monitoring systems in consultation with stakeholders.Create executive dashboards, operational metrics, and regulatory reports on fraud, scam and risk activity, and loss prevention.Drive end-to-end processes for alert review, case management, and SAR referrals.Investigations & Subpoena Management
Oversee case investigations involving complex fraud, scams and collusion events.Oversee subpoena response, including the coordination internal investigative documentation and interactions with law enforcement.Develop policies and response protocols for high-profile or escalated fraud incidents.Education & Experience
Bachelor's Degree required.10+ years in fraud risk management, scam prevention, or financial crime, required in a FinTech or digital banking environment.Certifications such as CFE, CAMS, or CRCM a plus.Demonstrated experience with complex fraud systems, identity verification providers, and investigative tools in a FinTech or digital banking environment.Knowledge, Skills & Abilities
Mastery-level understanding of fraud prevention strategies, scam methodologies, KYC/AML controls, and transaction monitoring.Proven ability to manage third-party risk vendors, negotiate contracts, and lead cross-functional initiatives.Strong relationship, interpersonal and leadership skills.Strong analytical, problem-solving, and decision-making skills.Ability to effectively communicate changes, overcome resistance, build commitment, and prepare and support those affected by change.Location & Travel Expectations
This position is based at our Bellevue, WA headquarters, but remote/work from home arrangements are welcome.This position requires little to no business travel.Pay and Benefits
The typical starting salary range for this position is between $159,211 - $205,000 per year. Coinstar utilizes geographically based pay ranges, within the United States, which allows us to pay competitively and consistently based on location. Within the range for the applicable geographic area, individual pay is determined by several factors, including job-related skills, experience, and relevant education or training. Your recruiter can share the salary range specific to your location. Employees in this position have the potential to increase their base salary up to $238,816 per year, which is the max end of the range, based on ongoing demonstrated and continuous performance in the role. Short-Term and Long-Term bonus incentives are a part of the total compensation package and are based on Company and Individual performance.
We believe that continued good health, financial security, and work-life balance are important. Coinstar is proud to offer a complete, progressive benefits package including:
Health & Wellness Coverage – Three outstanding medical plans to choose from, along with dental and vision insurance, Short- and Long-Term Disability Insurance, and Life Insurance. Retirement Savings – Traditional and Roth 401(k) plans with a company-match that immediately vests.Paid Time-Off – PTO accruals begin at 18 days per year, plus 10 company holidays and 2 floating holidays annually. Additionally, we offer paid parental and adoption leave.Other Perks and Benefits – A generous Corporate Matched Giving plan and an Employee Assistance Program.Work Environment – We offer a casual and flexible work environment with work from home options.EEO Statement
We are Coinstar because of our people. We value and embrace their unique and diverse talents, perspectives and experiences and strive to build an environment where everyone can bring their best self to work. We are an Equal Opportunity Employer. Coinstar will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact our Human Resources team via AskHR@coinstar.com. We believe that diversity and inclusion make us a better, more innovative, and successful company, and we seek to recruit and retain a diverse talent pool. Even if you do not meet every qualification, we encourage you to apply.
Physical Requirements
Sedentary work involves remaining in a stationary position most of the time in front of a computer, using a keyboard, mouse and telephone. Regularly operate a computer and other office equipment. Occasionally move about the work site to access file cabinets, office equipment, etc. Exert up to 10 lbs. of force occasionally, and/or a negligible amount of force frequently or regularly move objects. Communicate and exchange information with co-workers and other individuals in person and electronically.
This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.
Read LessThe Transportation Services Representative is responsible for providing coin & cash handling and transportation responsibilities which involves using a specialty designed hand truck to pull/push coin bins weighing up to 600lbs from the kiosk to a company issued truck and deliver them to a designated location. With input from your manager, you will plan and schedule your days, making adjustments as new priorities and tasks arise. You’ll work in an environment where route, daily tasks and weather conditions can (and will) change on a regular basis.
Key Responsibilities
Perform coin & cash handling and transportation services.Provide routine preventative maintenance and minor repairs.Comply with FMCSA regulations and related company policies.Complete paperwork as required.Report quality problems and other technical problems through proper escalation channels.Display maturity and judgment in time management and expense control.As a representative of Coinstar, promote and maintain good customer relations through high standards of personal appearance, ethical behavior, maturity and good judgment.Properly maintain assigned laptop, cell phone, equipment, company vehicle, Coinstar spare parts inventory, tools, and manuals.Education & Experience
High School Degree or GED.1+ years providing transportation of goods or services.1+ years of customer service/customer relations.Experience with electro-mechanical equipment a plus.Previous experience in handling a position of responsibility with little or no supervision.Knowledge, Skills & Abilities
Must have excellent personal and interpersonal skills to interact with a variety of customers.Accountable for providing support to customers that meet Coinstar's standards of superior quality service and professionalism at all times.Working knowledge of Microsoft Word and Excel.Other Requirements
Must have a valid driver's license and maintain an acceptable driving record; background checks, MVR and drug tests will be requiredA Commercial Motor Vehicle Certification (CMV) is required upon hireAs required employees must work a flexible schedule including early start times, holidays, weekends, etc.Physical Requirements
Transportation Representative work involves operating a commercial motor vehicle to service kiosks within a specific region or route. Regularly and safely perform all functions of operating a commercial motor vehicle, including prolonged sitting and frequently climbing in and out of the truck, and ascending and descending the step into the truck. Frequently positioning oneself (e.g., stand, walk, stoop, bend, twist, kneel, crouch, push, pull) to handle, move or lift objects weighing up to 85 lbs. and frequently moving coin bins weighing up to 600 lbs. using a specially designed hand truck. Communicate and exchange information with co-workers and other individuals in person or electronically. Regularly operate a laptop and mobile phone. As a Class A or B commercial licensed driver, must be able to pass the DOT medical exam.
Pay and Benefits
The typical starting pay range for this position is between $18.80-$22.00 per hour. Coinstar utilizes geographically based pay ranges, within the United States, which allows us to pay competitively and consistently based on location. Within the range for the applicable geographic area, individual pay is determined by several factors, including job-related skills, experience, and relevant education or training. Your recruiter can share the salary range specific to your location. Short-Term incentives are a part of the total compensation package and are based on Company and Individual performance. Short-term bonus incentives are a part of the total compensation package and are based on Company and Individual performance.
We believe that continued good health, financial security, and work-life balance are important. Coinstar is proud to offer a complete, progressive benefits package including:
Health & Wellness Coverage: Three outstanding medical plans to choose from, along with dental and vision insurance, Short-Term and Long-Term Disability Insurance, and Life Insurance. Retirement Savings: Traditional and Roth 401(k) plans with a company match that immediately vests.Paid Time-Off (PTO): PTO accruals begin at 18 days per year, plus 7 company holidays and 5 floating holidays. Additionally, we offer paid parental and adoption leave.Other Perks and Benefits: A generous Corporate Matched Giving plan and an Employee Assistance Program.EEO
We are Coinstar because of our people. We value and embrace their unique and diverse talents, perspectives and experiences and strive to build an environment where everyone can bring their best self to work. We are an Equal Opportunity Employer. Coinstar will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact our Human Resources team via AskHR@coinstar.com. We believe that diversity and inclusion make us a better, more innovative, and successful company, and we seek to recruit and retain a diverse talent pool. Even if you do not meet every qualification, we encourage you to apply.
This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.
Read Less