Hornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. City Ferry, part of Hornblower Group’s Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems. Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full-service shipping, waterfront logistics and management company that specializes in the operation and maintenance of government and commercial vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’s additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit hornblowercorp.com.
Position Summary:
The successful Restaurant Supervisor is responsible for ensuring that the front of house staff operates successfully. This position entails overseeing and leading the front of the house crew during cruise execution to provide wonderful dining experiences to guests while adhering to safety rules and maintaining a high level of customer satisfaction.
Duties and Responsibilities:
Supervise and coordinate the activities of restaurant front of house staff to ensure efficient and effective operations.Ensure that all food and beverages are prepared and served in accordance with quality standards and customer preferences.Train and develop restaurant staff to provide excellent customer service and maintain high levels of cleanliness and hygiene.Maintain accurate records of restaurant transactions, including sales, inventory, and customer feedback.Resolve guest complaints and ensure that all guest issues are handled in a timely and professional manner.Ensure compliance with all health and safety regulations, as well as restaurant policies and procedures.Collaborate with management to develop and implement strategies to improve restaurant performance and profitability.Assist with the recruitment and hiring of new restaurant staff as needed.Perform other duties as assigned by management.Other Duties and Responsibilities
Additional job duties as assigned.Requirements & Qualifications:
High school diploma or equivalent required; associate degree in hospitality management or a related field is a plus.Minimum of two (2) years guest service supervisory experience.Strong leadership, communication, and interpersonal skills.Certification in Health & Hygiene – SERV Safe Certification in Alcohol Service – TIPS for managing onboard bars. Excellent guest service skills and a passion for delivering exceptional dining experiences.Proficiency in computer systems and software such as POS systemsAbility to work in a dynamic and fast-paced environment, including evenings, weekends, and holidays.#HB2 – Medium Priority
The RESPECT Service System embodies our mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.
Read LessHornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. City Ferry, part of Hornblower Group’s Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems. Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full-service shipping, waterfront logistics and management company that specializes in the operation and maintenance of government and commercial vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’s additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit hornblowercorp.com.
Position Summary:
The successful Restaurant Supervisor is responsible for ensuring that the front of house staff operates successfully. This position entails overseeing and leading the front of the house crew during cruise execution to provide wonderful dining experiences to guests while adhering to safety rules and maintaining a high level of customer satisfaction.
Duties and Responsibilities:
Supervise and coordinate the activities of restaurant front of house staff to ensure efficient and effective operations.Ensure that all food and beverages are prepared and served in accordance with quality standards and customer preferences.Train and develop restaurant staff to provide excellent customer service and maintain high levels of cleanliness and hygiene.Maintain accurate records of restaurant transactions, including sales, inventory, and customer feedback.Resolve guest complaints and ensure that all guest issues are handled in a timely and professional manner.Ensure compliance with all health and safety regulations, as well as restaurant policies and procedures.Collaborate with management to develop and implement strategies to improve restaurant performance and profitability.Assist with the recruitment and hiring of new restaurant staff as needed.Perform other duties as assigned by management.Other Duties and Responsibilities
Additional job duties as assigned.Requirements & Qualifications:
High school diploma or equivalent required; associate degree in hospitality management or a related field is a plus.Minimum of two (2) years guest service supervisory experience.Strong leadership, communication, and interpersonal skills.Certification in Health & Hygiene – SERV Safe Certification in Alcohol Service – TIPS for managing onboard bars. Excellent guest service skills and a passion for delivering exceptional dining experiences.Proficiency in computer systems and software such as POS systemsAbility to work in a dynamic and fast-paced environment, including evenings, weekends, and holidays.Physical Requirements
Ability to work onboard a moving vessel in varying weather and sea conditions, including maintaining balance and stability while underway.Work Environment
Work is performed primarily onboard a Coast Guard-inspected passenger vessel, with duties split between dining, service, storage, galley-adjacent, and administrative areas.#HB1
The RESPECT Service System embodies our mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.
Read LessHornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. City Ferry, part of Hornblower Group’s Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems. Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full-service shipping, waterfront logistics and management company that specializes in the operation and maintenance of government and commercial vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’s additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit hornblowercorp.com.
The captain is responsible for the saft operation, maintenance, and overall condition of the vessel and the safety of all aboard. The captain is the supervisor of the vessel crew. The captain directs the crew on a day-to-day basis and must meet and maintain the minimum qualification requirements of the company and all regulatory agencies.
Duties and Responsibilities:The Captain is the company’s onboard manager and representative.Responsible for the safe and efficient operation and navigation, in all weather conditions, of the vessel as well as the safety of all persons on board.Ensures that the vessel is properly manned in accordance with the vessel’s COI and that accurate passenger counts are conducted and recorded.Responsible for the training of the vessel crew and adherence to all applicable United States Coast Guard, Federal and State laws, including Company policies and procedures. Evaluate the capabilities and performance of each crew member, and keep the Operations Manager informed.Responsible to immediately report any accident, incident, or unusual occurrence, by the quickest available means, to the appropriate manager. Captain must also ensure that the company’s Accident/Incident/Unusual Occurrence forms and/or USCG Form 2692 is filled out in an accurate, clear, concise, complete, and timely manner.Responsible for the appearance and cleanliness of the vessel.Performing specified preventative maintenance, including but not limited to gangways, diesel, hydraulic, pneumatic, electrical, water (potable, raw, black, and gray), fire suppression, communications, and navigation.Ensures periodic engine room inspections are conducted while underway.Document and report maintenance activities and deficiencies in the company’s Wheel-House Software.Must be conversant with the vessels Security Plan to ensure that security drills are conducted and recorded as required by company policy and logged a timely manner.Conduct Safety Drills as required by USCG regulations and as may be outlined by Company Policy.Responsible for conducting daily job briefings at the beginning and end of the shift. The completion of the job briefing must be acknowledged and logged in the vessel’s logbook.Responsible for the conduct of all crew to ensure that all company policies are being adhered to.Ensure adherence to Coast Guard rules and regulations, and other federal and local rules and regulation.Ensure strict compliance to Emergency Response Plan.Additional job duties as assigned.Requirements & Qualifications:Minimum 100-TON Master Inland or above LicenseTWIC, First Aid/CPR.Marine Radio Operator PermitDetail Oriented / situational awarenessStrong Radar / Navigation skillsStrong focus on safety and teamworkStrong customer service, organization, and interpersonal skills.Maintain a high level of organization, detailed oriented and meet deadlines.Handle multiple tasks/projects at one time.Establish and maintain effective working relationships as required by job responsibility.Listen effectively, assess the situation, determine relevant issues, & suggest solutions.Have a working knowledge of computer skills, including but not limited to proficiency with Microsoft Office Suites.Must be able to effectively understand and convey written and verbal information to coworkers and guests.Maintain uniform and personal grooming in compliance with appearance standards.Will be required to be available for work nights, weekends and on all major holidays.Physical Requirements
Ability to work onboard a moving vessel in varying weather and sea conditions, including maintaining balance and stability while underway.Work Environment
Work is performed primarily onboard a Coast Guard-inspected passenger vessel, with duties split between dining, service, storage, galley-adjacent, and administrative areas.#HB2
The RESPECT Service System embodies our mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.
Read LessHornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. City Ferry, part of Hornblower Group’s Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems. Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full-service shipping, waterfront logistics and management company that specializes in the operation and maintenance of government and commercial vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’s additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit hornblowercorp.com.
Position Summary:
The successful Restaurant Supervisor is responsible for ensuring that the front of house staff operates successfully. This position entails overseeing and leading the front of the house crew during cruise execution to provide wonderful dining experiences to guests while adhering to safety rules and maintaining a high level of customer satisfaction.
Duties and Responsibilities:
Supervise and coordinate the activities of restaurant front of house staff to ensure efficient and effective operations.Ensure that all food and beverages are prepared and served in accordance with quality standards and customer preferences.Train and develop restaurant staff to provide excellent customer service and maintain high levels of cleanliness and hygiene.Maintain accurate records of restaurant transactions, including sales, inventory, and customer feedback.Resolve guest complaints and ensure that all guest issues are handled in a timely and professional manner.Ensure compliance with all health and safety regulations, as well as restaurant policies and procedures.Collaborate with management to develop and implement strategies to improve restaurant performance and profitability.Assist with the recruitment and hiring of new restaurant staff as needed.Perform other duties as assigned by management.Other Duties and Responsibilities
Additional job duties as assigned.Requirements & Qualifications:
High school diploma or equivalent required; associate degree in hospitality management or a related field is a plus.Minimum of two (2) years guest service supervisory experience.Strong leadership, communication, and interpersonal skills.Certification in Health & Hygiene – SERV Safe Certification in Alcohol Service – TIPS for managing onboard bars. Excellent guest service skills and a passion for delivering exceptional dining experiences.Proficiency in computer systems and software such as POS systemsAbility to work in a dynamic and fast-paced environment, including evenings, weekends, and holidays.Physical Requirements
Ability to work onboard a moving vessel in varying weather and sea conditions, including maintaining balance and stability while underway.Work Environment
Work is performed primarily onboard a Coast Guard-inspected passenger vessel, with duties split between dining, service, storage, galley-adjacent, and administrative areas.#CityCruisesUS
#HB2
The RESPECT Service System embodies our mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.
Read LessHornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. City Ferry, part of Hornblower Group’s Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems. Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full-service shipping, waterfront logistics and management company that specializes in the operation and maintenance of government and commercial vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’s additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit hornblowercorp.com.
The successful Server is technically competent in serving food and beverages, is hospitable and cordial to guests and coworkers, acts safely and responsibly, and is knowledgeable about the vessel and the skyline.
Duties and Responsibilities:Provide exceptional hospitality to guests and coworkers as prescribed in our service systems, RESPECT.Greet guests and serve food and beverages in a timely fashion.Accurately take orders and enter them into the point-of-sale system.Maintain the cleanliness and safety of all common areas and service stations.Participate in the celebration and entertainment experience of the guest.Set up and break down dining room and service stations as prescribed; this requires movement of dining cabin furniture.Accurately collect payment from guests for on-board purchases.Provide information to guests including menu descriptions, order of service, entertainment options, cruise route and points of interest.Be prepared to begin work at the scheduled time.Maintain uniform and personal grooming in compliance with appearance standards.Assist with the warm and efficient greeting and seating of guests when they arrive.Additional job duties as assigned.Physical Requirements
Ability to work onboard a moving vessel in varying weather and sea conditions, including maintaining balance and stability while underway.Ability to stand and walk for extended periods, frequently throughout a shift.Ability to navigate stairs, ladders, narrow passageways, and confined spaces commonly found onboard vessels.Ability to lift, carry, push, and pull supplies, equipment, and inventory weighing up to 40 pounds independently.Ability to bend, stoop, kneel, crouch, reach overhead, and perform repetitive motions as required in food service and hospitality operations.Ability to respond quickly and effectively during normal operations, guest service situations, and emergency procedures.Ability to safely work in a fast-paced environment with exposure to moving equipment, wet surfaces, temperature variations, and moderate noise levels.Ability to visually inspect service areas, food presentation, cleanliness standards, and safety conditions.Ability to communicate effectively with guests, crew members, and management in person and via radio or other communication devices.Successfully complete vessel-specific safety and emergency training.Ability to work flexible schedules, including evenings, weekends, holidays, and extended shifts as operational needs require.Work Environment
Work is performed primarily onboard a Coast Guard-inspected passenger vessel, with duties split between dining, service, storage, galley-adjacent, and administrative areas.Position requires regular movement throughout multiple decks and may involve occasional exposure to outdoor marine environments, including heat, humidity, rain, wind, and sunlight.Must be able to safely perform duties while the vessel is docked or underway.Requirements & Qualifications:High school diploma or equivalent required.One (1) year experience in high volume restaurant preferred.Will work for extended periods without sitting.Required to lift furniture and other heavy items such as dishes up and down stairs.Must meet minimum state age requirements.Strong customer service, organization, and interpersonal skills.Maintain a high level of organization, detailed oriented and meet deadlines.Handle multiple tasks/projects at one time.Establish and maintain effective working relationships as required by job responsibility.Listen effectively, assess the situation, determine relevant issues, & suggest solutions.Have a working knowledge of computer skills, including but not limited to proficiency with Microsoft Office Suites.Must be able to effectively understand and convey written and verbal information to coworkers and guests.Maintain uniform and personal grooming in compliance with appearance standards.Will be required to be available for work nights, weekends and on all major holiday#HB2 – Medium Priority
The RESPECT Service System embodies our mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.
Read LessHornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. City Ferry, part of Hornblower Group’s Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems. Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full-service shipping, waterfront logistics and management company that specializes in the operation and maintenance of government and commercial vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’s additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit hornblowercorp.com.
Position Summary:
The Deckhand monitors deck areas onboard the vessel(s) as well as passengers, to ensure safety during ferry operations, dockside and underway. The Deckhand handles lines and rigging to launch or dock the boat and performs custodial and/or general maintenance tasks as directed. The Deckhand provides a high level of customer service to all guests.
Duties and Responsibilities:
Monitor passenger & crewmember safety issues on the vessel. Ensure that safety equipment is utilized and appropriate guidelines are followed for all tasks involving physical risk or hazardous materials.Participate in meetings, training, drills, and safety audits as required by USCG & company policy.Develop an understanding of all phases of shipboard safety procedures and knowledge of the location and use of all firefighting and safety equipment (i.e., fire extinguishers, fire stations, life preservers, work vest, life floats, and rescue boat).Handle and dispose of all chemicals and other types of hazardous or caustic materials in compliance with Safety Data Sheets (SDSs), as required.Report safety-related concerns.Handle mooring lines to dock or undock the vessel.Responsible for getting underway, mooring, anchoring, handling lines, and bridge operations in all weather conditions.Sell tickets and concessions, responsible for ticketing equipment, inventory, and cash.Provide refreshments including alcoholic beverages at times, to guests.Perform lookout duties while underway, including watching for other vessels and monitoring the waterway for potentially unsafe conditions.Assist in boarding and disembarking of passengers and vehicles.Assist with filling potable water, bunkering fuel, connecting, and disconnecting shore power as directed.Perform cleaning and custodial tasks of the vessels and property, including maintenance and construction tasks as assigned and minor engineering repairs and rounds as directed.Assist with training of crew as directed.Comply with rules and regulations contained in the crew handbook and as directed by supervisor.Understand and comply with the Safety Management System (SMS).Understand and comply with Ship Instructions (SIs).Maintain Crew Qualification binder.Collaborate with other HMS personnel to remain attentive to regulatory requirements and alert to regulatory changes.Assist the Master in ensuring compliance with all applicable local, state, and federal safety and environmental regulations.Assist the Master in ensuring the vessel is in an inspection-ready condition at all times.Present professional level of customer service and appearance to all clients and at all times, both internal and external.Responsible for handling money and balancing deposits/money bags.Report safety, operational, and environmental issues to the vessel master.Additional job duties as assigned.Requirements & Qualifications:
High School Diploma (or GED or High School Equivalence Certificate) preferred. Will work for extended periods of time without sitting. Must be able to lift fifty (50) pounds. First Aid and CPR/AED Certification a plus but not required. Strong customer service, organization, and interpersonal skills. Maintain a high level of organization, detailed oriented and meet deadlines. Handle multiple tasks/projects at one time. Establish and maintain effective working relationships as required by job responsibility. Listen effectively, assess the situation, determine relevant issues, & suggest solutions. Have a working knowledge of computer skills, including but not limited to proficiency with Microsoft Office Suites. Must be able to effectively understand and convey written and verbal information to coworkers and guests. Maintain uniform and personal grooming in compliance with appearance standards. Will be required to be available for work nights, weekends and on all major holidays.#HB1
The RESPECT Service System embodies our mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.
Read LessHornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. City Ferry, part of Hornblower Group’s Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems. Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full-service shipping, waterfront logistics and management company that specializes in the operation and maintenance of government and commercial vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’s additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit hornblowercorp.com.
The successful Deckhand is responsible for maintaining the appearance and cleanliness of the vessel, ensuring guest comfort and safety while underway, and assisting with docking and undocking. This position has superb guest service & communication skills.
Duties and Responsibilities:Provide exceptional hospitality to guests and coworkers as prescribed in the RESPECT SERVICE SYSTEM.Follow safety procedures to ensure the protection of passengers and vessel.Participate in routine safety drills to prepare for major incidents including man overboard, fire and abandon ship.Handle lines to moor vessels to pier.Stand watch in ships’ bows, sterns, or bridge wings to look for obstructions in a ship’s path or to locate navigational aids such as buoys and lighthouses.Assist Captain and supervisory personnel in maintaining vessel equipment and systems such as HVAC, engine, and technical equipment.Maintain the cleanliness and safety of all common areas.Sweep, mop, and wash down decks and exterior to remove dirt and debris using brooms, mops, brushes, and hoses.Load or unload materials from vessels; gather and remove trash from vessel.Service, clean, and supply restrooms.Be prepared to begin work at scheduled time.Maintain uniform and personal grooming in compliance with appearance standards.Performs security/safety patrols of all decks while vessel is underway. Communicates with passengers, answering questions and responding to complaints.Assists with boarding and disembarking of passengers.Additional job duties as assigned.Requirements & Qualifications:High School Diploma (or GED or High School Equivalence Certificate) preferred.Will work for extended periods of time without sitting.Must be able to lift fifty (50) pounds.First Aid and CPR/AED Certification a plus but not required.Strong customer service, organization, and interpersonal skills.Maintain a high level of organization, detailed oriented and meet deadlines.Handle multiple tasks/projects at one time.Establish and maintain effective working relationships as required by job responsibility.Listen effectively, assess the situation, determine relevant issues, & suggest solutions.Have a working knowledge of computer skills, including but not limited to proficiency with Microsoft Office Suites.Must be able to effectively understand and convey written and verbal information to coworkers and guests.Maintain uniform and personal grooming in compliance with appearance standards.Will be required to be available for work nights, weekends and on all major holidays.#CityCruisesUS
#HB1
The RESPECT Service System embodies our mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.
Read LessHornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. City Ferry, part of Hornblower Group’s Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems. Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full-service shipping, waterfront logistics and management company that specializes in the operation and maintenance of government and commercial vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’s additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit hornblowercorp.com.
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Duties and Responsibilities:Successfully perform all Front of the house (FOH) roles Schedule all training and follow shifts for new crewWork as a supervisor on cruises where new crew is training to lend a helping hand and ensure the training standards are being executedCheck in crew for pre-shift meeting by ensuring all in the correct uniform per roleProvide crew with any knowledge needed to successfully execute the cruiseKeep all crew motivated throughout training Develop strong teamwork within the crew Assist with orientation, recruitment and training and retention of assigned vessel(s) Ensure crew are trained and consistently follow and adheres to proper company standards Additional job duties assigned Requirements & Qualifications:High school degree or equivalent required Understanding the ability to execute all F&B positions Must be highly energetic and motivating Maintain clean and professional standards Strong communication skills Strong organizational skillsCommunicate effectively in oral and written form Demonstrate ability to manage multiple priorities/tasks Full product knowledge of: Menu Wine list Drink list#HB1
The RESPECT Service System embodies our mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.
Read LessHornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. City Ferry, part of Hornblower Group’s Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems. Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full-service shipping, waterfront logistics and management company that specializes in the operation and maintenance of government and commercial vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’s additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit hornblowercorp.com.
The successful Server is technically competent in serving food and beverages, is hospitable and cordial to guests and coworkers, acts safely and responsibly, and is knowledgeable about the vessel and the skyline.
Duties and Responsibilities:Provide exceptional hospitality to guests and coworkers as prescribed in our service systems, RESPECT.Greet guests and serve food and beverages in a timely fashion.Accurately take orders and enter them into the point-of-sale system.Maintain the cleanliness and safety of all common areas and service stations.Participate in the celebration and entertainment experience of the guest.Set up and break down dining room and service stations as prescribed; this requires movement of dining cabin furniture.Accurately collect payment from guests for on-board purchases.Provide information to guests including menu descriptions, order of service, entertainment options, cruise route and points of interest.Be prepared to begin work at the scheduled time.Maintain uniform and personal grooming in compliance with appearance standards.Assist with the warm and efficient greeting and seating of guests when they arrive.Additional job duties as assigned.Requirements & Qualifications:High school diploma or equivalent required.One (1) year experience in high volume restaurant preferred.Will work for extended periods without sitting.Required to lift furniture and other heavy items such as dishes up and down stairs.Must meet minimum state age requirements.Strong customer service, organization, and interpersonal skills.Maintain a high level of organization, detailed oriented and meet deadlines.Handle multiple tasks/projects at one time.Establish and maintain effective working relationships as required by job responsibility.Listen effectively, assess the situation, determine relevant issues, & suggest solutions.Have a working knowledge of computer skills, including but not limited to proficiency with Microsoft Office Suites.Must be able to effectively understand and convey written and verbal information to coworkers and guests.Maintain uniform and personal grooming in compliance with appearance standards.Will be required to be available for work nights, weekends and on all major holidays.Physical Requirements
Ability to work onboard a moving vessel in varying weather and sea conditions, including maintaining balance and stability while underway.Work Environment
Work is performed primarily onboard a Coast Guard-inspected passenger vessel, with duties split between dining, service, storage, galley-adjacent, and administrative areas.#CityCruisesUS
#HB1
The RESPECT Service System embodies our mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.
Read LessHornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. City Ferry, part of Hornblower Group’s Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems. Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full-service shipping, waterfront logistics and management company that specializes in the operation and maintenance of government and commercial vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’s additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit hornblowercorp.com.
The Group Concierge will help drive the post-purchase process for our group guests, developing strong rapport while handling the vital details of the group business. Along with coordinating the logistics for the event, the group concierge will drive upsell potential, increasing the average order value of each order they oversee. This position will report to the General Manager or the Senior Concierge Manager depending on port-specific needs.
Duties and Responsibilities:Sales Focus:
Develop a comprehensive knowledge of all regional vessels, products and enhancements. As directed, take the lead on post-contract follow-ups including passenger count adjustments and upsells to groups, with the goal of driving incremental revenue.Successfully upsells existing guests to higher-value options and enhancements.Follows City Cruises guidance on when and how to follow up with clients to present revenue generation opportunities through order enhancements. Handle objections as they arise by using vast product knowledge.Ability to maintain a flexible weekly schedule, including night and weekend demand while conducting site visits, cruise detail meetings and meeting clients as needed to support the account management team.Serve as a resource for the sales team, including conducting site visits, greeting clients upon boarding to be the local resource when a national account manager is not present in the local port.Guest Service:
Serve as the primary point of contact for client post-booking, including conducting site visits and meeting clients as needed.Be present during highly detailed events and serve as the liaison between sales and operationsHigh attention to detail, including complete and accurate product details are communicated to the Food & Beverage and Operation teams to ensure proper product execution.Ability to manage a minimum of 50 events per month, including handling all details for the cruise.As directed, being present during highly detailed events serving as a liaison between sales and operations.Develops strong rapport with the guest, thanking the guest for their business, gaining feedback, asking for referrals, rebooking, and firmly asking the client to fill out our survey.Work with the General Manager and Director of Sales to resolve all guest issues in a timely manner.Administrative:
Manage all administrative and operational activities (including payment collection) to enhance the guest experience.Answer all post-booking inquiries, leveraging deep understanding of vessel, products, enhancements, and pricing.Ensure guests are billed correctly (including payment collection) for all extra services provided according to the signed contract with the support of the Account Manager.Document guest interactions in Salesforce, emphasizing detailed notes and task management, and sending weekly reports as directed by the Director of Sales.Compile necessary reports for bi-weekly meetings, ensuring all cruise details are visible for the sales and operations team.Additional job duties assigned.
Requirements & Qualifications:Bachelor’s degree preferred with a minimum of 1 year of experience in a sales support or as an event coordinator.Communicate effectively in oral and written form.Maintain a high level of organization & be detail-oriented.Handle multiple tasks/projects at one time.Establish and maintain effective working relationships as required by job responsibility.Listen effectively, assesses the situation, determine relevant issues, & suggest solutions.Work with Microsoft Office applications (especially Word, Excel, PowerPoint).Must be able to work a flexible schedule, including nights and weekends to accommodate site inspections and guest needs.#HB1
The RESPECT Service System embodies our mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.
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