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• C

  Engineer I/II/III  

  City of Suffolk

  Permanent - Suffolk

  Posted: 20/02/2026

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  This position will be responsible for the management of complex engine... Read More

  This position will be responsible for the management of complex engineering projects, operations and programs and will require minimal supervision. Performs professional and technical work involving project management for design and construction of complex capital improvement projects for the department and review, approval, and acceptance of private development projects. Position also performs administrative work in assisting with budgeting and limited staff supervision in the absence of the manager for the assigned division. Work involves significant involvement in management of complex capital improvement projects, environmental management, compliance and enforcement programs and performing engineering reviews of complex or politically sensitive private construction plans to ensure compliance with Federal, State and City codes and engineering standards. Work also involves providing technical support in responding to citizen concerns pertaining to roadway improvements, drainage, erosion and sediment control, utility systems, or other departmental issues. This is a senior level position performing engineering tasks of high complexity, with involvement in division operational and policy decisions. Position reports to Utility Engineering Manager.
  
  To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.
  
  This is a in person position. There will be no remote work available. Provides recommendations to interdepartmental staff as input for Planning Commission and City Council actions to assure that requirements and special needs of the City are met. Works in coordination with interdepartmental staff to develop and inform the City's comprehensive plan updates as it relates to growth and water and sewer infrastructure needs. Investigate and resolve complex and highly technical private development and any associated operational problems to keep development plan project review procedures and project design tasks on schedule. Manage and coordinate efforts to meet drinking water and wastewater federal, State, and City regulatory program requirements. Develop internal staff work plans to meet these requirements. Develop design requirements for the rehabilitation of existing infrastructure, pumping stations, and other drinking water and sanitary sewer related design elements. Conduct private development and capital project design reviews using the City's project review software. Performs project management; administers contracts and manages design of complex capital improvement projects involving streets, drainage, utilities, or facility improvements and conducts site inspections as needed; monitors expenditures and financial status of specific projects; acts as project liaison between the City and other agencies.Prepares, conducts and monitors all project correspondence, contract bid documents, project meetings, and project utility relocations; develops project schedules; provides support for other Capital Improvement Project (CIP) staff; monitors and directs the inspection staff in the completion of their daily tasks; coordinates & manages all utility relocations; and provides resolution of conflicts between plan data and actual field conditions; monitors right of way acquisition for capital projects.Coordinates activities of engineers, contractors, surveyors, consultants, or other professionals for project design and construction; meets with developers/engineers to discuss City policies and standards in design planning.Oversees preparation of contract specifications and other bid documents for procurement of construction contracts; conducts public bid openings, acts on award recommendations, prepares certification of funds, and oversees contract execution.Reviews project plans, change orders, and payment requests from engineering consultants, contractors, and vendors; reviews material submittals for project compliance.Reviews complex or politically sensitive plans and plats for private development, commercial construction, and subdivision sites for compliance with City, State and Federal codes and engineering standards.Provides supervision and guidance and assumes leadership role (such as plan review coordinator) for departmental projects.Supervises/coordinates inspection services for City capital improvement projects and private development projects; coordinates work activities with inspection staff to enforce objectives of City codes and programs.Coordinates projects, activities, permitting, and compliance with issues with other federal, state, local, and/or private agencies (such as Army Corps of Engineers, Environmental Protection Agency (EPA), Virginia Department of Transportation (VDOT), Virginia Department of Health (VDH), Hampton Roads Sanitation District (HRSD), Department of Environmental Quality (DEQ), Department of Conservation and Recreation (ODCR), or Virginia Marine Resources Commission (VMRC). Reviews and approves bond estimates; issues permits; coordinates inspections; cites violations as appropriate.Responds to citizen questions, concerns, or complaints pertaining to drainage, erosion, traffic, utility systems, department program/services, or other issues; investigates complaints, confers with parties involved, and addresses issues as appropriate; provides information, researches problems, and initiates problem resolution.Provides information, education, and technical assistance to the public; meets with local businesses or citizen groups affected by City projects.Coordinates acquisition of property/easements from private landowners for City projects; coordinates property appraisals, plat preparation, and deeds of easement or transfer.Updates the Public Facilities Manual to develop standard operating procedures; and assists in the development of policies regarding implementation of new regulations, standards, required fees and other engineering functions.Performs quantity takeoffs and cost estimates for proposed projects and economic development initiatives.Researches new construction methods, materials, and procedures; makes decisions or recommendations for City use.Prepares or completes various forms, reports, correspondence, designs/drawings, spreadsheets, presentations, or other documents.Receives various forms, reports, correspondence, site plans or other documentation; reviews, completes, processes, forwards or retains as appropriate.Attends various meetings, serves on committees, and makes presentations as needed. Assists in grant writing and monitoring grant fund expenditures and reimbursements.Updates computer databases of information pertaining to capital improvement project projects, subdivision and commercial developments, or other projects; monitors availability of funding in accounts.Updates time sheets for billing of staff time.Assists citizens in reviewing plans for proposed City/State construction projects.Performs general/clerical tasks, which may include answering telephone calls, typing documents, making copies of standard documents and blueprints, sending/receiving faxes, filing documentation, or processing incoming/outgoing mail. Please review the information below. The position the selected candidate will be hired into will depend upon qualifications.
  
  Engineer I:
  Bachelor's degree in Engineering, Engineering Technology, or closely related field is required; supplemented by 5 months previous experience and/or training involving engineering plan review, project management, computer-aided engineering design, or personal computer operations. Prefer Virginia Engineer-in-Training certification.
  
  Engineer II:
  Bachelor's degree in Civil Engineering, Civil Engineering Technology, or closely related field and 3 years project management for design/construction of engineering projects, engineering plan review, computer-aided engineering design or closely related experience ; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.
  Must possess and maintain valid Virginia Engineer-in-Training certification. Must possess and maintain a valid driver's license.
  
  Engineer III:
  Bachelor's degree in Civil Engineering, Civil Engineering Technology, or closely related field supplemented by 6 years previous experience or training and 10 years in project management for design/construction of engineering projects, engineering plan review, computer-aided engineering design or closely related experience ; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Requires a valid driver's license.
  Must possess and maintain a valid Virginia Professional Engineer (P.E.) license.
  
  Salary Ranges:
  Engineer I: $66,289 - $104,271 Annually
  Engineer II: $70,954 - $111,609 Annually
  Engineer III: $81,380 - $128,010 Annually Ability to take on new design tasks in order to reduce the costs associated with contracted design work . . click apply for full job details Read Less

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• C

  Service Support Manager  

  City of Suffolk

  Permanent - Suffolk

  Posted: 20/02/2026

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  Under general supervision, performs supervisory and administrative wor... Read More

  Under general supervision, performs supervisory and administrative work of an information technology Service Support section. Work involves managing the performance of Level 1 and Level 2 services & support to staff and ensuring that service levels are achieved. The Service Support Manager will ensure that staff provides high-value interactions to meet or exceed expectations in regards to performance, meeting defined metrics/benchmarks, and that standards and processes are followed to provide effective customer service and meet the requirements of the City. The Service Support Manager is responsible for the overall management and day-to-day operation of the Technology Service Desk, Project Management and improvements or the Public Works GIS program, Enterprise programs, and Engineering Technician Services; , software and hardware procurement, vendor management and compliance management. Employee must also exercise tact and courtesy in frequent contact with department's customers and the general public. Reports to the Assistant Director of the Department.
  
  To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.
  Oversees all requests, incidents and problems. Manages and coordinates urgent and complicated support issues. Acts as escalation point for all requests and incidents.Develops and matures phone/ticket escalation processes to ensure free flowing escalation and information within the organization.Determines root cause of issues and communicates appropriately to internal and external customersMonitors all service requests to assure that all incidents and changes are being handled in a timely manner and with high quality customer service.Oversees the development, implementation, and maintenance of appropriate documentation and support programs for end-users.Develops and maintains knowledge base, FAQ's, tutorials, help guides, and other educational and training materials provided to end users.Performs administrative responsibilities for IT, and ensures customer procurement requests for computing hardware, software, or mobile devices are handled efficiently and within SLA's.Manages the process for the communication of outage/emergency activities to the organization.Manages vendor relationships as it depends on daily operational needs.Performs purchase order review and approval/budgeting responsibility.Reviews survey feedback to improve services, tools and support experience.Keeps confidential all applicant, client, and verification and company proprietary information.Supervises department employees, which involves such duties as instructing, assigning and reviewing work, maintaining standards, acting on employee problems, selecting new employees, appraising employee performance, recommending promotions, discipline, termination and salary increases.Provides daily management and supervision of the assigned Department's Service Support Section.Monitors and evaluates service support staff performance; coordinates training and development.Recommends, develops, and implements new work processes as necessary to increase effectiveness and efficiencies in deliver of customer service.Maintains, reviews, and recommends adequate internal control procedures.Operates a vehicle and a variety of equipment such as personal computer, fax machine, copier, etc.Uses computer supplies and office productivity software such as Microsoft Word, Microsoft Excel, Kronos time keeping, etc. based on departmental requirementsMay assist the Department Assistant Director or Director in the development of departmental policies.Performs other related duties as required.
  Bachelor's Degree in Information Technology or related field with 3 to 5 years of experience in Enterprise Programs, Service Desk and /or Call Center with a Tiered environment, with at least three years of experience managing, mentoring and supervising technical support teams in a public or private environment and demonstrated excellent written and verbal communication skills; or any equivalent combination of training and experience which provides the required knowledge, skills and abilities. Requires a valid driver's license.
  
  ITIL V3 Foundation certification required for the Department of Information Technology.
  Knowledge of the methods, policies, and procedures of a City Department as they pertain to the performance of duties of the Service Support Manager.Knowledge of the policies and procedures, organization and function of the department.Knowledge of support service and IT support desk policies and procedures.Knowledge of the principles of supervision, organization, and administration.Skilled in the use of a variety of help desk software and/or ticketing systems.Knowledge and experience in using KACE SMA is a plus.Knowledge and experience in using and administering BeyondTrust remote desktop tool.Possess at least 2-3 yrs experience in administering Microsoft Intune, Office 365, Microsoft Entra ID and Active Directory.Ability to direct, supervise, and coordinate the work of subordinate employees.Ability to exercise independent judgment and initiative in completing assigned tasks.Ability to interpret policy and procedural guidelines and to resolve problems and questions.Ability to communicate effectively in oral and written form.Ability to exercise tact, courtesy and firmness in frequent contact with customers and the general public.Ability to establish and maintain effective working relationships as necessitated by work assignments.Ability to compare and/or judge the readily observable, functional, structural, or compositional characteristics (whether similar to or divergent from obvious standards) of data, people or things.Ability of speaking and/or signaling people to convey or exchange information. Includes giving instructions, assignments and/or directions to subordinates or assistants.Ability to read a variety of reports, records, invoices, etc.; to prepare reports, correspondence, purchase orders, accounting reports, etc., using prescribed formats and conforming to all rules of punctuation, grammar, diction, and style.Ability to apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions.Ability to record and deliver information, to explain procedures, to follow oral and written instructions.Ability to communicate effectively and efficiently.
  
  

  Compensation details: 06 Yearly Salary

  
  
  

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