Job Description Job Description Description: We have an immediate opening for an energetic, enthusiastic and highly motivated call center professional to join our growing and dynamic team! Are you a career minded individual in search of a workplace to call home? At Ciocca Automotive, you ll have the opportunity to have a positive impact on our customers and our community while achieving your financial and career goals! Qualifications: High school diploma or equivalent required Prior BDC, automotive, call center, or sales leadership experience preferred Strong communication, leadership, and coaching abilities Organized, reliable, and capable of managing multiple priorities CRM experience (VinSolutions highly preferred) Positive attitude and commitment to maintaining a team-focused culture Ability to thrive in a performance-driven environment Responsibilities: Lead, train, mentor, and motivate the BDR team while running daily huddles to set goals and drive energy. Maintain strong product, incentive, and CRM knowledge and coach agents on scripts, rebuttals, call quality, and customer handling. Take live TOs to support appointment setting and ensure activity expectations (calls, appointments, follow-up) are consistently met. Track and report daily/weekly KPIs, conduct regular call reviews, and provide actionable coaching. Collaborate with management to enhance processes and customer experience. Complete ROI analysis, maintain reporting, and execute monthly lead follow-up strategies, including end-of-month campaigns. Review and verify sold units in the CRM, while also managing and submitting agent commission sheets for payroll and accounting. What we offer: Full Time to include some Saturdays Salary range $$65,000-$100,000 per year PTO and holidays 401(K) retirement plan with company matching The top insurance program in the industry including medical, dental, prescription and vision Advancement within the Ciocca Automotive Family Employee discounts: purchases, repair, service, wash If you re passionate about leadership, team development, and creating exceptional customer experiences, we want to hear from you. Apply today and grow your career with Ciocca Automotive! We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Requirements:
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