Position Overview:
Cincy Automall Dealership is seeking a motivated and customer-focused Business Development Center (BDC) Agent to join our dealership team. The BDC Agent plays a critical role in driving sales and service traffic by managing inbound and outbound customer communications, setting appointments, and delivering a high-quality customer experience.
Key Responsibilities:
- Respond promptly to inbound leads via phone, email, text, and online chat
- Conduct outbound calls to follow up on leads, previous customers, and service reminders
- Schedule and confirm sales and service appointments
- Maintain accurate and up-to-date customer records in the CRM system
- Qualify leads and gather relevant customer information to support the sales team
- Provide customers with information about vehicles, promotions, financing options, and services
- Follow dealership scripts and processes to ensure consistency and compliance
- Meet or exceed daily, weekly, and monthly performance targets (appointments set, show rate, etc.)
- Coordinate with sales and service departments to ensure a seamless customer experience
- Handle customer inquiries and resolve basic concerns professionally and efficiently
Qualifications:
- High school diploma or equivalent (college degree preferred)
- Previous experience in customer service, call center, or sales (automotive experience a plus)
- Strong communication skills (verbal and written)
- Comfortable handling a high volume of calls and digital inquiries
- Basic computer skills and familiarity with CRM systems
- Positive attitude, strong work ethic, and team-oriented mindset
- Ability to multitask and stay organized in a fast-paced environment
Benefits:
- Benefits will be determined based on the candidate’s skills and qualifications and will be discussed during the interview process. Salary growth opportunity up to 60k per year.
Position Overview:
Cincy AutoMall Dealership is seeking a motivated and customer-focused Automotive Sales Associate to join our team. This role is responsible for managing the entire sales process, from initial customer contact and lead generation through closing the sale and post-sale follow-up. The ideal candidate is confident in generating leads, building relationships, and closing deals while delivering a seamless and professional customer experience.
Qualifications:
- Previous experience in automotive sales, retail sales, or dealership environments preferred (training provided for the right candidate)
- Strong negotiation, closing, and interpersonal skills
- Ability to confidently generate leads and perform outbound sales activities
- Excellent communication skills, phone etiquette, and customer engagement abilities
- Spanish or additional language skills are a plus
- Strong organizational skills with the ability to manage multiple prospects simultaneously
- Familiarity with CRM systems, inventory tools, and basic retail math is an advantage
- Self-motivated, goal-oriented, and driven to succeed in a performance-based environment
- Ability to build rapport with a diverse customer base
- Valid driver’s license and clean driving record preferred
Benefits:
Benefits will be determined based on the candidate’s skills and qualifications and will be discussed during the interview process. Salary will be a weekly base plus monthly commission with opportunity up to $120k yearly!!
