Schedule Repairs:
• Requested via emails, phone calls, or text from builders or field supervisor hyphen
Manage Bolt:
• Create work orders for requested service (roof finals, builder service, flashing, etc.)
• Assign work orders to flashing techs (U channel, Z flashing, Counter flashing)
• Check Pending Reviews
• Close out completed work orders
• Send notifications to builders once a work order is assigned / completed
Manage Hyphen or other Builder Portals:
• Look up POs for requested service (roof finals, builder service, flashing, etc.) in Builders own portals
• Upload Darling final punch report to Hyphen and pictures
• Hyphen clear Unread notes
• Investigate reschedules update Bolt and clear them from Hyphen
• Print and accept newly received orders
• Check for POs if Builder is paying, if not request missing POs
Assist Repair Techs:
• Provide pin drops of locations they can’t locate
• Assist when Bolt crashes on their mobile (login issues, can’t upload photos, don’t see work orders, etc.)
• Provide feedback on areas that need improvement on Bolt (crew notes, uploading photos, checking off boxes, etc.)
Warranties:
• Manage warranty calendar.
• Set up appointments with homeowners (year inspections, leaks, repairs, etc.)
• Send reminder of appointments to supervisors via email
Make PO’s:
• Create POs for material needed on repairs/warranty work orders
• Create POs for shorts/thefts
EPO’s:
• Request EPOs for repairs to builders
• Send EPO reminders to builders
• Manage google spread sheet with all EPO missing information
Back Charges:
• Assist area leads investigate back charges
• Assist in disputing back charges with builders
Other:
• Assist supervisor when agent is out of the office (make PO’s, add work
orders on Bolt, etc.)
• Work Hours – 7AM to 4PM Monday – Friday (please note that there may be days when you are required to stay later to assist with meeting email cutoff times. Additionally, there may be occasions where a mandatory 4-hour shift on the weekend is required if workload is high and we fall behind)
Lead CNC Coil Processing Operator
Position Summary
CW Metal Products is seeking a highly motivated and detail-oriented Lead CNC Coil Processing Operator to oversee the operation of our GEIT Group CNC Coil Slitting & Cut-to-Length Line. This position is responsible for producing high-quality slit coils and flat sheets from 48" master coils while ensuring safe operation, preventive maintenance, product quality, and continuous improvement.
The Lead Operator will also be responsible for applying protective PVC film during production, maintaining machine performance, developing standard operating procedures, and training future operators to ensure consistent quality and efficiency.
Essential Duties & Responsibilities
Machine Operation
Safely operate the GEIT Group CNC Coil Slitting & Cut-to-Length line.Process 48" master coils weighing up to 10,000 lbs.Produce:4' × 10' flat sheets21" slit coils (up to 2,000 lbs.) in 24 ga Galvalume and pre-painted steelSlit coils ranging from 3" to 36" wide in lighter gauge materialsProgram machine settings for production runs, including slit widths, sheet lengths, quantities, and PVC film application.Verify work orders, material specifications, gauge, finish, color, and coil identification before production.Monitor production to ensure dimensional accuracy, surface quality, and proper coil winding.Quality Control
Perform first-article, in-process, and final inspections.Verify slit widths, sheet dimensions, squareness, and edge quality.Ensure PVC protective film is properly aligned, wrinkle-free, and securely applied to finished products.Inspect for scratches, dents, coating defects, burrs, camber, telescoping, and other quality issues.Maintain accurate production, quality, and inventory records.Equipment Maintenance
Perform daily machine inspections before operation.Complete routine preventive maintenance, lubrication, cleaning, and adjustments.Inspect slitting knives, spacers, rollers, hydraulic systems, and other wear components.Troubleshoot mechanical and operational issues to minimize downtime.Coordinate with maintenance personnel and equipment vendors for major repairs.Maintain spare parts inventory and recommend replacement components as needed.Leadership & Training
Serve as the primary operator and subject matter expert for the GEIT Group processing line.Develop and maintain standard operating procedures (SOPs), setup guides, and maintenance schedules.Train and certify new operators on safe operation, machine setup, quality standards, and preventative maintenance.Promote a culture of safety, quality, and continuous improvement.Assist management with improving productivity, reducing scrap, and optimizing machine performance.Safety
Operate overhead cranes and forklifts safely when handling coils up to 10,000 lbs.Follow OSHA regulations, lockout/tagout procedures, and all company safety policies.Maintain a clean, organized work area using 5S principles.Immediately report unsafe conditions or equipment concerns.Qualifications
High school diploma or GED preferred.3+ years of experience operating coil processing, slitting, cut-to-length, or similar CNC manufacturing equipment preferred.Strong mechanical aptitude and troubleshooting skills.Experience with overhead cranes and forklifts.Ability to read production drawings, work orders, and material specifications.Basic computer skills for machine controls, production reporting, and inventory transactions.Strong communication, leadership, and training skills.Self-motivated with the ability to work independently and lead others.Physical Requirements
Stand and walk for extended periods.Frequently bend, reach, and perform repetitive motions.Lift up to 50 lbs.Safely operate forklifts and overhead cranes.Wear required PPE, including steel-toe boots, safety glasses, hearing protection, gloves, and high-visibility apparel.Success in this role will be measured by:
Safe operation with zero preventable accidents.On-time completion of production schedules.Product quality meeting customer specifications.Scrap and material waste maintained within company targets.Machine uptime and preventive maintenance compliance.Accurate inventory and production reporting.Successful training and qualification of additional machine operators.Continuous improvement initiatives that increase efficiency and reduce downtime.Why Join CW Metal Products?
This role is an opportunity to lead the operation of one of the company's most advanced manufacturing assets. The Lead CNC Coil Processing Operator will play a key role in establishing production standards, training future team members, and supporting CW Metal Products' continued growth in architectural sheet metal manufacturing.
Read LessInside Sales Representative
Position Summary
Corey Construction is seeking a highly organized, motivated, and customer focused Inside Sales Representative to support our growing Residential New Construction division. This role is responsible for managing customer relationships, preparing bids and proposals, coordinating with estimating and operations teams, and helping drive sales growth through exceptional communication and service.
The ideal candidate thrives in a fast-paced environment, enjoys building relationships, has strong attention to detail, and can effectively manage multiple priorities while supporting builders, developers, and internal teams.
Essential Responsibilities
Sales & Customer Support
Build and maintain strong relationships with builders, purchasing departments, construction managers, and project teams.Respond promptly to customer inquiries and provide outstanding customer service.Prepare and deliver pricing proposals, bid packages, and contract documentation.Follow up on outstanding bids and opportunities to maximize awarded work.Coordinate pricing updates with estimating and management teams.Assist in identifying opportunities to expand business with existing customers.
Project Coordination
Work closely with estimating, scheduling, purchasing, and operations to ensure smooth project execution.Assist customers with product selections, roofing specifications, and available options.Verify plans, specifications, and scope prior to project award.Coordinate communication regarding project changes, scheduling updates, and customer requests.Track project status from bid through completion.Administrative Support
Maintain accurate customer information within CRM and company databases.Generate reports on sales activity, bid status, and awarded projects.Organize customer files, contracts, and pricing documentation.Monitor and update bid logs and customer pipelines.Support outside sales representatives and leadership with administrative tasks.Business Development
Identify potential new builder and contractor opportunities.Participate in customer meetings and presentations when needed.Assist with customer onboarding and account setup.Represent Corey Construction professionally in all customer interactions.Qualifications
High school diploma required; Bachelor's degree preferred.2+ years of inside sales, customer service, construction, or building materials experience preferred.Experience within roofing, construction, homebuilding, or related industries is highly desirable.Excellent verbal and written communication skills.Strong organizational and time management abilities.Ability to prioritize multiple projects simultaneously.Detail-oriented with strong problem-solving skills.Professional, positive, and team-oriented attitude.Preferred Skills
Microsoft Office Suite (Excel, Outlook, Word)CRM software experienceEstimating or construction management software experienceBlueprint and construction plan reading (preferred)Knowledge of residential roofing systems and productsUnderstanding of homebuilder purchasing processesCore Competencies
Customer Service ExcellenceRelationship BuildingCommunicationOrganizationAttention to DetailTime ManagementTeamworkProblem SolvingAccountabilityProfessionalismPhysical Requirements
Primarily office environment.Occasional travel to customer offices, job sites, and company meetings.Ability to sit, stand, and work at a computer for extended periods.Ability to occasionally lift up to 25 pounds.Success in This Role
A successful Inside Sales Representative will:
Develop trusted relationships with builder and contractor customers.Deliver accurate bids and proposals in a timely manner.Effectively coordinate between customers, estimating, and operations.Maintain exceptional communication throughout every project.Contribute to sales growth while supporting Corey Construction's commitment to quality and customer service. Read LessCommercial Service Coordinator
Position Summary
The Commercial Service Coordinator serves as the central point of communication for the Commercial Service Division and provides administrative and operational support to the General Manager, Superintendent, field technicians, customers, and vendors. This role is responsible for coordinating service operations, maintaining customer communication, scheduling, purchasing, CRM administration, and ensuring service requests are completed efficiently while supporting the overall profitability and customer satisfaction goals of the division.
The Service Coordinator plays a critical role in managing daily service operations, maintaining accurate records, supporting field personnel, and ensuring customers receive timely communication throughout the service process.
Essential Responsibilities
Service Operations & Dispatch
Coordinate daily service scheduling and dispatch of field technicians.Monitor the dispatch board throughout the day and prioritize emergency and high-priority service requests.Ensure all service tickets are reviewed, assigned, and scheduled appropriately.Maintain accurate estimated arrival times (ETA) and proactively communicate schedule changes with customers.Coordinate leak response activities with the goal of responding within 72 hours whenever operationally possible.Ensure due dates are managed proactively and never lapse without customer communication.Assist in balancing technician workloads to maximize efficiency and productivity.Customer Service & Communication
Serve as the primary point of contact for commercial service customers.Answer incoming service calls and monitor the service email inbox.Provide customers with scheduling updates, service status reports, and project recaps.Coordinate communication between customers, field personnel, sales representatives, and management.Maintain professional relationships with customers while ensuring timely issue resolution.CRM & Service Administration
Enter, update, and maintain all service tickets within the CRM system.Review completed work orders for accuracy, grammar, labor entries, documentation, and photographs.Upload purchase orders and supporting documentation into the CRM.Create new customer accounts, properties, contacts, and job folders.Maintain customer records, service history, and asset information.Support CRM administration and troubleshoot operational issues as needed.Scheduling & Performance Management
Monitor and report weekly service backlog.Track work orders in the following stages:New ServiceAcknowledgedScheduledSupport divisional scheduling goals while maximizing technician utilization.Distribute weekly service schedules to leadership and sales teams.Maintain service calendars including important deadlines, employee milestones, and operational events.Self-Storage Account Management
Coordinate all Public Storage and Self-Storage customer service requests.Communicate directly with Property Managers and District Managers regarding work orders.Manage customer portals and maintain required communication logs.Process, merge, schedule, and close work orders within CenterPoint.Submit inspection reports and proposals through customer portals.Maintain weekly reports for open work orders.Provide customer service history and asset documentation.General Commercial Service Administration
Process non-self-storage service requests and dispatches.Coordinate warranty calls, inspections, maintenance requests, and leak investigations.Support project closeout documentation.Maintain customer portals and account records.Assist with daily operational support for the Commercial Service Division.Purchasing & Inventory
Process purchase orders for service and reroof projects.Coordinate material purchasing and vendor orders.Support inventory management and material tracking.Coordinate technician equipment, supplies, and tool inventory.Manage material shortages and procurement activities.Maintain purchasing documentation in accordance with company procedures.Submittals & Project Documentation
Prepare and submit customer-required documentation.Process submittals and purchase orders for both Self-Storage and commercial service customers.Maintain documentation required by customer portals.Coordinate proposal delivery support for Sales Representatives.Reporting & Administrative Support
Generate weekly operational reports and performance metrics.Support CenterPoint CRM reporting and integration monitoring.Assist management with administrative projects and operational reporting.Maintain organized electronic files and project documentation.Travel & Logistics
Coordinate travel arrangements for employees including:FlightsHotelsRental vehiclesCredit card authorizationsCoordinate equipment and logistical support for large commercial projects.Key Performance Indicators (KPIs)
Performance will be measured by, but is not limited to:
Service Backlog ManagementLeak Response within established timeframesETA ComplianceCustomer SatisfactionSchedule AccuracyCRM Data AccuracyPurchase Order ProcessingService Ticket Closeout TimelinessCustomer Communication ResponsivenessQualifications
Education
High School Diploma or GED required.Associate’s degree or related coursework preferred.Experience
Minimum 3 years of administrative or service coordination experience.Commercial construction, roofing, facility maintenance, or service industry experience preferred.Experience with dispatching and scheduling field personnel preferred.Experience working with CRM or service management software.Knowledge, Skills & Abilities
Excellent organizational and multitasking skills.Strong customer service and communication abilities.Ability to prioritize multiple projects in a fast-paced environment.Strong attention to detail and accuracy.Proficient in Microsoft Office Suite.Experience using CRM, dispatch, or ERP software.Ability to work independently while collaborating across departments.Strong problem-solving and decision-making skills.Professional verbal and written communication.Working Conditions
Office environment with frequent communication with field personnel.Occasional after-hours communication to support emergency service requests. Read Less