Salesforce Industries Delivery Lead This is an exciting opportunity to join Salesforce Industries Team and grow your career in this exciting and accelerating space. Our team is growing rapidly and is looking to add experienced Salesforce Delivery Leads with industry experience to join our team as associate managers. This role will have day-to-day management of our Salesforce technical team, onshore and offshore. You'll oversee programmatic elements, integration, data migration and we'll need you to have a strong understanding of the Salesforce platform, and basic to intermediate understanding of integrations, single sign, security, etc. (Mulesoft, Informatica, other ETL tools a huge plus). You'll coordinate offshore usage with a solution architect and project manager. You'll lead development of customized components, so we're looking for candidates who can get their hands dirty and jump in and write code if necessary (Apex, Visualforce, Lightning Components, front end web technologies). For now, all business travel, international and domestic, is currently restricted to client-essential sales/delivery activity only. Please note: The safety and well-being of our people continues to be the top priority, and our decisions around travel are informed by government COVID-19 response directives, recommendations from leading health authorities and guidance from a number of infectious disease experts. Typical Day Snapshot: Lead Salesforce.com implementation engagement and provide engagement leadership Assess engagement performance, risks, issues and impact on solution and service delivery commitments, client relationships, etc. Own development of plan to review and manage client expectations throughout delivery and ensure the values we are delivering are in line with client expectations. Create an integrated project plan from the individual project plans, showing the high-level flow of project milestones and dependencies across projects. Use the plan to rebalance work and manage variances across projects. Lead business and functional requirements definition and prioritization/scoping of requirements Monitor and control the quality management process, manage expectations, conduct milestone reviews, manage process performance, conduct continuous improvement and causal analysis activities. Monitor all issues that affect the team, project, or program and potential risks. Manage program/project's financial, resource strategy and contingency Disseminate best practices on solution positioning and delivery Build and maintain high performance teams Support pre-sales activities inclusive of participating in sales calls and proposal development Basic Qualifications: A minimum of 3 years' experience in Agile development and delivery following scrum principles A minimum of 2 years of experience in Cloud Computing (SaaS, PaaS) and Salesforce.com, either through work at industry participants or consulting to the industry. A minimum of 3 years' experience in Cloud Computing project implementation Well-rounded in both functional and technical aspects of a CRM engagement A minimum of 2 years of experience leading teams Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associates Degree, must have minimum 6 years' work experience) Preferred Skills: Salesforce Industries certifications and experience in Communications, Financial Services, Health, Utilities, Public Sector or Consumer Goods Excellent communication and presentation skills Ability to adapt to dynamic work environment and be creative within a team Customer oriented and great at building client relationships Strong background in Cloud Computing solutions clouDo you have a passion for using new technologies to make a positive impact on business and cod computing strategy, systems design, integration, implementation and management. Previous experience in leading up an Application Functional team (Configuration, customization, Force.com development) or Application Integration team (including data integration/data modeling) Consulting experience with medium to large consulting firms focusing on cloud computing related consulting (solution architecture, storage, SaaS, multi-tenant computing, large scale computing environments, etc). Experience managing multi-shore projects PMP and other project management certification preferred Salesforce.com and other cloud platform certifications Very strong work ethic with a customer service focus (high intensity) 5+ years of consulting experience preferred; executive level sales support experience in consulting/professional services. Professional Skill Requirements: Proven ability to build, manage and foster a team-oriented environment. Proven ability to work creatively and analytically in a problem-solving environment Desire to work in an information systems environment. Excellent communication (written and oral) and interpersonal skills. Excellent leadership and management skills.
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