About Clean Market
Clean Market is a physician-led, luxury wellness company at the intersection of medical science and functional wellness. Clean treatments and personalized care with results you can feel, all guided by our team of medical professionals.
We specialize in customized IV Nutrient Therapy and detoxifying Lymphatic Drainage Massages. Guests can also explore our Wellness Shop for clean supplements, skincare, self-care essentials, and snacks.
Clean Market currently operates wellness locations in New York City, Las Vegas, and Miami. We’re excited to bring the brand to the Midwest with our first-ever Chicago location.
Role Overview
We’re hiring a hands-on Store & Nursing Manager for our Chicago market. This is a unique leadership role for a Nurse Practitioner who is also business-minded and excited to run day-to-day store operations while leading and developing a high-performing team.
You’ll be responsible for driving sales and profitability, maintaining exceptional client experience standards, ensuring medical and operational compliance, and building a strong team through hiring, training, and coaching. You’ll partner closely with regional leadership and cross-functional teams (Operations, Education, Inventory, Client Services) to execute priorities and improve performance.
Location: Chicago, IL
Schedule: In-person, 40 hours per week
Reports to: Head of Operations
Direct Reports: RNs, NPs, Massage Therapists and Front Desk Team Members in the Chicago market.
Key Responsibilities
1) Store & Medical Operations
Own daily operations across the store and clinical floor: staffing, scheduling, appointment flow, client experience, and team execution.Implement and maintain SOPs that support efficient, profitable operations.Ensure cleanliness, safety, and adherence to sterility and clinical standards during treatment delivery.Conduct routine chart audits and monitor compliance with internal protocols and applicable regulations.Oversee facilities, equipment readiness, and service quality standards.2) Sales, Revenue, and Performance Management
Drive store performance to meet or exceed revenue targets and profitability goals.Use KPIs and reporting to assess performance, identify gaps, and build weekly/monthly action plans.Lead initiatives that increase conversion, rebooking, memberships, upsells, and cross-sells.Analyze client feedback and service trends to improve offerings and elevate the overall experience.Identify opportunities to improve service efficiency and reduce operational expenses without compromising quality.3) Clinical Leadership & Team Development
Recruit, hire, onboard, train, and retain top talent to support current operations and future growth.Set clear expectations and create accountability for performance, education, and client experience standards.Partner with the Education Manager to ensure completion of training and continuing education (including Attensi modules, where applicable).Conduct performance evaluations, provide coaching, and support career development.Build a culture of collaboration, professionalism, and high performance.4) Inventory & Supply Management
Oversee stock-to-sales processes for medical and non-medical supplies, amenities, and retail.Partner with the Inventory Manager to optimize par levels, reduce waste, and prevent stockouts.Ensure accurate ordering, receiving, organization, and inventory control practices.5) Customer Experience & Brand Standards
Maintain a client-first environment and ensure consistent 5-star service delivery.Handle customer complaints and escalations with professionalism and discretion.Implement feedback loops to measure client satisfaction and drive improvements.Uphold Clean Market brand standards across the full in-store experience.6) Cross-Functional Collaboration
Work closely with the Head of Store Operations to align local execution to company goals.Partner with Education, Inventory, and Client Services teams to implement updates and resolve operational issues.Identify local partnership and community opportunities that support growth and brand awareness.Qualifications
Active Nurse Practitioner (APRN-FPA) license (and ability to practice in Illinois); strong IV therapy competency and comfort operating in a clinical setting. (Required)Completed over 4,000 clinical hours in collaboration with a physician.Demonstrated leadership experience managing and developing teams (clinical and/or retail/service teams).Strong operational instincts: scheduling, workflow management, process improvement, and accountability.Sales and business acumen with comfort using metrics to drive decisions and results.Excellent communication, organization, and decision-making skills.Experience in a multi-service environment preferred (wellness, med spa, IV lounge, boutique fitness, hospitality, or specialty retail).Physical requirements: Ability to stand for extended periods and lift up to ~30 pounds.
Read LessOverview
The Lead Massage Therapist (Lead LMT) is a full-time leadership role responsible for elevating massage operations, therapist performance, and client experience at the store level. This individual serves as both a clinical expert and on-floor leader, ensuring consistent execution of Clean Market’s service standards while acting as a cultural anchor for the LMT team.
At Clean Market, Lymphatic Drainage Massage (LDM) is a cornerstone offering within our science-backed, preventative wellness model. As a Lead LMT, you are not only delivering exceptional bodywork—you are guiding clients through a personalized wellness journey that supports detoxification, recovery, and overall well-being.
This role requires mastery across all Clean Market massage modalities—including lymphatic sculpting, signature massage, facial massage, prenatal and deep tissue massage—as well as the ability to train, coach, and inspire a high-performing team.
The Clean Market Approach to Massage
Clean Market’s Lymphatic Drainage Massage is a gentle yet highly effective treatment designed to support the body’s natural detoxification and immune function. By guiding lymphatic fluid through precise, intentional techniques, therapists help reduce inflammation, improve circulation, and promote overall balance.
Our method integrates:
Swedish massage techniques to enhance relaxation and circulationVodder Manual Lymphatic Drainage (MLD) for targeted fluid movementMyofascial release to relieve tension and improve mobilityTools such as cupping, Gua Sha, and dry brushing to enhance resultsEvery treatment is personalized based on client goals—whether focused on detox, sculpting, recovery, or relaxation.
As Lead LMT, you are responsible for upholding and teaching this methodology with precision and consistency.
How Massage Integrates Into the Clean Market Experience
Massage at Clean Market is not a standalone service—it is part of a holistic, multi-modality wellness ecosystem.
IV Nutrient Therapy
Support enhanced nutrient absorption through improved circulationReduce inflammation and fatigue post-infusionEncourage pairing of IV + massage for a full-body resetThe Lead LMT ensures therapists are confidently educating clients on these synergies and contributing to a seamless, elevated wellness journey.
Key ResponsibilitiesService & Operational Excellence
Hire, train, onboard, and mentor LMTs on all massage protocols and Clean Market methodologiesEnsure consistency and quality across all service offeringsMaintain treatment room standards, ensuring all spaces are clean, organized, and guest-readyConduct routine room auditsMonitor inventory and submit weekly Supply Request FormsPartner with management on scheduling and capacity planning to optimize service flowScheduling of LMTsTeam Leadership & Communication
Serve as the primary on-shift leader and support system for all LMTsProvide ongoing coaching, feedback, and hands-on technique developmentFoster a collaborative, positive, and high-performance team cultureAct as liaison between therapists and Store Manager, escalating issues as neededClient Experience
Lead by example in delivering best-in-class, results-driven massage servicesEnsure therapists are confidently educating clients on treatment benefits and frequencyMaintain awareness of client feedback trends and support service improvementsUphold a luxury, personalized, and hospitality-driven experienceRespond to client feedbackTechnology & Administrative
Support therapist performance tracking and service consistencyAssist in resolving scheduling conflicts and optimizing booking flowThe Role of an LMT at Clean Market
At Clean Market, LMTs are more than service providers—they are:
Educators: Guiding clients on the benefits of lymphatic massage and recommending personalized treatment plansCare Providers: Delivering safe, effective, and results-driven treatments aligned with brand standardsBrand Ambassadors: Embodying Clean Market’s values through professionalism, positivity, and client-first serviceCollaborators: Working cross-functionally with nurses, front desk, and operations teamsWellness Advocates: Encouraging clients to integrate services like IV therapy and infrared sauna for optimal resultsAs Lead LMT, you set the standard for this role and ensure the entire team operates at this level.
Qualifications
Active Illinois Massage Therapy License (required)minimum of 1 year of lymphatic massage experienceExpertise across all Clean Market massage servicesProven leadership ability with strong communication and organizational skillsPassion for wellness, client experience, and team developmentSuccess Indicators
Therapists are well-trained, confident, and aligned with Clean Market standardsTeam culture is positive, supportive, and high-performingClient satisfaction and service consistency remain high across all massage offeringsMassage services are effectively integrated into the broader Clean Market ecosystemTreatment rooms are consistently clean, stocked, and service-ready Read Less