Christ Health Center is seeking a compassionate and detail-oriented Call Center Representative to join our team. The Call Center Representative is part of the Call Center team that serves to ensure all phone inquiries regarding patient matters are received and followed up within a timely manner. The Call Center Representative intercepts and routes incoming calls, takes messages as necessary or directs callers to the appropriate voice mail box, and schedules patient appointments over the phone. The Representative acts as the company’s first point of contact with the public, and must represent the company in a professional and courteous manner at all times.
Supervisory Responsibilities
None
Major Duties & Responsibilities: Job Skills
Answers incoming callsChecks and follow ups on voicemail messagesMaintains and updates patient demographicsSchedules patient appointmentsAssists with patient registration and patient Check-out as neededMay also assist with other related clerical duties and other miscellaneous duties as deemed necessarySchedule: Monday-Friday, 7:45 AM- 5:00 PM
Required Skills/abilities
Excellent verbal communication and telephone skillsAbility to read and interpret documentsEffective interpersonal skills including active listeningTyping and Data Entry ExperienceStrong organizational skills and detail orientedProficient in Microsoft Office (Word, Excel, Outlook)Bi-Lingual in Spanish is required.Qualification, Education, Experience
Requires High School Diploma or equivalent1-2 years in administrative experiencePhysical/Mental Demands
Work requires the ability to lift objects weighing up to 20 poundsWork requires ability to carry objects weighing up to 20 pounds.Work requires ability to sit +/- 90% of the time.Work requires ability to stoop and bend, to reach, and grab with arms and hands; manual dexterity and to communicate with others.Work requires the ability to hear, understand, and distinguish speech and/or other sounds.Work requires proofreading and checking documents for accuracy.Work requires ability to use a keyboard and visualize a computer monitor to enter and transform words or data. Specific vision abilities required include close vision and the ability to adjust focusOSHA personal exposure risk category I & IIAirborne personal exposure risk category I (Possible exposure of the healthcare worker to patients capable of transmitting M. tuberculosis). Universal precautions will be adhered to at all times.Language Skills
Ability to read and comprehend simple instructions, short correspondence, and memos; ability to write simple correspondence and reports; Ability to effectively present information in one-on-one and small group situations to patients, visitors, and other employees of the organization.
Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent.
Reasoning Ability
The ability to apply general rules to specific problems to produce answers that make sense. The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events) and to convey the information to others.
Cultural Expectations
Understands Christ Health Center Mission Statement and ValuesConsistently displays Christ Health Center’s Mission on a daily basisTreats patients, visitors and co-workers with love and respectThis document is intended to describe the general nature and level of work performed. It is not intended to serve as an exhaustive list of all duties, skills, and responsibilities required of personnel so classified.
This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.
Join Our Mission to Serve at Christ Health Center!
Are you a passionate and dedicated physician with a heart for providing comprehensive, patient-centered care? Christ Health Center is seeking a Family Medicine Obstetrician Physician (FMOB) to join our mission-driven team.
As an FMOB at Christ Health, you'll play a pivotal role in delivering compassionate, high-quality healthcare to our community. Your responsibilities will include:
Providing comprehensive primary medical care to patients of all ages in both ambulatory and inpatient settings.Delivering specialized care for women, including pregnancy, childbirth, and women’s health services.Treating, diagnosing, and managing a variety of conditions within the scope of family medicine.Collaborating with a multidisciplinary team to ensure exceptional, patient-centered care.Supervisory Responsibilities
St. Vincent’s East Family Medicine Residents (when on inpatient OB)Other learners as delegatedRequirements:Major Duties & Responsibilities: Job Skills
• Confirm patient identity according to current procedure before rendering any service.
• Thoroughly, accurately, and promptly documents all service rendered in the electronic medical record for every patient.
• Performs all tests, procedures, and other services according to the policy and procedure of Christ Health and notify the appropriate supervisor in a timely manner of instrument or procedural problems.
• Knows and complies with CLIA, OSHA, and JCAHO regulations for safety, infection control, equipment operation, and other applicable areas.
• Provides comprehensive medical care to patients, including without limitation, monitoring and treating women patients through prenatal, labor and birth and postpartum terms. If directed by Christ Health, “patients” shall include not only Christ Health patients, but unattached patients at hospitals for which Christ Health requires maintaining active medical staff membership, including OB and non-OB patients.
• Diagnose and treat conditions related to the female reproductive system and offer preventive care and family planning guidance. • Manages complex and high-risk pregnancies and births or refers to a specialist as indicated.
• Performs vaginal and c-section childbirth services for pregnant patients.
• Participates in proficiency testing as required by Christ Health or departmental policy to ensure that proper standards of care are being maintained.
• Maintains confidentiality of patient health information in accordance with HIPAA and other applicable regulations.
• Assists with recognizing the needs and concerns of people within their cultural framework, and maintains constructive relationships in dealing with them.
• Understands Christ Health’s relationship with the community and maintains a positive image and relationships.
• Maintains open communication with the Medical Assistants, Nurses, Supervisors, Advanced Practice Providers, Physicians and other staff, reporting patient progress, abnormal diagnostic/assessment data, and notable health changes.
• Collaborates, formally and informally, with Advanced Practice Providers as needed.
• Communicates Christ Health’s services and policiesto patients and families.
• Deals with the public and staff, both in person and over the telephone, in a tactful and professional manner.
• Attends staff meetings and provider meetings, and maintains involvement with Christ Health committees to ensure quality of care for patients
• Participates in peer/chart review, performance evaluations, and quality improvement efforts.
• May perform other duties as assigned by the CMO, or delegate.
• Participates in continuing medical education to maintain the skills necessary to perform physician duties and as required by applicable medical boards and the State.
• Maintains own physical health required to perform physician duties; maintains current immunizations and required up-to-date health screenings.
• Maintains credentialing and privileging as required by Christ Health policy
• Maintains communication with Administration regarding personal issues related to drugs, felonies, discipline, loss of license or privileges, litigation where the provider or clinic is harmed or at risk, or other serious issues.
• Agrees to abide by Christ Health’s mission statement, statement of purpose, and guiding principles to provide leadership by example for staff.
• Attends monthly all staff meetings, monthly department meetings and annual retreats.
• Attends and participates in in-service education for staff, quality assurance program, and risk-management programs.
• Christ Health Center has an identifiable team structure and an organized staff to sustain team-based care. Each clinical Core Care Team providing care to patients will be comprised of at least one provider and at least one medical assistant. The Core Care Team members are expected to meet each morning prior to seeing the first patient and review the Huddle Task List for that day.
Qualifications, Education, Experience
• Ability to consult and work collaboratively with other health care providers to develop effective treatment plans.
• Ability to obtain health history and perform a physical exam to determine and execute a diagnosis and treatment plan in accordance with established standards, procedures, and practices. Requisitions lab tests and x-rays, writes prescriptions, and makes referrals, as appropriate. Follows Christ Health clinical practice guidelines.
• Delegates patient care responsibilities that fall under the scope of practice of other Care Team members to those individuals (e.g., medical assistant, nurse, social worker).
• Ability to perform vaginal and c-section childbirth deliveries.
• Self-motivated and flexible to daily patient schedule and/or clinic needs
• Graduate of an accredited medical school.
• Current physician license.
• Current CPR certification.
• May require ACLS/PALS/other certification as indicated by work environment.
• Completion of family medicine residency and OB fellowship.
• Obtains and maintains hospital admitting privileges at Ascension St. Vincent’s East Hospital and Ascension St. Vincent’s Birmingham Hospital or other local hospitals as required by Christ Health.
• Strong assessment skills required and ability to work independently and make clinical assessments.
• Excellent interpersonal and communication skillsrequired and leadership and organizational skills essential.
• Ability to supervise, collaborate, and/or cover mid-level providers.
• Intermediate computer skills including Microsoft word and ability to work within an electronic health record.
• Must be a United States Citizen or legally authorized to working in the United States.
• Ability to provide follow-up care for patients:
Ensure continuity of patient and family care by exchanging information and cooperating with other community health/social service agencies, hospitals, and health care providers.Counsel patients and/or significant others concerning physical and developmental well-being, defining each individual’s needs and problems.Identify community health resources, and guides patients and/or significant others in their use.Attendance Standards
Punctual and dependent for assigned/confirmed shifts
Language Skills
Ability to read and comprehend simple instructions, short correspondence, and memos; ability to write simple correspondence and reports; Ability to effectively present information in one-on-one and small group situations to patients, visitors, residents, and other employees of the organization.
Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent. Reasoning Ability Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Physical/Mental Demands
• Work requires the ability to move and transport objects weighing up to 20 pounds.
• Work requires the ability to remain in a stationary position +/- 90% of the time.
• Work requires the ability to position self to move and good manual dexterity.
• Work requires the ability to communicate, converse with (in-person and over the phone), and exchange information effectively with others.
• Work requires visualizing, identifying, inspecting, and operating a computer and other office machinery, including a computer monitor, keyboard, mouse, and printer.
• Work requires the ability to inspect documents for accuracy.
• Work requires the ability to review, grade, communicate, converse with, and exchange information with students concerning tests, quizzes, and assignments.
• OSHA personal exposure risk category I & II
• Airborne personal exposure risk category I (Potential exposure of the healthcare worker to patients capable of transmitting M. tuberculosis). Universal precautions will always be adhered to.
Environmental/Working Conditions
Normal medical office/hospital environment. Full-time position. Position requires some local travel and occasional out of town travel through the year to attend various regional and national conferences and trainings.
Cultural Expectations
• Understands Christ Health Center Mission Statement and Values
• Consistently displays Christ Health Center’s Mission on a daily basis
• Treats patients, students, visitors and co-workers with love and respect
Read LessSummary
Christ Health Center is seeking a Pharmacy Technician who will embrace our mission and bring life to the patients and the communities we serve. The Pharmacy Technician performs duties that make use of advanced skills relative to health information management including, but not limited to providing customer service and release of information; entering and filling medications; stock management; running the cash register. Performs all necessary basic technician skills during the course of business.
Supervisory Responsibilities
NoneMajor Duties & Responsibilities: Job Skills
Is calm, collected, professional, friendly, and helpful with all phone and walk-in requests from patients.Answers telephone in a timely manner, following organizational and departmental policy.Assist customers by answering simple non-medical questions, filling prescriptions, checking out previously approved prescriptions or referring them to the pharmacists for medication information.Receive written prescriptions or electronic fill requests and verify that information is complete and accurate. Use the information to enter a prescription for filling.Fill prescription using the premade labels to determine which medication is needed. Fill prescriptions bottles with the correctly counted prescribed medications and affix correct premade labels for the pharmacist to verify.Complete owes from previous day.Operate cash register to accept payment from customers.Inventory management, which includes, but is not limited to: ordering, restocking, entering order, updating inventory counts, maintaining par levels, verifying expiration dates and removing at risk medications. Maintains proper storage and security conditions for drugs.Manufacturer patient assistance programs which includes, but is not limited to: assisting patients with completing applications, complete provider section for provider signature, faxing completed applications through Athena, stock ordered medication in patient specific bag, identifying when patients need reorders, and maintaining and refrigerating medication stock for minimum supply level and expiration dates.Cleaning, which includes, but is not limited to: cleaning bathroom and lobby, removing trash cans at end of day, maintaining shred bins, sweeping & mopping floors, dusting shelves, and wiping downs counters.Operations management which includes but is not limited to: stocking and maintaining labels, vials, caps, bags and cleaning supplies and delegating tasks to studentsConduct return to stock weekly by pulling scripts and letting patients know on Wednesday or Thursday and reversing them on Monday.Any clinic related task delegated by pharmacist at Christ Health is considered part of this job description.Each employee of CHC is vital to providing overall quality care to our patients and may be included in the patient care team and daily huddle when deemed necessary by the Core Care Team.Performs other duties as assigned.Requirements:Required Skills/abilities
Excellent verbal and written communications skills.Requires effective interpersonal skills in a multi-cultural setting (Must be Bi-Lingual in Spanish)Requires analytical skills, attention to detail, effective organization skills, ability to work in a fast paced environment and ability to prioritize work.Proficient in Microsoft Office (Word, Excel, Outlook)Qualification, Education, Experience
High School DiplomaAlabama Pharmacy Technician licenseAttendance Standards
Punctual and dependent for assigned/confirmed shifts.Language Skills
Ability to read and comprehend simple instructions, short correspondence, and memos; ability to write simple correspondence and reports; Ability to effectively present information in one-on-one and small group situations to patients, visitors, and other employees of the organization.Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio and percent.Reasoning Ability
The ability to apply general rules to specific problems to produce answers that make sense. The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events) and to convey the information to others.Physical/Mental Demands
Work requires the ability to lift objects weighing up to 20-50 pounds.Work requires ability to carry objects weighing up to 20-50 pounds.Work requires ability to stand +/- 90% of the time.Work requires ability to stoop and bend, to reach, and grab with arms and hands; manual dexterity and to communicate with others.Work requires proofreading and checking documents for accuracy.Work requires ability to use a keyboard and visualize a computer monitor to enter words or data.Clinic may be crowded and noisy.Some stress resulting from the diversity and the intensity of patients and their care.OSHA personal exposure risk category I & II.Airborne personal exposure risk category I (Possible exposure of the healthcare worker to patients capable of transmitting M. tuberculosis). Universal precautions will be adhered to at all times.Environmental/Working Conditions
Medical office environment.Cultural Expectations
Understands Christ Health Center Mission Statement and Values.Consistently displays Christ Health Center’s Mission on a daily basis.Treats patients, visitors and co-workers with love and respect. Read LessChrist Health Center, located in Birmingham, Alabama, is currently seeking a dedicated and compassionate Mammography Technologist to join their team of healthcare professionals. The Mammography Technologist is responsible for performing high-quality mammographic imaging procedures to assist in the diagnosis and treatment of breast disease in a compassionate, safe, and efficient manner. This role requires adherence to regulatory guidelines, precise imaging techniques, and effective communication with patients and healthcare professionals. The technologist ensures patient comfort and safety while maintaining equipment and documentation in accordance with federal and state regulations, including MQSA and ACR standards.
Work Schedule:
This is a PRN position with flexible hours based on the needs of the department.
However, the standard working hours are from 7:45 AM to 5:00 PM.
Supervisory Responsibilities
NoneMajor Duties & Responsibilities: Job Skills
Perform screening mammograms using digital mammography equipment, ensuring appropriate positioning, compression, and image qualityPrepare and educate patients for procedures, explaining the process clearly and answering any questions to reduce anxiety.Position patients correctly, considering their age, condition, and specific exam requirements, and selects anatomic and technical parameters accurately.Maintain accurate patient records and ensure proper documentation in the PACS system and electronic health record (EHR).Ensure compliance with Mammography Quality Standards Act (MQSA), ACR accreditation requirements, and facility protocols.Capture multiple images from different angles and perspectives to create a comprehensive view of the area of interest.Ensure that images are of high quality, accurately representing the anatomy being examined.Recognize and troubleshoot technical issues with equipment to maintain image integrity.Collaborate with radiologists and physicians to provide them with clear and comprehensive images for diagnosis and treatment planning.Perform daily quality control (QC) tests on equipment and report malfunctions or variances promptly.Adhere to all safety protocols, including the proper use of protective equipment and infection control practices.Observes patient during procedure and reports abnormal activity. Monitors protocols and recommends updates or refinements as warranted.Ensures prompt submission of high-quality of all images and documents sent to an imaging system (image quality, correct lead markers and patient data/history). Practice radiation safety and infection control procedures at all times.Assist in scheduling appointments, tracking outcomes, and facilitating follow-up imaging when necessary.Attends and participates in in-service education for staff, quality assurance program, and risk-management programs.Each employee of Christ Health Center is vital to providing overall quality care to our patients and may be included in the patient care team and daily huddle when deemed necessary by the Core Care Team.Performs other duties as assigned.Requirements:Qualification, Education, Experience
Graduate of an accredited radiologic technologist program.ARRT certification in Radiography (R) required.ARRT certification in Mammography (M) requiredCurrent applicable licensure and or certification/registration necessary to perform mammography2 years experience preferredCurrent compliance with Continuing Medical Education (CME) requirements for specialty(ies) as appropriateCurrent CPR certificationRequired Skills/Abilities
Ability to assign priorities and coordinates the work to relieve bottlenecks and ensure an even flow of clinic services.Excellent verbal and written communications skills.Requires effective interpersonal skillsRequires analytical skills, attention to detail, effective organization skills, ability to work in a fast-paced environment and ability to self-direct with minimal supervision.High attention to detail and ability to follow precise imaging standards.Proficiency with digital imaging systems, PACS, and electronic health records.Physical/Mental Demands
Work requires the ability to lift objects weighing up to 20 poundsWork requires ability to carry objects weighing up to 20 pounds.Work requires ability to stand +/- 90% of the time.Work requires ability to stoop and bend, to reach, and grab with arms and hands; manual dexterity and to communicate with others.Work requires the ability to hear, understand, and distinguish speech and/or other sounds.Work requires proofreading and checking documents for accuracy.Work requires ability to use a keyboard and visualize a computer monitor to enter and transform words or data. Specific vision abilities required include close vision and the ability to adjust focusOSHA personal exposure risk category I & IIAirborne personal exposure risk category I (Possible exposure of the healthcare worker to patients capable of transmitting M. tuberculosis). Universal precautions will be adhered to at all times.Christ Health Center is currently searching for a Clinic LPN who is passionate about our mission and dedicated to providing top-quality care to our patients and communities. As a Clinic LPN, you will play a vital role in delivering primary care within an ambulatory setting that prioritizes disease prevention and health maintenance. Your responsibilities will include assisting with patient intake for patients of all ages, including obstetric and pediatric patients, maintaining medical equipment, administering medications, using the EMR, and performing other assigned duties. You will also assist healthcare providers with routine medical procedures and establish policies and procedures within your scope of practice.
Requirements:Supervisory Responsibilities
NoneMajor Duties & Responsibilities: Job Skills
Interview patients to obtain and record medical history, vital statistics, and information such as test results in electronic medical records.Show patients to examination rooms and prepare them for the provider.Explain treatment procedures, medications, and providers’ instructions to patients.Prepare and stock treatment rooms for patient examinations, keeping the rooms neat and clean including disposal of contaminated supplies.Perform general office duties to include: answering telephones, scheduling appointments, lab result callbacks and referral follow-ups.Prepare and administer medications/immunizations.Assists in recognizing the needs and concerns of people within their cultural framework and maintains constructive relationships in dealing with all patients and staff.Understands Christ Health’s relationship with the community and maintains a positive image and relationships.Assists with initiating, implementing, and documenting patient and family teaching and documenting their response to teaching. This includes:• Preventative health teaching
• Patient/family’s perceptions of illness/problems and adaptation to care
• Documents all phone calls.
• Identifies unsafe patient environment and intervenes responsibly.
Maintains open communication with the Nurse Manager, Registered Nurses, Nursing Director, Mid-level providers, Physicians, and other staff, reporting patient progress, abnormal diagnostic/assessment data, and notable health changes.Interprets CHC’s services and policies to patients and families. Assists with the coordination of patient flow for efficiency of providers giving care as deemed necessary by the nurse manager.Attends and participates in in-service education for staff, quality assurance program, and risk-management programs.Relieves and substitutes for staff in other clinical areas or clinics as needed to support clinic operations.Assists as a trainer and instructor when directed, working to assure all new employees are well trained.Christ Health Center has an identifiable team structure and an organized staff to sustain team-based care. Each clinical Core Care Team providing care to patients will be comprised of at least one provider and at least one medical assistant/LPN. The Core Care Team members are expected to meet each morning prior to seeing the first patient to review the Huddle Task List for that day.Performs other duties as assigned.Required Skills/Abilities
Excellent verbal and written communications skills.Requires effective interpersonal skills in a multi-cultural setting.Requires analytical skills, attention to detail, effective organization skills, ability to work in a fast-paced environment and ability to prioritize work.Proficient in Microsoft Office (Word, Excel, Outlook) and the use of an EMR.Qualification, Education, Experience
Currently hold a license as a Practical Nurse.Attendance Standards.Punctual and dependent for assigned/confirmed shifts.Language Skills
Ability to read and comprehend simple instructions, short correspondence, and memos; ability to write simple correspondence and reports; Ability to effectively present information in one-on-one and small group situations to patients, visitors, and other employees of the organization.
Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percentage.
Reasoning Ability
The ability to apply general rules to specific problems to produce answers that make sense. The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among unrelated events) and to convey the information to others.
Physical/Mental Demands
Work requires the ability to lift objects weighing up to 20 pounds.Work requires the ability to carry objects weighing up to 20 pounds.Work requires the ability to sit or stand +/- 90% of the time.Work requires ability to stoop and bend, to reach, and grab with arms and hands to include manual dexterity.Work requires proofreading and checking documents for accuracy.Work requires the ability to use a keyboard and visualize a computer monitor to enter words or data.OSHA personal exposure risk category II.Airborne personal exposure risk category I.Environmental/Working Conditions
Normal office environment.
Cultural Expectations
Understands Christ Health Center Mission Statement and Values.Consistently displays Christ Health Center’s Mission daily.Treats patients, visitors and co-workers with love and respect. Read Less