Job Summary
The Travel Concierge supports travel advisors and agency operations by coordinating travel arrangements, managing client communications, and handling administrative tasks. This role ensures a smooth booking process for clients and helps maintain high levels of customer satisfaction.
Key Responsibilities
Assist travel advisors with booking flights, hotels, cruises, tours, and transportation.Communicate with clients via phone, email, and messaging to gather travel details and provide updates.Prepare travel itineraries, confirmations, and travel documents for clients.Research destinations, accommodations, activities, and travel requirements.Maintain accurate client records and booking information in the agency’s CRM and booking systems.Coordinate with airlines, hotels, and tour operators to confirm reservations and resolve issues.Monitor travel schedules and notify clients of changes or updates.Process payments, invoices, and basic accounting tasks related to bookings.Provide general administrative support such as scheduling appointments and managing calendars.Assist with marketing tasks such as social media posts, newsletters, or promotional campaigns.Required Qualifications
High school diploma or equivalent (Associate’s or Bachelor’s degree preferred).1+ year of administrative, customer service, or travel industry experience preferred.Strong communication and organizational skills.Ability to multitask and manage deadlines in a fast-paced environment.Basic knowledge of travel booking platforms or willingness to learn.Proficiency in Microsoft Office, Google Workspace, and email communication.Preferred Skills
Experience with arranging travelFamiliarity with CRM Knowledge of geography and popular travel destinationsSocial media or marketing experience is a plus.Key Competencies
Attention to detailCustomer service orientationProblem-solving skillsTime management and organizationTeam collaborationCompensation & Benefits
Competitive hourly pay or salary based on experienceTravel perks or discounted travel opportunitiesPaid time off and holidaysProfessional development and training opportunities401K Read Less