Company Description
Citizant is a leading provider of professional IT services to the U.S. government. We seek to address some of our country’s most pressing challenges in the areas of Agile application development, Enterprise Data Management, Enterprise Architecture, and Program Management support services – focusing on the U.S. Departments of Homeland Security and Treasury. We strive to hire only ethical, talented, passionate, and committed “A Players” who already align with the company’s core values: Drive, Excellence, Reputation, Responsibility, and a Better Future. No matter how large we grow, Citizant will retain its collaborative, supportive, small-company culture, where successful team effort to address external and internal customer challenges is valued above all individual contributions.
Duties and Responsibilities:
Enrollment Process Management:
Schedule appointments and/or service walk-ins for Personal Identity Verification (PIV) Card Activations, Enrollments, Certificate Updates, and PIN Resets.Answering phone calls/email inquiries related to PIV credentials and access control matters.Coordinate and conduct the enrollment process for PIV cards, including verifying the identity of applicants and collecting required documentation.Manage appointments and schedules to accommodate a steady flow of applicants while maintaining efficiency and accuracy.Documentation and Data Collection:
Accurately collect and document personal information, biometric data (such as fingerprints), and other necessary details from applicants.Ensure all required documents and forms are properly completed and submitted according to established guidelines.Verification and Authentication:
Verify the authenticity of provided documents and information to prevent fraudulent enrollment attempts.Use approved verification methods to ensure the identity of applicants before proceeding with the enrollment process.Data Security and Privacy:
Handle sensitive personal information carefully and adhere to data protection regulations and organizational security protocols.Maintain the security and integrity of collected data and prevent unauthorized access or disclosure.Communication:
Communicate clearly and professionally with applicants, explaining the enrollment process, required documents, and any additional steps they need to follow.Provide excellent customer service to address questions and concerns related to the enrollment process.Escalation management involves listening, understanding, and responding to customer needs and expectations.De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.Recordkeeping:
Maintain accurate records of the enrollment process, including documentation of each applicant's information, enrollment date, and any issues encountered.Prepare and maintain spreadsheets tracking the status of new applicant, contractor, and federal employee files.Compliance and Training:
Stay up to date with relevant policies, regulations, and procedures related to PIV card enrollment.Participate in training sessions to enhance knowledge of enrollment processes, data security practices, and customer service skills.Requirements:Required Competencies:
Experience with Microsoft Excel for data management, coordination, and reporting.Ability to adapt to changing security procedures and requirements.Ability to adapt to changing security procedures and requirements.Prior experience in a similar role, customer service, or administrative position may be advantageous.Attention to detail and strong organizational skills.Excellent interpersonal and communication skills.Ability to handle confidential information with discretion.Attend local hiring events 3 - 4 times a month (may vary, depending on the business need).Perform other job-related duties as assigned.Physical Requirements:
The role primarily involves sedentary work.There may be occasional instances of stair climbing.Periodic standing and/or walking for extended durations may be required.Occasional activities such as reaching, squatting, bending, pulling, grasping, holding, and lifting objects weighing 25 - 30 lbs.Requires typing for most of the day.Effective communication through frequent periods of talking and listening is essentialEducation:
High School diploma, GED certification.Clearance Requirement:
US Citizenship is required.Active Public Trust/MBI clearance or the ability to obtain one.Health and Welfare (H&W) benefit
Medical, dental, and vision insuranceLife and Disability Insurance401(k)Generous Paid Time Off (PTO)Flexible Spending Accounts (FSA)Employee Assistance Program (EAP)Tuition Assistance & Professional Development ProgramAdditional Information
Citizant strives to be an employer of choice in the Washington metropolitan area. Citizant associates accept challenging and rewarding work and in return receive excellent compensation and benefits, as well as the opportunity for personal and professional development.
Citizant is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Read LessCompany Description
Citizant is a leading provider of professional IT services to the U.S. government. We seek to address some of our country’s most pressing challenges in the areas of Agile application development, Enterprise Data Management, Enterprise Architecture, and Program Management support services – focusing on the U.S. Departments of Homeland Security and Treasury. We strive to hire only ethical, talented, passionate, and committed “A Players” who already align with the company’s core values: Drive, Excellence, Reputation, Responsibility, and a Better Future. No matter how large we grow, Citizant will retain its collaborative, supportive, small-company culture, where successful team effort to address external and internal customer challenges is valued above all individual contributions.
Duties and Responsibilities:
Enrollment Process Management:
Schedule appointments and/or service walk-ins for Personal Identity Verification (PIV) Card Activations, Enrollments, Certificate Updates, and PIN Resets.Answering phone calls/email inquiries related to PIV credentials and access control matters.Coordinate and conduct the enrollment process for PIV cards, including verifying the identity of applicants and collecting required documentation.Manage appointments and schedules to accommodate a steady flow of applicants while maintaining efficiency and accuracy.Documentation and Data Collection:
Accurately collect and document personal information, biometric data (such as fingerprints), and other necessary details from applicants.Ensure all required documents and forms are properly completed and submitted according to established guidelines.Verification and Authentication:
Verify the authenticity of provided documents and information to prevent fraudulent enrollment attempts.Use approved verification methods to ensure the identity of applicants before proceeding with the enrollment process.Data Security and Privacy:
Handle sensitive personal information carefully and adhere to data protection regulations and organizational security protocols.Maintain the security and integrity of collected data and prevent unauthorized access or disclosure.Communication:
Communicate clearly and professionally with applicants, explaining the enrollment process, required documents, and any additional steps they need to follow.Provide excellent customer service to address questions and concerns related to the enrollment process.Escalation management involves listening, understanding, and responding to customer needs and expectations.De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.Recordkeeping:
Maintain accurate records of the enrollment process, including documentation of each applicant's information, enrollment date, and any issues encountered.Prepare and maintain spreadsheets tracking the status of new applicant, contractor, and federal employee files.Compliance and Training:
Stay up to date with relevant policies, regulations, and procedures related to PIV card enrollment.Participate in training sessions to enhance knowledge of enrollment processes, data security practices, and customer service skills.Requirements:Required Competencies:
Experience with Microsoft Excel for data management, coordination, and reporting.Ability to adapt to changing security procedures and requirements.Ability to adapt to changing security procedures and requirements.Prior experience in a similar role, customer service, or administrative position may be advantageous.Attention to detail and strong organizational skills.Excellent interpersonal and communication skills.Ability to handle confidential information with discretion.Attend local hiring events 3 - 4 times a month (may vary, depending on the business need).Perform other job-related duties as assigned.Physical Requirements:
The role primarily involves sedentary work.There may be occasional instances of stair climbing.Periodic standing and/or walking for extended durations may be required.Occasional activities such as reaching, squatting, bending, pulling, grasping, holding, and lifting objects weighing 25 - 30 lbs.Requires typing for most of the day.Effective communication through frequent periods of talking and listening is essentialEducation:
High School diploma, GED certification.Clearance Requirement:
US Citizenship is required.Active Public Trust/MBI clearance or the ability to obtain one.Health and Welfare (H&W) benefit
Medical, dental, and vision insuranceLife and Disability Insurance401(k)Generous Paid Time Off (PTO)Flexible Spending Accounts (FSA)Employee Assistance Program (EAP)Tuition Assistance & Professional Development ProgramAdditional Information
Citizant strives to be an employer of choice in the Washington metropolitan area. Citizant associates accept challenging and rewarding work and in return receive excellent compensation and benefits, as well as the opportunity for personal and professional development.
Citizant is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Read LessCompany Description
Citizant is a leading provider of professional IT services to the U.S. government. We seek to address some of our country’s most pressing challenges in the areas of Agile application development, Enterprise Data Management, Enterprise Architecture, and Program Management support services – focusing on the U.S. Departments of Homeland Security and Treasury. We strive to hire only ethical, talented, passionate, and committed “A Players” who already align with the company’s core values: Drive, Excellence, Reputation, Responsibility, and a Better Future. No matter how large we grow, Citizant will retain its collaborative, supportive, small-company culture, where successful team effort to address external and internal customer challenges is valued above all individual contributions.
Duties and Responsibilities:
Enrollment Process Management:
Schedule appointments and/or service walk-ins for Personal Identity Verification (PIV) Card Activations, Enrollments, Certificate Updates, and PIN Resets.Answering phone calls/email inquiries related to PIV credentials and access control matters.Coordinate and conduct the enrollment process for PIV cards, including verifying the identity of applicants and collecting required documentation.Manage appointments and schedules to accommodate a steady flow of applicants while maintaining efficiency and accuracy.Documentation and Data Collection:
Accurately collect and document personal information, biometric data (such as fingerprints), and other necessary details from applicants.Ensure all required documents and forms are properly completed and submitted according to established guidelines.Verification and Authentication:
Verify the authenticity of provided documents and information to prevent fraudulent enrollment attempts.Use approved verification methods to ensure the identity of applicants before proceeding with the enrollment process.Data Security and Privacy:
Handle sensitive personal information carefully and adhere to data protection regulations and organizational security protocols.Maintain the security and integrity of collected data and prevent unauthorized access or disclosure.Communication:
Communicate clearly and professionally with applicants, explaining the enrollment process, required documents, and any additional steps they need to follow.Provide excellent customer service to address questions and concerns related to the enrollment process.Escalation management involves listening, understanding, and responding to customer needs and expectations.De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.Recordkeeping:
Maintain accurate records of the enrollment process, including documentation of each applicant's information, enrollment date, and any issues encountered.Prepare and maintain spreadsheets tracking the status of new applicant, contractor, and federal employee files.Compliance and Training:
Stay up to date with relevant policies, regulations, and procedures related to PIV card enrollment.Participate in training sessions to enhance knowledge of enrollment processes, data security practices, and customer service skills.Requirements:Required Competencies:
Experience with Microsoft Excel for data management, coordination, and reporting.Ability to adapt to changing security procedures and requirements.Ability to adapt to changing security procedures and requirements.Prior experience in a similar role, customer service, or administrative position may be advantageous.Attention to detail and strong organizational skills.Excellent interpersonal and communication skills.Ability to handle confidential information with discretion.Attend local hiring events 3 - 4 times a month (may vary, depending on the business need).Perform other job-related duties as assigned.Physical Requirements:
The role primarily involves sedentary work.There may be occasional instances of stair climbing.Periodic standing and/or walking for extended durations may be required.Occasional activities such as reaching, squatting, bending, pulling, grasping, holding, and lifting objects weighing 25 - 30 lbs.Requires typing for most of the day.Effective communication through frequent periods of talking and listening is essentialEducation:
High School diploma, GED certification.Clearance Requirement:
US Citizenship is required.Active Public Trust/MBI clearance or the ability to obtain one.Health and Welfare (H&W) benefit
Medical, dental, and vision insuranceLife and Disability Insurance401(k)Generous Paid Time Off (PTO)Flexible Spending Accounts (FSA)Employee Assistance Program (EAP)Tuition Assistance & Professional Development ProgramAdditional Information
Citizant strives to be an employer of choice in the Washington metropolitan area. Citizant associates accept challenging and rewarding work and in return receive excellent compensation and benefits, as well as the opportunity for personal and professional development.
Citizant is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Read LessCompany Description
Citizant is a leading provider of professional IT services to the U.S. government. We seek to address some of our country’s most pressing challenges in the areas of Agile application development, Enterprise Data Management, Enterprise Architecture, and Program Management support services – focusing on the U.S. Departments of Homeland Security and Treasury. We strive to hire only ethical, talented, passionate, and committed “A Players” who already align with the company’s core values: Drive, Excellence, Reputation, Responsibility, and a Better Future. No matter how large we grow, Citizant will retain its collaborative, supportive, small-company culture, where successful team effort to address external and internal customer challenges is valued above all individual contributions.
Duties and Responsibilities:
Enrollment Process Management:
Schedule appointments and/or service walk-ins for Personal Identity Verification (PIV) Card Activations, Enrollments, Certificate Updates, and PIN Resets.Answering phone calls/email inquiries related to PIV credentials and access control matters.Coordinate and conduct the enrollment process for PIV cards, including verifying the identity of applicants and collecting required documentation.Manage appointments and schedules to accommodate a steady flow of applicants while maintaining efficiency and accuracy.Documentation and Data Collection:
Accurately collect and document personal information, biometric data (such as fingerprints), and other necessary details from applicants.Ensure all required documents and forms are properly completed and submitted according to established guidelines.Verification and Authentication:
Verify the authenticity of provided documents and information to prevent fraudulent enrollment attempts.Use approved verification methods to ensure the identity of applicants before proceeding with the enrollment process.Data Security and Privacy:
Handle sensitive personal information carefully and adhere to data protection regulations and organizational security protocols.Maintain the security and integrity of collected data and prevent unauthorized access or disclosure.Communication:
Communicate clearly and professionally with applicants, explaining the enrollment process, required documents, and any additional steps they need to follow.Provide excellent customer service to address questions and concerns related to the enrollment process.Escalation management involves listening, understanding, and responding to customer needs and expectations.De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.Recordkeeping:
Maintain accurate records of the enrollment process, including documentation of each applicant's information, enrollment date, and any issues encountered.Prepare and maintain spreadsheets tracking the status of new applicant, contractor, and federal employee files.Compliance and Training:
Stay up to date with relevant policies, regulations, and procedures related to PIV card enrollment.Participate in training sessions to enhance knowledge of enrollment processes, data security practices, and customer service skills.Requirements:Required Competencies:
Experience with Microsoft Excel for data management, coordination, and reporting.Ability to adapt to changing security procedures and requirements.Ability to adapt to changing security procedures and requirements.Prior experience in a similar role, customer service, or administrative position may be advantageous.Attention to detail and strong organizational skills.Excellent interpersonal and communication skills.Ability to handle confidential information with discretion.Attend local hiring events 3 - 4 times a month (may vary, depending on the business need).Perform other job-related duties as assigned.Physical Requirements:
The role primarily involves sedentary work.There may be occasional instances of stair climbing.Periodic standing and/or walking for extended durations may be required.Occasional activities such as reaching, squatting, bending, pulling, grasping, holding, and lifting objects weighing 25 - 30 lbs.Requires typing for most of the day.Effective communication through frequent periods of talking and listening is essentialEducation:
High School diploma, GED certification.Clearance Requirement:
US Citizenship is required.Active Public Trust/MBI clearance or the ability to obtain one.Health and Welfare (H&W) benefit
Medical, dental, and vision insuranceLife and Disability Insurance401(k)Generous Paid Time Off (PTO)Flexible Spending Accounts (FSA)Employee Assistance Program (EAP)Tuition Assistance & Professional Development ProgramAdditional Information
Citizant strives to be an employer of choice in the Washington metropolitan area. Citizant associates accept challenging and rewarding work and in return receive excellent compensation and benefits, as well as the opportunity for personal and professional development.
Citizant is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Read LessCompany Description
Citizant is a leading provider of professional IT services to the U.S. government. We seek to address some of our country’s most pressing challenges in the areas of Agile application development, Enterprise Data Management, Enterprise Architecture, and Program Management support services – focusing on the U.S. Departments of Homeland Security and Treasury. We strive to hire only ethical, talented, passionate, and committed “A Players” who already align with the company’s core values: Drive, Excellence, Reputation, Responsibility, and a Better Future. No matter how large we grow, Citizant will retain its collaborative, supportive, small-company culture, where successful team effort to address external and internal customer challenges is valued above all individual contributions.
Duties and Responsibilities:
Enrollment Process Management:
Schedule appointments and/or service walk-ins for Personal Identity Verification (PIV) Card Activations, Enrollments, Certificate Updates, and PIN Resets.Answering phone calls/email inquiries related to PIV credentials and access control matters.Coordinate and conduct the enrollment process for PIV cards, including verifying the identity of applicants and collecting required documentation.Manage appointments and schedules to accommodate a steady flow of applicants while maintaining efficiency and accuracy.Documentation and Data Collection:
Accurately collect and document personal information, biometric data (such as fingerprints), and other necessary details from applicants.Ensure all required documents and forms are properly completed and submitted according to established guidelines.Verification and Authentication:
Verify the authenticity of provided documents and information to prevent fraudulent enrollment attempts.Use approved verification methods to ensure the identity of applicants before proceeding with the enrollment process.Data Security and Privacy:
Handle sensitive personal information carefully and adhere to data protection regulations and organizational security protocols.Maintain the security and integrity of collected data and prevent unauthorized access or disclosure.Communication:
Communicate clearly and professionally with applicants, explaining the enrollment process, required documents, and any additional steps they need to follow.Provide excellent customer service to address questions and concerns related to the enrollment process.Escalation management involves listening, understanding, and responding to customer needs and expectations.De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.Recordkeeping:
Maintain accurate records of the enrollment process, including documentation of each applicant's information, enrollment date, and any issues encountered.Prepare and maintain spreadsheets tracking the status of new applicant, contractor, and federal employee files.Compliance and Training:
Stay up to date with relevant policies, regulations, and procedures related to PIV card enrollment.Participate in training sessions to enhance knowledge of enrollment processes, data security practices, and customer service skills.Requirements:Required Competencies:
Experience with Microsoft Excel for data management, coordination, and reporting.Ability to adapt to changing security procedures and requirements.Ability to adapt to changing security procedures and requirements.Prior experience in a similar role, customer service, or administrative position may be advantageous.Attention to detail and strong organizational skills.Excellent interpersonal and communication skills.Ability to handle confidential information with discretion.Attend local hiring events 3 - 4 times a month (may vary, depending on the business need).Perform other job-related duties as assigned.Physical Requirements:
The role primarily involves sedentary work.There may be occasional instances of stair climbing.Periodic standing and/or walking for extended durations may be required.Occasional activities such as reaching, squatting, bending, pulling, grasping, holding, and lifting objects weighing 25 - 30 lbs.Requires typing for most of the day.Effective communication through frequent periods of talking and listening is essentialEducation:
High School diploma, GED certification.Clearance Requirement:
US Citizenship is required.Active Public Trust/MBI clearance or the ability to obtain one.Health and Welfare (H&W) benefit
Medical, dental, and vision insuranceLife and Disability Insurance401(k)Generous Paid Time Off (PTO)Flexible Spending Accounts (FSA)Employee Assistance Program (EAP)Tuition Assistance & Professional Development ProgramAdditional Information
Citizant strives to be an employer of choice in the Washington metropolitan area. Citizant associates accept challenging and rewarding work and in return receive excellent compensation and benefits, as well as the opportunity for personal and professional development.
Citizant is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Read LessCompany Description
Citizant is a leading provider of professional IT services to the U.S. government. We seek to address some of our country’s most pressing challenges in the areas of Agile application development, Enterprise Data Management, Enterprise Architecture, Product Management, and Program Management support services. We strive to hire only ethical, talented, passionate and committed “A Players” who already align with the company’s core values: Drive, Delivering Excellence, Reputation, Responsibility, and a Better Future. No matter how large we grow, Citizant will retain its collaborative, supportive, small-company culture, where successful team effort to address external and internal customer challenges is valued above all else.
Position Overview:
The Site Lead for an HSPD-12 Office leads a team of onsite credentialing specialists, overseeing all aspects of PIV card enrollment and issuance. This role is responsible for ensuring compliance with federal identity verification standards, optimizing operations for efficiency, and leading continuous improvement initiatives in the HSPD-12 office.
Duties & Responsibilities:
Operations Management
Manage team workflow and coordinate resources to maintain efficient operations.Serve as a liaison between staff and Citizant/IRS upper management, relaying important updates and decisions.Resolve escalated customer inquiries or concerns with high-quality support, addressing issues promptly and professionally.Conduct regular site performance evaluations and communicate the information to the Deputy program manager.Leadership and Team Development
Provide guidance and direction to the CS staff to foster a collaborative and productive work environment.Identify opportunities for staff training and skill-building activities.Provide guidance and mentorship to team members.Organize team-building activities and foster a collaborative culture to boost morale.Set performance goals, conduct regular evaluations, and provide constructive feedback to support team members’ professional growth and high performance.Compliance and Documentation Oversight
Communicate any policy or procedure changes to staff and ensure compliance with them.Data Security and Privacy Management
Oversee data handling practices for the entire on-site staff.Recordkeeping and Reporting
Prepare reports on office productivity, staffing needs, and general office operations for Citizant Upper Management.Scheduling and Workflow Management
Oversee scheduling for PIV card services, coordinating availability to reduce wait times and improve service efficiency for the entire staff.Maintain a high-capacity workflow to ensure the office can accommodate a large volume of applicants without compromising service quality.Continuous Improvement
Collaborate with IRS leadership to introduce operational changes that improve service delivery, compliance, and customer satisfaction.Requirements:Required Competencies
Proven experience in leadership, managing teams effectively within a security or government environment.Strong organizational and multitasking capabilities.Solid understanding of data privacy laws and security protocols.Proficiency in MS Office Suite (Word, Excel, PowerPoint) and database management systems.Exceptional communication and customer service abilities.High level of discretion and professionalism in handling sensitive information.Experience in PIV card issuance or a similar credentialing process (Preferred).Familiarity with federal government security and identity verification standards (Preferred).Physical Requirements
Primarily sedentary work with occasional stair climbing and extended periods of standing or walking.Involves reaching, squatting, bending, pulling, grasping, holding, and lifting objects up to 25-30 lbs.Requires typing for a significant portion of the day.Effective verbal communication is essential, with frequent talking and listening.Education
High School Diploma or GED requiredBachelor’s degree (Preferred).Clearance Requirement
U.S. Citizenship is required.Active Public Trust/MBI clearance or the ability to obtain one.Citizant offers a competitive benefits package, including:
Medical, dental, and vision insurance401(k) Generous PTOCompany-paid life and disability insuranceFlexible Spending Accounts (FSA)Employee Assistance Program (EAP)Tuition Assistance & Professional Development ProgramDisclaimer: Please note that the position you are applying for is part of a pipeline recruitment process. This means the role may not be immediately available but is expected to open in the near future. We are proactively seeking qualified candidates to ensure a prompt hiring process once the position becomes available. Your application will be retained for future consideration as openings arise, and we will reach out to you when the hiring process begins. Thank you for your interest and patience!
Additional information
Citizant strives to be an employer of choice in the Washington metropolitan area. Citizant associates accept challenging and rewarding work and in return receive excellent compensation and benefits, as well as the opportunity for personal and professional development.
Citizant is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Read LessCompany Description
Citizant is a leading provider of professional IT services to the U.S. government. We seek to address some of our country’s most pressing challenges in the areas of Agile application development, Enterprise Data Management, Enterprise Architecture, Product Management, and Program Management support services. We strive to hire only ethical, talented, passionate and committed “A Players” who already align with the company’s core values: Drive, Delivering Excellence, Reputation, Responsibility, and a Better Future. No matter how large we grow, Citizant will retain its collaborative, supportive, small-company culture, where successful team effort to address external and internal customer challenges is valued above all else.
Position Overview:
The Site Lead for an HSPD-12 Office leads a team of onsite credentialing specialists, overseeing all aspects of PIV card enrollment and issuance. This role is responsible for ensuring compliance with federal identity verification standards, optimizing operations for efficiency, and leading continuous improvement initiatives in the HSPD-12 office.
Duties & Responsibilities:
Operations Management
Manage team workflow and coordinate resources to maintain efficient operations.Serve as a liaison between staff and Citizant/IRS upper management, relaying important updates and decisions.Resolve escalated customer inquiries or concerns with high-quality support, addressing issues promptly and professionally.Conduct regular site performance evaluations and communicate the information to the Deputy program manager.Leadership and Team Development
Provide guidance and direction to the CS staff to foster a collaborative and productive work environment.Identify opportunities for staff training and skill-building activities.Provide guidance and mentorship to team members.Organize team-building activities and foster a collaborative culture to boost morale.Set performance goals, conduct regular evaluations, and provide constructive feedback to support team members’ professional growth and high performance.Compliance and Documentation Oversight
Communicate any policy or procedure changes to staff and ensure compliance with them.Data Security and Privacy Management
Oversee data handling practices for the entire on-site staff.Recordkeeping and Reporting
Prepare reports on office productivity, staffing needs, and general office operations for Citizant Upper Management.Scheduling and Workflow Management
Oversee scheduling for PIV card services, coordinating availability to reduce wait times and improve service efficiency for the entire staff.Maintain a high-capacity workflow to ensure the office can accommodate a large volume of applicants without compromising service quality.Continuous Improvement
Collaborate with IRS leadership to introduce operational changes that improve service delivery, compliance, and customer satisfaction.Requirements:Required Competencies
Proven experience in leadership, managing teams effectively within a security or government environment.Strong organizational and multitasking capabilities.Solid understanding of data privacy laws and security protocols.Proficiency in MS Office Suite (Word, Excel, PowerPoint) and database management systems.Exceptional communication and customer service abilities.High level of discretion and professionalism in handling sensitive information.Experience in PIV card issuance or a similar credentialing process (Preferred).Familiarity with federal government security and identity verification standards (Preferred).Physical Requirements
Primarily sedentary work with occasional stair climbing and extended periods of standing or walking.Involves reaching, squatting, bending, pulling, grasping, holding, and lifting objects up to 25-30 lbs.Requires typing for a significant portion of the day.Effective verbal communication is essential, with frequent talking and listening.Education
High School Diploma or GED requiredBachelor’s degree (Preferred).Clearance Requirement
U.S. Citizenship is required.Active Public Trust/MBI clearance or the ability to obtain one.Citizant offers a competitive benefits package, including:
Medical, dental, and vision insurance401(k) Generous PTOCompany-paid life and disability insuranceFlexible Spending Accounts (FSA)Employee Assistance Program (EAP)Tuition Assistance & Professional Development ProgramDisclaimer: Please note that the position you are applying for is part of a pipeline recruitment process. This means the role may not be immediately available but is expected to open in the near future. We are proactively seeking qualified candidates to ensure a prompt hiring process once the position becomes available. Your application will be retained for future consideration as openings arise, and we will reach out to you when the hiring process begins. Thank you for your interest and patience!
Additional information
Citizant strives to be an employer of choice in the Washington metropolitan area. Citizant associates accept challenging and rewarding work and in return receive excellent compensation and benefits, as well as the opportunity for personal and professional development.
Citizant is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Read LessCompany Description
Citizant is a leading provider of professional IT services to the U.S. government. We seek to address some of our country’s most pressing challenges in the areas of Agile application development, Enterprise Data Management, Enterprise Architecture, and Program Management support services – focusing on the U.S. Departments of Homeland Security and Treasury. We strive to hire only ethical, talented, passionate, and committed “A Players” who already align with the company’s core values: Drive, Excellence, Reputation, Responsibility, and a Better Future. No matter how large we grow, Citizant will retain its collaborative, supportive, small-company culture, where successful team effort to address external and internal customer challenges is valued above all individual contributions.
About the Role
The Cloud Data Architect serves as the senior technical authority responsible for defining, governing, and evolving enterprise architecture to support mission and business objectives. The EA leads the development of architecture strategies, standards, and technical roadmaps that align enterprise platforms, data ecosystems, cybersecurity, cloud infrastructure, and product engineering practices across the organization.
Working closely with executive leadership, engineering teams, product managers, and stakeholders, the Enterprise Architect ensures that solutions are scalable, secure, interoperable, and aligned with enterprise architecture frameworks and federal best practices. The role provides architectural oversight across engineering, product development, infrastructure, data platforms, and digital services to enable efficient, innovative, and mission-driven technology delivery.
Key Responsibilities:
Enterprise Architecture Strategy and Governance
Develop and maintain the organization’s enterprise architecture framework, reference architectures, and technology standards.Establish and lead architecture governance processes, including architecture review boards and technical design reviews.Ensure enterprise architecture aligns with mission needs, product delivery strategies, and organizational technology investments.Maintain enterprise architecture artifacts, including capability models, architecture diagrams, standards, and technology roadmaps.Architecture Design and Integration
Define and maintain reference architectures for cloud environments, SaaS platforms, enterprise applications, and data services.Guide engineering and development teams in designing integrated, scalable, and resilient solutions.Conduct architecture reviews to ensure alignment with enterprise standards, cybersecurity requirements, and operational performance objectives.Promote the use of modular architectures, APIs, reusable services, and platform-based development approaches.Technology Roadmaps and Innovation
Develop and maintain multi-year technology roadmaps aligned with organizational goals and evolving mission needs.Evaluate emerging technologies and recommend adoption strategies to improve scalability, innovation, and operational efficiency.Support strategic initiatives, including cloud adoption, digital transformation, and enterprise platform modernization.Data, Security, and Infrastructure Alignment
Ensure enterprise architecture aligns with data architecture, cybersecurity frameworks, and Zero Trust principles.Collaborate with security, infrastructure, and data teams to ensure secure and efficient integration across platforms and services.Provide architectural guidance for identity management, analytics platforms, cloud services, and enterprise applications.Engineering and Product Collaboration
Partner with product managers, engineering teams, and program stakeholders to translate mission requirements into scalable architecture solutions.Support agile and DevSecOps practices to enable rapid, reliable product delivery.Provide architecture leadership for modernization initiatives and enterprise technology integration.Architecture Documentation and Communication
Develop and maintain architecture documentation, diagrams, standards, and design guidance.Communicate architectural strategies, roadmaps, and recommendations to leadership and technical stakeholders.Provide technical briefings and architectural recommendations to support strategic decision-making.Requirements:Qualifications
10 - 15 years of data governance/architecture/analytics experience; AND 5+ years of federal data governance, metadata, data quality, dashboardsDemonstrated experience designing and implementing enterprise architectures across cloud platforms, data ecosystems, and enterprise applications.Experience establishing architecture governance frameworks and technical standards.Strong understanding of cloud architecture, data architecture, DevSecOps practices, and enterprise integration patterns.Experience working with federal agencies or large enterprise organizations is highly desirable.Education
Master’s degree in Computer Science, Information Systems, Engineering, or a related technical field.Certifications
CDMP (Certified Data Management Professional)AWS Data Analytics Specialty OR Azure Data EngineerDatabricks / Snowflake / modern data platform certificationAI/ML certification (optional but preferred)Security Requirements (Required)
U.S. Citizenship required.Must possess or be able to obtain/maintain a Public Trust background investigationCitizant offers a competitive benefits package, including:
Medical, dental, and vision insurance401(k) Generous PTOCompany-paid life and disability insuranceFlexible Spending Accounts (FSA)Employee Assistance Program (EAP)Tuition Assistance & Professional Development ProgramAdditional information
Citizant strives to be an employer of choice in the Washington metropolitan area. Citizant associates accept challenging and rewarding work and in return receive excellent compensation and benefits, as well as the opportunity for personal and professional development.
Citizant is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Read LessCompany Description
Citizant is a leading provider of professional IT services to the U.S. government. We seek to address some of our country’s most pressing challenges in the areas of Agile application development, Enterprise Data Management, Enterprise Architecture, Product Management, and Program Management support services. We strive to hire only ethical, talented, passionate and committed “A Players” who already align with the company’s core values: Drive, Delivering Excellence, Reputation, Responsibility, and a Better Future. No matter how large we grow, Citizant will retain its collaborative, supportive, small-company culture, where successful team effort to address external and internal customer challenges is valued above all else.
Position Overview:
The Site Lead for an HSPD-12 Office leads a team of onsite credentialing specialists, overseeing all aspects of PIV card enrollment and issuance. This role is responsible for ensuring compliance with federal identity verification standards, optimizing operations for efficiency, and leading continuous improvement initiatives in the HSPD-12 office.
Duties & Responsibilities:
Operations Management
Manage team workflow and coordinate resources to maintain efficient operations.Serve as a liaison between staff and Citizant/IRS upper management, relaying important updates and decisions.Resolve escalated customer inquiries or concerns with high-quality support, addressing issues promptly and professionally.Conduct regular site performance evaluations and communicate the information to the Deputy program manager.Leadership and Team Development
Provide guidance and direction to the CS staff to foster a collaborative and productive work environment.Identify opportunities for staff training and skill-building activities.Provide guidance and mentorship to team members.Organize team-building activities and foster a collaborative culture to boost morale.Set performance goals, conduct regular evaluations, and provide constructive feedback to support team members’ professional growth and high performance.Compliance and Documentation Oversight
Communicate any policy or procedure changes to staff and ensure compliance with them.Data Security and Privacy Management
Oversee data handling practices for the entire on-site staff.Recordkeeping and Reporting
Prepare reports on office productivity, staffing needs, and general office operations for Citizant Upper Management.Scheduling and Workflow Management
Oversee scheduling for PIV card services, coordinating availability to reduce wait times and improve service efficiency for the entire staff.Maintain a high-capacity workflow to ensure the office can accommodate a large volume of applicants without compromising service quality.Continuous Improvement
Collaborate with IRS leadership to introduce operational changes that improve service delivery, compliance, and customer satisfaction.Requirements:Required Competencies
Proven experience in leadership, managing teams effectively within a security or government environment.Strong organizational and multitasking capabilities.Solid understanding of data privacy laws and security protocols.Proficiency in MS Office Suite (Word, Excel, PowerPoint) and database management systems.Exceptional communication and customer service abilities.High level of discretion and professionalism in handling sensitive information.Experience in PIV card issuance or a similar credentialing process (Preferred).Familiarity with federal government security and identity verification standards (Preferred).Physical Requirements
Primarily sedentary work with occasional stair climbing and extended periods of standing or walking.Involves reaching, squatting, bending, pulling, grasping, holding, and lifting objects up to 25-30 lbs.Requires typing for a significant portion of the day.Effective verbal communication is essential, with frequent talking and listening.Education
High School Diploma or GED requiredBachelor’s degree (Preferred).Clearance Requirement
U.S. Citizenship is required.Active Public Trust/MBI clearance or the ability to obtain one.Citizant offers a competitive benefits package, including:
Medical, dental, and vision insurance401(k) Generous PTOCompany-paid life and disability insuranceFlexible Spending Accounts (FSA)Employee Assistance Program (EAP)Tuition Assistance & Professional Development ProgramAdditional information
Citizant strives to be an employer of choice in the Washington metropolitan area. Citizant associates accept challenging and rewarding work and in return receive excellent compensation and benefits, as well as the opportunity for personal and professional development.
Citizant is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Read LessCompany Description
Citizant is a leading provider of professional IT services to the U.S. government. We seek to address some of our country’s most pressing challenges in the areas of Agile application development, Enterprise Data Management, Enterprise Architecture, and Program Management support services – focusing on the U.S. Departments of Homeland Security and Treasury. We strive to hire only ethical, talented, passionate, and committed “A Players” who already align with the company’s core values: Drive, Excellence, Reputation, Responsibility, and a Better Future. No matter how large we grow, Citizant will retain its collaborative, supportive, small-company culture, where successful team effort to address external and internal customer challenges is valued above all individual contributions.
Duties and Responsibilities:
Enrollment Process Management:
Schedule appointments and/or service walk-ins for Personal Identity Verification (PIV) Card Activations, Enrollments, Certificate Updates, and PIN Resets.Answering phone calls/email inquiries related to PIV credentials and access control matters.Coordinate and conduct the enrollment process for PIV cards, including verifying the identity of applicants and collecting required documentation.Manage appointments and schedules to accommodate a steady flow of applicants while maintaining efficiency and accuracy.Documentation and Data Collection:
Accurately collect and document personal information, biometric data (such as fingerprints), and other necessary details from applicants.Ensure all required documents and forms are completed and submitted in accordance with established guidelines.Verification and Authentication:
Verify the authenticity of the provided documents and information to prevent fraudulent enrollment attempts.Use approved verification methods to verify applicants' identities before proceeding with enrollment.Data Security and Privacy:
Handle sensitive personal information carefully and adhere to data protection regulations and organizational security protocols.Maintain the security and integrity of collected data and prevent unauthorized access or disclosure.Communication:
Communicate clearly and professionally with applicants, explaining the enrollment process, required documents, and any additional steps they need to follow.Provide excellent customer service to address questions and concerns related to the enrollment process.Escalation management involves listening, understanding, and responding to customer needs and expectations.De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.Recordkeeping:
Maintain accurate records of the enrollment process, including documentation of each applicant's information, enrollment date, and any issues encountered.Prepare and maintain spreadsheets tracking the status of new applicants, contractors, and federal employee files.Compliance and Training:
Stay current with relevant policies, regulations, and procedures related to PIV card enrollment.Participate in training sessions to enhance knowledge of enrollment processes, data security practices, and customer service skills.Requirements:Required Competencies:
Experience with Microsoft Excel for data management, coordination, and reporting.Ability to adapt to changing security procedures and requirements.Prior experience in a similar role, customer service, or administrative position may be advantageous.Attention to detail and strong organizational skills.Excellent interpersonal and communication skills.Ability to handle confidential information with discretion.Attend local hiring events 3-4 times a month (frequency may vary depending on business needs).Perform other job-related duties as assigned.Physical Requirements:
The role primarily involves sedentary work.There may be occasional instances of stair climbing.Periodic standing and/or walking for extended durations may be required.Occasional activities include reaching, squatting, bending, pulling, grasping, holding, and lifting objects weighing 25-30 pounds.Requires typing for most of the day.Effective communication requires frequent periods of talking and listening.Education:
High School diploma, GED certificationClearance Requirement:
U.S. citizenship is required.Active Public Trust/MBI clearance or the ability to obtain one.Citizant offers a competitive benefits package, including:
Health and Welfare (H&W) benefitMedical, dental, and vision insuranceLife and Disability Insurance401(k)Generous Paid Time Off (PTO)Flexible Spending Accounts (FSA)Employee Assistance Program (EAP)Tuition Assistance & Professional Development ProgramDisclaimer: Please note that the position you are applying for is part of a pipeline recruitment process. This means the role may not be immediately available but is expected to open in the near future. We are proactively seeking qualified candidates to ensure a prompt hiring process once the position becomes available. Your application will be retained for future consideration as openings arise, and we will reach out to you when the hiring process begins. Thank you for your interest and patience!
Additional Information
Citizant strives to be an employer of choice in the Washington metropolitan area. Citizant associates accept challenging and rewarding work and in return receive excellent compensation and benefits, as well as the opportunity for personal and professional development.
Citizant is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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