The Medical Assistant plays a key role in supporting clinical operations and ensuring a positive patient experience within the health center. This position requires strong clinical, administrative, and customer service skills, as well as the ability to work collaboratively in a fast-paced clinic environment.
Key Responsibilities
Attend department staff meetings and participate in required in-service training programsCross-train to support new procedures and additional departments as neededGreet and check in patients by verifying coverage and eligibility and completing required documentationAnswer and triage telephone calls in accordance with departmental procedures, routing calls appropriately and taking accurate, legible messages when necessarySchedule patient appointments and verify membership and benefit coverageSupport back-office clinical functions as assigned (vitals, immunizations, injections, point of care testing, lab draws, occupational health testing)What We Expect From You:
Graduate of approved MA program OR on the job training with CCMA prior to hireCurrent BCLS requiredAt least 1 or more years of front and back-office experiencePhlebotomy skills in the work setting requiredSolid computer and documentation skillsExcellent customer service and communication skills requiredTeam orientedStrong time management skillsResponsible and reliableAbility to be flexible and adapt to operational needsAbility to work 8 hour shifts and full time 40 hours/week within the following clinic hours:Monday/Wednesday: 7:00 am - 5 pm
Tuesday/Thursday/Friday: 7 am - 3:30 pm
Bonus Points For:
CMA or RMA CertificationPhlebotomy CertificationEPIC experienceEKG experience preferredCustomer-centric FocusDynamic personalityPlease note, this role is based full-time in our health center in Fort Myers FL.
We offer benefit eligibility from the first day of employment, Paid Time Off, Short and Long-Term Disability, Life Insurance, 401k with company match, Continuing Education, Career Development and a variety of other perks.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
Read LessIn this Chicago based role, you will be a key contributor to our growth strategy, you will build strong relationships with healthcare providers, expand referral opportunities, and support patients transitioning into our specialty pharmacy services. You will bring energy, professionalism, and strategic focus to achieving quarterly performance goals while ensuring an exceptional experience for both patients and partners.
ResponsibilitiesDrive sales effectiveness within the assigned territory to meet or exceed individual and team goals.Support the transition of patients to the pharmacy by facilitating communication and providing timely information.Utilize CRM and company tools to identify priority accounts, optimize referral potential, and document account activity.Maintain a consistent call cycle to ensure proactive follow-up, detailed communication, and effective account management.Collaborate with Operations and internal teams to deliver clear, coordinated messaging to offices and patient partners.Build relationships with pharmaceutical partners to enhance collaboration and product knowledge.Assist with gathering required documentation, navigating benefit information, and communicating with physician offices.Manage regional budget responsibilities, ensuring efficient planning and adherence to guidelines.Participate in sales meetings, training sessions, conventions, and in-services as scheduled by Sales Leadership.Report competitive insights, territory issues, and market changes to Sales Leadership.Support additional duties as assigned to meet departmental and organizational objectives.Required QualificationsMust live in the Chicago, IL areaHigh school diploma or equivalent.Bachelor's degree plus 4+ years of relevant experience in pharmaceutical, specialty pharmacy, or healthcare sales.May substitute bachelor's degree with 8+ years of relevant experience.Preferred QualificationsStrong communication skills, both written and verbal.Proficiency in Microsoft Office (Excel, Word, PowerPoint).Ability to analyze and interpret territory reports.Knowledge of specialty pharmacy, IVIG, neurology, immunology, and transplant therapies.Highly motivated, adaptable, and able to manage multiple priorities.Willingness to travel as needed.If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
This role is also anticipated to be eligible to participate in an incentive compensation plan.
At The Cigna Group, you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
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