Are you an individual who thrives on accountability, continuous improvement, and being empowered to contribute to your team?
Do you enjoy working in a fast-paced, purpose driven environment where your role directly impacts organizational success?
If you're ready for a high-impact role and want to help shape the future of a growing company, we want to hear from you.
Cloverkey is a trusted name in retail gift shops within hospital systems. As a family-owned business, we are built on values of hard work, integrity, and exceptional customer service. We are looking for a part time Sales Associate who embodies these qualities and is ready to take our gift shop to the next level.
Our Sales Associates play key roles in creating an outstanding shopping experience by delivering exceptional customer service and supporting the daily operations of the gift shop. This position is responsible for helping customers, achieving store sales goals, maintaining a clean and inviting shopping environment, accurately processing transactions, and building positive relationships with hospital staff, volunteers, patients, and visitors. The ideal candidate is dependable, service-oriented, and committed to representing Cloverkey with professionalism and care. We Give More
As a valued partner of the hospitals we serve, all candidates selected for employment must successfully complete any required hospital occupational health screenings and onboarding requirements before beginning work. Employment is contingent upon successfully meeting all applicable hospital onboarding and occupational health requirements.
Specifically for this position the required hospital testing is:
QuantiFERON Gold (Tb) TestMMR titersVaricella titersHEP B – proof or declination formCOVID – vaccination or declination form Flu vaccine (if decline, mask is required at all times during flu season)PhysicalKEY RESPONSIBILITIES:
Deliver an exceptional customer experience by warmly greeting every customer, providing personalized service, and inviting them to return.Meet individual and store sales goals while contributing to overall store performance.Maintain an organized, clean, and visually appealing gift shop that reflects Cloverkey merchandising standards and hospital infection prevention requirements.Accurately process customer transactions and handle cash, credit cards, payroll deductions, hospital charge accounts, and other approved payment methods.Balance and verify cash drawers at the beginning and end of each shift, following established cash handling procedures.Promptly report and document any cash discrepancies in accordance with company policy.Maintain reliable attendance, work scheduled shifts, and follow Cloverkey and hospital policies and professional appearance standards.Build positive relationships with hospital staff, volunteers, patients, and visitors while representing Cloverkey in a professional manner.Understand daily store operations and contribute to a collaborative team environment focused on excellent service and sales results.Demonstrate accountability, professionalism, and a commitment to continuous improvement as measured through individual and team performance.Other duties as assigned by Store Manager, Assistant Manager, District Manager or Corporate as needed (the above is not an all-inclusive list)RequirementsMINIMUM QUALIFICATIONS
High School Diploma or equivalentPrevious experience in gifts sales or a related field is preferredKNOWLEDGE, SKILLS AND ABILITIES
Knowledge of basic math skills for processing transactionsExcellent phone etiquette and communication skillsEffective time management skills to prioritize tasks and meet deadlinesStrong sales skills with the ability to upsell and cross-sell productsAbility to work in a fast-paced environment and handle multiple tasks simultaneouslyAbility to stand during scheduled shiftAbility to build rapport with customers with strong customer service skills Read LessAre you an individual who thrives on accountability, continuous improvement, and being empowered to contribute to your team?
Do you enjoy working in a fast-paced, purpose driven environment where your role directly impacts organizational success?
If you're ready for a high-impact role and want to help shape the future of a growing company, we want to hear from you.
Cloverkey is a trusted name in retail gift shops within hospital systems. As a family-owned business, we are built on values of hard work, integrity, and exceptional customer service. We are looking for a Part Time Sales Associate for the Gift Shop at Baylor Scott & White Medical Center - Hillcrest, in Waco, TX, who embodies these qualities and is ready to take our gift shop to the next level.
Our Sales Associates play key roles in creating an outstanding shopping experience by delivering exceptional customer service and supporting the daily operations of the gift shop. This position is responsible for helping customers, achieving store sales goals, maintaining a clean and inviting shopping environment, accurately processing transactions, and building positive relationships with hospital staff, volunteers, patients, and visitors. The ideal candidate is dependable, service-oriented, and committed to representing Cloverkey with professionalism and care. We Give More
As a valued partner of the hospitals we serve, all candidates selected for employment must successfully complete any required hospital occupational health screenings and onboarding requirements before beginning work. Employment is contingent upon successfully meeting all applicable hospital onboarding and occupational health requirements.
Scheduled Hours: 17.5 – 21.25 hours per week
Weekdays: 3:00pm – 7:15pm
Sat / Sun: 9:45am – 6:15pm
+ AM shift coverage when needed (7:45am – 4:15pm)
Gift Shop Hours:
Monday - Friday: 8:00am - 7:00pm
Saturday - Sunday: 10:00am - 6:00pm
KEY RESPONSIBILITIES:
Deliver an exceptional customer experience by warmly greeting every customer, providing personalized service, and inviting them to return.Meet individual and store sales goals while contributing to overall store performance.Maintain an organized, clean, and visually appealing gift shop that reflects Cloverkey merchandising standards and hospital infection prevention requirements.Accurately process customer transactions and handle cash, credit cards, payroll deductions, hospital charge accounts, and other approved payment methods.Balance and verify cash drawers at the beginning and end of each shift, following established cash handling procedures.Promptly report and document any cash discrepancies in accordance with company policy.Maintain reliable attendance, work scheduled shifts, and follow Cloverkey and hospital policies and professional appearance standards.Build positive relationships with hospital staff, volunteers, patients, and visitors while representing Cloverkey in a professional manner.Understand daily store operations and contribute to a collaborative team environment focused on excellent service and sales results.Demonstrate accountability, professionalism, and a commitment to continuous improvement as measured through individual and team performance.Other duties as assigned by Store Manager, Assistant Manager, District Manager or Corporate as needed (the above is not an all-inclusive list)MINIMUM QUALIFICATIONS
High School Diploma or equivalentPrevious experience in gifts sales or a related field is preferredKNOWLEDGE, SKILLS AND ABILITIES
Knowledge of basic math skills for processing transactionsExcellent phone etiquette and communication skillsEffective time management skills to prioritize tasks and meet deadlinesStrong sales skills with the ability to upsell and cross-sell productsAbility to work in a fast-paced environment and handle multiple tasks simultaneouslyAbility to stand during scheduled shiftAbility to build rapport with customers with strong customer service skillsCloverkey is proud to be Equal Opportunity Employer. We are committed to creating an workplace where all employees and applicants are treated with dignity and respect. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
Read LessCloverkey is seeking an energetic, creative, and highly organized Marketing Manager to lead the development and execution of marketing initiatives that support our continued growth across the healthcare retail industry.
This position reports to the Chief Marketing Officer and will own customer communications, email marketing, marketing collateral, digital content, customer testimonials, referral marketing, CRM segmentation, and brand management. The Marketing Manager will work cross-functionally with leadership, sales, operations, and hospital partners to ensure all marketing efforts are current, professional, measurable, and aligned with company objectives.
The ideal candidate combines strong graphic design capabilities with marketing strategy, content creation, project management, and analytical skills. This individual should be highly proficient in Adobe Creative Suite, experienced with email marketing platforms, comfortable working with data, and capable of managing multiple projects simultaneously.
and offers significant growth opportunities and the ability to make a direct impact on a rapidly expanding organization.
Responsibilities -
Implement marketing strategy Manage email marketing & CRM managementMarketing material design and managementB2B growth marketing Develop and manage customer feedback programsCoordinate photography, video content Retail marketing support Website updatesMarketing analytics & reportingRequirements:Education - Bachelor’s degree in Marketing, Communications, Graphic Design, Business, or related field preferred
Experience - Minimum 2 - 4 years of marketing experience, including -
Experience managing email marketing platforms such as Mailchimp, HubSpot, Constant Contact, Klaviyo, or similar systems.Experience working with CRM systems and customer segmentation.Experience working with vendors, printers, photographers, and creative partners.Experience preferred in the following industries: healthcare, retail, franchise, hospitality, or multi-location marketingSkills -
Advanced proficiency in Adobe Creative Suite, including InDesign, Illustrator, Photoshop, and AcrobatProficiency with Microsoft Office, particularly PowerPoint, Excel, and WordStrong copywriting, editing, and written communication skillsStrong organizational and project management abilitiesTravel - Up to 10% travel
ABOUT CLOVERKEY
Cloverkey is one of the fastest-growing hospital retail operators in the United States, partnering with leading healthcare systems to operate gift shops, logo stores, and specialty retail locations within hospitals and medical campuses.
Founded with a mission of enhancing the patient, visitor, and caregiver experience, Cloverkey currently operates more than 50 retail locations across 15 states and continues to expand through both new hospital partnerships and existing client opportunities.
Unlike traditional retailers, Cloverkey serves a unique healthcare environment where every store is designed to support patients, families, healthcare workers, and hospital communities. Our stores feature a carefully curated assortment of gifts, apparel, snacks, flowers, personal care items, logo merchandise, and convenience products tailored to the needs of each hospital partner.
At Cloverkey, our North Star is "We Give More." We believe in delivering more value to our hospital partners, more support to our customers, more opportunities for our employees, and more care to the communities we serve. This commitment drives everything we do and is a key part of our culture as we continue to grow nationwide.
Read LessAre you an individual who thrives on accountability, continuous improvement, and being empowered to contribute to your team? Do you enjoy working in a fast-paced, purpose driven environment where your role directly impacts organizational success? If you're ready for a high-impact role and want to help shape the future of a growing company, we want to hear from you.
Cloverkey is a trusted name in retail gift shops within hospital systems. As a family-owned business, we are built on values of hard work, integrity, and exceptional customer service. We are looking for a full time Store Manager for the Gift Shop at Abbott Northwestern Hospital, in Minneapolis, MN, who embodies these qualities and is ready to take our store to the next level.
Work Schedule:
Monday - Friday: 8:00a - 4:30p
Gift Shop Hours:
Monday - Friday: 7:00a - 8:00p
Saturday - Sunday: 8:00a - 7:00p
POSITION SUMMARY:
The Store Manager is responsible for the gift shop's sales performance and ensuring the entire team is informed of store goals and performance progress. They play a key role in keeping the team updated on how the store is performing relative to these goals. Every employee contributes to achieving these performance objectives.
Store Appearance:
Ensure the gift shop is clean, organized, and visually appealing at all times.
Oversee product display, shelf organization, and floor cleanliness.
Ensure compliance with sanitation and infection prevention standards.
Implement and maintain corporate visual merchandising guidelines.
Ensure effective, attractive product displays to enhance the shopping experience.
Adjust planograms as needed for promotions or seasonal changes.
Oversee the arrangement of fixtures, shelves, and displays.
Optimize store layout for accessibility, product visibility, and traffic flow.
Adjust fixture placement as required for new products or seasonal promotions.
Ensure proper display of in-store graphics and signage.
Keep promotional materials updated and in good condition.
Follow hospital and corporate branding guidelines for all graphics.
Infection Prevention Guidelines:
Ensure adherence to infection prevention protocols and guidelines.
Maintain cleanliness to prevent contamination and protect customers and staff.
Stay updated on new infection control guidelines and train staff accordingly.
Ensure the proper use of Personal Protective Equipment (PPE) by staff.
Train team members on when and how to use PPE correctly.
Ensure access to PPE and compliance with hospital safety regulations.
Cash Management:
Oversee all aspects of cash handling and cash flow.
Ensure accurate register balancing and cash count at the end of each shift.
Address any cash discrepancies promptly and follow company policies.
Ensure proper setup of starting cash drawer at the beginning of each shift.
Conduct regular cash counts and reconcile any discrepancies.
Ensure proper handling of all payment types: cash, credit cards, payroll deductions, and hospital charges.
Train staff on processing payments securely and accurately.
Ensure proper documentation for all transactions in line with company policies.
Banking:
Ensure timely and accurate bank deposits.
Complete necessary documentation for bank deposits.
Maintain accurate financial records for auditing purposes.
Employee Management
Oversee hiring, training, and development of gift shop staff.
Conduct performance reviews and support staff growth opportunities.
Manage employee scheduling to ensure adequate staffing and stay within labor budgets.
Handle employee terminations when necessary and in accordance with Human Resources policies.
Partner Relationship Management:
Foster strong relationships with hospital contacts and volunteers.
Maintain clear, professional communication with hospital departments.
Support volunteer involvement and encourage collaboration with the hospital.
Requirements:MINIMUM QUALIFICATIONS
High School Diploma or equivalent
Previous experience in store management is required
KNOWLEDGE, SKILLS AND ABILITIES
Stand for long periods of time
Leadership: Be able to motivate a team, build trust, and create respectful relationships.
Be able to clearly communicate with customers and sales associates; Strong customer service skills with the ability to build rapport with customers
Ensure staff deliver excellent customer service and address complaints professionally.
Strong sales skills with the ability to upsell and cross-sell products
Excellent phone etiquette and communication skills
Basic math skills for processing transactions
Ability to work in a fast-paced environment and handle multiple tasks simultaneously
Read LessAre you an individual who thrives on accountability, continuous improvement, and being empowered to contribute to your team? Do you enjoy working in a fast-paced, purpose driven environment where your role directly impacts organizational success? If you're ready for a high-impact role and want to help shape the future of a growing company, we want to hear from you.
Cloverkey is a trusted name in retail gift shops within hospital systems. As a family-owned business, we are built on values of hard work, integrity, and exceptional customer service. We are looking for a Part Time Sales Associate for the Gift Shop at Baylor Scott & White, in Frisco, TX, who embodies these qualities and is ready to take our store to the next level.
Scheduled Hours: 9+ hours each week
Tuesday- Wednesday: 1:30pm-6:00pm
+ Morning AM coverage as needed
Gift Shop Hours:
Monday - Friday: 8:00AM - 6:00PM
Saturday - Sunday: 10:00AM - 4:00PM
POSITION SUMMARY:
The Sales Associate is responsible for delivering exceptional customer service, supporting store goals, maintaining a clean store, and handling cash transactions. They assist customers, follow company policies, and build positive relationships with hospital contacts and volunteers.
Customer Service
Provide exceptional customer service to every customer who enters the gift shop. This includes greeting every customer upon entry into the shop, thanking them for their purchase and inviting them back as they exit the shop.
Store Performance
Responsible for meeting store performance objectives. The daily and monthly sales goals are available for viewing in the Daily Operations Binder and on the POS Register.
Responsible to follow the Corporate and Store Manager directions for supporting those events.
Responsible for clocking in and out according to their scheduled work slot to ensure the store stays within its budgeted hours allotment for the week.
Store Appearance
Ensure the store is clean and looks its best.
Make sure all shelves are dusted, any trash is off the gift shop floor and spots are cleaned, items are organized displayed according to corporate standards, and that the store is generally clean and tidy.
Any special cleanliness requirements related to infection prevention.
Surfaces should be cleaned as per the gift shop schedule and instructions.
Cash Management
Responsible for his or her own cash handling.
Counting down the register drawer to ensure accuracy at the start of every shift.
In the event of a shift change (with one employee leaving and a new employee coming in) the outgoing employee will count the drawer in the presence of the incoming employee (or Store Manager).
Responsible for following company policy for taking credit cards and other forms of payment (e.g. cash, payroll deduction, hospital charge account, etc.).
Properly notate any cash overages or shortages per company policy and notify the Store Manager immediately of unexplained differences of more than $10.
Personal Performance
Responsible for following hospital and Cloverkey policies related to personal appearance, attendance, and customer service. Employee performance is measured individually and as a team for each annual performance review and will cover performance, knowledge of store operations, adhering to work schedule, driving gift shop sales, customer service, understanding and adherence to hospital policies, following supervisor instructions, attitude, among other performance measures.
Partner Relationship Management
Demonstrate a knowledge of who the hospital contact is and an understanding of the importance of maintaining a good relationship with the hospital.
Show respect for and understanding of the role of volunteers in the hospital and in the gift shop (if applicable).
Requirements:MINIMUM QUALIFICATIONS
High School Diploma or equivalentPrevious experience in gifts sales or a related field is preferredKNOWLEDGE, SKILLS AND ABILITIES
Stand for long periods of timeStrong customer service skills with the ability to build rapport with customersExcellent phone etiquette and communication skillsBasic math skills for processing transactionsAbility to work in a fast-paced environment and handle multiple tasks simultaneouslyStrong sales skills with the ability to upsell and cross-sell productsEffective time management skills to prioritize tasks and meet deadlinesAbility to work in a fast-paced environment and handle multiple tasks simultaneously Read LessAre you an individual who thrives on accountability, continuous improvement, and being empowered to contribute to your team? Do you enjoy working in a fast-paced, purpose driven environment where your role directly impacts organizational success? If you're ready for a high-impact role and want to help shape the future of a growing company, we want to hear from you.
Cloverkey is a trusted name in retail gift shops within hospital systems. As a family-owned business, we are built on values of hard work, integrity, and exceptional customer service. We are looking for a Shift Supervisor who embodies these qualities and is ready to take our accounting area to the next level.
SCHEDULE: 35 - 40 hours per week, including weekends as needed.
Opening Shift: 6:45a - 3pClosing Shift: 12p - 8:15pGift Shop Hours:
Monday to Friday: 7:00am to 8:00pm
Saturday to Sunday: 9:00am to 7:00pm
RESPONSIBILITIES:
Helps customers by providing information, answering questions, obtaining merchandise requested, completing payment transactions, and preparing merchandise for delivery.Assist manager in realizing or exceeding determined sales plans and target metric objectivesEnsure consistent execution of company’s marketing and visual presentationSet up advertising displays and arrange merchandise on counter or tables to promote salesTrain staff on how to drive sales through consistent development of product knowledge and customer service standardsEnsure compliance to policies and procedures and report concerns to Store ManagerMaintain proper inventory controls, facilitate inventory transaction and bulk count as guided by senior management; receive incoming product shipments as requiredEnsure the store is secured at closing by checking if the doors are locked, alarms are set and all safes are lockedCash ManagementResponsible for his or her own cash handling. Every shift starts with the incoming employee counting down the register drawer to ensure accuracy. In the event of a shift change (with one employee leaving and a new employee coming in) the outgoing employee will count the drawer in the presence of the incoming employee (or Store Manager or Assistant Store Manager)Follow company policy for taking credit cards and other forms of payment (e.g. cash, payroll deduction, hospital charge account, etc.). Employees must properly notate any cash overages or shortages per company policy and notify the Store Manager immediately of unexplained differences of more than $10Keep daily records of store sales, damages, deposit log, scheduling, employee discount and new hire paperworkShift Supervisors have additional responsibility to ensure the gift shop opens when Sales Associates fail to secure a replacement and when the Store Manager/Assistant Manager is unable to work scheduled hoursMaintains clean and tidy workspace, including supervision of cleaning servicesOther responsibilities as requiredRequirements:High School diploma or equivalentMinimum of 2 years of Retail Experience requiredSupervisor experience preferred but not mandatory.Minimum of 1 year of cash handling experience preferredBasic computer skills, familiarity with point-of-sale tracking technology a plusKNOWLEDGE, SKILLS AND ABILITIES
Stand for long periods of timeStrong sales skills with the ability to upsell and cross-sell productsStrong customer service skills with the ability to build rapport with customersExcellent phone etiquette and communication skillsBasic math skills for processing transactionsAbility to work in a fast-paced environment and handle multiple tasks simultaneouslyEffective time management skills to prioritize tasks and meet deadlines Read LessCompany Overview
Are you an individual who thrives on accountability, continuous improvement, and being empowered to contribute to your team? Do you enjoy working in a fast-paced, purpose driven environment where your role directly impacts organizational success? If you're ready for a high-impact role and want to help shape the future of a growing company, we want to hear from you.
Cloverkey is a trusted name in retail gift shops within hospital systems. As a family-owned business, we are built on values of hard work, integrity, and exceptional customer service. We are looking for a part-time Sales Associate who embodies these qualities and is ready to take our accounting area to the next level.
RESPONSIBILITIES:
Customer Service
Provide exceptional customer service to every customer who enters the gift shop. This includes greeting every customer upon entry into the shop, thanking them for their purchase and inviting them back as they exit the shop.Store Performance
Responsible for meeting store performance objectives. The daily and monthly sales goals are available for viewing in the Daily Operations Binder and on the POS Register.Responsible to follow the Corporate and Store Manager directions for supporting those events.Responsible for clocking in and out according to their scheduled work slot to ensure the store stays within its budgeted hours allotment for the week.Store Appearance
Ensure the store is clean and looks its best.Make sure all shelves are dusted, any trash is off the gift shop floor and spots are cleaned, items are organized displayed according to corporate standards, and that the store is generally clean and tidy.Any special cleanliness requirements related to infection prevention.Surfaces should be cleaned as per the gift shop schedule and instructions.Cash Management
Responsible for his or her own cash handling.Counting down the register drawer to ensure accuracy at the start of every shift.In the event of a shift change (with one employee leaving and a new employee coming in) the outgoing employee will count the drawer in the presence of the incoming employee (or Store Manager).Responsible for following company policy for taking credit cards and other forms of payment (e.g. cash, payroll deduction, hospital charge account, etc.).Properly notate any cash overages or shortages per company policy and notify the Store Manager immediately of unexplained differences of more than $10.Personal Performance
Responsible for following hospital and Cloverkey policies related to personal appearance, attendance, and customer service.Employee performance is measured individually and as a team for each annual performance review and will cover performance, knowledge of store operations, adhering to work schedule, driving gift shop sales, customer service, understanding and adherence to hospital policies, following supervisor instructions, attitude, among other performance measures.Partner Relationship Management
Demonstrate a knowledge of who the hospital contact is and an understanding of the importance of maintaining a good relationship with the hospital.Show respect for and understanding of the role of volunteers in the hospital and in the gift shop (if applicable).MINIMUM QUALIFICATIONS
High School Diploma or equivalentPrevious experience in gifts sales or a related field is preferredKNOWLEDGE, SKILLS AND ABILITIES
Stand for long periods of timeStrong customer service skills with the ability to build rapport with customersExcellent phone etiquette and communication skillsBasic math skills for processing transactionsAbility to work in a fast-paced environment and handle multiple tasks simultaneouslyStrong sales skills with the ability to upsell and cross-sell productsEffective time management skills to prioritize tasks and meet deadlinesAre you an individual who thrives on accountability, continuous improvement, and being empowered to contribute to your team? Do you enjoy working in a fast-paced, purpose driven environment where your role directly impacts organizational success? If you're ready for a high-impact role and want to help shape the future of a growing company, we want to hear from you.
Cloverkey is a trusted name in retail gift shops within hospital systems. As a family-owned business, we are built on values of hard work, integrity, and exceptional customer service. We are looking for a P/T Sales Associate who embodies these qualities and is ready to take our accounting area to the next level.
SCHEDULE: Part-time, approximately 20–29 hours/week.
GIFT SHOP HOURS:
MONDAY-FRIDAY: 7:00AM - 8:00PM
SATURDAY-SUNDAY:9:00AM - 7:00PM
HOSPITAL REQUIRED TESTING:
A QuantiFERON Gold testProof of MMR (measles, mumps, and rubella) immunization.Proof of COVID-19 vaccinationPOSITION SUMMARY:
The Sales Associate is responsible for delivering exceptional customer service, supporting store goals, maintaining a clean store, and handling cash transactions. They assist customers, follow company policies, and build positive relationships with hospital contacts and volunteers.
RESPONSIBILITIES:
Customer Service
Provide exceptional customer service to every customer who enters the gift shop. This includes greeting every customer upon entry into the shop, thanking them for their purchase and inviting them back as they exit the shop.Store Performance
Responsible for meeting store performance objectives. The daily and monthly sales goals are available for viewing in the Daily Operations Binder and on the POS Register.Responsible to follow the Corporate and Store Manager directions for supporting those events.Responsible for clocking in and out according to their scheduled work slot to ensure the store stays within its budgeted hours allotment for the week.Store Appearance
Ensure the store is clean and looks its best.Make sure all shelves are dusted, any trash is off the gift shop floor and spots are cleaned, items are organized displayed according to corporate standards, and that the store is generally clean and tidy.Any special cleanliness requirements related to infection prevention.Surfaces should be cleaned as per the gift shop schedule and instructions.Cash Management
Responsible for his or her own cash handling.Counting down the register drawer to ensure accuracy at the start of every shift.In the event of a shift change (with one employee leaving and a new employee coming in) the outgoing employee will count the drawer in the presence of the incoming employee (or Store Manager).Responsible for following company policy for taking credit cards and other forms of payment (e.g. cash, payroll deduction, hospital charge account, etc.).Properly notate any cash overages or shortages per company policy and notify the Store Manager immediately of unexplained differences of more than $10.Personal Performance
Responsible for following hospital and Cloverkey policies related to personal appearance, attendance, and customer service.Employee performance is measured individually and as a team for each annual performance review and will cover performance, knowledge of store operations, adhering to work schedule, driving gift shop sales, customer service, understanding and adherence to hospital policies, following supervisor instructions, attitude, among other performance measures.Partner Relationship Management
Demonstrate a knowledge of who the hospital contact is and an understanding of the importance of maintaining a good relationship with the hospital.Show respect for and understanding of the role of volunteers in the hospital and in the gift shop (if applicable).MINIMUM QUALIFICATIONS
High School Diploma or equivalentPrevious experience in gifts sales or a related field is preferredKNOWLEDGE, SKILLS AND ABILITIES
Stand for long periods of timeStrong customer service skills with the ability to build rapport with customersExcellent phone etiquette and communication skillsBasic math skills for processing transactionsAbility to work in a fast-paced environment and handle multiple tasks simultaneouslyStrong sales skills with the ability to upsell and cross-sell productsEffective time management skills to prioritize tasks and meet deadlinesAre you an individual who thrives on accountability, continuous improvement, and being empowered to contribute to your team? Do you enjoy working in a fast-paced, purpose driven environment where your role directly impacts organizational success? If you're ready for a high-impact role and want to help shape the future of a growing company, we want to hear from you.
Cloverkey is a trusted name in retail gift shops within hospital systems. As a family-owned business, we are built on values of hard work, integrity, and exceptional customer service. We are looking for a P/T Sales Associate who embodies these qualities and is ready to take our accounting area to the next level
Schedule:
Monday: 9AM-3:00PM
Tuesday: 3:00PM-8:15PM
Saturday: 8:45AM-5:00PM
Sunday: 2:30PM-7:15PM
POSITION SUMMARY:
The Sales Associate is responsible for delivering exceptional customer service, supporting store goals, maintaining a clean store, and handling cash transactions. They assist customers, follow company policies, and build positive relationships with hospital contacts and volunteers.
RESPONSIBILITIES:
Customer Service
Provide exceptional customer service to every customer who enters the gift shop. This includes greeting every customer upon entry into the shop, thanking them for their purchase and inviting them back as they exit the shop.Store Performance
Responsible for meeting store performance objectives. The daily and monthly sales goals are available for viewing in the Daily Operations Binder and on the POS Register.Responsible to follow the Corporate and Store Manager directions for supporting those events.Responsible for clocking in and out according to their scheduled work slot to ensure the store stays within its budgeted hours allotment for the week.Store Appearance
Ensure the store is clean and looks its best.Make sure all shelves are dusted, any trash is off the gift shop floor and spots are cleaned, items are organized displayed according to corporate standards, and that the store is generally clean and tidy.Any special cleanliness requirements related to infection prevention.Surfaces should be cleaned as per the gift shop schedule and instructions.Cash Management
Responsible for his or her own cash handling.Counting down the register drawer to ensure accuracy at the start of every shift.In the event of a shift change (with one employee leaving and a new employee coming in) the outgoing employee will count the drawer in the presence of the incoming employee (or Store Manager).Responsible for following company policy for taking credit cards and other forms of payment (e.g. cash, payroll deduction, hospital charge account, etc.).Properly notate any cash overages or shortages per company policy and notify the Store Manager immediately of unexplained differences of more than $10.Personal Performance
Responsible for following hospital and Cloverkey policies related to personal appearance, attendance, and customer service.Employee performance is measured individually and as a team for each annual performance review and will cover performance, knowledge of store operations, adhering to work schedule, driving gift shop sales, customer service, understanding and adherence to hospital policies, following supervisor instructions, attitude, among other performance measures.Partner Relationship Management
Demonstrate a knowledge of who the hospital contact is and an understanding of the importance of maintaining a good relationship with the hospital.Show respect for and understanding of the role of volunteers in the hospital and in the gift shop (if applicable).MINIMUM QUALIFICATIONS
High School Diploma or equivalentPrevious experience in gifts sales or a related field is preferredKNOWLEDGE, SKILLS AND ABILITIES
Stand for long periods of timeStrong customer service skills with the ability to build rapport with customersExcellent phone etiquette and communication skillsBasic math skills for processing transactionsAbility to work in a fast-paced environment and handle multiple tasks simultaneouslyStrong sales skills with the ability to upsell and cross-sell productsEffective time management skills to prioritize tasks and meet deadlines Read Less