Make an Impact as a Attendance and Payments Specialist
As an Attendance and Payments Specialist, you will work within Child Care Assistance, a program of ChildCareGroup that manages child care subsidies in support of working parents and quality initiatives to improve the early education for children throughout Dallas, Jefferson, Hardin and Orange counties in Texas. You will review and reconcile attendance information submitted by parents and child care providers, review attendance information for payment to child care providers and monitor the customer service line and assist customers
Why work for ChildCareGroup?
Founded in 1901, ChildCareGroup’s (CCG) mission is to champion a strong early childhood system that teaches children and parents, trains early childhood professionals, and assists families.
ChildCareGroup believes that children do better as their parents do better. When families thrive, communities succeed.
You are a great fit for the role because you identify with the CCG SPIRIT, our core values:
SERVICE – Lead with a servant’s heart
PROFESSIONALISM – Perform our best every day
INTEGRITY – Do what is right
RESPECT – Treat each other the way we wish to be treated
INCLUSION – Value individual differences
TEAMWORK – Communicate and collaborate to achieve our goals
Position Details
Responsibilities and Essential Job Functions
Assist customers via phone, email, and in person in a prompt, courteous and professional mannerProvide technical assistance by phone, email, and in person on recording attendance, program requirements, and child care provider payments.Must problem-solve and communicate among different departments in order to answer customer questions and resolve customer complaints.Review state system for attendance recorded by parents and enters work item for follow up in case management system for noncompliance issues.Contact parents regarding noncompliance, excessive absences, and attendance card issues and terminates services as required.Reconcile attendance information recorded by parents with information submitted by child care providers, documentation in the case management system, and attendance website; revise attendance information in the state system according to guidelines.Finalize and confirm attendance information for payment.Research child care provider payment issues and make necessary documentation in case management and state systems.Provide feedback to other staff on claim entry errors.Contact child care providers regarding errors or adjustments to payments. May request additional documentation from child care providers to resolve payment issues.Assist with special projects and performs other duties as assigned.Education and Experience
High School Diploma or GED required--some college preferredAbility to handle multiple tasks concurrently and prioritize workExcellent communication skills and ability to work effectively with all levels of peopleProficiency in use of computer, word processing software (Word), and email (Outlook) requiredAbility to work well under pressure and meet deadlines requiredMust be able to function as a team memberPrompt and regular attendance requiredBilingual English/Spanish language skills preferredUnquestioned integrity and commitment to uphold ChildCareGroup’s mission, vision and core valuesEquipment
Computer, telephone headset, fax, scanner and all office equipment and general office equipmentTravel and Compliance
Must have a valid Texas driver's license if applicableDriving record must comply with CCG's automobile insurance carrier requirementsMust have liability insurance coverage and reliable personal transportationAbility to travel locally or out of town as requiredMileage reimbursement is offered when applicableMust submit to and successfully pass all required CCG and Partner Program background checks throughout employment. These include FBI, Fingerprinting, Neglect and Abuse, Federal, State, Local, and Sex Offender background checks. Background check requirements may be expanded at the discretion of CCG and Partner Programs.Physical Demands
Work requires normal physical effort with minimal lifting requirements of items weighing 25 pounds or lessVisual attentionManual dexterity/coordinationChildCareGroup’s Generous Health and Wellness Benefits
Paid Parental Leave Short Term, Long Term Disability and Basic Life Insurance at no cost Medical, Dental and Vision Insurance Telemedicine at no cost 401(k) with a company match Paid Time Off (12) Paid Company Holidays And more!ChildCareGroup is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities
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