About Us Chino Autotech is a leading independent automotive repair shop committed to providing exceptional service and building lasting relationships with our customers. We pride ourselves on a culture of teamwork, integrity, and technical excellence. The Opportunity We are seeking a dynamic and highly organized Service Advisor to serve as the vital link between our customers and our expert technical team. This role ensures a seamless, transparent, and positive service experience for every vehicle owner. Key Responsibilities As our Service Advisor, you will: Serve as the primary liaison for customers, greeting them warmly and actively listening to their vehicle concerns and service needs. Translate technical issues into clear, understandable explanations for customers regarding necessary repairs, maintenance, and diagnostics. Prepare accurate and detailed repair estimates and invoices, clearly outlining costs and timelines. Manage the service process from appointment scheduling and check-in through vehicle completion and delivery. Maintain proactive communication with customers, providing timely updates on vehicle status and addressing inquiries professionally. Advise customers on recommended services and maintenance, focusing on safety and long-term reliability. Foster trust and build lasting customer relationships to ensure high satisfaction and repeat business. What You Bring Proven experience as an Automotive Service Advisor or in a similar customer-facing role within the automotive industry. Strong knowledge of automotive systems, repair procedures, and maintenance schedules. Excellent written and verbal communication skills. Strong organizational skills with the ability to prioritize and manage multiple tasks in a fast-paced environment. Proficiency with computer systems and shop management software (e.g., Shop-Ware, ALLDATA, Identifix). A professional, positive, and customer-centric attitude. Why Join Chino Autotech Inc.? Competitive salary and commission. Opportunities for ongoing professional development and training. Supportive and collaborative team environment. Weekends off and paid holidays. Paid vacation. How to Apply If you are passionate about customer service and automotive repair, please submit your resume and a brief cover letter to
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