Why Chuze?
At Chuze Fitness, we're reinventing the fitness industry with a focus on hospitality, community, and compassion. We prioritize people and foster a vibrant work environment where everyone can be themselves and contribute to our culture of kindness. We're seeking individuals of all backgrounds who embody kindness, sociability, and strong work ethic.
If you're ready to dive into the heart of hospitality, we want you on our team! Join us in making a difference!
Job Description
Pay Range: $XX.XX - SXX.XX / hour; based on experience
The Assistant General Manager works closely with the GM, leading by example, onboarding and training new staff members, tackling member interactions with a smile, and ensuring our inventory is spot-on. By overseeing daily operations and motivating your team, you'll ensure every day at Chuze Fitness is a fantastic experience for everyone!
Responsibilities include but are not limited to the following:
Assist in leading a team of 20-30 employees to go above and beyond in customer service, cleanliness, and cultureCollaborate with GM to tackle escalated employee concerns in partnership with HRWork together with the team regarding member billing inquiries, providing guidance in difficult interactions and knowing when to escalate to the GMEstablish and maintain productive and proactive cross-departmental communication and understanding of fitness operations, maintenance, and troubleshooting processesCollaborate with the GM to develop all staff members through one-on-one conversations, conducting performance reviews, and assist in coaching documentation, including and up to terminationRun daily operations such as breaking employees for lunches and maintaining appropriate staff levels on shift, ensuring club quality assurance, and completing opening and closing responsibilitiesMaintain proficient knowledge of and assist members with all amenities, membership inquiries, fitness programs, and equipment functionsAssist in recruiting and onboarding new talent by conducting phone screens and in-person interviewsSecure inventory processes by prepping for weekly and monthly counts and ordering, restocking, and organizing new products
Perks & Benefits Include:
401kMedical, Dental, Vision, and other supplemental insurance (with large employer contribution)Accrued PTO, sick leave, and paid holidaysPersonal device stipendFree Chuze membership + 1 free gym membership to gift to a friend or family memberDiscounts on Chuze retail and smoothie purchases and through vendor partnersProfessional training and growth opportunitiesTeam building events and annual parties
Qualifications:
Required
2+ years experience in customer service2+ years experience leading a teamAbility to work varied hours, weekends, and opening/closing shifts regularly or as neededExceptional verbal and social communication skills with a teamwork-based mindsetExcellent ability to provide a positive attitude and calm under pressureAbility to multi-task and handle shifting prioritiesService-based attitudeAbility to receive and deliver feedbackHaving extreme attention to detailPhysical Requirements:Able to read, write, and speak clearly in EnglishTouring the club: walking and climbing stairsBending, kneeling, and repetitive arm movementStanding for long periodsRepetitive phone work, typing, and computer operationsAbility to lift at least 50lbs
Preferred
High school graduate or GEDBachelor's degree or currently continuing educationSports or fitness backgroundAdditional Information:
Chuze Fitness is an Equal Opportunity Employer. We consider candidates solely based on merit. Background checks are required for some positions.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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