Choctaw Premier Services (CPS) supports the Department of Defense Transition Assistance Program (TAP), a mission critical program that aids and supports Service Members and their families in preparing for life after military service. We are seeking an Application Support/ Help Desk Analyst to provide day-to-day technical support for TAP information systems and Government Furnished IT equipment. In this role, you will be the first point of contact for users across the enterprise, ensuring they have reliable access to the systems they depend upon to serve transitioning Service Members. If you are organized, responsive, and motivated by meaningful work, this is an opportunity to make a direct impact while growing your career within a Federal IT environment.
YOUR RESPONSIBILITIES:
Help Desk and Ticket Management:
Serve as the primary intake point of contact for TAP IT trouble tickets related to the TAP Database System of Record, TAP Virtual Center Tools, and Government Furnished IT equipment. Log, categorize, prioritize, and track tickets in accordance with established procedures and severity levels. Perform initial triage to determine appropriate resolution path or escalation. Resolve routine user access, permissions, accounts, connectivity, and functionality issues within authorized scope. Document all actions, timelines, and outcomes in compliance with ARIMS and contract requirements.
Escalation and Coordination:
Escalate complex or systemic issues to the System Design / IT Liaison and appropriate Government IT stakeholders. Coordinate resolution efforts and track issues through closure. Support testing and validation of system fixes and enhancements prior to enterprise release. Participate in recurring coordination meetings as directed.
System Support and Data Integrity:
Ensure Counselors, Regional Managers, Installation Managers, and Government Stakeholders maintain uninterrupted access to TAP systems. Monitor ticket trends and identify recurring issues or gaps affecting service delivery. Identify and report data discrepancies, user errors, or system behaviors impacting reporting accuracy. Assist in preparing metrics, summaries, and briefings related to system performance and support trends. Review and recommend updates to SOPs and job aids when system or policy changes occur.
Compliance and Security:
Comply with AR 25-2, cybersecurity, and information assurance requirements. Complete all mandatory Government and contract required training.WHAT WE ARE LOOKING FOR:
Associate or bachelor's degree preferred in Information Technology, Information Systems, Computer Science, Management Information Systems, or related field. Minimum of two (2) years of experience providing application support, help desk, or IT customer support within a professional environment. Experience in Federal, DoD, or Army IT environments preferred. Demonstrated experience in trouble ticket management, user access support, issue triage, and customer service within a fast-paced environment. U.S. citizenship required.What You Will Bring:
Experience supporting enterprise information systems, databases, or case management platforms preferred. Excellent communication skills with the ability to translate technical concepts for non-technical audiences. Strong analytical skills and with the ability to transform data into actionable insights. Commitment to accuracy, accountability, and excellence in aspects of program support. Ability to successfully complete a background investigation (National Agency Check or higher), as required. Advanced proficiency in Microsoft Office Suite.WHAT YOU WILL LOVE ABOUT THIS POSITION:
Professional Growth: Build experience in enterprise IT support within a high visibility DoD program; Strengthen your skills in incident management, system support, and federal compliance.
JOIN OUR MISSION:
At Choctaw Premier Services, your work supports a program that makes a difference in the lives of Service Members preparing for civilian careers. Every issue you resolve helps counselors and program staff stay focused on guiding Soldiers through an important transition. If you are dependable, solution-oriented, and committed to strong customer support, we encourage you to take the next step. Apply today and help us build a brighter future for those who have served.
EEO/AAP STATEMENT:
We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to craft and maintain an environment that respects diverse traditions, heritages, and experiences. Choctaw is an Equal Employment Opportunity and Affirmative Action Employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions) sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
DISCLAIMER:
The above-noted job advertisement is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to provide the applicant with a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of the position.
PIf4b5cd45c5-
Read LessAre you a detail-oriented individual who is organized and ready to make an impact within a meaningful role? Choctaw Premiere Services (CPS) is seeking a skilled Administrative Specialist to support the overall vital operations and services of the Transition Assistance Program (TAP). This role is essential in ensuring military personnel and their families receive the support they need to transition successfully into civilian life.
YOUR RESPONSIBILITIES:
Client Interaction & Scheduling:
Serve as the first point of contact, delivering professional customer service to assess client needs and requirements while directing them to appropriate services.Schedule client appointments and services using the TAP Database System of Record, ensuring a seamless experience for all participants.Operational Support:
Oversee front desk and lobby operations, maintaining a welcoming environment while resolving client scheduling issues.Receive and distribute mail, deliveries, and coordinate supply orders to support daily operations.Collaboration & Coordination:
Work closely with the Command Installation Manager (CIM) and Liaison Officer (LNO) ensuring clients are referred to appropriate transition support agencies, including the Department of Veteran Affairs (VA) and Soldier Readiness Processing (SRP). Assist in onboarding and training new team members, sharing knowledge and best practices to enhance the overall delivery of services.WHAT WE ARE LOOKING FOR:
High school diploma or equivalent. Associate's degree or higher preferred. At least two (2) years in an administrative or clerical role, preferably in a customer service or military-related environment.What You Will Bring to the Role:
Proficiency in tools such as Microsoft Office, and online career resources. Demonstrated experience with scheduling systems, data entry, and office operations.Strong interpersonal and communication skills to effectively interact with clients and staff. A genuine passion for supporting military personnel and their families during transition periods.Ability to travel to assist with job fairs, employer days, and classroom events.WHAT YOU WILL LOVE ABOUT THIS POSITION:
Meaningful Impact:
Be part of a program that supports military personnel and their families during a life-changing transitions.Growth Opportunities:
Develop your skills in a supportive environment that values and enhances your professional development.Collaborative Culture:
Work with a team that emphasizes integrity, accountability, and respect.JOIN OUR MISSION:
At Choctaw Premiere Services, we are dedicated to delivering services to those who have served our country. Joining our team means becoming part of a collaborative, mission-driven organization where your contributions make a difference each and every day. If you are ready to apply your administrative skills to a rewarding opportunity, we invite you to join our team and help Service Members and their families transition to a brighter future.
EEO/AAP STATEMENT:
We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to craft and maintain an environment that respects diverse traditions, heritages, and experiences. Choctaw is an Equal Employment Opportunity and Affirmative Action Employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions) sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
DISCLAIMER:
The above-noted job advertisement is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to provide the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of the position.
PIf493c129b15d-9796
Read Less