Hornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. City Ferry, part of Hornblower Group’s Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems. Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full-service shipping, waterfront logistics and management company that specializes in the operation and maintenance of government and commercial vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’s additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit hornblowercorp.com.
We are currently seeking friendly, upbeat, talented people to work seasonally as Actor/Deckhands on board our Seadog speed boat ride, entertaining passengers in a fun and upbeat manner, and providing excellent customer service. If you like interacting with people from all over the world, have a friendly, outgoing personality, and an interest in performing in theatre (or improv), then this may be the position for you! We seek friendly, courteous people with exceptional customer service skills, who enjoy engaging with the public in an interactive manner, and can learn a basic script which includes both historical information and a narrative theme.
The right person will be adaptable, dynamic, and embody Hornblower’s RESPECT Service System.
Duties and Responsibilities:Learn the basic script for the narration and prepare your own 'verbalization' of the ride through the Lake. (Actor/Deckhands are provided with a basic script, but some leeway is given to inject your own personality and company-approved supplemental materialDeliver an engaging and informative experience on the vessel, using a wireless mic, in front of the passengers. Greet and interact with passengers in a friendly, courteous manner. The Actor/Deckhands play the role of 'congenial host,' greeting guests with a smile, and bidding them farewell at the end of the cruise.Responsible for cleaning all parts of the vessel, including between trips and at end of each shift.Learn and perform important maritime skills such as safely throwing and tying lines, emergency procedures, and more.Take part in safety drills and work in cooperation with the captain and crew of the vessel.Arrive to work on time and punch in and out on the company’s time clock system.Communicate clearly with other departments and personnel.Additional job duties assignedRequirements & Qualifications:Ability to learn and memorize information, and to deliver an engaging “story-like” tour.Ability to express anecdotes in a clear and coherent delivery style, and to engage with audience members / customers in a humorous yet family-friendly way.Capacity to keep calm and maintain a pleasant demeanor in a busy, fast-paced work environment.Tolerance for getting wet over the course of a typical shift. Seadog is a high-powered “splash boat” that travels at high speeds and truly “makes waves.”Ability to stay on your feet for lengthy periods of time.Theatre or improv experience can be helpful but is not necessary. If you have an engaging personality and sense of humor, the narration skills can be learned and developed.A commitment to being on time and delivering a consistently entertaining and interactive tour.Availability on weekends is important; you must be able to work either or Saturday or Sunday.Pre-employment and on-going random drug testing are required for all marine personnel#HB2
The RESPECT Service System embodies our mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.
Read LessHornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. City Ferry, part of Hornblower Group’s Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems. Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full-service shipping, waterfront logistics and management company that specializes in the operation and maintenance of government and commercial vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’s additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit hornblowercorp.com.
The successful Deckhand is responsible for maintaining the appearance and cleanliness of the vessel, ensuring guest comfort and safety while underway, and assisting with docking and undocking.
Duties and Responsibilities:Provide exceptional hospitality to guests and coworkers as prescribed in our RESPECT service systemFollow safety procedures in order to ensure the protection of passengers and vesselParticipate in routine safety drills to prepare for major incidentsHandle lines to moor vessels to pierStand watch in ships' bows, sterns, or bridge wings in order to look for obstructions in a ship's path or to locate navigational aids such as buoys and lighthousesAssist Captain and supervisory personnel in maintain vessel equipment and systems such as HVAC, engine, and technical equipmentMaintain the cleanliness and safety of all common areasSweep, mop, and wash down decks and exterior to remove dirt, and debris, using brooms, mops, brushes, and hosesLoad or unload materials from vessels; gather and remove trash from vesselService, clean, and supply restroomsBe prepared to begin work at scheduled timeMaintain uniform and personal grooming in compliance with appearance standardsAdditional job duties assignedRequirements & Qualifications:High School Diploma (or GED or High School Equivalence Certificate) preferredMust be at least eighteen (18) years of ageMust be able to effectively understand and convey written and verbal information to guests and coworkersMust possess a service orientation – actively looking for ways to help othersEnergetic and enthusiastic personality essentialWill work for extended periods of time without sittingMust be able to lift up to fifty (50) poundsMust be able to throw mooring lines from ship to pierMust have normal color vision to accurately interpret navigational lights and color-sensitive system and safety displaysMay be required to apply for a Transportation Workers ID CardWill be required to be available for work on all major holidays#HB2
The RESPECT Service System embodies our mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.
Read LessHornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. City Ferry, part of Hornblower Group’s Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems. Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full-service shipping, waterfront logistics and management company that specializes in the operation and maintenance of government and commercial vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’s additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit hornblowercorp.com.
The
T
Duties and Responsibilities:Successfully perform all Front of the house (FOH) roles Schedule all training and follow shifts for new crewWork as a supervisor on cruises where new crew is training to lend a helping hand and ensure the training standards are being executedCheck in crew for pre-shift meeting by ensuring all in the correct uniform per roleProvide crew with any knowledge needed to successfully execute the cruiseKeep all crew motivated throughout training Develop strong teamwork within the crew Assist with orientation, recruitment and training and retention of assigned vessel(s) Ensure crew are trained and consistently follow and adheres to proper company standards Additional job duties assigned Requirements & Qualifications:High school degree or equivalent required Understanding the ability to execute all F&B positions Must be highly energetic and motivating Maintain clean and professional standards Strong communication skills Strong organizational skillsCommunicate effectively in oral and written form Demonstrate ability to manage multiple priorities/tasks Full product knowledge of: Menu Wine list Drink list#HB1
The RESPECT Service System embodies our mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.
Read LessHornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. City Ferry, part of Hornblower Group’s Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems. Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full-service shipping, waterfront logistics and management company that specializes in the operation and maintenance of government and commercial vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’s additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit hornblowercorp.com.
Position Summary:
The successful Restaurant Supervisor is responsible for ensuring that the front of house staff operates successfully. This position entails overseeing and leading the front of the house crew during cruise execution to provide wonderful dining experiences to guests while adhering to safety rules and maintaining a high level of customer satisfaction.
Duties and Responsibilities:
Supervise and coordinate the activities of restaurant front of house staff to ensure efficient and effective operations.Ensure that all food and beverages are prepared and served in accordance with quality standards and customer preferences.Train and develop restaurant staff to provide excellent customer service and maintain high levels of cleanliness and hygiene.Maintain accurate records of restaurant transactions, including sales, inventory, and customer feedback.Resolve guest complaints and ensure that all guest issues are handled in a timely and professional manner.Ensure compliance with all health and safety regulations, as well as restaurant policies and procedures.Collaborate with management to develop and implement strategies to improve restaurant performance and profitability.Assist with the recruitment and hiring of new restaurant staff as needed.Perform other duties as assigned by management.Other Duties and Responsibilities
Additional job duties as assigned.Requirements & Qualifications:
High school diploma or equivalent required; associate degree in hospitality management or a related field is a plus.Minimum of two (2) years guest service supervisory experience.Strong leadership, communication, and interpersonal skills.Certification in Health & Hygiene – SERV Safe Certification in Alcohol Service – TIPS for managing onboard bars. Excellent guest service skills and a passion for delivering exceptional dining experiences.Proficiency in computer systems and software such as POS systemsAbility to work in a dynamic and fast-paced environment, including evenings, weekends, and holidays.#HB1
The RESPECT Service System embodies our mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.
Read LessHornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. City Ferry, part of Hornblower Group’s Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems. Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full-service shipping, waterfront logistics and management company that specializes in the operation and maintenance of government and commercial vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’s additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit hornblowercorp.com.
The captain is responsible for the saft operation, maintenance, and overall condition of the vessel and the safety of all aboard. The captain is the supervisor of the vessel crew. The captain directs the crew on a day-to-day basis and must meet and maintain the minimum qualification requirements of the company and all regulatory agencies.
Duties and Responsibilities:The Captain is the company’s onboard manager and representative.Responsible for the safe and efficient operation and navigation, in all weather conditions, of the vessel as well as the safety of all persons on board.Ensures that the vessel is properly manned in accordance with the vessel’s COI and that accurate passenger counts are conducted and recorded.Responsible for the training of the vessel crew and adherence to all applicable United States Coast Guard, Federal and State laws, including Company policies and procedures. Evaluate the capabilities and performance of each crew member, and keep the Operations Manager informed.Responsible to immediately report any accident, incident, or unusual occurrence, by the quickest available means, to the appropriate manager. Captain must also ensure that the company’s Accident/Incident/Unusual Occurrence forms and/or USCG Form 2692 is filled out in an accurate, clear, concise, complete, and timely manner.Responsible for the appearance and cleanliness of the vessel.Performing specified preventative maintenance, including but not limited to gangways, diesel, hydraulic, pneumatic, electrical, water (potable, raw, black, and gray), fire suppression, communications, and navigation.Ensures periodic engine room inspections are conducted while underway.Document and report maintenance activities and deficiencies in the company’s Wheel-House Software.Must be conversant with the vessels Security Plan to ensure that security drills are conducted and recorded as required by company policy and logged a timely manner.Conduct Safety Drills as required by USCG regulations and as may be outlined by Company Policy.Responsible for conducting daily job briefings at the beginning and end of the shift. The completion of the job briefing must be acknowledged and logged in the vessel’s logbook.Responsible for the conduct of all crew to ensure that all company policies are being adhered to.Ensure adherence to Coast Guard rules and regulations, and other federal and local rules and regulation.Ensure strict compliance to Emergency Response Plan.Additional job duties as assigned.Requirements & Qualifications:Minimum 100-TON Master Inland or above LicenseTWIC, First Aid/CPR.Marine Radio Operator PermitDetail Oriented / situational awarenessStrong Radar / Navigation skillsStrong focus on safety and teamworkStrong customer service, organization, and interpersonal skills.Maintain a high level of organization, detailed oriented and meet deadlines.Handle multiple tasks/projects at one time.Establish and maintain effective working relationships as required by job responsibility.Listen effectively, assess the situation, determine relevant issues, & suggest solutions.Have a working knowledge of computer skills, including but not limited to proficiency with Microsoft Office Suites.Must be able to effectively understand and convey written and verbal information to coworkers and guests.Maintain uniform and personal grooming in compliance with appearance standards.Will be required to be available for work nights, weekends and on all major holidays.#HB1
The RESPECT Service System embodies our mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.
Read LessHornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. City Ferry, part of Hornblower Group’s Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems. Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full-service shipping, waterfront logistics and management company that specializes in the operation and maintenance of government and commercial vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’s additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit hornblowercorp.com.
Position Summary:
The Deckhand monitors deck areas onboard the vessel(s) as well as passengers, to ensure safety during ferry operations, dockside and underway. The Deckhand handles lines and rigging to launch or dock the boat and performs custodial and/or general maintenance tasks as directed. The Deckhand provides a high level of customer service to all guests.
Duties and Responsibilities:
Monitor passenger & crewmember safety issues on the vessel. Ensure that safety equipment is utilized and appropriate guidelines are followed for all tasks involving physical risk or hazardous materials.Participate in meetings, training, drills, and safety audits as required by USCG & company policy.Develop an understanding of all phases of shipboard safety procedures and knowledge of the location and use of all firefighting and safety equipment (i.e., fire extinguishers, fire stations, life preservers, work vest, life floats, and rescue boat).Handle and dispose of all chemicals and other types of hazardous or caustic materials in compliance with Safety Data Sheets (SDSs), as required.Report safety-related concerns.Handle mooring lines to dock or undock the vessel.Responsible for getting underway, mooring, anchoring, handling lines, and bridge operations in all weather conditions.Sell tickets and concessions, responsible for ticketing equipment, inventory, and cash.Provide refreshments including alcoholic beverages at times, to guests.Perform lookout duties while underway, including watching for other vessels and monitoring the waterway for potentially unsafe conditions.Assist in boarding and disembarking of passengers and vehicles.Assist with filling potable water, bunkering fuel, connecting, and disconnecting shore power as directed.Perform cleaning and custodial tasks of the vessels and property, including maintenance and construction tasks as assigned and minor engineering repairs and rounds as directed.Assist with training of crew as directed.Comply with rules and regulations contained in the crew handbook and as directed by supervisor.Understand and comply with the Safety Management System (SMS).Understand and comply with Ship Instructions (SIs).Maintain Crew Qualification binder.Collaborate with other HMS personnel to remain attentive to regulatory requirements and alert to regulatory changes.Assist the Master in ensuring compliance with all applicable local, state, and federal safety and environmental regulations.Assist the Master in ensuring the vessel is in an inspection-ready condition at all times.Present professional level of customer service and appearance to all clients and at all times, both internal and external.Responsible for handling money and balancing deposits/money bags.Report safety, operational, and environmental issues to the vessel master.Additional job duties as assigned.Requirements & Qualifications:
High School Diploma (or GED or High School Equivalence Certificate) preferred. Will work for extended periods of time without sitting. Must be able to lift fifty (50) pounds. First Aid and CPR/AED Certification a plus but not required. Strong customer service, organization, and interpersonal skills. Maintain a high level of organization, detailed oriented and meet deadlines. Handle multiple tasks/projects at one time. Establish and maintain effective working relationships as required by job responsibility. Listen effectively, assess the situation, determine relevant issues, & suggest solutions. Have a working knowledge of computer skills, including but not limited to proficiency with Microsoft Office Suites. Must be able to effectively understand and convey written and verbal information to coworkers and guests. Maintain uniform and personal grooming in compliance with appearance standards. Will be required to be available for work nights, weekends and on all major holidays.#HB1
The RESPECT Service System embodies our mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.
Read LessHornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. City Ferry, part of Hornblower Group’s Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems. Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full-service shipping, waterfront logistics and management company that specializes in the operation and maintenance of government and commercial vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’s additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit hornblowercorp.com.
#CityCruisesUS
#HB2
The RESPECT Service System embodies our mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.
Read LessHornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. City Ferry, part of Hornblower Group’s Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems. Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full-service shipping, waterfront logistics and management company that specializes in the operation and maintenance of government and commercial vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’s additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit hornblowercorp.com.
Position Summary:
The successful Cook I - will be friendly and efficient while providing buffet maintenance and replenishment, running food from galley to appropriate areas, and assisting in the routine cleaning of galley and buffet areas.
Duties and Responsibilities:
Provide exceptional hospitality to coworkers and guests as prescribed in our RESPECT service system.Responsible for buffet maintenance and replenishment.Maintains accurate rotation of food to assure top quality and freshness.Responsible for reading and understanding ticketing system to deliver trays of food to the proper location.Efficiently and promptly deliver hot and cold food items to the dining cabin from the galley.Receive and organize hot line food orders; portion, arrange, and garnish food for service.Assist in routine cleaning of galley including daily cleaning of equipment and implements, sanitizing food preparation surfaces, and mopping floors.Maintain uniform and personal grooming in compliance with appearance standards.Other Duties and Responsibilities
Additional job duties as assigned.Requirements & Qualifications:
At least one (1) year of previous kitchen/culinary experience preferred.High school diploma or equivalent preferredEnergetic and enthusiastic personality essentialWill be closely supervised; must be able to take direction.Must be able to effectively understand and convey written and verbal information to coworkers and guests.Must possess a service orientation – actively looking for ways to help others.Will work for extended periods without sitting.The nature of the work may be strenuous, and the work environment may be warm.Required to lift and move heavy items such as cases of provisions and large containers of prepared foods.Will be required to be available for work on all major holidays.Must meet minimum state age requirements.#HB2
#CityCruisesUS
The RESPECT Service System embodies our mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.
Read LessHornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. City Ferry, part of Hornblower Group’s Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems. Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full-service shipping, waterfront logistics and management company that specializes in the operation and maintenance of government and commercial vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’s additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit hornblowercorp.com.
The successful Deckhand is responsible for maintaining the appearance and cleanliness of the vessel, ensuring guest comfort and safety while underway, and assisting with docking and undocking. This position has superb guest service & communication skills.
Duties and Responsibilities:Provide exceptional hospitality to guests and coworkers as prescribed in the RESPECT SERVICE SYSTEM.Follow safety procedures to ensure the protection of passengers and vessel.Participate in routine safety drills to prepare for major incidents including man overboard, fire and abandon ship.Handle lines to moor vessels to pier.Stand watch in ships’ bows, sterns, or bridge wings to look for obstructions in a ship’s path or to locate navigational aids such as buoys and lighthouses.Assist Captain and supervisory personnel in maintaining vessel equipment and systems such as HVAC, engine, and technical equipment.Maintain the cleanliness and safety of all common areas.Sweep, mop, and wash down decks and exterior to remove dirt and debris using brooms, mops, brushes, and hoses.Load or unload materials from vessels; gather and remove trash from vessel.Service, clean, and supply restrooms.Be prepared to begin work at scheduled time.Maintain uniform and personal grooming in compliance with appearance standards.Performs security/safety patrols of all decks while vessel is underway. Communicates with passengers, answering questions and responding to complaints.Assists with boarding and disembarking of passengers.Additional job duties as assigned.Requirements & Qualifications:High School Diploma (or GED or High School Equivalence Certificate) preferred.Will work for extended periods of time without sitting.Must be able to lift fifty (50) pounds.First Aid and CPR/AED Certification a plus but not required.Strong customer service, organization, and interpersonal skills.Maintain a high level of organization, detailed oriented and meet deadlines.Handle multiple tasks/projects at one time.Establish and maintain effective working relationships as required by job responsibility.Listen effectively, assess the situation, determine relevant issues, & suggest solutions.Have a working knowledge of computer skills, including but not limited to proficiency with Microsoft Office Suites.Must be able to effectively understand and convey written and verbal information to coworkers and guests.Maintain uniform and personal grooming in compliance with appearance standards.Will be required to be available for work nights, weekends and on all major holidays.#CityCruisesUS
#HB1
The RESPECT Service System embodies our mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.
Read LessHornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. City Ferry, part of Hornblower Group’s Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems. Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full-service shipping, waterfront logistics and management company that specializes in the operation and maintenance of government and commercial vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’s additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit hornblowercorp.com.
Position Summary:
The successful Restaurant Supervisor is responsible for ensuring that the front of house staff operates successfully. This position entails overseeing and leading the front of the house crew during cruise execution to provide wonderful dining experiences to guests while adhering to safety rules and maintaining a high level of customer satisfaction.
Duties and Responsibilities:
Supervise and coordinate the activities of restaurant front of house staff to ensure efficient and effective operations.Ensure that all food and beverages are prepared and served in accordance with quality standards and customer preferences.Train and develop restaurant staff to provide excellent customer service and maintain high levels of cleanliness and hygiene.Maintain accurate records of restaurant transactions, including sales, inventory, and customer feedback.Resolve guest complaints and ensure that all guest issues are handled in a timely and professional manner.Ensure compliance with all health and safety regulations, as well as restaurant policies and procedures.Collaborate with management to develop and implement strategies to improve restaurant performance and profitability.Assist with the recruitment and hiring of new restaurant staff as needed.Perform other duties as assigned by management.Other Duties and Responsibilities
Additional job duties as assigned.Requirements & Qualifications:
High school diploma or equivalent required; associate degree in hospitality management or a related field is a plus.Minimum of two (2) years guest service supervisory experience.Strong leadership, communication, and interpersonal skills.Certification in Health & Hygiene – SERV Safe Certification in Alcohol Service – TIPS for managing onboard bars. Excellent guest service skills and a passion for delivering exceptional dining experiences.Proficiency in computer systems and software such as POS systemsAbility to work in a dynamic and fast-paced environment, including evenings, weekends, and holidays.#CityCruisesUS
#HB1
The RESPECT Service System embodies our mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.
Read Less