Reports to: General Manager
Front Desk:
Job Summary
The Front Desk Associate will be responsible for superior customer service to current CLUB4 Fitness members as well as prospects seeking to join during the first few staffed hours of CLUB4 Fitness facilities during the week.
Responsibilities of Front Desk Associate
FRONT DESK OPENER Schedule: (5 am to 11 am)
1. Greet members, prospective members, and guests, providing exceptional customer service.
2. Handle all front desk related activities including:
3. Answer phones in a friendly manner and assist callers with a variety of questions.
4. Check members into the PEAK/ABC IGNITE purchasing system.
5. Assist with the new membership signing-up process.
6. Take prospective members on tours of the Club facility.
7. Update member account information, as needed.
8. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager, as needed.
9. Assist in maintaining the neatness and cleanliness of the Club.
10. Complete daily Club cleaning assignments.
Company DescriptionCLUB4 Fitness is a membership-oriented health facility offering a wide array of classes and equipment that allow our members to achieve their health and fitness goals. At every CLUB4 Fitness location, you’ll enjoy the best workout classes with outstanding service and an unbeatable atmosphere. With beautifully designed facilities and a diverse selection of machines and equipment, CLUB4 Fitness offers a truly unique experience.Company DescriptionCLUB4 Fitness is a membership-oriented health facility offering a wide array of classes and equipment that allow our members to achieve their health and fitness goals. At every CLUB4 Fitness location, you’ll enjoy the best workout classes with outstanding service and an unbeatable atmosphere. With beautifully designed facilities and a diverse selection of machines and equipment, CLUB4 Fitness offers a truly unique experience. Read LessThis is a full-time salaried, non- exempt field position. This position requires early mornings (5:30/6:30am) and evening hours 5:30pm/6:30pm as days are spent in the clubs in your region. As a Regional Manger you are expected to be in the clubs one weekend per month.
OVERVIEW:
The Regional Group Exercise Manager is a tactical field-based position that directly manages the group exercise program, including cycling and Club360 programming, through assigned Club4 facilities up to a total of ten (10) Club locations. As subject matter expert in Group Exercise programming as well as holding certifications in Les Mills or other group exercise programming sponsored by Club4Fitness, the Regional Group Exercise Manager will present him/herself as an organizational role model for all activities related to group exercise and spin as well as provide regular feedback to Group Exercise Managers and Instructors on quality of instruction. This leadership position will execute to enhance the member experience and create a value in the Group Exercise department(s) in all Club4Fitness facilities.
ESSENTIAL DUTIES & RESPONSIBILITIES:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and or ability required.
Team Development: (Building a strong instructor team)
Responsible for providing leadership to group exercise, including spin, instructors within an assigned regionInterviewing, hiring, scheduling, and performance management of group exercise managers for all assigned Club locationsAssists any new Group Exercise Manager in effectively staffing his/her Club location so as to build the group exercise classes with best-in-class instructors and scheduling an 80%/20% of live instruction vs. virtual class instruction scheduleProvides coaching, mentorship & supervision, as well as support to all Group Exercise Managers abd Instructors within the assigned region in an effort to facilitate the successful development of group exercise within the region and skills development among group exercise instructorsPartners with Fitness Administrative Assistant to ensure all instructor certifications are current and that all instructors maintain required CPR certificationAttend quarterly Training and Development workshops for Group Exercise Managers and Instructors under Group Exercise Director’s supervisionEvaluate classes and instructors with internal/external audits annually and report back to the Group Exercise DirectorField and Club Responsibilities:
Promotes an engaging and welcoming environment to all employees, members and visitorsEnsures that Group Exercise Managers are trained on how to submit accurate and timely payrollWork closely with HR and Club management in regard to hiring new and sending timely notification of separated/terminated group exercise employeesConduct studio evaluations at each assigned Club location ensuring that all studios are clean and organized and all Group Exercise equipment is properly maintainedPartner with assigned Group Exercise Managers as well as Club General Managers to recommend and implement schedule changes, as needed to remain competitive within the market as well as to ensure constant community/member engagementParticipates in Les Mills launches and on-going performance of new procedures, programs, training and certifications within the arena of Group Exercise, including Spin/indoor cycling activitiesEnsure all Group X deliverables (copies of schedule, information sheet on class formats, instructors contact lists) are copied and readily available in clubResponsible for the development and ongoing maintenance of all Group Exercise and Indoor Cycling Program Standard Operating Procedures (SOPs) within Club4Fitness based on best practice industry standardsTen (10) hours per week administrative time to be fulfilled in a Club4Fitness facilityTeaches a minimum of 2 classes per week at assigned home club on Club Group X schedule (to be compensated separately); 1 class per week at all other clubs assigned as within the ‘region’Responsible for ensuring that all Group Exercise classes are closed out dailyProvide Group Exercise Instructors with timely performance feedback and recognitionExecute the substitution process to ensure that all classes run to company standardsWork with all Club instructors and General Managers to develop schedules and communicate all changes on a monthly and quarterly basisMaintain instructor communication list(s) and Microsoft Teams channelsEnforce and update policies & procedures with the Group Exercise staff when onboarding, when behavioral activities require refresher training, and as of the time of any policy/procedural changes within the Club4Fitness organizationAttend group exercise meetings as assigned, to include monthly meetings with Club Management personnel, Regional and/or Group Exercise Managers’ meetings, as well as any other leadership meetings as assigned by the Group Exercise DirectorWorks directly with the Group Exercise Manager and Club General Manager to address more complex customer service and/or equipment issues (as related to the group exercise department) by proactively addressing any member concerns or issuesDevelops strong lines of communication with GMs and Regional Managers of all Clubs within the assigned regionCommunicates with marketing and the admin team to ensure timely updates of group exercise schedules on all social sites (website, app, etc.) within the assigned regionOther Duties as assigned by Group Exercise Director or Managing PartnerPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities. and activities may change at any time with or without notice.
**Of special note: All department directors, personal trainers, and group exercise instructors assigned to the respective club report directly to the General Manager when on-site at any Club4 facility.**
ORGANIZATIONAL RELATIONSHIPS:
The position reports directly to Group Exercise Director.
REQUIRED QUALIFICATIONS:
1) Knowledge, skills & abilities:
Hard working, goal oriented, enthusiastic, and energetic.Solid work ethic with strong decision-making skillsSelf-starter who takes initiative with minimal direction and supervisionBasic computer, math, and communication skills requiredSuperior customer service skills, preferably in the fitness industrySolid supervisory, diplomacy and listening skillsBoth detail and results-oriented with high degree of professionalism and organizational skillsStrong communication, problem-solving, time management and analytical skillsStrong time management skills, ability to effectively manage multiple priorities in a rapidly changing environmentDemonstrated ability to work both autonomously and collaboratively within teamsAs a Group Exercise Leader, the Group Exercise Director is expected to teach some classes, however, all teaching must occur within the scope of Club4Fitness rules and may only occur with specific Club4Fitness authorization.The position routinely deals with club employees, members and vendors, as a liaison for both Group Exercise activities and also Club4 activities.Strong track record of successfully executing on directives and meeting key strategic initiatives as designed and/or approved by assigned Regional Manager as well as Managing PartnerAbility to travel to all Club4 facilities designated as within the Group Exercise Director’s scope of supervision, assisting Club Expansion personnel and GMs to prepare for new Club openings, as well as to lead activities at major events such as Grand Openings, Exercise Programming Launches, etc., as well as to perform above described performance evaluation activities and audit classroom maintenance/cleanliness
2) Minimum certifications/education/experience level:
Three (3) years Supervisor or Manager experience. Preferably in the fitness or dance industry, or in management of a professional performance organization.Must hold a current national group exercise certification & have taught for at least 5 yearsHigh School Diploma or equivalent (GED) is required; 2- or 4-yr degree or four years of supervisory experience is preferredMust be CPR/AED certifiedMust hold at least two of the following certifications:Group Fitness Instructor certificationLes Mills CertifiedIndoor cycling certificationReasonable accommodations may be possible to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT:
Work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Mental Demands: Reading; ability to communicate effectively (verbal and written); maintain emotional control under pressurePhysical Demands/Environmental Factors: Work with frequent interruptions; climbing, stretching, frequent light lifting of books, boxes; occasional lifting of up to 50 pounds; frequent use of computer and repetitive hand motionsRegulated air temperature and humidity in gym facilities and office environment, however, temperatures and humidity may be elevated while group and personal exercise activities are being performedRegular standing, walking, crouching, kneeling, stretching, lifting, and other physical activity are required while performing the duties of the roleSitting, close reading, and typing are required while performing the duties of the roleNoise level is generally low but may be louder and more intense in gym facilitiesOvernight travel may be required in order to attend meetings as described aboveHours are generally traditional business hours but may, at times, extend to early mornings and late evening hours to accommodate member class requests, events, openings, launches of new programming, and other matters involving social media.The pace is heightened as the nature of the work is high-energy fitness activities and instructionCompany DescriptionCLUB4 Fitness is a membership-oriented health facility offering a wide array of classes and equipment that allow our members to achieve their health and fitness goals. At every CLUB4 Fitness location, you’ll enjoy the best workout classes with outstanding service and an unbeatable atmosphere. With beautifully designed facilities and a diverse selection of machines and equipment, CLUB4 Fitness offers a truly unique experience.Company DescriptionCLUB4 Fitness is a membership-oriented health facility offering a wide array of classes and equipment that allow our members to achieve their health and fitness goals. At every CLUB4 Fitness location, you’ll enjoy the best workout classes with outstanding service and an unbeatable atmosphere. With beautifully designed facilities and a diverse selection of machines and equipment, CLUB4 Fitness offers a truly unique experience. Read LessReports to: General Manager
Front Desk: EVENING/NIGHT HOURS TO ESTABLISHED CLOSING TIME (11 pm or as posted)
Job Summary
The Front Desk Associate will be responsible for superior customer service to current CLUB4 Fitness members as well as prospects seeking to join during the first few staffed hours of CLUB4 Fitness facilities during the week.
Responsibilities of Front Desk Associate - Closer
1. Greet members, prospective members, and guests, providing exceptional customer service.
2. Handle all front desk related activities including:
3. Answer phones in a friendly manner and assist callers with a variety of questions.
4. Check members into the PEAK/ABC IGNITE purchasing system.
5. Assist with the new membership signing-up process.
6. Take prospective members on tours of the Club facility.
7. Update member account information, as needed.
8. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager, as needed.
9. Assist in maintaining the neatness and cleanliness of the Club.
10. Complete daily Club cleaning assignments.
Company DescriptionCLUB4 Fitness is a membership-oriented health facility offering a wide array of classes and equipment that allow our members to achieve their health and fitness goals. At every CLUB4 Fitness location, you’ll enjoy the best workout classes with outstanding service and an unbeatable atmosphere. With beautifully designed facilities and a diverse selection of machines and equipment, CLUB4 Fitness offers a truly unique experience.Company DescriptionCLUB4 Fitness is a membership-oriented health facility offering a wide array of classes and equipment that allow our members to achieve their health and fitness goals. At every CLUB4 Fitness location, you’ll enjoy the best workout classes with outstanding service and an unbeatable atmosphere. With beautifully designed facilities and a diverse selection of machines and equipment, CLUB4 Fitness offers a truly unique experience. Read LessMANAGER ON DUTY -- Will need to work EVENING and WEEKEND SHIFTS!!
OVERVIEW:
The Manager On Duty will be responsible for assisting in the oversight of gym operations to ensure the club is successful. The Manager on Duty will partner with Assistant General Managers in support of the General Manager to help lead and support a team dedicated to delivering an excellent experience and revenue growth simultaneously with an opportunity to contribute to every level of the gym's overall success, including shared oversight of all CLUB4 operations in that assigned facility with focus on such things as providing a superior customer experience, establishing community partnerships to enhance business-to-business relationships within the community as well as to raise awareness and recognition of the organization in the community and drive membership sales.
ESSENTIAL DUTIES & RESPONSIBILITIES:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and or ability required.
Reliable service as scheduled; significant organizational skills; an ability to lead others.
1. Assist in recruiting, hiring, training and developing a high performing staff consisting of front desk and trainers.
2. Sales duties to include making phone calls to prospective members that have been to the club or have shown interest in joining via online communications. Strong sales background helpful. Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
3. Assist with Staff Management and provide backup support to Club Manager as needed.
4. Assist in scheduling and supervising staff, including acting as ‘back-up’ for any absent employee
5. Assist in resolving or escalating employee issues or concerns.
6. Involved in all front desk related activities including:
· Answer phones in a friendly manner and assist callers with a variety of questions.
· Check members into the system.
· New member sign-up.
· Take prospective members on tours.
· Facilitate all member requests, issues and questions.
7. Assist in overseeing cleanliness and maintenance of facility.
8. Assist in ordering of supplies using specific budget based on club requirements.
9. Assist in tracking statistics and reports (weekly, monthly, and annually).
10. Other duties as assigned by the General or Regional Manager or Managing Partner
ORGANIZATIONAL RELATIONSHIPS:
The position reports directly to the General Manager and/or the Assistant General Manager in the GM’s absence, in charge of CLUB operations under the direction of an assigned Regional Manager.
REQUIRED QUALIFICATIONS:
1) Knowledge, skills & abilities:
· Hard working, goal oriented, enthusiastic, and energetic.
Solid work ethic with strong decision-making skillsSelf-starter who takes initiative with minimal direction and supervisionBasic computer, math, and communication skills requiredSuperior customer service skills, preferably in the fitness industrySolid supervisory, diplomacy and listening skillsBoth detail and results-oriented with high degree of professionalism and organizational skillsStrong communication, problem-solving, time management and analytical skillsStrong time management skills, ability to effectively manage multiple priorities in a rapidly changing environmentDemonstrated ability to work both autonomously and collaboratively within teamsPossess a working knowledge of all purchasing/sales web-based programming and fitness software utilized by C4F as it relates to sales of services to membersMust be computer proficient and well versed in Microsoft Office Suite.Strong track record of successfully executing on tasks and duties assigned by General ManagerDesire to learn to manage Club operations; Maintain responsibilities over Club operations personnel in the absence of the General ManagerAbility to travel to other clubs as needed2) Minimum certifications/education/experience level:
· Some supervisory or leadership experience in a high-level customer service industry, preferred
High School Diploma or equivalent (GED) is required; 2-yr degree or two (2) years of supervisory experience is preferredMust be CPR/AED certifiedReasonable accommodations may be possible to enable individuals with disabilities to perform the essential functions.
Company DescriptionCLUB4 Fitness is a membership-oriented health facility offering a wide array of classes and equipment that allow our members to achieve their health and fitness goals. At every CLUB4 Fitness location, you’ll enjoy the best workout classes with outstanding service and an unbeatable atmosphere. With beautifully designed facilities and a diverse selection of machines and equipment, CLUB4 Fitness offers a truly unique experience.Company DescriptionCLUB4 Fitness is a membership-oriented health facility offering a wide array of classes and equipment that allow our members to achieve their health and fitness goals. At every CLUB4 Fitness location, you’ll enjoy the best workout classes with outstanding service and an unbeatable atmosphere. With beautifully designed facilities and a diverse selection of machines and equipment, CLUB4 Fitness offers a truly unique experience. Read Less
Position Title: ASSISTANT GENERAL MANAGER
Reports To: General Manager
Benefits: Yes, Medical/Dental/Vision
Paid Time Off: Yes
OVERVIEW:
The Assistant General Manager will support the General Manager to help lead and support a team dedicated to delivering an excellent experience and revenue growth simultaneously with an opportunity to contribute to every level of the gym's overall success. The Assistant General Manager is an extension of the General Manager and will oversee all operations when the General Manager is not in the facility, including shared oversight of all CLUB4 operations in that assigned facility with focus on such things as providing a superior customer experience, establishing community partnerships to enhance business-to-business relationships within the community as well as to raise awareness and recognition of the organization in the community and drive membership sales, and also in hiring, then coaching/mentoring and developing a full staff within the established operational budgets..
The Assistant General Manager is responsible for helping in achieving targeted results in the areas of financial sustainability, customer satisfaction, revenue/sales performance, and financial returns. S/he will be accountable for the successful management, administration, and daily operations of the gym. CLUB4 seeks a future leader who is results-oriented and committed to quality service.
ESSENTIAL DUTIES & RESPONSIBILITIES:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and or ability required.
Reliable service as scheduled; significant organizational skills; an ability to lead others in the absence of the General Manager.
ORGANIZATIONAL RELATIONSHIPS:
The position reports directly to the General Manager in charge of CLUB operations under the direction of an assigned Regional Manager.
REQUIRED QUALIFICATIONS:
1) Knowledge, skills & abilities:
· Hard working, goal oriented, enthusiastic, and energetic.
Solid work ethic with strong decision-making skillsSelf-starter who takes initiative with minimal direction and supervisionBasic computer, math, and communication skills requiredSuperior customer service skills, preferably in the fitness industrySolid supervisory, diplomacy and listening skillsBoth detail and results-oriented with high degree of professionalism and organizational skillsStrong communication, problem-solving, time management and analytical skillsStrong time management skills, ability to effectively manage multiple priorities in a rapidly changing environmentDemonstrated ability to work both autonomously and collaboratively within teamsPossess a working knowledge of all purchasing/sales web-based programming and fitness software utilized by C4F as it relates to sales of services to membersMust be computer proficient and well versed in Microsoft Office Suite.Strong track record of successfully executing on tasks and duties assigned by General ManagerDesire to learn to manage Club operations; Maintain responsibilities over Club operations personnel in the absence of the General ManagerAbility to travel to other clubs as needed2) Minimum certifications/education/experience level:
· Some supervisory or leadership experience in a high-level customer service industry, preferred
High School Diploma or equivalent (GED) is required; 2- or 4-yr degree or four years of supervisory experience is preferredMust be CPR/AED certifiedReasonable accommodations may be possible to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT:
· Work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Mental Demands: Reading; ability to communicate effectively (verbal and written); maintain emotional control under pressure
ACKNOWLEDGEMENT:
Any work related experience or additional education/training resulting in acceptable proficiency levels in the above required knowledge, skills, and abilities may be an acceptable substitute for the above specified education and experience requirements at the sole discretion of Club4Fitness Human Resources or the Managing Partner.
Position Title: ASSISTANT GENERAL MANAGER
Reports To: General Manager
Benefits: Yes, Medical/Dental/Vision
Paid Time Off: Yes
OVERVIEW:
The Assistant General Manager will support the General Manager to help lead and support a team dedicated to delivering an excellent experience and revenue growth simultaneously with an opportunity to contribute to every level of the gym's overall success. The Assistant General Manager is an extension of the General Manager and will oversee all operations when the General Manager is not in the facility, including shared oversight of all CLUB4 operations in that assigned facility with focus on such things as providing a superior customer experience, establishing community partnerships to enhance business-to-business relationships within the community as well as to raise awareness and recognition of the organization in the community and drive membership sales, and also in hiring, then coaching/mentoring and developing a full staff within the established operational budgets..
The Assistant General Manager is responsible for helping in achieving targeted results in the areas of financial sustainability, customer satisfaction, revenue/sales performance, and financial returns. S/he will be accountable for the successful management, administration, and daily operations of the gym. CLUB4 seeks a future leader who is results-oriented and committed to quality service.
ESSENTIAL DUTIES & RESPONSIBILITIES:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and or ability required.
Reliable service as scheduled; significant organizational skills; an ability to lead others in the absence of the General Manager.
ORGANIZATIONAL RELATIONSHIPS:
The position reports directly to the General Manager in charge of CLUB operations under the direction of an assigned Regional Manager.
REQUIRED QUALIFICATIONS:
1) Knowledge, skills & abilities:
· Hard working, goal oriented, enthusiastic, and energetic.
Solid work ethic with strong decision-making skillsSelf-starter who takes initiative with minimal direction and supervisionBasic computer, math, and communication skills requiredSuperior customer service skills, preferably in the fitness industrySolid supervisory, diplomacy and listening skillsBoth detail and results-oriented with high degree of professionalism and organizational skillsStrong communication, problem-solving, time management and analytical skillsStrong time management skills, ability to effectively manage multiple priorities in a rapidly changing environmentDemonstrated ability to work both autonomously and collaboratively within teamsPossess a working knowledge of all purchasing/sales web-based programming and fitness software utilized by C4F as it relates to sales of services to membersMust be computer proficient and well versed in Microsoft Office Suite.Strong track record of successfully executing on tasks and duties assigned by General ManagerDesire to learn to manage Club operations; Maintain responsibilities over Club operations personnel in the absence of the General ManagerAbility to travel to other clubs as needed2) Minimum certifications/education/experience level:
· Some supervisory or leadership experience in a high-level customer service industry, preferred
High School Diploma or equivalent (GED) is required; 2- or 4-yr degree or four years of supervisory experience is preferredMust be CPR/AED certifiedReasonable accommodations may be possible to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT:
· Work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Mental Demands: Reading; ability to communicate effectively (verbal and written); maintain emotional control under pressure
ACKNOWLEDGEMENT:
Any work related experience or additional education/training resulting in acceptable proficiency levels in the above required knowledge, skills, and abilities may be an acceptable substitute for the above specified education and experience requirements at the sole discretion of Club4Fitness Human Resources or the Managing Partner.
MANAGER ON DUTY -- Will need to work some EVENING and WEEKEND SHIFTS!!
OVERVIEW:
The Manager On Duty will be responsible for assisting in the oversight of gym operations to ensure the club is successful. The Manager on Duty will partner with Assistant General Managers in support of the General Manager to help lead and support a team dedicated to delivering an excellent experience and revenue growth simultaneously with an opportunity to contribute to every level of the gym's overall success, including shared oversight of all CLUB4 operations in that assigned facility with focus on such things as providing a superior customer experience, establishing community partnerships to enhance business-to-business relationships within the community as well as to raise awareness and recognition of the organization in the community and drive membership sales.
ESSENTIAL DUTIES & RESPONSIBILITIES:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and or ability required.
Reliable service as scheduled; significant organizational skills; an ability to lead others.
1. Assist in recruiting, hiring, training and developing a high performing staff consisting of front desk and trainers.
2. Sales duties to include making phone calls to prospective members that have been to the club or have shown interest in joining via online communications. Strong sales background helpful. Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
3. Assist with Staff Management and provide backup support to Club Manager as needed.
4. Assist in scheduling and supervising staff, including acting as ‘back-up’ for any absent employee
5. Assist in resolving or escalating employee issues or concerns.
6. Involved in all front desk related activities including:
· Answer phones in a friendly manner and assist callers with a variety of questions.
· Check members into the system.
· New member sign-up.
· Take prospective members on tours.
· Facilitate all member requests, issues and questions.
7. Assist in overseeing cleanliness and maintenance of facility.
8. Assist in ordering of supplies using specific budget based on club requirements.
9. Assist in tracking statistics and reports (weekly, monthly, and annually).
10. Other duties as assigned by the General or Regional Manager or Managing Partner
ORGANIZATIONAL RELATIONSHIPS:
The position reports directly to the General Manager and/or the Assistant General Manager in the GM’s absence, in charge of CLUB operations under the direction of an assigned Regional Manager.
REQUIRED QUALIFICATIONS:
1) Knowledge, skills & abilities:
· Hard working, goal oriented, enthusiastic, and energetic.
Solid work ethic with strong decision-making skillsSelf-starter who takes initiative with minimal direction and supervisionBasic computer, math, and communication skills requiredSuperior customer service skills, preferably in the fitness industrySolid supervisory, diplomacy and listening skillsBoth detail and results-oriented with high degree of professionalism and organizational skillsStrong communication, problem-solving, time management and analytical skillsStrong time management skills, ability to effectively manage multiple priorities in a rapidly changing environmentDemonstrated ability to work both autonomously and collaboratively within teamsPossess a working knowledge of all purchasing/sales web-based programming and fitness software utilized by C4F as it relates to sales of services to membersMust be computer proficient and well versed in Microsoft Office Suite.Strong track record of successfully executing on tasks and duties assigned by General ManagerDesire to learn to manage Club operations; Maintain responsibilities over Club operations personnel in the absence of the General ManagerAbility to travel to other clubs as needed2) Minimum certifications/education/experience level:
· Some supervisory or leadership experience in a high-level customer service industry, preferred
High School Diploma or equivalent (GED) is required; 2-yr degree or two (2) years of supervisory experience is preferredMust be CPR/AED certifiedReasonable accommodations may be possible to enable individuals with disabilities to perform the essential functions.
Company DescriptionCLUB4 Fitness is a membership-oriented health facility offering a wide array of classes and equipment that allow our members to achieve their health and fitness goals. At every CLUB4 Fitness location, you’ll enjoy the best workout classes with outstanding service and an unbeatable atmosphere. With beautifully designed facilities and a diverse selection of machines and equipment, CLUB4 Fitness offers a truly unique experience.Company DescriptionCLUB4 Fitness is a membership-oriented health facility offering a wide array of classes and equipment that allow our members to achieve their health and fitness goals. At every CLUB4 Fitness location, you’ll enjoy the best workout classes with outstanding service and an unbeatable atmosphere. With beautifully designed facilities and a diverse selection of machines and equipment, CLUB4 Fitness offers a truly unique experience. Read Less
Position Title: ASSISTANT GENERAL MANAGER
Reports To: General Manager
Benefits: Yes, Medical/Dental/Vision
Paid Time Off: Yes
OVERVIEW:
The Assistant General Manager will support the General Manager to help lead and support a team dedicated to delivering an excellent experience and revenue growth simultaneously with an opportunity to contribute to every level of the gym's overall success. The Assistant General Manager is an extension of the General Manager and will oversee all operations when the General Manager is not in the facility, including shared oversight of all CLUB4 operations in that assigned facility with focus on such things as providing a superior customer experience, establishing community partnerships to enhance business-to-business relationships within the community as well as to raise awareness and recognition of the organization in the community and drive membership sales, and also in hiring, then coaching/mentoring and developing a full staff within the established operational budgets..
The Assistant General Manager is responsible for helping in achieving targeted results in the areas of financial sustainability, customer satisfaction, revenue/sales performance, and financial returns. S/he will be accountable for the successful management, administration, and daily operations of the gym. CLUB4 seeks a future leader who is results-oriented and committed to quality service.
ESSENTIAL DUTIES & RESPONSIBILITIES:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and or ability required.
Reliable service as scheduled; significant organizational skills; an ability to lead others in the absence of the General Manager.
ORGANIZATIONAL RELATIONSHIPS:
The position reports directly to the General Manager in charge of CLUB operations under the direction of an assigned Regional Manager.
REQUIRED QUALIFICATIONS:
1) Knowledge, skills & abilities:
· Hard working, goal oriented, enthusiastic, and energetic.
Solid work ethic with strong decision-making skillsSelf-starter who takes initiative with minimal direction and supervisionBasic computer, math, and communication skills requiredSuperior customer service skills, preferably in the fitness industrySolid supervisory, diplomacy and listening skillsBoth detail and results-oriented with high degree of professionalism and organizational skillsStrong communication, problem-solving, time management and analytical skillsStrong time management skills, ability to effectively manage multiple priorities in a rapidly changing environmentDemonstrated ability to work both autonomously and collaboratively within teamsPossess a working knowledge of all purchasing/sales web-based programming and fitness software utilized by C4F as it relates to sales of services to membersMust be computer proficient and well versed in Microsoft Office Suite.Strong track record of successfully executing on tasks and duties assigned by General ManagerDesire to learn to manage Club operations; Maintain responsibilities over Club operations personnel in the absence of the General ManagerAbility to travel to other clubs as needed2) Minimum certifications/education/experience level:
· Some supervisory or leadership experience in a high-level customer service industry, preferred
High School Diploma or equivalent (GED) is required; 2- or 4-yr degree or four years of supervisory experience is preferredMust be CPR/AED certifiedReasonable accommodations may be possible to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT:
· Work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Mental Demands: Reading; ability to communicate effectively (verbal and written); maintain emotional control under pressure
ACKNOWLEDGEMENT:
Any work related experience or additional education/training resulting in acceptable proficiency levels in the above required knowledge, skills, and abilities may be an acceptable substitute for the above specified education and experience requirements at the sole discretion of Club4Fitness Human Resources or the Managing Partner.
OVERVIEW:
The General Manager will lead and support a team dedicated to delivering an excellent experience and revenue growth simultaneously with an opportunity to contribute to every level of the gym's overall success. This involves overseeing the entire operation of the club with the focus on providing a superior customer experience, establishing relationships within the community, developing a full staff all while staying within the operational budget set for the club. The General Manager is responsible for achieving targeted results in the areas of financial sustainability, customer satisfaction, revenue/sales performance, and financial returns. They will be accountable for the successful management, administration, and daily operations of the gym. We are looking for a leader who is results-oriented and committed to quality service. The function of the General Manager (GM) position is to manage and control the day to day operations of the club according to set policies and procedures and business practices.
ESSENTIAL DUTIES & RESPONSIBILITIES:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and or ability required.
Effectively recruit, lead, manage, communicate, train and develop an entire staff including Assistant Managers and MODs, regular Front Desk employees, Childcare Director and Associates, Lifeguards, Tennis Professionals, and Club Attendants, if applicable to their Club facility.Sales duties to include making phone calls to prospective members that have been to the club or have shown interest in joining via online communications. Strong sales background helpful. Responsible for the overall sales numbers at the location.Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.Provide support to the staff so they can achieve growth in while also providing them the opportunity to develop their skills.Ensure that all issues within the club and on-line, involving both employees and members, are addressed in an appropriate, respectful and timely manner.Promote a superior customer experience within the clubActively promote Club4Fitness within local communities.Performance Requirements of the GM include:To grow the business in regards to sales profit, and to motivate staff to achieve this same goal.Ensure accurate and timely daily deposits.Ensure and monitor compliance with all policies, procedures and standards.Monitor performance and effectiveness of staff to meet or exceed revenue goals. OperationsMonitor inventory in the club, ensuring there are adequate supplies. Monitor and oversee employee payroll and scheduling ensuring the club is adequately staffed at all times.Responsible for keeping the facility clean and able to pass inspections.Responsible for completing monthly and weekly paperworkEnsure the accuracy of club documentation.· Maintain strict confidentiality of all information acquired at all times.
· Manage all team members to ensure strong communication with the goal of developing effective working relationships and provide regular feedback to assist with motivation, performance management and continued support.
· Responsible for being up to date with current company policies and procedures and adhere to them.
· To undertake any additionally duties or assignments within the overall scope of this position
Other duties as assigned by Regional Manager or Managing Partner**Of special note: All department directors, front desk, personal trainers, group exercise instructors and childcare workers assigned to the respective club report directly to the General Manager.**
ORGANIZATIONAL RELATIONSHIPS:
The position reports directly to the executive in charge of club operations or an assigned Regional Manager.
Company DescriptionCLUB4 Fitness is a membership-oriented health facility offering a wide array of classes and equipment that allow our members to achieve their health and fitness goals. At every CLUB4 Fitness location, you’ll enjoy the best workout classes with outstanding service and an unbeatable atmosphere. With beautifully designed facilities and a diverse selection of machines and equipment, CLUB4 Fitness offers a truly unique experience.Company DescriptionCLUB4 Fitness is a membership-oriented health facility offering a wide array of classes and equipment that allow our members to achieve their health and fitness goals. At every CLUB4 Fitness location, you’ll enjoy the best workout classes with outstanding service and an unbeatable atmosphere. With beautifully designed facilities and a diverse selection of machines and equipment, CLUB4 Fitness offers a truly unique experience. Read Less
Position Title: ASSISTANT GENERAL MANAGER
Reports To: General Manager
Benefits: Yes, Medical/Dental/Vision
Paid Time Off: Yes
OVERVIEW:
The Assistant General Manager will support the General Manager to help lead and support a team dedicated to delivering an excellent experience and revenue growth simultaneously with an opportunity to contribute to every level of the gym's overall success. The Assistant General Manager is an extension of the General Manager and will oversee all operations when the General Manager is not in the facility, including shared oversight of all CLUB4 operations in that assigned facility with focus on such things as providing a superior customer experience, establishing community partnerships to enhance business-to-business relationships within the community as well as to raise awareness and recognition of the organization in the community and drive membership sales, and also in hiring, then coaching/mentoring and developing a full staff within the established operational budgets..
The Assistant General Manager is responsible for helping in achieving targeted results in the areas of financial sustainability, customer satisfaction, revenue/sales performance, and financial returns. S/he will be accountable for the successful management, administration, and daily operations of the gym. CLUB4 seeks a future leader who is results-oriented and committed to quality service.
ESSENTIAL DUTIES & RESPONSIBILITIES:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and or ability required.
Reliable service as scheduled; significant organizational skills; an ability to lead others in the absence of the General Manager.
ORGANIZATIONAL RELATIONSHIPS:
The position reports directly to the General Manager in charge of CLUB operations under the direction of an assigned Regional Manager.
REQUIRED QUALIFICATIONS:
1) Knowledge, skills & abilities:
· Hard working, goal oriented, enthusiastic, and energetic.
Solid work ethic with strong decision-making skillsSelf-starter who takes initiative with minimal direction and supervisionBasic computer, math, and communication skills requiredSuperior customer service skills, preferably in the fitness industrySolid supervisory, diplomacy and listening skillsBoth detail and results-oriented with high degree of professionalism and organizational skillsStrong communication, problem-solving, time management and analytical skillsStrong time management skills, ability to effectively manage multiple priorities in a rapidly changing environmentDemonstrated ability to work both autonomously and collaboratively within teamsPossess a working knowledge of all purchasing/sales web-based programming and fitness software utilized by C4F as it relates to sales of services to membersMust be computer proficient and well versed in Microsoft Office Suite.Strong track record of successfully executing on tasks and duties assigned by General ManagerDesire to learn to manage Club operations; Maintain responsibilities over Club operations personnel in the absence of the General ManagerAbility to travel to other clubs as needed2) Minimum certifications/education/experience level:
· Some supervisory or leadership experience in a high-level customer service industry, preferred
High School Diploma or equivalent (GED) is required; 2- or 4-yr degree or four years of supervisory experience is preferredMust be CPR/AED certifiedReasonable accommodations may be possible to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT:
· Work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Mental Demands: Reading; ability to communicate effectively (verbal and written); maintain emotional control under pressure
ACKNOWLEDGEMENT:
Any work related experience or additional education/training resulting in acceptable proficiency levels in the above required knowledge, skills, and abilities may be an acceptable substitute for the above specified education and experience requirements at the sole discretion of Club4Fitness Human Resources or the Managing Partner.
