Job Summary:
The Grants Analyst will play a pivotal role in the grants and compliance function at Chrysalis. This position will support financial planning and budgeting, prepare financial reporting and invoices for government and private foundation funds. This role will develop financial models, prepare projections, and provide monthly financial reports which include key metrics, and variance analysis.
Duties and Responsibilities to include but not limited to:
Provide financial reporting, grant management, budgeting, and analysis support to government grants and private foundation.Monitor grant expenses, while analyzing budget vs. actual program expense variances; administer assigned budgets and prepare budget modifications when needed, in collaboration with program staffprovide grant and financial reconciliation, and conduct research-related financial reportingWork collaboratively with the Finance team to ensure billing accuracyPrepare grant invoices and ensure the compliance of program guidelines before final submission to the reporting agenciesCollaborate with the Grants & Contracts Manager in ensuring that financial reporting and compliance requirements are completed and submitted timely.Participate in evaluating, improving, and documenting policies and procedures.Assist with the annual budget process, annual audits and other tasks as requestedOther duties as assignedJob Skills & Qualifications:
Bachelor’s degree in accounting/finance and a minimum of two years’ work experience in grants management.Demonstrated ability to work independently and meet deadlines.Excellent working knowledge of nonprofit accounting includes grants management, revenue recognition and donor restrictions.Knowledge and experience with accounting for grants, contracts, budgeting, and Generally Accepted Accounting Principles (GAAP).Experience working with Sage Intacct accounting software highly preferred.Proficiency with Microsoft 365 Suite with an Intermediate to advanced understanding of Excel.Ability to compile and review financial data and provide analysis and recommendations of trends, budget variations, and other related financial issues.Excellent written and verbal communication as well as interpersonal skills conducive to the supporting of multiple programs with various needs.Physical Requirements:
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. The employee must occasionally lift and/or move up to 25 pounds.
Fair Chance Hiring Statement
Chrysalis is an equal opportunity employer and strongly encourages applications from all qualified individuals who share lived experience with the communities we serve. In particular, Chrysalis welcomes applicants who are formerly incarcerated and/or justice-involved; people who have experienced housing insecurity and/or economic inequity; Black, Indigenous, and people of color; persons with disabilities; ethnic and religious minorities; and members of the LGBTQ+ community.
Read LessJob Summary:
The Payroll Coordinator is responsible for assisting with the administration and processing of the weekly payroll. This position also performs general Human Resources related duties and carries out responsibilities specific to payroll processes such as data entry, verify employee information, preparing manual checks, updating reports, develop methods and procedures and assisting in evaluating and implementing policies. The Payroll Coordinator will be responsible for daily auditing of timesheets in payroll system. Work with departments to resolve payroll-related problems. Excellent customer service is key to both internal and external customers.
Duties and Responsibilities to include but not limited to:
Provide support in processing timecards via the payroll system on a weekly basis and cross-checking; assist as back-up to Payroll Manager for weekly payroll process.Review timecards for accuracy and ensure that hours worked are correct. Proactively resolve discrepancies, especially those of a recurring nature in a timely manner.Manage all manual check process including updating manual check logs for professional staff and transitional staff.Code timecards according to location worked and with appropriate pay rate.Research and resolve payroll discrepancies and if necessary, process stop payments, manual check paperwork, retro pay, etc.Enroll Direct Deposit applications including pay cardProcess garnishment inquiries from federal, state and local agencies.Process and respond to incoming departmental mail and filing weekly at a minimum.Support HR Team and Payroll Manager with projects and trainings.Other duties as assigned.Job Skills & Qualifications:
Two years payroll work experience.Proficiency with computers including, but not limited to, MS Office products.Prior experience with HR/Payroll systems,Familiarity with HR functions, including onboarding.Knowledge of state payroll/tax laws a plus.Excellent interpersonal skills with the ability to work well with and communicate effectively with all personnel.Ability to provide excellent customer service.Strong verbal & written communication skills.Extremely detail oriented; Strong organizational skills with a keen ability to prioritize and multi-task.Excellent analytical skills; ability to identify discrepancies/variances and sources of error.Demonstrated proficiency in handling confidential matters and external and internal inquiries with the highest degree of discretion and diplomacy.Ability to thrive in a fast-paced, deadline-driven environment; ability to work with a sense of urgency.Ability to work effectively with a wide variety of individuals with competing priorities.Committed to daily attendance and punctuality.Possess a deep commitment to social services and Chrysalis’s organizational mission.Physical Requirements:
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. The employee must occasionally lift and/or move up to 25 pounds.
Fair Chance Hiring Statement
Chrysalis is an equal opportunity employer and strongly encourages applications from all qualified individuals who share lived experience with the communities we serve. In particular, Chrysalis welcomes applicants who are formerly incarcerated and/or justice-involved; people who have experienced housing insecurity and/or economic inequity; Black, Indigenous, and people of color; persons with disabilities; ethnic and religious minorities; and members of the LGBTQ+ community.
Read LessJob Summary:
The Chrysalis Safekeeping Program encompasses all of CE’s Personal Property Safe Storage Locations and Housekeeping Contracts. The Contract Manager is responsible for the successful day-to-day operations at their respective worksite as well as the supervision and continued professional development of Safekeeping Supervisors. Working together, the Contract Manager and the Supervisor(s) manage and work alongside CE’s transitional client employees, completing the scope of work and providing professional feedback through a trauma-informed lens. The Contract Manager acts as the first point of contact for all Safekeeping customers. As a member of the CE Leadership team, the Contract Manager is a key role in the design, implementation, and assessment of CE policies and procedures.
Responsibilities include:
Operational Effectiveness & Customer ServiceOversee strategic deployment of crew given knowledge of site, customer requests and contractual obligations.Perform respective site’s necessary duties (i.e., housekeeping, property storage operations).Meet and communicate with customer to ensure expectations are being met. Identify solutions to problems as needed.Attend and participate in regular meetings, one-on-ones and other trainings as assigned.Supervise both Safekeeping Supervisor and transitional employees daily to ensure that the scope of work is being executed in a professional and timely manner.Consult with Senior Operations Manager, Safekeeping and/or Director of Operations, Safekeeping to ensure that all labor laws, regulations, and company policies are properly followed and enforced.Ensure that all safety procedures are up-to-date and consistently applied in all aspects of operations.Communicate all transitional client employee and work-related issues to CE Office Staff when applicable.Validate and approve both Safekeeping Supervisor and transitional employee timecards for payroll purposesCommunicate with colleagues, customers, employees, stakeholders, business owners, property owners, residents, pedestrians with tact and diplomacy.Design and implement protocols and policies to ensure customers’ needs are met according to contractual obligations and with the highest level of customer service.Establish and communicate standards and standard operating procedures to assigned personnel.Conduct routine audits to ensure exemplary service is being provided.Handle all requests and complaints in an immediate and professional manner. When necessary, seek help from Senior Operations Manager, Safekeeping and/or Director of Operations, Safekeeping to correct situations as they arise.Check contract supply inventory regularly and make supply requests in a timely manner.Ensure consistent and equitable administration of policies, procedures, and guidelines to facilitate effective employee relations.Maintain appropriate records as required for all work, work-orders, requisitions, theft and damage reports, inspections, status reports and others as required.Provide summary reports of projects and work orders.Assist with street or highway maintenance duties within the Works and Roads Teams as needed.Effectively manage equipment, supplies and other inventory.Employee Training & Mentorship
Train employees on job duties, proper uniform, proper use of equipment, safety, and other pertinent areas for each assigned contract through regular debriefs.Act as a mentor to transitional employees by coaching and recognizing them on their performance.Deliver professional feedback to both Safekeeping Supervisors and transitional employees in trauma-informed manner.Job Skills & Qualifications:
Interest in, experience working with, and sensitivity toward the Chrysalis client population, including the re -entry community.A willingness and desire to mentor the client employee population and support the transitional jobs program.Minimum of two years of experience in a management/supervisory capacity, ideally within CE.Maintain confidential information and exercise discretion.Strong leadership and communication skills.Superior customer service skills.Demonstrated high levels of quality assurance and professionalism.Excellent organization and time management skills.Outstanding conflict resolution and de-escalation skills.Excellent written and verbal communication skills.Demonstrate the ability to strategize and plan operations on a micro and macro level.Intermediate experience with Microsoft Office applications, including Outlook, and some technical experience using a tablet or laptop.Ability to work with online database and tracking system.Ability to work flexible schedule (including mornings, nights, and weekends).Ability to pick up, push, or pull up to 50 lbs. and work on foot throughout shift.Physical Requirements:
Must be able to lift, carry, push, pull, and move objects weighing up to 50 pounds regularly and safely. Ability to stand, walk, bend, stoop, kneel, and reach for extended periods, including full work shifts. Capable of manual handling of equipment, containers, or refuse, including loading/unloading tasks and operating mechanical lifting devices (Code 9403).Must be able to work indoors or outdoors in varying environmental conditions such as heat, cold, rain, humidity, and exposure to dust or fumes. Requires frequent climbing, squatting, and twisting motions, and may involve working at heights or on uneven surfaces (Code 9009). Ability to operate vehicles or machinery as needed, with appropriate safety protocols. Must be able to perform repetitive hand and arm movements, including grasping, fine manipulation, and reaching above shoulder level. Visual and auditory acuity sufficient to safely perform job duties, including use of protective equipment when required.
FAIR CHANCE HIRING STATEMENT
Chrysalis is an equal opportunity employer and strongly encourages applications from all qualified individuals who share lived experience with the communities we serve. In particular, Chrysalis welcomes applicants who are formerly incarcerated and/or justice-involved; people who have experienced housing insecurity and/or economic inequity; Black, Indigenous, and people of color; persons with disabilities; ethnic and religious minorities; and members of the LGBTQ+ community.
Read LessAbout Chrysalis:
Chrysalis serves people navigating barriers to the workforce by offering a job-readiness program, individualized supportive services, and paid transitional employment. We empower our clients on their pathway to stability, security, and fulfillment in their work and lives. Since 1984, we have helped more than 85,000 individuals change their lives through jobs. We are looking for individuals who are ready to join our mission-driven team and make a difference.
Job Summary:
The Client Services Coordinator (CSC) is an integral support to the entire Client Services team, while also engaging with clients, volunteers, donors, and staff in other departments. The CSC is the first point of contact with Chrysalis, coordinates service delivery, provides support to Chrysalis staff and facilitates the front lobby operations. We are looking for someone with outstanding communication and customer service skills, a positive attitude and the ability to multitask in a high-volume, fast-paced environment.
Duties and responsibilities include, but are not limited to:
Provide High Quality Services to Chrysalis Clients and Guests
Establishwelcomingpresence and continuallymaintainpositive and motivating demeanor.Greet clients tofacilitatetheir access to Chrysalis programs and resources.Promote and explain Chrysalis services accurately to visitors and callers.Facilitating client orientation, including distributing and reviewing the Client Services Form and scheduling enrollments.Distribute mail and relay messages to clients.Assistclients in accessing resources from partner agencies.Coach clientsonprofessional behavior when necessary.Offering one-on-one client support, including resume development and online job applicationassistance.Provide Administrative and Staff Support
Provide administrative support to Employment Specialists,Director of Client Services,andProgram Managers,as needed.Input client data and case notes into Salesforce, and other database systems as needed,promptly and accurately.Maintain and distribute employment curriculum, client service forms, and up-to-date supplies for classes (handouts, teaching notes, sign-in sheets, etc.).Assistinmaintainingan inventory of supplies for both the center and clients.Participate in outreach activities, such asresourceand job fairs, as needed.Occasionally lead orientation sessions and job preparation classes. Maintain a clean, organized, and clutter-free front desk and workstation to ensure a professional and welcoming environment.Adhere to confidentiality protocols, ensuring all client information is handled discreetly and securely in compliance with privacy standards and company policies.Participate in organizational meetings, trainings, case conferences, and staff meetings to assess and meet client needs
Facilitate Front Lobby Operation
Skills & Qualifications:
Passion for Chrysalis’s mission.Previouscustomer service experience infast-paced environment desired.Bilingual (English/Spanish),required.6 months-1 yrof relevant work experience.Excellent communication and organizational skills.Ability tomaintainappropriate boundarieswith staff and clients.Proficiencyin online research, Word, Excel, and PowerPoint programsrequired. Must be willing to learn other applications as needed.Ability to present to groups of individuals.Ability to communicate agency needs and policies to clients in a supportive and patient manner.Ability tomaintaina professional environment.Ability to handle sensitive information andmaintainconfidentiality. Team player, with a clear understanding of team dynamics, whois willing to help other employees.Experience and/or desire and commitment to work with homeless, low-income, recoveringpopulations.Sensitivity and understanding of various cultures and lifestyles.Self-starter with “can do” attitude and initiativeWillingness to work flexible schedule depending on needsWillingness to travel to meetings and to meet with clients as necessary (mileage reimbursed)Ability to lift up to 25 lbs.Physical Requirements:
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. The employee must occasionally lift and/or move up to 25 pounds.
FAIR CHANCE HIRING STATEMENT
Chrysalis is an equal opportunity employer and strongly encourages applications from all qualified individuals who share lived experience with the communities we serve. In particular, Chrysalis welcomes applicants who are formerly incarcerated and/or justice-involved; people who have experienced housing insecurity and/or economic inequity; Black, Indigenous, and people of color; persons with disabilities; ethnic and religious minorities; and members of the LGBTQ+ community.
Job Summary:
The Volunteer and Program Coordinator will oversee all volunteer coordination and volunteer training activities at Chrysalis’ Orange County office. Duties include onboarding, training, and coordinating all Orange County volunteers and providing backup support in the case of volunteer absences. The Volunteer & Program Coordinator will provide direct services to Chrysalis clients, helping them build resumes, practice for job interviews, and will teach Chrysalis’ job readiness classes as needed.
Duties and Responsibilities include but are not limited to:
Volunteer Recruitment, Coordination, Training, and Engagement
Maintain close communication with all OC volunteers and provide direct support on a daily basis, including addressing day-to-day emails, inquiries, and needs.Assess program needs, screen, onboard and train new volunteers regularly, and manage existing volunteers.Support and/or carry out volunteer appreciation and engagement activities, including recognizing volunteer milestones and helping to plan/execute regular volunteer engagement events.Evaluate volunteer performance on an ongoing basis, giving direct feedback, and following up with additional training as needed.Work closely with Client Services team, attending weekly staff meetings and maintaining active communication about volunteers and client training activities.Handle cross-functional communication and support across all Chrysalis sites, and support staff, clients, and volunteers.Take on special projects to help the Volunteer & Program team create and implement new processes and streamline program operations.Direct Client Service Delivery
Provide one-on-one resume preparation, practice interview services, and helping clients apply to jobs online, as well as facilitate job readiness classes as needed.Customer Service and Administration
Coordinate volunteer schedules to ensure full coverage of one-on-one and job readiness classes.Ensure up-to-date and complete tracking of volunteer activities in Chrysalis data systems.Communicate regularly with Development and Communications Department regarding relevant volunteer activity, including a quarterly call.Monitor and replenish supplies for all volunteer-related client services.Job Skills & Qualifications
Bilingual English/Spanish skills highly preferred.Highly motivated by Chrysalis’ mission and desire to improve social and economicPhysical Requirements:
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. The employee must occasionally lift and/or move up to 25 pounds.
FAIR CHANCE HIRING STATEMENT
Chrysalis is an equal opportunity employer and strongly encourages applications from all qualified individuals who share lived experience with the communities we serve. In particular, Chrysalis welcomes applicants who are formerly incarcerated and/or justice-involved; people who have experienced housing insecurity and/or economic inequity; Black, Indigenous, and people of color; persons with disabilities; ethnic and religious minorities; and members of the LGBTQ+ community.
Job Summary:
The Employment Specialist (ES) is key to client success. The Employment Specialist works 1-on-1 with clients to provide employment and case management services with the goal that clients get ready for a job, find a job, and keep a job. Responsible for a dedicated caseload, the successful candidate will have the ability to use independent judgment, exceptional organizational skills, and a willingness to incorporate emerging industry best practices and techniques in their work.
Duties and responsibilities to include, but not limited to:
Provide Client Support, Guidance and Case Management
Oversee the day-to-day case management of both working and non-working clients. Encourage and motivate clients to work on their job search.Orient, assess, and provide employment counseling for clients. Assess clients for job readiness, including substance use, legal history, and mental and physical health. Provide referrals for education, skills training, Chrysalis social enterprises, and other social service resources.Conduct job readiness activities with clients, including job preparation classes, resume building, practice interviews, job applications, computer tutorials, cover letters, reference lists, job search guidance, etc.Maintain up-to-date knowledge of referral resources for clients to facilitate employment search.Foster Strong Client, Colleague, and Partner Relationships
Participate in Chrysalis meetings and case conferences, sharing best practices and providing thought partnership to colleagues.Provide training ideas and resources to leadership teams, including the opportunity to conduct workshops for colleagues within the department and across the organization.Celebrate achievements and brainstorm solutions for department and organization-wide initiatives.Represent Chrysalis to stakeholders by providing site tours and presenting services, as needed.Monitor Client Progress and Program Outcomes
Maintain accurate client/program data to manage caseload and generate reports.Document each service, the outcome and next steps, as well as any observations of clients’ skills, job readiness, and/or growth opportunities into Salesforce, a case management database.Analyze and report monthly data as required to maintain accurate client and program-based statistics to ensure individual goals are achieved.General Duties
Adhere to all Chrysalis policies and procedures.Support the Chrysalis Mission and adhere to the Chrysalis Code of Ethics.Other duties as assigned
Job Skills & Qualifications:
Passion for Chrysalis’s mission. Sensitivity and understanding of various cultures and lifestyles.Bilingual (English and Spanish) is a plusExcellent verbal and written communication skills, interacting with others with diplomacy and tactStrong organizational skills, including effective time management and the ability to work and make decisions independentlyAbility to multi-task and prioritize appropriately yet maintain flexibilityAbility to work in a fast-paced environmentSelf-starter with “can do” attitude and initiativeSensitive to various cultures and lifestylesMaintain confidential information and exercise discretionComputer literacy required. Must be proficient in Internet research, MS Office programs and be willing to learn other applications as neededWillingness to travel to meetings (mileage reimbursed)
Physical Requirements:
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. The employee must occasionally lift and/or move up to 25 pounds.
Fair Chance Hiring Statement
Chrysalis is an equal opportunity employer and strongly encourages applications from all qualified individuals who share lived experience with the communities we serve. In particular, Chrysalis welcomes applicants who are formerly incarcerated and/or justice-involved; people who have experienced housing insecurity and/or economic inequity; Black, Indigenous, and people of color; persons with disabilities; ethnic and religious minorities; and members of the LGBTQ+ community.
Read LessJob Summary
The Senior Operations Manager, Safekeeping is responsible for day to day operations, including customer and budget responsibilities, of a $4M social enterprise that specializes in janitorial/housekeeping work and the safe storage of personal property. Working closely with staff within Chrysalis Enterprises as well as staff within Client Services (e.g., case managers), this position has an operations role (representing Chrysalis at customer meetings, managing office and field staff, arranging coverage for field staff, etc.) to meet business objectives, and a programmatic / direct service role (providing on the job feedback, mentoring Field Supervisors and workers, developing and delivering training) to meet programmatic objectives.
Duties and Responsibilities to include but not limited to:
Account Management and Customer Service
Deliver consistently high levels of customer service to all customers, business owners, and other stakeholders ensuring that we meet or exceed all contractual obligations.Proactively identify service issues in each site before the customer brings it to the organization’s attentionProvide support in preparing service proposals for new business.Develop customer billing rates and budgets in line with departmental objectives and business needs.Maintain records of executed contracts and ensure customers are billed accurately.Operational Effectiveness
Manage multiple Housekeeping and/or Safe Storage contracts.Work with colleagues to identify process improvements.Ensure safety of all workers and that work is performed in compliance with OSHA and best practice standards.Build-up and maintain a pool of lead workers.Develop and enforce policies and procedures for Chrysalis Works that is consistent with established company standards.Manage machine, personnel, and equipment schedules across multiple contracts to ensure contractual obligations are fulfilled.Assist in placing clients and overseeing special projects as needed.Client Support & Guidance
Use discretion to consistently apply HR policies and guidelines.Work closely with Contract Supervisors to provide appropriate, timely and meaningful feedback, advice, and mentorship to client workers.Document all client conversations and communicate any concerns regarding performance/personal struggles immediately to Employment Specialist/Site Director, and HR as necessary.Balance the business needs of the social enterprise with the service needs of the clients.Team Management
Directly manage and support multiple direct reports with their respective job duties.Provide guidance on professional development through regular feedback and identification of continued growth opportunities.Maintain accurate and timely record of feedback and support provided to direct reports.Provide direction to staff in resolving any issues and other day-to-day activities.Maintain a culture of engagement, innovation, support, transparency, and accountability amongst staff.Inform Director of Operations, Safekeeping the performance, employee issues and other day-to day activities of their direct reports.Job Skills & Qualifications
Interest in, experience working with, and sensitivity toward the Chrysalis client population, including the re-entry community.1+ years of management experience.Employment Social Enterprise leadership experience, a plus.2+ years in program delivery and/or customer service experience.Excellent interpersonal skills, including the ability to coach/mentor staff and clients.Exceptional customer service skills, including the ability to use tact and diplomacy in all interactions and to appropriately represent Chrysalis to external audiences.Advanced written and verbal communication, organization, and time management skills.Ability to solve challenging operational problems and make timely decisions, often under pressure with tight and competing deadlines.Understanding of and ability to use software applications such as Microsoft Suite and Google Suite. Previous experience with case management software a plus.Thrive in high paced, demanding environment.Willingness to be on call 24/7 and work flexible hours depending on business needsFAIR CHANCE HIRING STATEMENT
Chrysalis is an equal opportunity employer and strongly encourages applications from all qualified individuals who share lived experience with the communities we serve. In particular, Chrysalis welcomes applicants who are formerly incarcerated and/or justice-involved; people who have experienced housing insecurity and/or economic inequity; Black, Indigenous, and people of color; persons with disabilities; ethnic and religious minorities; and members of the LGBTQ+ community.
The Director of Client Services is a caring and empathetic leader who takes pride in delivering best-in-class services to staff and clients, motivating a team to achieve ambitious goals, and thrives in being a part of a learning and innovative organization. As part of the management team, the Director supports staff in and models delivering high-quality employment services.
The Director plans, manages, tracks, and carries out client services in Chrysalis’ Downtown Los Angeles center. The Director is responsible for the management of staff, operations, grants, volunteers, serves as the liaison to the local community stakeholders, and develops and nurtures partnerships with local agencies for the purposes of outreach and client service.
Responsibilities include:
Train, Mentor & Manage Staff to Deliver Exceptional Services
Set clear expectations, provide training to, and hold Program Managers accountable for team performance, service delivery, and goal attainment. Manage through Program Managers to ensure consistent coaching, follow through, and staff accountability.Alongside the management team, provide oversight of administrative duties and program operations for the Downtown site.Support staff in focusing on program metrics and outcomes and support site in reaching grant outcomes and site level goals. Actively utilize various program reports and tools to help the Downtown Site and Team meet programmatic goals.Track and monitor program data. Analyze trends of client service delivery use. Help and lead the creation of data informed annual goals for the site and programs.Meet with staff regularly to discuss data, provide training, and support engagement and professional development. Provide support and guidance on how to address client situations, delivering direct services to clients experiencing high barriers or moments of escalation.Provide support in onboarding new team members across the organization. Provide support to address time-sensitive client and office needs, including de-escalation, conflict management and mediation, and coverage issues, as needed. Ability to address challenging conflicts and operational problems, making timely decisions, often under pressure with tight and competing deadlines.Foster Strong Client, Colleague, and Partner Relationships
Participate in committees and working groups in support of Departmental initiatives, in many cases, taking lead.Act as a thought partner and support for in-house partners and Chrysalis Departments, such as the Mental Health Counselor, Development and Communications, External Relations, Chrysalis Enterprises, Human Resources, Facilities, IT, and Finance. Represent Chrysalis to stakeholders, including providing site tours, attending outreach events & community meetings, and delivering presentations. Establish relationships with community leaders, employers, and other nonprofits to develop partnerships with the goal of client enrollment to meet goals and Chrysalis Enterprise needs, program enrichment and additional client resources.Serve as collaborator with Development & Communications department to identify grant opportunities and funding to support client resources and engagement.Meets regularly with Client Services Leadership Team (VP Program Operations, AVP Program Operations, and other Directors) to carry out departmental goals and determine long-range plans.Develop and Oversee Achievement of Programmatic Objectives & Strategic Initiatives
Actively participate with the Client Services Leadership team to consistently improve programs and services and support program design and evaluation efforts. Develop content for and lead staff meetings and case conferences. Participate in department and organization-wide convenings, including content development and delivery. Make recommendations and participate in the implementation of projects, such as a curriculum review, to ensure that services are aligned with best practices in the field, reflect the needs of the client population, and support clients in achieving their employment goals. Develop, implement, and monitor enrichment programming (e.g., AI workshops, group job application sessions, hiring events, and resource fairs) to enhance client engagement, expand access to opportunities, and support achievement of program and placement goals.Meet with Management Team on regular basis, providing support and ensuring consistent delivery of the program; maintain clear records of progress toward goals and performance.Oversee, including monitoring budget allocations, resources to support clients in the job search process and job retention.Key strategic thought partner for Assistant Vice President and leadership team to promote strategic plan.Ensure staff utilization of electronic database systems and create reports to track program statistics. Assists in the development of program reports, evaluations, and other data collection and provides both numerical and anecdotal data to meet funder requirements and other needs.Develop annual program and outreach plans, including jobs goals, objectives, strategies, and evaluation. Monitors budget and implementation of the plan.In conjunction with the Volunteer & Program Director, Identifies and assists in the recruitment of volunteers necessary to accomplish program goals and objectives.General Duties
Manage facility operations in partnership with administrative staff.Adhere to all Chrysalis policies and procedures.Support the Chrysalis Mission, Vision, and Values. Other duties as assigned.Job Skills & Qualifications:
Minimum 3 years in program delivery and management, or equivalent experience, including both direct client service (preferably in case management) and staff/ volunteer supervision, training, and mentoring.Demonstrated leadership abilities and/or experience motivating team members toward completion of goals.Strong prioritization, project management, and follow-through skills, with the ability to manage multiple deadlines and competing priorities.Excellent teamwork and leadership skills, including the ability to coach/mentor staff and clients. Excellent verbal, written, communication, organization, and time management skills.Self-starter that routinely takes initiative and owns all responsibilities/activities under their purview. Exceptional customer service, interpersonal, and public speaking skills, including the ability to use tact and diplomacy in all interactions and to appropriately represent Chrysalis to external audiences.Demonstrated team player with a clear understanding of team dynamics.Interest in, experience working with, and sensitivity toward the Chrysalis client populationExcellent interpersonal skills.Exceptional teamwork and leadership skills.Ability and willingness to work occasional evenings and weekends.Reliable transportation to travel between meetings and sites, as needed (mileage reimbursed).Acumen in Microsoft Suite, including Outlook, Word and Excel.
Physical Requirements:
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. The employee must occasionally lift and/or move up to 25 pounds.
FAIR CHANCE HIRING STATEMENT
Chrysalis is an equal opportunity employer and strongly encourages applications from all qualified individuals who share lived experience with the communities we serve. Chrysalis welcomes applicants who are formerly incarcerated and/or justice-involved; people who have experienced housing insecurity and/or economic inequity; Black, Indigenous, and people of color; persons with disabilities; ethnic and religious minorities; and members of the LGBTQ+ community.
Read LessJob Summary:
The Internal Operations Coordinators (IOC) are part of the Internal Operations team which handles the coordinated back-office duties for all Chrysalis Employment Social Enterprises (ESE’s). The team's duties include, but are not limited to, managing CE’s vehicle fleet, instituting electronic payroll for transitional employees, recruiting client employees into a pool of driver candidates, and the ordering/tracking of all necessary equipment and supplies. In addition, this team is responsible for the initial client employee programmatic experience from the time of referral through onboarding to placement into a respective ESE. The IOC position has varied levels of responsibility for all the team’s duties listed above. This position works closely with staff in the ESE’s and throughout all departments of Chrysalis.
Duties and Responsibilities to include but not limited to:
Operational Effectiveness
Participate in the design and execution of Internal Operations projects.Ensure procedures are effective in supporting ESE objectives and needs.Respond in a positive, prompt, and thorough manner to ESE staff inquiries and issues related to Internal Operations.Maintain case management databases (Salesforce) with timely case notes and service entries.Place transitional client workers in ESE positions to meet all contractual obligations.Work closely with ESE staff to ensure that all contracts are fully staffed with transitional client workers at all times.Process transitional client worker applications for all positions and facilitate interviews and onboarding.Work with Chrysalis’ and customers’ insurance providers and monitor CA DMV’s EPN program to ensure that all employees in safety-sensitive positions (drivers) are compliant.Maintain a pool of engaged transitional client workers (sweepers, drivers, leads).Oversee the Works pressure washing program through the scheduling of shifts, the management of the transitional client worker teams, and the assessment of the quality of the work being completed.Place orders for, monitor inventory of, and distribute all necessary supplies and equipment for ESEs, including uniforms.Employee Training & Mentorship
Facilitate weekly new hire orientations and trainings for incoming transitional client workers.Deliver professional feedback to transitional employees in professional manner.Support personnel processes, including making disciplinary action decisions and working with Human Resources to ensure all policies are followed.Job Skills & Qualifications
Interest in, experience working with, and sensitivity toward the Chrysalis client population, including the re-entry community.Ability to multi-task and prioritize appropriately yet maintain flexibility.Strong interpersonal skills, including the ability to coach/mentor staff and clients.Advanced written and verbal communication, organization, and time management skills.Thrive in high paced, demanding environment.Self-starter with “can do” attitude and takes initiative.Maintain confidential information and exercise discretion.Willingness to work flexible hours depending on business needs.Understanding of and ability to use software applications such as Microsoft Suite and Google Suite. Previous experience with case management software a plus.Physical Requirements:
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. The employee must occasionally lift and/or move up to 25 pounds.
FAIR CHANCE HIRING STATEMENT
Chrysalis is an equal opportunity employer and strongly encourages applications from all qualified individuals who share lived experience with the communities we serve. In particular, Chrysalis welcomes applicants who are formerly incarcerated and/or justice-involved; people who have experienced housing insecurity and/or economic inequity; Black, Indigenous, and people of color; persons with disabilities; ethnic and religious minorities; and members of the LGBTQ+ community.
Read LessJob Summary:
The Internal Operations Coordinators (IOC) are part of the Internal Operations team which handles the coordinated back-office duties for all Chrysalis Employment Social Enterprises (ESE’s). The team's duties include, but are not limited to, managing CE’s vehicle fleet, instituting electronic payroll for transitional employees, recruiting client employees into a pool of driver candidates, and the ordering/tracking of all necessary equipment and supplies. In addition, this team is responsible for the initial client employee programmatic experience from the time of referral through onboarding to placement into a respective ESE. The IOC position has varied levels of responsibility for all the team’s duties listed above. This position works closely with staff in the ESE’s and throughout all departments of Chrysalis.
Duties and Responsibilities to include but not limited to:
Operational Effectiveness
Participate in the design and execution of Internal Operations projects.Ensure procedures are effective in supporting ESE objectives and needs.Respond in a positive, prompt, and thorough manner to ESE staff inquiries and issues related to Internal Operations.Maintain case management databases (Salesforce) with timely case notes and service entries.Place transitional client workers in ESE positions to meet all contractual obligations.Work closely with ESE staff to ensure that all contracts are fully staffed with transitional client workers at all times.Process transitional client worker applications for all positions and facilitate interviews and onboarding.Work with Chrysalis’ and customers’ insurance providers and monitor CA DMV’s EPN program to ensure that all employees in safety-sensitive positions (drivers) are compliant.Maintain a pool of engaged transitional client workers (sweepers, drivers, leads).Oversee the Works pressure washing program through the scheduling of shifts, the management of the transitional client worker teams, and the assessment of the quality of the work being completed.Place orders for, monitor inventory of, and distribute all necessary supplies and equipment for ESEs, including uniforms.Employee Training & Mentorship
Facilitate weekly new hire orientations and trainings for incoming transitional client workers.Deliver professional feedback to transitional employees in professional manner.Support personnel processes, including making disciplinary action decisions and working with Human Resources to ensure all policies are followed.Job Skills & Qualifications
Interest in, experience working with, and sensitivity toward the Chrysalis client population, including the re-entry community.Ability to multi-task and prioritize appropriately yet maintain flexibility.Strong interpersonal skills, including the ability to coach/mentor staff and clients.Advanced written and verbal communication, organization, and time management skills.Thrive in high paced, demanding environment.Self-starter with “can do” attitude and takes initiative.Maintain confidential information and exercise discretion.Willingness to work flexible hours depending on business needs.Understanding of and ability to use software applications such as Microsoft Suite and Google Suite. Previous experience with case management software a plus.Physical Requirements:
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. The employee must occasionally lift and/or move up to 25 pounds.
FAIR CHANCE HIRING STATEMENT
Chrysalis is an equal opportunity employer and strongly encourages applications from all qualified individuals who share lived experience with the communities we serve. In particular, Chrysalis welcomes applicants who are formerly incarcerated and/or justice-involved; people who have experienced housing insecurity and/or economic inequity; Black, Indigenous, and people of color; persons with disabilities; ethnic and religious minorities; and members of the LGBTQ+ community.
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