Who We Are:
Circle Logistics is a 3rd party logistics firm focused on delivering our three core promises to our customers: No Fail Service, Personalized Communication, and Innovative Solutions. We leverage our technology, industry experience, and employee ingenuity to develop industry-leading transportation solutions. We have been in business for 10 plus years and have grown into a half-billion-dollar company, from starting as just a handful of people with Entrepreneurial Spirit as their foundation. Our story is one of resiliency and innovation that has led us to grow to over 500 employees in a booming transportation industry, that never takes a night off.
Job DescriptionFinancial & Operations Analyst
Circle Logistics is hiring a Financial & Operations Analyst to be the numbers-and-details engine behind how our brokerage runs — and the go-to problem solver when something in the back office isn’t working. It is a hands-on individual contributor role that blends recurring financial and profitability analysis with real ownership of the administrative processes, systems, and special projects that keep billing, collections, and operations running cleanly.
On the finance side, you will build the reports and models that connect revenue, gross profit, and department costs to profitability — preparing variance analysis, breaking performance down to the pod and terminal level, tracking the productivity metrics that matter in freight ($GP per head, loads per head), supporting scenario and commission-plan modeling, and preparing claims reports. On the operations side, you will diagnose what’s broken across billing, collections, and back-office workflows, fix it at the root, and then build the process or tooling so it doesn’t break again.
This is a corporate finance and operations role — not a data-engineering or IT role. It is ideal for someone early-to-mid career who is strong in Excel, fluent in financial and accounting concepts, curious by nature, and energized by turning messy data and manual processes into clear answers and clean, repeatable systems. You will work across finance, operations, billing, collections, accounting, and IT, and be trusted to own problems end-to-end without being told every next step.
Key Responsibilities
Financial & Profitability Analysis
Prepare the monthly department-cost and overhead analysis, calling out variances and the trends behind them.Build the schedules that tie revenue, gross profit, and operating expense into a clear view of profitability by business unit.Produce actual-versus-target reporting for sales and gross profit at the company level and broken down by pod and terminal, with concise commentary on the drivers.
Operating Metrics & Unit Economics
Build and maintain the productivity reporting — $GP per head, loads per head, and related per-rep and per-terminal metrics — sourced from the TMS platforms.Compare pods and terminals against target and against each other to highlight top and bottom performers.Package the metrics clearly for operations and sales leaders to use in performance reviews.Problem Solving Across Admin FunctionsInvestigate and resolve administrative issues spanning billing, collections, and back-office operations — from one-off exceptions to recurring patterns.Diagnose root causes rather than symptoms, and put fixes in place that prevent the same issue from coming back.Serve as a trusted resource for billing and collections teammates who need help untangling complex or unusual situations.
Process Improvement & Special Projects
Modeling & Scenario Support
Support stress-test analysis of profitability at different revenue levels — volume up or down, rate compression or expansion — and quantify the effect on gross profit.Help model the financial impact of commission plan designs and proposed changes.Assist with annual budgeting and rolling forecasts by preparing supporting schedules and assumptions.Claims ReportingPrepare recurring claims reports and maintain the supporting detail behind cargo-claims exposure.Track recovery and net-exposure trends and assist finance with the cargo-claims accrual estimate each period.
Data & Reporting
Pull, clean, and reconcile data across multiple transportation management systems (TransportPro, Cargotel, Tai) and the general ledger (QuickBooks).Build and maintain clean, repeatable Excel models and templates that make the monthly reporting cycle faster and more consistent.Translate findings into clear recommendations and next steps, and ensure the accuracy and timeliness of the reports you own.QualificationsRequired Qualifications
Bachelor’s degree in Finance, Accounting, Economics, Business, or a related field.3–6 years of experience in financial analysis, FP&A, business operations, billing, collections, or a comparable analyst role (strong internships and co-ops considered on the lower end).Advanced Excel skills — comfortable with formulas, lookups, pivot tables, and building or maintaining financial models and working with large or messy data sets.Solid grounding in financial and accounting concepts: revenue, gross profit, margin, variance, and cost analysis.Demonstrated ability to investigate and resolve operational or administrative issues from start to finish.Experience documenting processes and writing clear SOPs, and a track record of running projects to completion— setting scope, hitting deadlines, and keeping stakeholders informed.Strong attention to detail, organization, and follow-through, with a high sense of ownership over data accuracy.Strong written and verbal communication skills, including the ability to summarize findings clearly for non-finance audiences.Preferred Qualifications
Experience in freight brokerage, transportation, logistics, or 3PL, or another high-volume, transaction-intensive industry.Working knowledge of transportation management systems (TransportPro, Cargotel, Tai) and of QuickBooks or comparable accounting software.Familiarity with EDI, customer portals, accounts receivable workflows, or commission / incentive-pay concepts.Experience with process automation tools, BI tools (Power BI, Tableau), or basic SQL / scripting for pulling and transforming data — helpful, not required.Exposure to continuous improvement methodologies (Lean, Six Sigma).Progress toward a CPA, CMA, or MBA is a plus.
Benefits
Competitive base-salary On-site training and career development with a fast track to promotionInsurance benefits including: Health, vision, dental, life, and disabilityPaid holidays and paid time off after 90 days Read LessCircle Logistics is a third-party logistics (3PL) firm focused on delivering three core promises to our customers:
No Fail ServicePersonalized CommunicationInnovative SolutionsWe leverage technology, industry experience, and employee ingenuity to provide industry-leading transportation solutions that keep America moving.
Job DescriptionThis is a Mid-Shift role working onsite Monday - Friday, 2pm - 10:30pm.
Key Responsibilities
Freight Operations & Execution
Support the coordination and execution of shipments from pickup through delivery
Monitor load progress and communicate updates, delays, or issues as needed
Assist in resolving service issues quickly and professionally
Systems & Process Management
Enter and update load details in internal systems (including Transport Pro)
Maintain accuracy across customer portals and tracking tools
Ensure all shipment documentation is complete and organized
Communication & Collaboration
Communicate with carriers, drivers, and internal teams to ensure smooth execution
Partner with Carrier Sales and Account Management to support customer needs
Provide timely, clear updates to all stakeholders
Carrier Sales Exposure & Development
Learn how to bid on spot freight and understand market pricing
Assist in sourcing and vetting carriers to cover loads
Gain exposure to rate negotiation and carrier relationship management
Develop knowledge of freight lanes, capacity, and market trends
QualificationsQualifications
High school diploma or equivalent required; associate’s degree preferred
Strong attention to detail and organizational skills
Ability to multitask in a fast-paced environment
Excellent written and verbal communication skills
Proficiency in Google Suite and
Strong work ethic, dependability, and team-oriented mindset
This role offers a clear path into Carrier Sales or Account Management, providing hands-on experience in both operational execution and revenue-driving activities within the business.
Read LessCircle Logistics is a third-party logistics (3PL) firm focused on delivering three core promises to our customers:
No Fail ServicePersonalized CommunicationInnovative SolutionsWe leverage technology, industry experience, and employee ingenuity to provide industry-leading transportation solutions that keep America moving.
Job DescriptionCustomer Service Representative | Entry-Level Logistics Coordinator - Fort Wayne, IN
Ready to Drive Your Career Forward? At Circle Logistics, we’re not just offering a job; we’re inviting you to embark on a fulfilling career journey. If you're eager for more than the ordinary and want to contribute to a vibrant, growing industry, we want you on our Circle Logistics Team!
Why Circle Logistics? We believe in the perfect blend of hard work and having fun. Our competitive compensation and robust benefits package are designed to empower you to excel, thrive, and truly enjoy your life. Every day you come into work, you are entering a competitive
and engaging work environment. We recognize what you give to make that happen. That is why we recognize those who go the extra mile and celebrate our victories as a team.
Who We Are: Circle Logistics is a leading third-party logistics provider committed to delivering on our promises of Unwavering Service, Tailored Communication, and Innovative Solutions. With over a decade of experience, we’ve evolved from a small team to a thriving company valued at half a billion dollars, fueled by an entrepreneurial spirit. Our team of over 500 talented individuals is passionate about delivering exceptional service, personalized communication, and groundbreaking solutions in a high-energy transportation industry that never sleeps!
What We’re Looking For:
We’re looking for motivated, goal-oriented, self-starters who are:
Professionals who want to launch their career in a new industryDetail-oriented and organizedStrong communicators — both written and verbalComfortable in a fast-paced, team-oriented environmentReady to make an impact and grow a careerIf you’re someone with grit, determination, and a desire to win, you’ll fit right in at Circle.
Overview:
As a Customer Service Representative, you will work in a fast-paced environment, coordinating our day-to-day shipments and supporting the efforts of our office by providing visibility and maintaining accurate documentation for all loads. The key responsibilities of this role are to provide clear and concise communication, troubleshoot customer concerns, and proactively monitor the movement of freight to ensure customer satisfaction.
Responsibilities:
Enter new load orders into our proprietary web-based softwareInitiate “check calls” to track and trace drivers on all pickups and deliveriesCommunicate internally with drivers to ensure accurate documentationClosely monitor freight via multiple detailed websites to ensure accurate delivery times and to notify customers of potential delaysMaintain and collect proper paperwork for each shipmentWork cooperatively with Sales and Dispatch to provide solutions for customers’ needs and resolve issuesNo logistics experience? No problem! You’ll receive hands-on training from day one and all the tools you need to grow.
Skills/Abilities:
1-3 years of work experience in customer service, operations, data entry, call center, dispatch or logisticsMust have strong attention to detailAbility to prioritize, balance, and organize information while completing multiple tasks.Above-average proficiency in Google Drive and Microsoft SuiteExcellent written and verbal communication skillsExcellent teamwork skillsEducation and Experience:
High school diploma or equivalent requiredAssociate's degree preferredCall center experience is a bonusBenefits:
Full-time: 40 hours per weekRoom for advancement in a fast-growing company that promotes from withinPaid holidays and paid time offHealth, vision, and dental insurance benefits401(k) PlanReady to steer your career in a forward-thinking logistics company? Join us at Circle Logistics, where your drive and expertise will help us navigate new opportunities. Apply today, and together, we’ll keep the world moving!
QualificationsAll your information will be kept confidential according to EEO guidelines.
Read LessCircle Logistics is a third-party logistics (3PL) firm focused on delivering three core promises to our customers:
No Fail ServicePersonalized CommunicationInnovative SolutionsWe leverage technology, industry experience, and employee ingenuity to provide industry-leading transportation solutions that keep America moving.
Job Description**Primary Responsibilities**
Build an exciting business strategy and grow your book of business with carriers you'll develop strong relationships with.Expand your carrier network while keeping those relationships rock-solid and mutually beneficial.Negotiate freight rates that work for everyone and keep the deals flowing.Own your daily shipments—make sure pickups and deliveries happen like clockwork.Team up with your crew on pricing strategy and account implementation plans to crush it together.Communicate like a pro—both internally and externally—keeping everyone in the loop.Jump on transportation problems with urgency and professionalism; you're the problem-solver.Hunt for new carriers strategically based on volume and lane density to keep your network fresh.Stay sharp on shipping lanes, geography, and seasonality—be the market knowledge expert.Smash those KPIs and goals set by department leadership; we're all about winning.Deliver no-fail service on every single load—that's your reputation on the line.Handle and communicate all issues promptly and professionally to the right people.Qualify carriers like a pro before booking to prevent any service hiccups.Keep the communication flowing with carriers, customers, and Circle teammates.Share load details with drivers at booking and keep them updated on any changes—no surprises.Escalate issues the right way, following Circle Logistics Escalation Policy.Keep your team in the loop with load updates to Operations Representatives, Account Managers, and Client Strategy Managers as needed.Build and maintain a solid spreadsheet of current and past carriers—your go-to resource.Get competitive same-day freight options to your customer's team and make it happen.Step up for critical loads and critical customers—be the hero when it counts.Take on additional responsibilities as they come your way.Working Conditions (may add additional conditions specific to defined work location)
Generally in an indoor office setting; may include occasional participation in outdoor company events.
Varying schedule to include evenings, holidays, weekends and extended hours as business dictates.
While performing duties of this job, the employee is primarily in a controlled, temperate environment; however, may be exposed to heat/cold during support of outside activities.
The noise level in the work environment is usually moderate to loud.
Benefits:
Promotion path to salary w/ commission based role after meeting performance-based benchmarksOn-site training and career developmentPaid holidays and paid time offInsurance benefits include but are not limited to: Health, vision, dental, life, and disability401(k) PlanRoom for advancement in a fast-growing company that promotes from withinQualificationsEducation and Experience:
High School diploma, GED or equivalent experience required.
Proficient in Google Drive and Excel (vlookup, pivot tables, reports).
Physical Requirements
Close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus, with or without corrective lenses.
Significant walking or other means of mobility.
Ability to work in a seated position for long periods of time (up to 8 hours).
Ability to reach, bend, stoop, push and/or pull, and frequently lift up to 35 pounds and occasionally lift/move 40 pounds.
Skills/Aptitude
Communication skills that shine—both written and verbal, because clarity is your superpower!Thrives in the fast lane—you're a multitasking wizard who loves a dynamic, high-energy environment.Detail-oriented and organized—your spreadsheets are works of art, and nothing slips through the cracks.Positivity is your default setting—you bring good vibes even on the toughest days.Professional presence with integrity—you're someone people trust and respect.Problem-solving prowess and time management mastery—you're the person who figures it out.Work ethic that's rock-solid and reliability you can count on—we need someone we can depend on.Flexibility champion—ready to work nights, weekends, holidays, and whatever schedule the business needs!
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Read LessCircle Logistics is a third-party logistics (3PL) firm focused on delivering three core promises to our customers:
No Fail ServicePersonalized CommunicationInnovative SolutionsWe leverage technology, industry experience, and employee ingenuity to provide industry-leading transportation solutions that keep America moving.
Job DescriptionProgram Details
September 2026 - November 2026
20-30 hours per week
$15 per hour
On-site at our Fort Wayne, Indiana headquarters
A limited number of interns will be selected for the Fall 2026 class.
Choose Your Path
Interns will focus within one of two core departments:
Carrier Sales
Jump into relationship-building with transportation providers and watch your network growMaster the art of negotiating rates and locking in capacity like a proGet the inside scoop on market dynamics and pricing strategy from industry expertsBuild your confidence through real, live interactions with carriersDiscover the complete journey of freight—from pickup to deliveryInside Sales / Account Management
Champion customer relationships and help them succeedGet hands-on with the fundamentals of freight sales and account managementConnect with customers and internal teams to keep things running smoothlyJump into load execution and service management to see the action firsthandLevel up your business development and relationship-building superpowersFinding the Right Fit
During the interview process, candidates will meet with both the hiring team and leadership. Together, we will determine whether Carrier Sales or Inside Sales / Account Management is the best fit based on your interests, strengths, and career goals.
Flexible Scheduling
We understand academics come first.
Intern schedules will be built around class schedules and individual availability. Most interns will work between 20-30 hours per week, with exact hours determined during the interview process.
The internship start date will be September 14, 2026, ending November 20, 2026
Full-Time Opportunity
Circle Logistics is committed to developing future talent.
High-performing interns may be considered for future full-time opportunities following graduation, including roles such as Carrier Sales Representative and Inside Sales Representative.
QualificationsWhat We're Looking For
Competitive mindset – You've got that winning spirit and love a good challengeStrong verbal communication skills – You can talk the talk and connect with anyoneCoachable and resilient – You're ready to learn, bounce back, and level upComfortable communicating with customers and carriers – People conversations? You've got this!Motivated by growth and professional development – You're hungry to learn and excited about your futureStrong time-management skills – You're a master of juggling classes, work, and lifeBonus Points (We Love These!)
Athletic backgrounds, leadership experience, campus involvement, and previous customer-facing experience are highly valued. If you thrive on seeing measurable wins, love getting real feedback, and want to work alongside ambitious professionals who actually know their stuff, this internship was made for you.
Eligibility
Current college student pursuing an associate's or bachelor's degreeAvailable to work 20-30 hours per week during the Fall 2026 semesterAble to work on-site in Fort Wayne, IndianaWe are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Read LessLooking for your next big career move?
We are a fast-growing player in the logistics space, seeking driven professionals who are ready to build a rewarding career—not just another job. If you thrive in a high-energy, competitive environment and want recognition for your results, this opportunity could be a strong fit.
Why Circle?
Growth-focused environment: Work with a company that promotes from within.Energized culture: Every day brings new challenges, wins, and team collaboration.Competitive package: Base salary + uncapped commissions, plus full benefits.
About our Company
We are a rapidly expanding third-party logistics (3PL) provider with over a decade of experience delivering dependable service and innovative solutions. What started as a small entrepreneurial venture has grown into a nationwide team of 500+ people supporting customers across the 24/7 transportation industry.
Job DescriptionPosition Overview
The Data Integrity Coordinator is responsible for maintaining the accuracy and completeness of customer load data, billing records, and EDI transactions within the transportation management system. This role serves as a key liaison between Operations, Billing, and Customer teams to ensure loads are invoiced accurately, payments are reconciled, and system discrepancies are resolved promptly. The position plays a critical role in protecting revenue, improving data quality, and supporting customer satisfaction through detailed auditing and process management.
Primary Responsibilities
Process and invoice all customer loads within Cargotel with precision and timeliness to ensure accurate revenue recognition.
Conduct comprehensive audits of load information to verify billing data aligns with customer requirements and contractual agreements.
Collaborate with the Billing Department to reconcile customer payments against invoiced loads and resolve variances.
Analyze payments received from Stellantis and other customers to identify paid, unpaid, short-paid, and overdue invoices.
Investigate and resolve billing discrepancies by coordinating effectively with Operations, Customer Service, and Billing teams.
Monitor aging reports and facilitate the identification of loads requiring customer follow-up or dispute resolution.
Validate load data for completeness and accuracy, ensuring all required documentation is attached and properly recorded.
Partner with Operations teams to identify and remediate EDI errors that impede successful load processing or invoicing.
Track EDI exceptions and drive resolution through completion of all corrections.
Execute routine audits of customer load information, rates, accessorials, and shipment details to uphold data integrity standards.
Maintain comprehensive records and reporting related to billing status, EDI performance, and payment reconciliation.
Identify recurring data issues and recommend strategic process improvements to minimize errors and enhance operational efficiency.
Support month-end and year-end audit activities by ensuring billing and load records are complete, accurate, and audit-ready.
Consistently meet or exceed departmental KPIs related to billing accuracy, invoice timeliness, and data quality.
Support special projects and additional initiatives as directed by management.
QualificationsExperience and Education Requirements
High school diploma or GED required.
Associate's or Bachelor's degree in Business, Logistics, Accounting, Finance, or related field (preferred).
Demonstrated experience in transportation, logistics, billing, accounts receivable, or data management.
Proficiency with Transportation Management Systems, particularly Cargotel or similar platforms.
Advanced competency with Microsoft Excel or Google Sheets, including pivot tables, VLOOKUP functions, and data validation.
Background in financial reconciliation, invoice management, or payment processing.
Core Competencies
Exceptional attention to detail with demonstrated ability to maintain accuracy across large data sets.
Strong analytical and problem-solving capabilities with a systematic approach to issue resolution.
Excellent organizational and prioritization skills in fast-paced, deadline-driven environments.
Clear written and verbal communication skills with ability to collaborate across multiple departments.
Self-directed work style with strong accountability and ownership of assigned responsibilities.
Quick learner with proven ability to master new systems and processes efficiently.
Unwavering commitment to data quality and operational integrity standards.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Read LessCircle Logistics is a leading freight brokerage and third-party logistics provider connecting shippers with high-quality carrier partners across multiple transportation modes. We deliver customer-focused, data-driven supply chain solutions with national reach, deep industry expertise, and a reputation for execution. As a private, debt-free company, Circle offers strong growth opportunities, long-term career development, and a collaborative operating environment.
Job DescriptionWe're a growing freight brokerage looking for a hands-on AI Automation Engineer to build intelligent agents and tools that make our team faster and smarter. You'll work directly with our Sales, Account Management, Carrier Sales, and Track & Trace departments — plus our TMS platform, TransportPro — to identify and automate high-impact workflows.
Key Responsibilities:
Design, develop, and deploy AI-powered automation solutions that streamline freight brokerage operations and enhance team productivityCollaborate closely with Sales, Account Management, Carrier Sales, and Track & Trace teams to understand pain points and gather detailed requirements for automation initiativesIntegrate automation tools and intelligent agents with our TransportPro TMS platform to ensure seamless workflow optimizationMonitor, measure, and analyze automation performance metrics to identify opportunities for continuous improvement and ROI optimizationTroubleshoot, debug, and resolve automation issues to maintain system reliability and minimize operational disruptionsCreate and maintain comprehensive documentation of automation processes, workflows, and best practices for knowledge sharing across the organizationProvide training and ongoing support to end users to ensure successful adoption of new automation tools and maximize their effectivenessStay current with emerging AI and automation technologies to recommend innovative solutions that keep our organization competitive
Qualifications
What You'll Build
AI sales coaching tools that give reps real-time guidance, call insights, and performance feedbackTrack & Trace assistants that proactively surface load status updates, exceptions, and carrier communication - reducing manual check callsBusiness intelligence agents that pull freight data, spot trends, and deliver actionable insights to managers and reps without digging through reportsWorkflow automations across quoting, follow-ups, onboarding, and carrier outreachWhat We're Looking For
Proven experience building AI agents using tools like LangChain, CrewAI, AutoGen, n8n, or similar frameworksStrong Python skills and comfort working with REST APIs, webhooks, and data integrationsHands-on experience with large language models (LLMs) such as GPT-4, Claude, or open-source alternativesExperience building business intelligence or decision-support tools powered by LLMsProficiency with SQL and database querying for data extraction and manipulationAbility to work directly with department teams to identify automation opportunities, gather requirements, and see projects through to deploymentExperience with version control systems (Git) and collaborative development practicesStrong problem-solving skills with the ability to troubleshoot complex integrations and debug automation workflowsExcellent written and verbal communication skills, with the ability to document processes and train end usersFreight, logistics, or supply chain industry experience is a plus; TMS platform experience is a significant advantageWhat We Offer
Competitive salary + performance bonus[Health / Dental / Vision] benefits[Remote/Hybrid / On-site] flexibilityReal ownership and impact from day oneTo Apply: Submit your resume and a brief description of an AI agent or automation tool you've built
All your information will be kept confidential according to EEO guidelines.
Read LessCircle Logistics is a 3rd party logistics firm focused on delivering our three core promises to our customers: No Fail Service, Personalized Communication, and Innovative Solutions. We leverage our technology, industry experience, and employee ingenuity to develop industry-leading transportation solutions. We have been in business for 10 plus years and have grown into a half a billion dollar company, from starting as just a handful of people with Entrepreneurial Spirit as their foundation. Our story is one of resiliency and innovation that has led us to grow to over 500 employees in a booming transportation industry that never takes a night off
Job DescriptionEnsures that the company operates with consistent, audit‑ready processes that meet regulatory, customer, and internal governance requirements. This role maintains the Integrated Management System (IMS), monitors compliance across carrier onboarding, load execution, data accuracy, and documentation, and drives continuous improvement through structured problem‑solving and Lean principles.
Track and report quality KPIs such as data accuracy, documentation completeness, carrier compliance, and error rates or as applicable.
Conduct internal audits across operational workflows (carrier qualification, load tendering, TMS data entry, billing documentation
Maintain compliance documentation: carrier insurance, authority, safety ratings, certifications, and required attestations.
Monitor and update employee Platform Login Requests and maintain corporate platforms at the admin level, ensuring standard of quality company-wide.
Coordinate with HR for onboarding/offboarding/transfers/title changes, documented through shared spreadsheets.
Audit for compliance to HR policies, such as anti-corruption, anti-harassment, etc.
Update organizational chart and track company-wide employee transfers, titles and team assignments.
Track, document, investigate, and respond to all online complaint reviews company-wide with the primary goal of improving Circle's reputation in the marketplace.
Slack Workspace owner of #helpdesk, #community-bulletin-board, and #announcements channels by responding to employee questions and moderating
conversations/comments. Push notifications regarding outages, general announcements, SOP updates, etc.
In partnership with the IT team, answer IT Helpdesk Requests or Platform Login Request tickets.
Perform project audits as needed.
Support various departments by regularly auditing internal data.
Staying apprised of updated SOPs, and housing them within QC.
Utilize various communication tools (ie. phone, email, text), to learn reporting tools in order to provide data to management teams, assist in the administration of all additional platforms used by the company (corporate level),
Work cooperatively and respectfully with customer service/sales representatives to provide solutions for customers' and carriers' needs and resolve issues in a timely manner. Manage the Customer Service email, and address any complaints that come through there.
Professionally respond to incoming calls and emails accurately and efficiently.
Work with the Training Department to organize company-wide training and assist in the development of training programs and materials.
Work with the Fraud Team on any active account breaches, when needed.
Update all paperwork, packets and certificates in Transport Pro as needed (typically annually).
Vendor meetings for corporate platforms (typically Slack and Truckstop).
Assisting any employee with any question they have at any time.
Meet and exceed KPls and goals established by department leadership.
May perform other duties as requested by management.
QualificationsFreight brokerage, track & trace or account management experience preferred.
High school diploma, GED or equivalent experience required.
Associates or Bachelor's Degree in logistics or business related fields preferred.
Proficient in Google Drive and Excel (vlookup, pivot tables, reports, etc.) preferred.
Familiarity with ISO standards
Ability to thrive in a fast-paced working environment and multitask.
Strong attention to detail and organization.
Ability to maintain a positive attitude.
Above-average computer proficiency and experience with Google Drive.
All your information will be kept confidential according to EEO guidelines.Presents self in a highly professional manner to others and understands that honesty and ethics are essential.
Excellent problem-solving and time management skills.
Strong work ethic and dependability.
Strong analytical skills with the ability to interpret data and identify trends.
Generally in an indoor office setting; may include occasional participation in outdoor company events.
Varying schedule to include evenings, holidays, weekends and extended hours as business dictates.
While performing duties of this job, the employee is primarily in a controlled, temperate environment; however, may be exposed to heat/cold during support of outside activities.
The noise level in the work environment is usually moderate to loud.
Read LessCircle Logistics is a third-party logistics (3PL) firm focused on delivering three core promises to our customers:
No Fail ServicePersonalized CommunicationInnovative SolutionsWe leverage technology, industry experience, and employee ingenuity to provide industry-leading transportation solutions that keep America moving.
Job DescriptionCarrier Sales Representative - Taylor, MI
Position Overview
Carrier Sales Representatives are responsible for ensuring maximum profitability by negotiating freight rates, and sourcing available carrier equipment to match with our customers’ freight. Carrier Sales Rep’s are responsible for maximizing transactional profitability by developing carrier relationships and negotiating both spot and contract rates with carrier partners.
Primary Responsibilities
Developing an overall business strategy to build a book of business.
Build and expand your book of business with carriers while maintaining a strong relationship.
Provide and negotiate freight rates to carriers.
Manage your daily shipments to ensure timely pick-up and delivery.
Collaborate internally with your team on pricing strategy and account implementation plans.
Communicate effectively both internally and externally.
Resolve transportation problems with urgency and professionalism.
Actively procure new carriers based on volume and lane density.
Maintain a strong grasp and market knowledge of shipping lanes, geography, and seasonality.
Meet and exceed KPIs and goals as set by department leadership.
Provide no fail service on each load.
Handle and communicate all issues to appropriate parties in a prompt and professional manner.
Properly qualify carriers booked to prevent any service failures.
Communicate effectively with all carriers, customers and other Circle employees.
Communicate load details upon booking, as well as any changes made after booking to the assigned driver.
Escalate issues properly in accordance with Circle Logistics Escalation Policy.
Relay load updates internally to the proper parties (Operations Representatives, Account Managers and Client Strategy Managers as required).
Create and maintain a spreadsheet of current and past carriers.
Actively work on same day freight bringing competitive options to the customer's team.
Take responsibility for critical loads/critical customers.
QualificationsExperience and Education Requirements
High School diploma, GED or equivalent experience required.
Proficient in Google Drive and Excel (vlookup, pivot tables, reports)
Excellent written and verbal communication skills.
Ability to thrive in a fast-paced working environment and multitask.
Strong attention to detail and organization.
Ability to maintain a positive attitude.
Presents self in a highly professional manner to others and understands that honesty and ethics are essential.
Excellent problem-solving and time management skills.
Strong work ethic and dependability.
Ability to work a flexible schedule including nights, weekends and holidays as business needs dictate.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Read LessCircle Logistics is a third-party logistics (3PL) firm focused on delivering three core promises to our customers:
No Fail ServicePersonalized CommunicationInnovative SolutionsWe leverage technology, industry experience, and employee ingenuity to provide industry-leading transportation solutions that keep America moving.
Job DescriptionCustomer Service Representative | Entry-Level Logistics Coordinator - Fort Wayne, IN
Ready to Drive Your Career Forward? At Circle Logistics, we’re not just offering a job; we’re inviting you to embark on a fulfilling career journey. If you're eager for more than the ordinary and want to contribute to a vibrant, growing industry, we want you on our Circle Logistics Team!
Why Circle Logistics? We believe in the perfect blend of hard work and having fun. Our competitive compensation and robust benefits package are designed to empower you to excel, thrive, and truly enjoy your life. Every day you come into work, you are entering a competitive
and engaging work environment. We recognize what you give to make that happen. That is why we recognize those who go the extra mile and celebrate our victories as a team.
Who We Are: Circle Logistics is a leading third-party logistics provider committed to delivering on our promises of Unwavering Service, Tailored Communication, and Innovative Solutions. With over a decade of experience, we’ve evolved from a small team to a thriving company valued at half a billion dollars, fueled by an entrepreneurial spirit. Our team of over 500 talented individuals is passionate about delivering exceptional service, personalized communication, and groundbreaking solutions in a high-energy transportation industry that never sleeps!
What We’re Looking For:
We’re looking for motivated, goal-oriented, self-starters who are:
Professionals who want to launch their career in a new industryDetail-oriented and organizedStrong communicators — both written and verbalComfortable in a fast-paced, team-oriented environmentReady to make an impact and grow a careerIf you’re someone with grit, determination, and a desire to win, you’ll fit right in at Circle.
Overview:
As a Customer Service Representative, you will work in a fast-paced environment, coordinating our day-to-day shipments and supporting the efforts of our office by providing visibility and maintaining accurate documentation for all loads. The key responsibilities of this role are to provide clear and concise communication, troubleshoot customer concerns, and proactively monitor the movement of freight to ensure customer satisfaction.
Responsibilities:
Enter new load orders into our proprietary web-based softwareInitiate “check calls” to track and trace drivers on all pickups and deliveriesCommunicate internally with drivers to ensure accurate documentationClosely monitor freight via multiple detailed websites to ensure accurate delivery times and to notify customers of potential delaysMaintain and collect proper paperwork for each shipmentWork cooperatively with Sales and Dispatch to provide solutions for customers’ needs and resolve issuesNo logistics experience? No problem! You’ll receive hands-on training from day one and all the tools you need to grow.
Skills/Abilities:
1-3 years of work experience in customer service, operations, data entry, call center, dispatch or logisticsMust have strong attention to detailAbility to prioritize, balance, and organize information while completing multiple tasks.Above-average proficiency in Google Drive and Microsoft SuiteExcellent written and verbal communication skillsExcellent teamwork skillsEducation and Experience:
High school diploma or equivalent requiredAssociate's degree preferredCall center experience is a bonusBenefits:
Full-time: 40 hours per weekRoom for advancement in a fast-growing company that promotes from withinPaid holidays and paid time offHealth, vision, and dental insurance benefits401(k) PlanReady to steer your career in a forward-thinking logistics company? Join us at Circle Logistics, where your drive and expertise will help us navigate new opportunities. Apply today, and together, we’ll keep the world moving!
QualificationsAll your information will be kept confidential according to EEO guidelines.
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