Senior Vice President of Operations - IN OFFICE ROLE (Not Remote or Hybrid) Reports to: CEO Direct Reports: Operations, Facilities, Guest Services/Retreat Ops, On-Campus IT/Systems, Maintenance/Construction (as applicable) Location: Charlottesville, VA area Role Summary The Sr. Vice President of Operations (SVP Ops) is the operational integrator and execution leader for the organization—responsible for translating strategy into strong systems, aligned teams, and consistent results. This executive oversees day-to-day operations, strengthens cross-functional performance, and leads facilities and construction oversight for renovation, expansion, and maintenance initiatives across the organization's campus-style property. This role requires a leader who can operate in both worlds: (1) disciplined operational management—budgets, compliance, vendor performance, metrics, and project delivery, and (2) a high-touch retreat/hospitality experience grounded in safety, care, and professionalism. In addition, this person will be responsible for managing on-campus operations while managing staff in operations, maintenance, hospitality, AV/IT and commercial retail. Key Responsibilities Organizational Leadership remove blockers and improve decision speed/quality. Build a culture of operational excellence that supports the mission and participant experience. Retreat / Program Operations proactively mitigate risks. Ensure jobsite safety, campus disruption planning, and communication to staff/participants. Create and maintain a multi-year facilities master plan and capital roadmap, including lifecycle planning. Financial Stewardship own cost controls and vendor spend. Implement KPI dashboards for occupancy, program profitability, staffing efficiency, maintenance backlog, and project delivery. Identify and execute margin-improving initiatives without sacrificing quality or mission integrity. People Operations protects the integrity of the participant experience. Heart-centered approach to dealing with managing staff while being focused on what is best for the organization. Hands-on when needed, but builds systems so excellence doesn’t depend on micromanagement. Clear communicator who can align diverse stakeholders (staff, contractors, leadership, community).
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