Helpdesk Support Technician
You will be the first line of defense for client technical issues, primarily on individual computers and devices. We will provide processes, tools and training to equip you to successfully resolve issues and meet our clients’ needs.
We are looking for technically competent problem solvers who demand excellence of themselves and are great at following processes and procedures to drive efficiency. We expect most calls to result in a first-call resolution to our clients, as this drives customer satisfaction and profitability.
Requirements:
At least two years of experience working as a help desk or service desk consultantProficiency in troubleshooting complex systemsExcellent communication skills, both written and verbal1 or more years of experience with desktop systems up to Windows 111 or more years of experience with server systems up to Server 20221 or more years of experience with Microsoft OfficeExperience with MacOS is a plusExtensive application support experienceWorking knowledge of a range of diagnostic utilitiesExceptional interpersonal skills, with a focus on rapport-building, listening and questioning skillsStrong documentation skillsAbility to conduct research into a wide range of computing issues is requiredAbility to present ideas in a user-friendly, business-friendly mannerProven analytical and problem-solving skillsExperience working in a team-oriented, collaborative environmentAssociates degree or higher in Information Technology or related work experienceCompany DescriptionWe are a Managed IT Services Provider offering a comprehensive suite of IT services to organizations, including server administration, network management, cloud computing, and more. We are dedicated to assisting companies with their IT needs and working with them to move their Technology and Security to the next level. At CMIT Solutions St Louis, we provide a local presence plus the resources of a large system with more than 250 locations in North America and partnerships with leading technology providers. We offer a fast-paced, high-growth environment with excellent recognition, advancement, and potential earnings. We are looking for individuals that want to be part of a winning team that prides themselves on delivering outstanding customer service and developing raving fans. We have a culture where initiative-takers thrive and creativity, proactivity, and accountability reign supremeCompany DescriptionWe are a Managed IT Services Provider offering a comprehensive suite of IT services to organizations, including server administration, network management, cloud computing, and more. We are dedicated to assisting companies with their IT needs and working with them to move their Technology and Security to the next level. At CMIT Solutions St Louis, we provide a local presence plus the resources of a large system with more than 250 locations in North America and partnerships with leading technology providers. We offer a fast-paced, high-growth environment with excellent recognition, advancement, and potential earnings. We are looking for individuals that want to be part of a winning team that prides themselves on delivering outstanding customer service and developing raving fans. We have a culture where initiative-takers thrive and creativity, proactivity, and accountability reign supreme Read LessCMIT is looking for a dynamic, motivated, and client-focused Account Coordinator to join our team! As an Account Coordinator, you will report to the Lead Account Manager and work with our Account Management Team to ensure our services meet the client's needs and look for additional ways that we can assist them. You do not need to be a technology guru, but a curiosity about technology will go a long way! Is this position right for you? Ponder these questions:
•Do you like working with people and delivering a positive experience to customers?
• Do you like to solve problems and help businesses increase productivity?
• Do you like to work in a team where each person can leverage their strengths to achieve greater goals?
• Do you want to be part of a company that is growing rapidly and believes in promotion from within?
• Do you want to have fun?
If you answered yes to any of these questions, please keep reading our job requirements below and let us know if you are interested in joining our team! Our work culture is built on personal responsibility and shared power. Our purpose (why) is to “Provide our partnerships peace of mind through trust and shared success”.
CMIT Solutions provides outsourced IT support and maintenance (managed services) to a wide array of businesses in the St. Louis Metro area.
Responsibilities include but not limited to:
• Preparing for Business Reviews with Account Managers
• Evaluating client technology and services
• Creating reports
• Cleaning up data
• Quoting and Sourcing: Research products and pricing through our approved sites and create quotes for client review.
• Assisting Account Managers with client projects
• Ensuring excellent customer service and teamwork practices
• Researching client satisfaction issues
• Maintaining client monthly reporting
• Assisting with client onboardings
• Miscellaneous office administrative tasks
Skills and Qualifications:
• Excellent Customer Service/Relationship Management
• Enjoys meeting with clients in-person and on virtual platforms
• Analyzing and Reporting Skills
• Administrative Writing Skills
• Excels in using Microsoft Office Products
• Ability to multi-task, adapt, and prioritize
• Proficient at time management
• Professional demeanor
• Problem Solver
• Professional Written and Verbal Communication
• High attention to detail and accuracy
• Flexibility
• Teamwork
• Energetic
• Empathetic
• Self-motivated
• Able to support CMIT Company Culture and be a willing participant
• Willing to learn and grow within an ever-changing industry
Future Growth Opportunity:
• Becoming primary Account Manager for client accounts and gain additional clients and responsibilities through tenure.
Company DescriptionWe are a Managed IT Services Provider offering a comprehensive suite of IT services to organizations, including server administration, network management, cloud computing, and more. We are dedicated to assisting companies with their IT needs and working with them to move their Technology and Security to the next level. At CMIT Solutions St Louis, we provide a local presence plus the resources of a large system with more than 250 locations in North America and partnerships with leading technology providers. We offer a fast-paced, high-growth environment with excellent recognition, advancement, and potential earnings. We are looking for individuals that want to be part of a winning team that prides themselves on delivering outstanding customer service and developing raving fans. We have a culture where initiative-takers thrive and creativity, proactivity, and accountability reign supremeCompany DescriptionWe are a Managed IT Services Provider offering a comprehensive suite of IT services to organizations, including server administration, network management, cloud computing, and more. We are dedicated to assisting companies with their IT needs and working with them to move their Technology and Security to the next level. At CMIT Solutions St Louis, we provide a local presence plus the resources of a large system with more than 250 locations in North America and partnerships with leading technology providers. We offer a fast-paced, high-growth environment with excellent recognition, advancement, and potential earnings. We are looking for individuals that want to be part of a winning team that prides themselves on delivering outstanding customer service and developing raving fans. We have a culture where initiative-takers thrive and creativity, proactivity, and accountability reign supreme Read LessWe are currently seeking an Account Manager to join our team. If you're looking for an exciting opportunity to gain experience in an innovative environment, this could be the perfect fit for you.
About the Role
As an Account Manager, you’ll be a key communicator with an established book of clients, driving both solutions and guiding clients to an informed and educational experience. You’ll partner with Sales, Engineering, and Service teams to ensure our clients realize the full business and security value of CMIT and its services. This role is a blend of technical knowledge and customer success strategy, which is ideal for someone who loves shaping solutions, building trust, and driving outcomes.
Responsibilities
Collaborate with team members to design and present tailored solutions, addressing each customer’s technical and business needs.Translate technical knowledge to clients in a way that is easy to understand and collaborate with clients through the adoption of our services processes.Lead onboarding and technical enablement for new customers.Function as a trusted advisor and escalation point, guiding best practices.Identify opportunities to strengthen client’s technical environment.Conduct Business Reviews with technical and executive audiences, highlighting ROI, risk reduction, and next-phase initiatives.Advocate for client needs with our team, shaping roadmap priorities based on client insight and vision.Contribute solution processes, and best-practice guides used across the client environment.Requirements
Strong familiarity with technical platformsExcellent communicator: able to present to both technical teams and executive stakeholders with clarity and confidence.Demonstrated success in building and scaling customer relationships: from onboarding through renewal and expansion.Experience in customer-facing technical roleA self-starter mindset that thrives in fast-paced, high-growth environments, balancing strategic thinking with hands-on execution.Desired Experience
3+ Years in an Account Management or similar rolePrior experience working for a Managed Services Provider a plus!Education: Associates or Bachelors DegreeCompany DescriptionWe are a Managed IT Services Provider offering a comprehensive suite of IT services to organizations, including server administration, network management, cloud computing, and more. We are dedicated to assisting companies with their IT needs and working with them to move their Technology and Security to the next level. At CMIT Solutions St Louis, we provide a local presence plus the resources of a large system with more than 250 locations in North America and partnerships with leading technology providers. We offer a fast-paced, high-growth environment with excellent recognition, advancement, and potential earnings. We are looking for individuals that want to be part of a winning team that prides themselves on delivering outstanding customer service and developing raving fans. We have a culture where initiative-takers thrive and creativity, proactivity, and accountability reign supremeCompany DescriptionWe are a Managed IT Services Provider offering a comprehensive suite of IT services to organizations, including server administration, network management, cloud computing, and more. We are dedicated to assisting companies with their IT needs and working with them to move their Technology and Security to the next level. At CMIT Solutions St Louis, we provide a local presence plus the resources of a large system with more than 250 locations in North America and partnerships with leading technology providers. We offer a fast-paced, high-growth environment with excellent recognition, advancement, and potential earnings. We are looking for individuals that want to be part of a winning team that prides themselves on delivering outstanding customer service and developing raving fans. We have a culture where initiative-takers thrive and creativity, proactivity, and accountability reign supreme Read Less