About the role
The Service Writer assists customers, the Service Manager & Service Team, in the day-to-day operation of the Service Department. The Senior Service Writer helps organize, lead, and control the flow of service work through the service department in a professional, timely manner while ensuring quality repairs at a fair cost to the customer.
$30.00 - $35.00/Hour based on Experience
Essential Duties
Operations - related
Meet with the Service Manager and other service department stakeholders each morning to establish repair strategies based on the night notes, dispatch sheets, and job priorities. Assign jobs, as needed, to technicians based on skills and abilities.Maintain updates to all repairs via the technology platform for customer estimates and internal / external communications.Review repairs in process as to time / estimate commitments.Review technician write-ups for accuracy and completeness.Confirm that all cores are returned to parts and that warranty parts are properly tagged and stored.Coordinate with the rear parts counter on repairs waiting for parts.Open warranty claims with Eaton's Real Time, Cummins' Rapid Serve, etc.All notes concerning customer conversations must be noted in the technology platform for customer estimates and internal / external communications.Assist the service team with preparing accurate repair estimates using the technology platform for customer estimates and internal / external communicationsWalk around customer's vehicle and make note of any damages.Schedule work for each day keeping in mind the current workload, the availability of technicians, and their capabilities.All competed repair orders must be processed within 48 hours.Assist the Service Manager in determining training requirements by recommending needed training based on repairs coming into shop that cannot be performed due to lack of technician skills. Assist the Service Manager in maintaining a dealership prescribed standard (manual) for proper hours for repairs aka MitchellAssist the Service Manager in establishing departmental goals and forecasts for each day and aid in accomplishment of these goals. Understand and follow federal, state, and local regulations regarding disposal of hazardous waste, OSHA, MSDA, right-to-know, etc,Customer - related
Greet all customers in a friendly and timely manner.Maintain contact with service customers via the technology platform for customer estimates and internal / external communications DAILY. Check repair status and update customers as to changes in promised completion time, change in estimate to complete repairs, or needed additional repairs & update via the technology platform for customer estimates and internal / external communications DAILY. Open and close repair orders as needed.Recommend adjustments to invoices to the Service Manager.Work with the credit department to maintain proper credit status (MSR) on each repair order.Check warranty or recall status on each vehicle and put printout with repair order.Obtain all customer information and vehicle information prior to creating the repair order. Note all the customer's complaints. Obtain customer's authorization, email and signature prior to beginning repair.Obtain purchase orders from each customer as needed (both internal, external, and warranty).Qualifications
High school diploma or general education degree (GED).Two years in a truck service department is preferred. Excellent communication skills - written and verbal. Clean DMV record and current driver's license.Skills and Competencies:
Microsoft Office (Word / Excel) & Microsoft OutlookWorking Conditions
While performing the duties of this job, the employee is frequently exposed to moving mechanical parts andoutside weather conditions. The employee is occasionally exposed to wet and/or humid conditions; high, precarious places, and fumes or airborne particles. The noise level in the work environment is usually moderate.Cognitive and Physical Demands
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage and to draw and interpret bar graphs.Ability to apply common sense understanding to carry out instructions furnished in written oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.Frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. Frequently lift and/or move parts to be delivered that weigh on average 10 lbs. or less. At times employees may handle parts up to 50 pounds and occasionally team lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.EEO Statement
Coast Counties Peterbilt is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Coast Counties Peterbilt are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, veteran or disability status, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Coast Counties Peterbilt will not tolerate discrimination or harassment based on any of these characteristics. Coast Counties Peterbilt encourages applicants of all ages.
PIbce17-5281
Read LessAbout the role
The Service Technician diagnoses and completes repairs on customer vehicles in a professional, timely manner while ensuring quality repairs at a fair cost to the customer.
Salary Range is $35.00/Hour - $60.00/Hour depending on experience.
Essential Duties
Daily planning with the rest of the service team to establish repair strategies based on job priorities.Determine work required from the repair order.Diagnose vehicle in operation to determine issue, to verify customer's complaint, and to plan repair strategy.Complete repairs efficiently within the time allowed.Perform QUALITY repairs minimizing shop comebacks and unnecessary shop expense.Submit a complete and accurate write-up for each repair performed.Road test vehicles to verify satisfactory repair (if you possess a CDL)Manual and computerized time posting on a ongoing basis.Confirm that all cores are returned to parts and that warranty parts are properly tagged and stored.Coordinate with the rear parts counter, as needed on parts needed for the repair.Maintain a clean shop environment. Throw out trash from your repair. Return tools to the cage. Roll up and store drop lights and extension cords.Maintain the readiness and proper working condition of the shop tools. Make adjustments and minor repairs as needed. Notify Service Manager if a needed tool is not quickly repairable.Assist the Service Team with preparing accurate repair estimates when required.Update Service Manager on current repairs in process on a regular basis.Participate in ongoing training in an effort to increase skills.Maintain current certifications.Work in a safe manner. Do not put yourself, a customer, a fellow employee, or a vehicle in harm's way.Provide and maintain a full set of hand tools and air tools.Leave the customer's vehicle in the same or cleaner condition than when you started repair. Use seat covers and floor mats.Be punctual at the start of your shift and when returning from lunch and breaks.Do not exceed one hour on diagnosis without approval from the Service Manager.Bring any additional repairs, immediately to the attention of the Service TeamAlways wear your safety glasses when on the shop floor.Understand and follow federal, state, and local regulations regarding disposal of hazardous waste, OSHA, MSDA, right-to-know, etc,Conduct oneself in a professional manner reflecting the importance that the customer has in our business. Without the customer, we are out of business.Think company "first" & customer "first" & safety "first" in all day to day activitiesQualifications
Paccar and / or Cummins certificationDiagnostic / Repair experience with electrical / after-treatments systemsBrakes, Oil Changes, Clutch Jobs & other general truck repairs5 years working on heavy duty diesel trucks / equipmentClean DMV record and current driver's license.Working Conditions
While performing the duties of this job, the employee is frequently exposed to moving mechanical parts and outside weather conditions. The employee is occasionally exposed to wet and/or humid conditions; high, precarious places, and fumes or airborne particles.The noise level in the work environment is usually moderate.Cognitive and Physical Demands
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage and to draw and interpret bar graphs.Ability to apply common sense understanding to carry out instructions furnished in written oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.Frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear.Frequently lift and/or move items that weigh on average 10 lbs. or less. At times employees may handle parts up to 50 pounds and occasionally team lift and/or move up to 100 pounds.Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.EEO Statement
Coast Counties Peterbilt is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.?All employment decisions at Coast Counties Peterbilt are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, veteran or disability status, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Coast Counties Peterbilt will not tolerate discrimination or harassment based on any of these characteristics. Coast Counties Peterbilt encourages applicants of all ages.
ADA Statement
Coast Counties is committed to complying with the Americans with Disabilities Act (ADA) and providing equal employment opportunities to qualified individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. If you require an accommodation during the application or interview process, please contact Human Resources.
PI6e958541ad05-4272
Read LessAbout the role
The Service Technician diagnoses and completes repairs on customer vehicles in a professional, timely manner while ensuring quality repairs at a fair cost to the customer.
Salary Range is $35.00/Hour - $60.00/Hour depending on experience.
Essential Duties
Daily planning with the rest of the service team to establish repair strategies based on job priorities.Determine work required from the repair order.Diagnose vehicle in operation to determine issue, to verify customer's complaint, and to plan repair strategy.Complete repairs efficiently within the time allowed.Perform QUALITY repairs minimizing shop comebacks and unnecessary shop expense.Submit a complete and accurate write-up for each repair performed.Road test vehicles to verify satisfactory repair (if you possess a CDL)Manual and computerized time posting on a ongoing basis.Confirm that all cores are returned to parts and that warranty parts are properly tagged and stored.Coordinate with the rear parts counter, as needed on parts needed for the repair.Maintain a clean shop environment. Throw out trash from your repair. Return tools to the cage. Roll up and store drop lights and extension cords.Maintain the readiness and proper working condition of the shop tools. Make adjustments and minor repairs as needed. Notify Service Manager if a needed tool is not quickly repairable.Assist the Service Team with preparing accurate repair estimates when required.Update Service Manager on current repairs in process on a regular basis.Participate in ongoing training in an effort to increase skills.Maintain current certifications.Work in a safe manner. Do not put yourself, a customer, a fellow employee, or a vehicle in harm's way.Provide and maintain a full set of hand tools and air tools.Leave the customer's vehicle in the same or cleaner condition than when you started repair. Use seat covers and floor mats.Be punctual at the start of your shift and when returning from lunch and breaks.Do not exceed one hour on diagnosis without approval from the Service Manager.Bring any additional repairs, immediately to the attention of the Service TeamAlways wear your safety glasses when on the shop floor.Understand and follow federal, state, and local regulations regarding disposal of hazardous waste, OSHA, MSDA, right-to-know, etc,Conduct oneself in a professional manner reflecting the importance that the customer has in our business. Without the customer, we are out of business.Think company "first" & customer "first" & safety "first" in all day to day activitiesQualifications
Paccar and / or Cummins certificationDiagnostic / Repair experience with electrical / after-treatments systemsBrakes, Oil Changes, Clutch Jobs & other general truck repairs5 years working on heavy duty diesel trucks / equipmentClean DMV record and current driver's license.Working Conditions
While performing the duties of this job, the employee is frequently exposed to moving mechanical parts and outside weather conditions. The employee is occasionally exposed to wet and/or humid conditions; high, precarious places, and fumes or airborne particles.The noise level in the work environment is usually moderate.Cognitive and Physical Demands
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage and to draw and interpret bar graphs.Ability to apply common sense understanding to carry out instructions furnished in written oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.Frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear.Frequently lift and/or move items that weigh on average 10 lbs. or less. At times employees may handle parts up to 50 pounds and occasionally team lift and/or move up to 100 pounds.Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.EEO Statement
Coast Counties Peterbilt is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.?All employment decisions at Coast Counties Peterbilt are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, veteran or disability status, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Coast Counties Peterbilt will not tolerate discrimination or harassment based on any of these characteristics. Coast Counties Peterbilt encourages applicants of all ages.
ADA Statement
Coast Counties is committed to complying with the Americans with Disabilities Act (ADA) and providing equal employment opportunities to qualified individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. If you require an accommodation during the application or interview process, please contact Human Resources.
PIb4be099e5-
Read Less
About the role
The Service Technician diagnoses and completes repairs on customer vehicles in a professional, timely manner while ensuring quality repairs at a fair cost to the customer.
Pay Range: $17.00/Hour - $22.00/Hour
Tech 1 Position
Essential Duties
Daily planning with the rest of the service team to establish repair strategies based on job priorities. Determine work required from the repair order. Diagnose vehicle in operation to determine issue, to verify customer's complaint, and to plan repair strategy. Complete repairs efficiently within the time allowed. Perform QUALITY repairs minimizing shop comebacks and unnecessary shop expense. Submit a complete and accurate write-up for each repair performed. Road test vehicles to verify satisfactory repair (if you possess a CDL) Manual and computerized time posting on a ongoing basis. Confirm that all cores are returned to parts and that warranty parts are properly tagged and stored. Coordinate with the rear parts counter, as needed on parts needed for the repair. Maintain a clean shop environment. Throw out trash from your repair. Return tools to the cage. Roll up and store drop lights and extension cords. Maintain the readiness and proper working condition of the shop tools. Make adjustments and minor repairs as needed. Notify Service Manager if a needed tool is not quickly repairable. Assist the Service Team with preparing accurate repair estimates when required. Update Service Manager on current repairs in process on a regular basis. Participate in ongoing training in an effort to increase skills. Maintain current certifications. Work in a safe manner. Do not put yourself, a customer, a fellow employee, or a vehicle in harm's way. Provide and maintain a full set of hand tools and air tools. Leave the customer's vehicle in the same or cleaner condition than when you started repair. Use seat covers and floor mats. Be punctual at the start of your shift and when returning from lunch and breaks. Do not exceed one hour on diagnosis without approval from the Service Manager. Bring any additional repairs, immediately to the attention of the Service Team Always wear your safety glasses when on the shop floor. Understand and follow federal, state, and local regulations regarding disposal of hazardous waste, OSHA, MSDA, right-to-know, etc, Conduct oneself in a professional manner reflecting the importance that the customer has in our business. Without the customer, we are out of business. Think company "first" & customer "first" & safety "first" in all day to day activitiesQualifications
Paccar and / or Cummins certification Diagnostic / Repair experience with electrical / after-treatments systems Brakes, Oil Changes, Clutch Jobs & other general truck repairs 5 years working on heavy duty diesel trucks / equipment Clean DMV record and current driver's license.Working Conditions
While performing the duties of this job, the employee is frequently exposed to moving mechanical parts and outside weather conditions. The employee is occasionally exposed to wet and/or humid conditions; high, precarious places, and fumes or airborne particles. The noise level in the work environment is usually moderate.Cognitive and Physical Demands
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage and to draw and interpret bar graphs. Ability to apply common sense understanding to carry out instructions furnished in written oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. Frequently lift and/or move items that weigh on average 10 lbs. or less. At times employees may handle parts up to 50 pounds and occasionally team lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.EEO Statement
Coast Counties Peterbilt is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.?All employment decisions at Coast Counties Peterbilt are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, veteran or disability status, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Coast Counties Peterbilt will not tolerate discrimination or harassment based on any of these characteristics. Coast Counties Peterbilt encourages applicants of all ages.
ADA Statement
Coast Counties is committed to complying with the Americans with Disabilities Act (ADA) and providing equal employment opportunities to qualified individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. If you require an accommodation during the application or interview process, please contact Human Resources.
I have read/reviewed the job description for the ?Service Technician? position. I can fulfill these job duties, requirements, and meet these qualifications with or without reasonable accommodations. I will immediately notify management if I am unable to perform any aspect of my job description or if my ability to do so changes.
Requirements:PI9d08ebb4e5-
Read LessAbout the role
The Service Writer assists customers, the Service Manager & Service Team, in the day-to-day operation of the Service Department. The Senior Service Writer helps organize, lead, and control the flow of service work through the service department in a professional, timely manner while ensuring quality repairs at a fair cost to the customer.
$30.00 - $35.00/Hour based on Experience
Essential Duties
Operations - related
Meet with the Service Manager and other service department stakeholders each morning to establish repair strategies based on the night notes, dispatch sheets, and job priorities. Assign jobs, as needed, to technicians based on skills and abilities.Maintain updates to all repairs via the technology platform for customer estimates and internal / external communications.Review repairs in process as to time / estimate commitments.Review technician write-ups for accuracy and completeness.Confirm that all cores are returned to parts and that warranty parts are properly tagged and stored.Coordinate with the rear parts counter on repairs waiting for parts.Open warranty claims with Eaton's Real Time, Cummins' Rapid Serve, etc.All notes concerning customer conversations must be noted in the technology platform for customer estimates and internal / external communications.Assist the service team with preparing accurate repair estimates using the technology platform for customer estimates and internal / external communicationsWalk around customer's vehicle and make note of any damages.Schedule work for each day keeping in mind the current workload, the availability of technicians, and their capabilities.All competed repair orders must be processed within 48 hours.Assist the Service Manager in determining training requirements by recommending needed training based on repairs coming into shop that cannot be performed due to lack of technician skills. Assist the Service Manager in maintaining a dealership prescribed standard (manual) for proper hours for repairs aka MitchellAssist the Service Manager in establishing departmental goals and forecasts for each day and aid in accomplishment of these goals. Understand and follow federal, state, and local regulations regarding disposal of hazardous waste, OSHA, MSDA, right-to-know, etc,Customer - related
Greet all customers in a friendly and timely manner.Maintain contact with service customers via the technology platform for customer estimates and internal / external communications DAILY. Check repair status and update customers as to changes in promised completion time, change in estimate to complete repairs, or needed additional repairs & update via the technology platform for customer estimates and internal / external communications DAILY. Open and close repair orders as needed.Recommend adjustments to invoices to the Service Manager.Work with the credit department to maintain proper credit status (MSR) on each repair order.Check warranty or recall status on each vehicle and put printout with repair order.Obtain all customer information and vehicle information prior to creating the repair order. Note all the customer's complaints. Obtain customer's authorization, email and signature prior to beginning repair.Obtain purchase orders from each customer as needed (both internal, external, and warranty).Qualifications
High school diploma or general education degree (GED).Two years in a truck service department is preferred. Excellent communication skills - written and verbal. Clean DMV record and current driver's license.Skills and Competencies:
Microsoft Office (Word / Excel) & Microsoft OutlookWorking Conditions
While performing the duties of this job, the employee is frequently exposed to moving mechanical parts andoutside weather conditions. The employee is occasionally exposed to wet and/or humid conditions; high, precarious places, and fumes or airborne particles. The noise level in the work environment is usually moderate.Cognitive and Physical Demands
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage and to draw and interpret bar graphs.Ability to apply common sense understanding to carry out instructions furnished in written oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.Frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. Frequently lift and/or move parts to be delivered that weigh on average 10 lbs. or less. At times employees may handle parts up to 50 pounds and occasionally team lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.EEO Statement
Coast Counties Peterbilt is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Coast Counties Peterbilt are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, veteran or disability status, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Coast Counties Peterbilt will not tolerate discrimination or harassment based on any of these characteristics. Coast Counties Peterbilt encourages applicants of all ages.
PIdacf-5281
Read Less