Job DescriptionJob DescriptionFRONT OF HOUSE / CUSTOMER SERVICE TEAM MEMBER
Chick-fil-a Charlotte Pike (6500 Charlotte Pike, West Nashville)
Full Time Compensation: $16.00/ Hour
Full-time and Part-time opportunities
Previous customer service / restaurant experience preferred but not required
Scholarship opportunities
Pathways to grow into leadership
Free break meals
Health insurance option (full-time team members)
401k option (full-time team members)
Role Summary
Foster an environment of excellence and create Raving Fans by executing all tenets of Second Mile Service (2MS), Operational Excellence (OE) and Creating Emotional Connections (EC).
General Responsibilities
Read, understand and comply with all parts of the Team Member HandbookUnderstand all tenets of Second Mile Service (2MS), Operational Excellence (OE) and Creating Emotional Connections (EC).Appropriately handle all customer issues and play a positive role in customer recovery.Show up on time, have a great attitude and work hard for your entire shift.Constantly improve yourself by finding ways to do your work better and faster.Be responsible to fill your shift if you are not able work.Ensure your appearance is in compliance with the Handbook.Be a team playerDisplay good stewardship and a sense of ownership for the businessOffer guests a superior customer service experience.Requirements
Understand the expectation of Chick-fil-A customer service standards and operational excellence.Skills
Outgoing and funGreat attitudeHard workingDependableHonestDemonstrate leadership attributesTeam-playerPositive attitude & role modelResponsive to teams needsTakes initiativeWorks to serve othersMotivated to grow and to learnGreat verbal communicatorOutgoing/friendly/patientDesire for ongoing training/educationDetailed & keenly observantPassion for procedural disciplineAble to lift 40 - 60 pounds on a consistent basis
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