JOB SUMMARY: Under the direction of the Patient Financial Services Director, Financial Counselor is responsible for providing patients with a positive financial experience by helping patients navigate and understand insurance benefits and potential financial liability. Financial Counselors are the patient's point of contact for financial assistance questions. The Financial Counselor collects payments, sets up payment arrangements as appropriate, creates estimates, advises patients in person and over the phone on their insurance benefits and coverage, and in some cases, assesses patient referrals for appropriateness. The Financial Counselor assists patients with eligibility for government programs, Cibola General Hospital's financial assistance program, and other options for managing high medical liabilities. PRIMARY FUNCTIONS: 1.Serves as the point of contact for all financial assistance related questions. 2.Communicates with patients to identify and understand financial, social, and medical histories and other relevant patient information 3.Gathers all relevant information required to process financial assistance requests; including but not limited to working with providers on treatment plans, best practices, and related necessary medical opinions. 4.Documents all communication and follow up in the EMR and send written confirmation to patient regarding payment arrangements, etc as applicable. 5.Assesses the current financial situation of patients through the verification of patient insurance benefits; serving as the technical expert in confirming patients benefit coverage and hospital reimbursement: 6.Determine the patient's financial ability to pay and explain insurance coverage and benefits to the patient. o 7.Initiate the financial screening process as appropriate to evaluate eligibility for assistance programs. 8.Assist the patient in completing financial statements and gathering supporting financial documentation. o 9.Complete the referral pattern for patients with financial risk 10.Determine eligibility for care at CGH by assessing patient eligibility for Medical Assistance, Emergency Medical Assistance, Community Programs, and Government Programs: 11.Assess and offer payment alternatives which may include prepayment for elective care,and applying for CGH's financial assistance program. 12.Identify eligible financial programming options and assist in completing all necessary documentation for specific federal, state, or CGH financial assistance programs 13.With provider involvement, determine urgency of scheduled care for patients with large financial liabilities resulting in either a decision to proceed, hold, reschedule, etc. 14.Explain CGH's payment policy to patients if a program is not available to assist with payment. 15.Calculate and explain any patient liability before or at the time of service. 16.Counsel patients on out of pocket liabilities and collect deductibles, pre-payments, and outstanding balances following established collection procedures; or alternatively, create a payment plan with the patient and document the agreement appropriately. 17.If unable to establish acceptable payment arrangements for elective procedures, inform provider and patient that services will be rescheduled or cancelled. 18.Communicate financial coverage status and applicable financial decisions with all appropriate parties: patient, family, referring clinicians, and CGH clinicians. 19.Assists with the maintenance of self pay accounts, initiates collection procedures when appropriate and sends out letters to patients regarding the status of the accounts; places accounts in the financial class needed before the account goes to collections if patients do not respond to calls and letters. 20.Pursues and participates in education opportunities to remain current with changes in the Healthcare industry 21.Promotes effective working relations and work effectively as part of a team to facilitate the department's ability to meet its goals and objectives. 22.Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to insure a professional, responsible and courteous environment. 23.Attends on-site/off-site community engagement activities and on-site/off-site clinic events as needed. 24.Performs other duties as assigned. EDUCATION / EXPERIENCE REQUIRED 1.High School Diploma / GED Required 2.Associate degree preferred. 3.Two years' experience in healthcare Revenue Cycle preferred. 4.Experience in providing high level of customer service. 5.Excellent organization and time management skills along with excellent oral and written communication skills. 6.Strong team player 7.Ability to learn quickly, build and maintain long term relationships and work with minimal supervision. 8.Proficient computing skills. 9.High-level of accuracy and attention to detail, flexibility, and ability to attend to competing priorities in an effective and timely way, and prioritize effectively in team environment. KNOWLEDGE, SKILLS AND ABILITIES Knowledge of medical billing/collection practices Knowledge of computer programs Knowledge of business office procedures Knowledge of basic medical coding and third party operating procedures and practices Ability to operate a computer, basic office equipment and a multi-line telephone system Skill in answering a telephone in a pleasant and helpful manner Ability to read, understand and follow both oral and written instructions Ability to establish and maintain effective working relationships with patients, co-workers and the public Must be well organized and detail-oriented ADDITIONAL QUALIFICATIONS Bilingual a plus (Spanish / English) preferred RELATIONSHIP REPORTING Reports to the PFS Supervisor PHYSICAL REQUIREMENTS Ability to sit, stand, walk or view a computer screen for extended periods of time Ability to perform repetitive hand and wrist motions for extended periods of time
PI441bea395f1f-8820
SUMMARY: Responsible for maintaining a safe and secure environment for patients, employees, and visitors; as well as ensuring the security of the facility. This is completed by patrolling the premises, assisting personnel and monitoring various systems. Essential Functions: Secures and protects premises, property and personnel; patrol the property of Cibola General Hospital Corporation. Monitor surveillance/security/safety related systems and equipment. Inspect buildings and equipment. Monitor and control access points and guard against theft and unauthorized entry. Responds to alarms or calls for assistance, i.e. code grey, summons law enforcement or other appropriate agencies for assistance. Maintain proper communication with staff using cell phone, radio, or other authorized device(s). Completes reports and documents - information, occurrences, and surveillance activities, interviews witnesses as needed. Prevents loss or damage by reporting to appropriate personnel or external agencies. May in limited circumstances restrain trespassers or patients who pose a safety threat. Assist during patient transfer via air ambulance, to include directing parking and visitors for safety; set - up safety barriers. Assist with patient transport via hospital and heli-pad. Must be willing to assist with other duties, assist in other departments, or work extended hours on shortened notice. POSITION QUALIFICATIONS: Required: Must be able to work effectively with all levels of employees and outside vendors. The ability to communicate in English in written and verbal forms required. Bi-lingual skills preferred. Complete training for and obtain security certification with six months of hire date. EDUCATION and/or EXPERIENCE: High School diploma or equivalent required. Previous security or law enforcement experience preferred.
PIe333a4238f07-7247
JOB SUMMARY: Under the direction of the Patient Financial Services Supervisor, The PFS Cash Posting Specialist is responsible for accurate collection of patient payments and accurately posting of cash and credit deposits by deposit date into the facility EHR system. PRIMARY FUNCTIONS: 1. Daily balancing of cash drawer and conducting daily cash reconciliation 2. Research of all insurance payments for any discrepancies according to the facility contracts. 3.Responsible for the medical facility daily bank deposit, inputting payment and adjusting data onto patient accounts. 4. Processing electronic remittances 5. Posting all miscellaneous cash receipts corresponding to the general ledger accounts. 6.Assist in daily report tracking of all outside vendors to ensure correct posting of all charges and adjustments. 7. Complete daily credit balance report to ensure concurrent correction of credit balances. 8. Greets and acknowledge each customer. 9. Assist customers with queries. 10.Processes payments and provides receipts for each completed transaction. 11.Posts all payments and adjustments to the specified patient encounters in accordance with the current cash posting policy and procedure. 12.Reviews scan documentation to identify contractual amounts, denials or payment adjustments that require posting to patient's accounts. 13. Other duties as assigned. EDUCATION AND EXPERIENCE 1.High school diploma or equivalent 2.Associate degree PREFERRED 3.Excellent organizational and time management skills 4.Strong team player 5.Ability to learn quickly, build and maintain long term relationships and work with minimal supervision. 6.Proficient computing skills including 10key by touch 7. High-level of accuracy and attention to detail, flexibility, and ability to attend to competing priorities in an effective and timely way, and prioritize effectively in team environment. NOWLEDGE, SKILLS AND ABILITIES Knowledge of medical billing/collection practices Knowledge of computer programs Knowledge of business office procedures Knowledge of basic medical coding and third party operating procedures and practices Ability to operate a computer, basic office equipment and a multi-line telephone system Skill in answering a telephone in a pleasant and helpful manner Ability to read, understand and follow both oral and written instructions Ability to establish and maintain effective working relationships with patients, co-workers and the public Must be well organized and detail-oriented ADDITIONAL QUALIFICATIONS Bilingual a plus (Spanish / English) preferred RELATIONSHIP REPORTING Reports to the PFS Supervisor PHYSICAL REQUIREMENTS Ability to sit, stand, walk or view a computer screen for extended periods of time Ability to perform repetitive hand and wrist motions for extended periods of time
PI9d37ed47e8e5-7336
Job DescriptionJob DescriptionCIBOLA GENERAL HOSPITAL OFFERS GREAT BENEFITS SUCH AS:Full Time positionCompetitive Base salary Sign on Bonus/Retention Relocation Reimbursement Free Housing for 90 daysStudent Loan Repayment per yearPTO 20 daysNew Mexico Sick Leave 8 daysEligibility for Productivity Bonus3 yr. contractCME expenses annually Professional Liability Insurance to include tail coverage Retirement in 403b with match & optional 457 without match Medical, Dental, Vision coverage Disability coverage - Short term & Long term provided at no costJOB SUMMARYThe duties of a Psychiatric Mental Health Nurse Practitioner (PMHNP) mid-level provider include, but are not limited to, providing accurate mental health assessment, diagnosis, treatment, consultation, education and follow-up care to patients suffering from mental illnesses, disorders or substance abuse problems; proper maintenance of records, and any other reasonable and proper duties assigned.PRIMARY FUNCTIONSExamine patients and record historyAdhere to proper charting protocolsDiscuss with Physician and other health care professionals to prepare comprehensive planOrder or execute tests as neededSubmit health care plan and goals of individual patients for periodic review by PhysicianAnalyze results of tests, diagnose and report to patientAdminister or prescribe treatment and medicationsRefer to specialist as required for patient's well-beingOther responsibilities as assignedEDUCATION AND EXPERIENCEMaster’s Degree3+ years as a Psychiatric Nurse Practitioner with experience in mental health assessment, diagnosis, triage, managing common psychiatric medication and treatment plans and managing crisis situations.Must have and maintain current State of New Mexico Nurse Practitioner license in good standingCurrent National Board Certification (PMHNP) (ANCC)Must have DEA in good standingBLS, ACLS, PALSExperienced with adult and/or child and adolescent populationsKNOWLEDGE, SKILLS, AND ABILITIESEffective written, verbal and electronic communication skillsShow initiative, creativity and problem-solving abilityAbility to collaborate with colleagues to provide quality healthcareADDITIONAL QUALIFICATIONSPrior experience using an electronic medical records system (Cerner)Bilingual English/Spanish (preferred)RELATIONSHIP REPORTINGReports to the Practice Administrator/Chief of Staff or/Chief Executive OfficerPHYSICAL REQUIREMENTSAbility to communicate effectively with patientsAbility to collaborate with colleagues as necessary to provide quality health careAbility to use a computer, printer and scannerAbility to sit, stand or view a computer screen for extended periods of timeAbility to perform repetitive hand and wrist motions for extended periods of timeAbility to use hands and fingers to handle or feelAbility to reach with hands and arms
Job DescriptionJob DescriptionPosition Summary: Provides a range of psychological assessment, diagnostic, therapeutic, and/or case management services individuals, couples, and/or families, as appropriate. Will work in collaboration with other allied health professionals and medical providers.Prepare treatment plans, discharge plans, and follow up care programsConsult with other therapists and related staff, as needed. Refers clients to appropriate social service agencies for financial assistance and other required services. Collect data about patients through interview, case history, psychological tests, and/or observational techniques; evaluates data to identify causes of problems and to determine proper therapeutic approach or referral to other specialistsPerform various administrative functions such as monitoring expenditures and preparing reports and correspondence; may propose changes to program policies and proceduresProvide casework management of a specialized caseload, as appropriate to the requirements of the individual position; performs research and case assessments; prepares individualized studies for admission, placement, and/or dischargeEncourage patients to actively participate in their own care by asking questions and reporting treatment or situations that they don't understand or may "not seem right"Education Requirements:Master's Degree in related disciplineExperience Experience working with individuals with substance abuse / dependence disorders and individuals with co-occurring disordersLicensure/Certification Requirements:LMSW or LPC or LMHC
