Job DescriptionJob DescriptionBenefits:
401(k)Bonus based on performanceDental insuranceHealth insuranceOpportunity for advancementPaid time offTraining & development
CNR Technologies is seeking an enthusiastic Entry-Level IT Support Engineer (Tier 1) to join our growing team. This role is perfect for someone starting their IT career who wants hands-on experience, ongoing training, and exposure to real-world systems and environments.
As a Tier 1 Engineer, youll provide first-line technical support, assist clients with common IT issues, and work closely with senior engineers to learn, grow, and advance your skills. This is a highly supportive, team-oriented environment with continual opportunities for development.
Key Responsibilities
Troubleshoot and resolve common client issues including:
Email, Outlook, and Microsoft Office problems
Printer and imaging issues
User accounts, password resets, and workstation setup
Basic server and network-related tasks (with guidance)
Provide support through:
Remote assistance
Phone support
Onsite client visits as needed
Travel to client locations primarily in Woodstock and surrounding areas (occasional travel outside the region)
Document work thoroughly in tickets and follow established processes
Escalate advanced issues to Tier 2/Tier 3 engineers when needed
Skills & Requirements
CompTIA A+ (preferred but not required if actively pursuing)
Basic experience supporting Windows systems (Outlook, printers, Office apps, etc.)
Strong communication skills when explaining technical issues to clients
Willingness to learn, take direction, and grow into a more advanced role
Customer service experience or any client-facing role strongly preferred
Reliable transportation for onsite visits
Ability to work additional hours when needed
Strong attention to detail and a positive, solutions-focused attitude
Familiarity with Microsoft Office and ticketing/CRM systems is a plus
Why Join CNR Technologies?
We pride ourselves on being a company where people love to build their careers. At CNR, youre not just another help desk techyoure part of a team that invests in your growth and celebrates your success.
We offer:
Competitive salary based on experienceRemote flexibility with onsite visits only as neededPerformance-based raises and bonusesGenerous and flexible paid time offCompany medical reimbursement benefitCompany-funded IT training and certification programsExposure to the latest technologies and real-world environmentsA supportive team that wants to see you advance
Compensation
Salary will be competitive and commensurate with experience.
Please include your preferred salary range when applying.
Equal Opportunity Employer
CNR Technologies is an Equal Opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
Flexible work from home options available.
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