CULTIVATE A BETTER WORLD Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone. THE OPPORTUNITY As the Senior Manager, Health and Food Safety, you will lead critical programs and teams that protect our team members, guests, and brand by minimizing operational and food safety risks across the business. This role is responsible for overseeing the Restaurant Safety Support hotline team, ensuring timely, consistent, and compliant execution of all employee illness reporting and escalation protocols. This role leads response efforts related to imminent health hazards, critical incidents, and other escalated restaurant situations that may impact operations, team members, or the guest experience. You will serve as the primary day-to-day partner for Chipotle's third-party clinical support provider, ensuring seamless coordination, strong service delivery, and continuous improvement of support programs. WHAT YOU'LL DO Lead and develop a high-performing team responsible for enterprise-wide restaurant safety support, ensuring consistent execution of employee illness reporting, imminent health hazard response, escalated operational risk management, and case management workflows. Oversee team operations, resource planning, and support technologies, including scheduling, expense management, workflow optimization, and operational administration, leveraging known business volumes, seasonal trends, and operational demand patterns to ensure effective coverage, service levels, workforce efficiency, and team performance. Serve as a strategic partner to Operations by providing leadership, data-driven insights, and scalable solutions that minimize business disruption, protect the guest experience, and support operational continuity during critical incidents. Provide oversight and strategic direction for the third-party clinical support partnership, driving accountability, service excellence, operational alignment, continuous process improvement, and workflow efficiency through automation and system integration. Partner cross-functionally with IT, Digital, and Operations leadership to optimize operational systems, ServiceNow workflows, and restaurant data processes that support business needs and enable accurate, timely execution across the field. Establish and maintain governance over workflows related to potential CCP1 violations, leveraging automated escalation paths, standardized documentation practices, and system-driven reporting to ensure consistent investigation, risk mitigation, and compliance execution. Influence and align Field Leaders, Team Directors, Regional Vice Presidents, and cross-functional stakeholders during escalated situations by utilizing operational reporting, workflow technologies, and communication tools to support timely resolution and effective decision-making. Drive continuous improvement of escalation protocols, response procedures, and automated workflows to strengthen operational readiness, compliance, enterprise risk management, and support efficiency. Provide strategic oversight of restaurant outage and closure processes, operational communication platforms, store hours governance, Restaurant Data Manager processes, and technology solutions that support business continuity and operational resilience. Deliver actionable insights, reporting, trend analysis, and operational metrics to business leaders by leveraging data analytics and operational technologies to inform decisions, identify emerging risks, and improve restaurant safety support strategies. Partner with IT, Digital, and Operations teams to identify opportunities for workflow automation, system enhancements, and technology-driven process improvements that reduce manual effort, improve scalability, and mitigate operational risk. WHAT YOU'LL BRING TO THE TABLE Bachelor's degree preferred; equivalent combination of education and relevant experience may be considered. 8+ years of progressive experience leading teams within high-volume call center, customer support, operations support, food safety, risk management, incident response, or similar operational environments, preferably within restaurant, retail, healthcare, hospitality, or other multi-unit operations. Proven experience leading frontline support teams in fast-paced, highly operational environments with extended hours coverage, escalated issue management responsibilities, and service-level accountability. Experience leveraging operational technologies, workflow automation platforms, ServiceNow, case management, ticketing, or CRM systems to improve support processes, drive operational efficiencies, streamline escalation management, and enhance cross-functional execution while maintaining a strong food safety-first approach and commitment to compliance and risk mitigation. Demonstrated experience partnering with IT, Digital, and Operations teams to implement system enhancements, workflow automation, process optimization initiatives, and scalable operational technology solutions. Experience managing or partnering with third-party vendors and support teams, with demonstrated ability to drive accountability, service levels, operational consistency, and continuous improvement. Strong operational leadership skills with the ability to manage complex workflows, prioritize competing business needs, optimize resources based on business demand patterns, and drive execution during high-pressure or time-sensitive situations. Demonstrated ability to lead through escalated incidents, operational disruptions, food safety concerns, and imminent health hazard situations while balancing risk mitigation, business continuity, regulatory compliance, and the employee and guest experience. Knowledge of food safety principles, incident management processes, risk mitigation practices, and operational compliance standards within restaurant or multi-unit environments preferred. Strong analytical and problem-solving capabilities, including the ability to leverage operational data, reporting, and trend analysis to identify risks, improve decision-making, and implement process improvements that enhance operational effectiveness and reduce risk. Exceptional written and verbal communication skills, with the ability to influence and effectively communicate across all levels of the organization, including field leadership, cross-functional partners, executive stakeholders, and external vendors. Strong organizational skills with the ability to manage multiple priorities, navigate ambiguity, and drive results in a dynamic and rapidly evolving environment. Self-motivated leader with a continuous improvement mindset, strong business acumen, and a high degree of ownership and accountability. Proficiency in Microsoft Office Suite, operational reporting tools, and support technologies with the ability to leverage systems and data to drive operational insights and workflow efficiency. Food safety, restaurant operations, QSR, or multi-unit operational support experience preferred. Ability to support a business operating extended hours, including occasional nights and weekends as needed. Ability to travel up to 15% to support business operations and team initiatives. PAY TRANSPARENCY A reasonable estimate of the current base pay range for this position is $116,000.00-$162,500.00. You are also eligible for annual cash bonuses and equity awards based upon performance and other factors. Actual compensation offered may vary depending on skill level, experience, and/or education. Chipotle offers a competitive total rewards package, which includes medical, dental, and vision insurance, 401k, sick leave, vacation time, and much more. Visit https://jobs.chipotle.com/benefits for more details. WHO WE ARE Chipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better world by serving responsibly sourced, classically cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Chipotle has restaurants in the United States, Canada, the United Kingdom, France and Germany and is the only restaurant company of its size that owns and operates all its restaurants in North America and Europe. With employees passionate about providing a great guest experience, Chipotle is a longtime leader and innovator in the food industry. Chipotle is committed to making its food more accessible to everyone while continuing to be a brand with a demonstrated purpose as it leads the way in digital, technology and sustainable business practices. For more information or to place an order online, visit WWW.CHIPOTLE.COM Chipotle Mexican Grill is an equal opportunity employer that values diversity at all levels. As a people-first company rooted in values, our purpose extends beyond serving nutritious food using real ingredients. It means hiring world-class individuals and fostering a culture that champions diversity, ensures equity, and celebrates inclusion. All qualified applicants, regardless of personal characteristics, are encouraged to apply. Qualified applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. Please contact ADAaccommodations@chipotle.com if you need an accommodation due to a disability to complete an application, job interview, and/or to otherwise participate in the hiring process. This email does not respond to non-accommodations related requests.
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