Position: Office Administrator
All are welcomed! People of color, & individuals with disabilities are strongly encouraged to apply. Benefits eligibility includes (but not limited to): Generous Paid Time Off. 8 holidays and 2 personal days off.
Employee Assistance Program.
Our mission at Cloud Home Healthcare Services is to bring hope, healing, and recovery to people's lives. Cloud Home Healthcare Services employs a dynamic and diverse group of professionals that reflect the many facets of our clients and provide a wide range of services to adults, and families who struggle with mental health, chemical health, and domestic and sexual abuse.
A career with Cloud Home Healthcare Services provides an opportunity to enrich your own life alongside coworkers who share a special passion for making a real difference in the lives of others. We hold ourselves and each other accountable to the highest standards in all our service and seek demonstrated ability to provide the highest quality of professional and customer service.
Position Summary: This position provides an office based administrative support to provide integrated, efficient, and high-quality services for clients and staff including but not limited to,
a. Completion of face-to-face appointment scheduling and administrative support for branch managers and service providers.
b. Serve as primary face to face contact at the front desk to greet and direct clients and visitors.
c. Answer and direct incoming telephone calls to destination.
d. Answer routine questions and relays/forwards information as necessary
e. Help MHPs schedule appointments on Procentive & send appointment reminders to clients
f. When needed, provide language interpretation services to non-English speaking clients during face to face or telehealth sessions with providers.
g. Coordinate client intake & DA appointments
h. Ensure both clients & staff files are up to date accordingly using the specified check lists
i. Scan and upload all client files & staff files in the shared company folder & inform management to transfer to main vault
j. Familiarize with company employee handbook & facilitate onboarding & orientation of new prospective applicants.
k. Transport clients to their health care providers when needed.
l. Provide specialized program support as assigned.
m. Ensure HIPAA practices are met by monitoring all computer and other office gadgets have no trace of PHI & other sensitive information left. Remind all staff to shut off their workstations all the time
n. Keep records of payroll receipts and vendor payment records
o. Print standardized reports for interpreters & other vendors to ensure no time conflicts
p. Create employee and case managers directory
q. Keep log of incoming & outgoing phone calls
Qualifications
At least two-years degree or certificate program plus a comparable work experience with a proven track record of success in similar prior role.
Preferred Qualifications
• A high school diploma plus an associate level education in similar discipline with over 5 years administrative experience in a busy work setting is an added advantage.
Experience working with and/or delivering services to diverse populations.
• Administrative support experience in a behavioral or medical health setting and third-party coverage verification.
• Experience with Electronic Health Record systems. As an essential healthcare provider, Cloud Home Healthcare Services follows all local, state, and federal guidelines regarding COVID-19 precautions.
Skills
Proficiency in word processing, database management and spreadsheets.
Cloud Home Healthcare Services Health is an Equal Opportunity Employer committed to creating a diverse workforce. Cloud Home Healthcare Services will not discriminate against any employee or applicant based upon a person's race, color, creed, religion, national origin, marital status, gender identity, disability, status regarding public assistance, age, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class. For more opportunities, please visit Cloud Home Healthcare Services website! Click here cloudhhcs.com.
Company DescriptionWe are a growing mental health organization serving adults with severe and persistent mental illness (SPMI) in St. Cloud as well as within the Metro area that offers its employees & contractors flexible schedules, and opportunity for professional growth and development.
PRIMARY RESPONSIBILITIES
Provide skills training, assessment and monitoring in the areas identified in the client’s Diagnostic Assessment and Functional Assessment.
Creating and Reviewing of Treatment Plans and Functional Assessments
Provide services in a one to one and group format, in the recipient’s home, community and in the office.
Participate in regular staff/team meetings.
Maintain records of progress for each face-to-face meeting and telephone contact with client. Reports will include an assessment of client’s ability to function and manage the symptoms of his/her illness based on observation and interaction with the client. As a result of the assessment, Practitioner will decide the appropriate interventions or assist the client in obtaining and maintaining the highest level of independence possible.
Maintain records of contact with other providers and or collateral contacts regarding client care.
Assist clients to create a treatment plan.
Schedule appointments and see the client to give requested services for the amount of time and frequency agreed upon by the clinical treatment team and client, and as needed based on the client’s immediate needs.
Coordinate and cooperate with other agency and community providers to provide the best possible care for the client. This practitioner will complete all necessary Release of Information documents for communication with other providers and keep these current for each client in order to be compliant with HIPAA and Data Privacy guidelines.
Participate in medication monitoring.
Monitor client progress and with the clinical team, modifies the treatment plan as appropriate. Communicates changes in service needs and recommendations to Clinical Supervisor/Mental Health Professional, Treatment Director, Case Manager, and other members of the treatment team on an ongoing basis to coordinate client care.
Intervene as necessary for emergencies and/or when he/she assesses that the client is unable to manage his/her illness in a reasonable manner. Contact to appropriate emergency services, doctors, staff, and emergency family contacts will be made to alert them of intervention planned or taken.
Meet regularly with Clinical Supervisor/Mental Health Professional/Treatment Director for individual and group reviews of client needs and receive direction for treatment. Annual chart audits will be completed.
Complete all paperwork, reports, and charting contemporaneously and in an organized manner.
Participate actively in on-going professional growth and development; maintain appropriate professional behavior and participate in appropriate supervision.
Other duties as assigned.
Company DescriptionWe are a growing mental health organization serving adults with severe and persistent mental illness (SPMI) in St. Cloud as well as within the Metro area that offers its employees & contractors flexible schedules, and opportunity for professional growth and development.