STATEMENT OF PURPOSE: Under the immediate supervision of the classroom teacher, assist in providing academic and independent living skills’ instruction, developmental activities, and daily care to children with multiple, moderate to profound disabilities.
POSITION RESPONSIBILITIES:
Follow guidelines, goals and activities established for each student by teacher.Administer goals and supports for individual students, under the guidance of the Special Education Teacher, per their IEPs. Collect and maintain effective goal-based and behavioral data throughout the school dayAssist with physical and socialization needs of students.Assist students in activities of daily living – i.e. toileting, feeding, personal hygiene, dressing, diapering, etc.Assist in general orientation and mobility and exercises under the direction of appropriate staff (Physical Therapist, Occupational Therapist, Orientation & Mobility Instructor).Participate with students on field trips and swimming activities, observing and guarding against accidents.Observe and assist in completing weekly, monthly, and quarterly reports regarding students’ behavior and development Participate in staff meetings and assist in interpreting the program to parents and guests.Attend curriculum and in-service meetings.Exhibit constant concern for students’ well-being and safety at all times while on school and agency premises.Assist in keeping classrooms clean and orderly.Perform other duties as assigned by supervisor.SPECIFICATIONS:
ISBE Approved Para-professional Certificate Special Education-based experience preferred Experience in the educational setting preferred Ability to assist with lifting and transferring students with physical disabilities; must be able to push wheelchairs as required.Commitment to our mission of providing opportunities for people who are blind, visually impaired, dead-blind, or multi-disabled is essential.Employee Benefits
1 hour vacation time per 35 hours worked, up to 40 hours per year1 hour sick time per 35 hours worked, up to 48 hours per yearEmployee recognition eventsCompany matched 401(k) planThe Chicago Lighthouse Children's Development Center is a year-round therapeutic day school where team members receive paid respite throughout the year, including one week in the fall, spring, summer, and August before the new school year, plus a two-week winter respite.The Chicago Lighthouse for People Who Are Blind or Visually Impaired is an Equal Opportunity Employer in full compliance with local, state, and federal Civil Rights & Affirmative Action laws. The Chicago Lighthouse for People Who Are Blind or Visually Impaired maintains a strong policy of accommodation and a consistent practice of employing qualified individuals with disabilities. All applicants will be afforded equal employment opportunity without discrimination because of race, color, religion, sex, marital status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, sexual orientation, military status, order of protection status or unfavorable discharge from military service.
Read LessSTATEMENT OF PURPOSE: The Developmental-Vision Therapist (DT-V) or Developmental Therapist will provide specialized instruction and services to meet the developmental/educational needs of children (birth-three years of age) with visual impairments by developing unique instructional strategies to support children & family to meet the individualized family plan.
TRAVEL REQUIRED: Chicago and surrounding southern, west, and northern suburbs.
SCHEDULE: This is a part-time position
PRINCIPLE RESPONSIBILITIES:
Provide direct services (or another appropriate schedule as planned) through each session with the child and the family to support and develop instruction through a modeling and coaching method;Responsible for maintaining records and updating documentation of observations, progress and ongoing instruction in permanent file and required data/information the Early Intervention system;Attending the child’s individual family plan (IFSP) and collaborate in early intervention team therapists for the children/families on individual caseload;Provide necessary documentation during transition from early intervention to next educational setting at three years of age as well as collaborate with the scheduled meetings, discharge and exit meetings;Attend and participate in scheduled Lighthouse staff meetings;Participation in related seminars, conferences, and in-services to remain current with practices and advances in the field;Responsible to provide parents with resources that could be helpful to meet the medical, developmental needs of their child (e.g. respite care, public aid, Department of Education, etc.);Performs other duties as assigned by supervisor.QUALIFICATIONS:
Bachelor’s degree in Special Education or Bachelor's degree in Early Childhood Education required; (Illinois LBS 1 Certification) with Type 10 or emphasis in vision or Teacher of the Visually Impaired preferred; State of Illinois Early Intervention credential as Developmental Vision Therapist or Developmental Therapist required;State of Illinois endorsement in blind/visual impairment preferred;Ability to travel within diverse populations from client to client; Bilingual candidate in Spanish/English preferred;One-year experience in responsible, self-motivated setting preferred;Commitment to our mission of providing opportunities for people who are blind, visually impaired, and multi-disabled children.Employee Benefits
1 hour vacation time per 35 hours worked, up to 40 hours per year1 hour sick time per 35 hours worked, up to 48 hours per yearEmployee recognition eventsCompany matched 401(k) planThe Chicago Lighthouse for People Who Are Blind or Visually Impaired is an Equal Opportunity Employer in full compliance with local, state, and federal Civil Rights & Affirmative Action laws. The Chicago Lighthouse for People Who Are Blind or Visually Impaired maintains a strong policy of accommodation and a consistent practice of employing qualified individuals with disabilities. All applicants will be afforded equal employment opportunity without discrimination because of race, color, religion, sex, marital status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, sexual orientation, military status, order of protection status or unfavorable discharge from military service.
Read LessSTATEMENT OF PURPOSE: We are looking for a talented and experienced Sales and Marketing Coordinator to join our Chicago Lighthouse Industries (CLI) team. The ideal candidate will be a marketing professional capable of developing and implementing an effective marketing strategy to enhance our brand presence across various markets and generate a robust pipeline of sales leads.
This position is responsible for supporting the New Business Development team by coordinating a variety of activities, including assisting in the execution of marketing campaigns, product lifecycle management and helping to drive sales growth. This role will be responsible for creating content, coordinating events, performing market research, and ensuring effective communication between internal and external stakeholders. Through the direct actions of this role, the Industries team intends to increase revenue and boost customer satisfaction.
The role will report to the Chief Operating Officer and support the Vice President of Industries and Director of Business Development.
KEY RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:
Lead Generation
Outbound Prospecting: Conduct high-volume research and cold calling of potential clients via phone, email, and social media to qualify them and set appointments for the Industries team. Lead Qualification: Assess prospects' needs, pain points, and budget to determine if they fit the Ideal Customer Profile (ICP).Appointment Setting: Schedule demos, meetings, or calls between qualified leads and the CLH leadership team. CRM Management: Meticulously track all communications and updating lead statuses in a single tracker that will support converting leads to qualified sales opportunities while meeting any outbound call metrics. Pipeline Nurturing: Following up with potential clients to maintain engagement and build interest over time.Marketing
Assist in creating strategic plans for product growth within targeted sectors, ensuring alignment with organizational objectives. Assist in market research, industry analysis and sales to identify trends, customer needs, and opportunities. Create new marketing tools to promote products to new and existing customers through content creation, social media posts, emails and flyer creation.Manage Chicago Lighthouse Industries webstore, maintain and update product content, images and pricing.Develop seasonal themes and promotions for products, as needed.Create pitch decks and sales presentations tailored to potential sales prospects.Monitor and analyze the effectiveness of marketing campaigns and suggest improvements. Report on key metrics and provide insights to improve future marketing efforts.Assist the New Business Development team in organizing and coordinating events like trade shows, webinars, product launches, and conferences. Manage event logistics, such as registration, venue booking, travel arrangements, promotional materials, and post-event follow-up.Coordinate with cross-functional teams, such as product development, design, accounting and customer service, to align marketing and sales efforts.Coordinate with external vendors, suppliers, designers, and printers for marketing materials.Assist in budgeting and expense tracking for marketing campaigns and sales activities.Support effective commination within the Industries team about updates to pricing, product launch and product availability.Data Analysis and Customer Support
Support the team with data analysis to identify sales trends, using charts, graphs and other data analytic tools.Create and distribute annual price lists to customers and ensure new price lists are uploaded across our sites in a timely manner. Establish and monitor KPIs related to product performance, customer satisfaction, and market penetration. Develop and maintain relationships across all customer channels, including government, commercial, and e-commerce retail. Assist in the maintenance of customer portals, including but not limited to product pricing, product certifications, product images, and product content.Support the development of sales data reporting to inform decisions on product continuance or discontinuation. Work with the Industries team to submit reports to grantors, the National Industries for the Blind and the AbilityOne program.Ensure compliance with industry standards, regulations, and quality standards.Required Skills and Qualifications:
Communication Skills: Exceptional verbal and written communication skills to articulate value propositions effectively.Persistence & Resilience: A positive attitude and ability to handle rejection while maintaining high activity levels.Technology Proficiency: Experience with CRM software, prospecting tools (e.g., LinkedIn Sales Navigator), and Microsoft Office/Google Workspace.Sales Acumen: Understanding of lead scoring, funnel management, and basic marketing strategies.SKILLS AND EXPERIENCE REQUIRED:
Bachelor’s degree in marketing, Business Administration, Communications, or a related field. 4-5 years of experience in sales, marketing.Strong organizational skills and attention to detail.Excellent written and verbal communication skills.Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)Familiarity with digital marketing tools, social media platforms, and analytics.Ability to work independently and as part of a team in a fast-paced environment.Strong problem-solving skills and a proactive attitude.Employee Benefits
BENEFIT PACKAGE UP TO AN ADDITIONAL 25% OF SALARY INCLUDING:
10 days paid vacation12 paid holidays6 sick days accrued over the yearInsurance Eligibility the 1st of the month after 30 days of employmentMedical, dental, and vision insurance offeredShort/long term disabilityLife insurance 2x salaryEmployee recognition eventsCompany matched 401(k) planReasonably priced delicious food options on site (except at Glenview location)The Chicago Lighthouse for People Who Are Blind or Visually Impaired is an Equal Opportunity Employer in full compliance with local, state, and federal Civil Rights & Affirmative Action laws. The Chicago Lighthouse for People Who Are Blind or Visually Impaired maintains a strong policy of accommodation and a consistent practice of employing qualified individuals with disabilities. All applicants will be afforded equal employment opportunity without discrimination because of race, color, religion, sex, marital status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, sexual orientation, military status, order of protection status or unfavorable discharge from military service.
Read LessMISSION
The Chicago Lighthouse (CLH) serves people who are blind, visually impaired, disabled, and Veterans, in order for each to reach their full personal potential. Our programs build enduring success for our target populations and employees with lifelong knowledge, skills, and employment opportunities, support the discovery of new approaches for the empowerment of our communities, and sustain a social business enterprise that ensures success for our strategic ambitions.
STATEMENT OF PURPOSE
As a part of the Children’s Development Center (CDC) administrative team, the Assistant Principal and Case Manager will report to the Senior Vice President, Director of Special Education. In this role, the Assistant Principal/Case Manager will support the leadership and coordination of our specialized therapeutic day school program designed to meet the unique needs of students with moderate to severe/profound intellectual disabilities, visual impairments, and multiple disabilities. The Assistant Principal and case Manager will support the improvement of instructional quality, increasing the quality and consistency of data and data documentation, manage and ensure compliance with special education mandates for students’ individualized education plans (IEPs), evaluations, and other case management needs, coordinate the administration of state assessments, and lead in the creation and administration of an effective transition planning and support structure for all students in the CDC.
The essential duties are as follows:
Instructional Support & Supervision (20%)
Conduct weekly classroom observations to monitor instructional fidelity, behavioral strategies, and student engagement.Review and provide feedback on teacher and paraprofessional lesson plans for alignment with IEP goals, standards, and therapeutic interventions.Monitor classroom practices to ensure the implementation of data-driven instruction and individualized supports.Conduct quarterly “classroom takeovers” in which 1- 2 lessons are taken over and taught to support the Teacher and Classroom Team with implementation of strategies, changes, etc. discussed during feedback sessions.Data & Documentation (20%)
Review and ensure the accuracy and timeliness of student data uploads, including progress monitoring charts and data points in data documentation platforms or student files. Perform quality checks to guarantee accuracy and identify errors or inconsistencies in data. Collaborate with classroom teams to ensure data collection is current and reflect students' IEP goals and behavioral targets.Support the training of staff and teachers in the use of data to improve student results, providing support for utilizing software products and technology for data capture. Use gathered data to create and share reports required by school administration, the district, or state agencies. This includes reports such as quarterly progress reports and yearly transcript completion.Analyze data for student achievement and school improvementCollaborate with the SVP/Director of Special Education, teachers, and clinical team to interpret assessment data and support planning for action steps.Identify opportunities to enhance the efficiency and effectiveness of data collection methods.Case Management, Transition Planning and Support, and State Assessment Coordination (60%)
Support IEP implementation and write IEPs as needed, Facilitate IEP, evaluation, consent/domain, etc. meetings within the IEP and evaluation processes.Monitor IEP and evaluation compliance, ensuring all timelines, required components, and documentation are met according to IDEA and ISBE standards.Coordinate the IEP and evaluation calendar, working with sending districts to align evaluations and meetings with designated schedules.Support and document all steps of the New Student Referral process:Respond to new referrals and disseminate referral information to the internal review team.Conduct referral observations following the team's initial review.Update and maintain the school's referral tracking documents.Guide families through the information and steps for transition at age 22 Provide families with information and hands-on support through the legal, funding, and program finding processes Maintain post-secondary transition binders for all students beginning at age 14 yearsCoordinate yearly, state testing; ensuring that all necessary staff are trained and all necessary technology and materials are updated and readily availableQualifications:
Required:
Master’s Degree in Special Education, Educational Leadership, or related fieldProfessional Educator License (PEL) Special Education Endorsement- LBS-1Minimum 3 years of experience working, leading, and/or teaching in a special education setting, preferably with students with significant disabilities Deep understanding of IDEA, FERPA, HIPPA, and State Regulations Deep understanding of IEP development and compliance requirementsWillingness to perform other duties as assignedExperience supervising staff and coordinating multidisciplinary teams preferredStrong organizational, interpersonal, and problem-solving skillsStrong communication skills Proficiency in Google Workspace and data collection platformsCommitment to our mission of providing opportunities for people who are blind, visually impaired, dead-blind, or multi-disabled is essential.Employee Benefits
BENEFIT PACKAGE UP TO AN ADDITIONAL 25% OF SALARY INCLUDING:
10 days paid vacation12 paid holidays6 sick days accrued over the yearInsurance Eligibility the 1st of the month after 30 days of employmentMedical, dental, and vision insurance offeredShort/long term disabilityLife insurance 2x salaryEmployee recognition eventsCompany matched 401(k) planReasonably priced delicious food options on site (except at Glenview location)The Chicago Lighthouse for People Who Are Blind or Visually Impaired is an Equal Opportunity Employer in full compliance with local, state, and federal Civil Rights & Affirmative Action laws. The Chicago Lighthouse for People Who Are Blind or Visually Impaired maintains a strong policy of accommodation and a consistent practice of employing qualified individuals with disabilities. All applicants will be afforded equal employment opportunity without discrimination because of race, color, religion, sex, marital status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, sexual orientation, military status, order of protection status or unfavorable discharge from military service.
Read LessSTATEMENT OF PURPOSE: The Call Center Team Lead position is responsible for supporting the Call Center Operations Leadership Team to ensure that we are consistently delivering an outstanding Customer Experience in every interaction.
The Team Lead assists the staff with handling complex patient scheduling issues and handling of calls related to UI Health patient concerns, and departmental workflow issues, utilizing all available resources.
Team Leads provide ongoing training for call center representatives, they monitor of agent call handling, and provide regular feedback to their manager on improving customer service as the subject matter expert.
KEY RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:
Maintain up-to-date knowledge of both our internal policies and procedures, as well as our client’s; including adherence to the Privacy Act and HIPAA as it relates to the confidentiality of information releasedMaintain up-to-date knowledge of UI Health policies and procedures as they applySupport onsite and remote agent workforceExcel in all functions performed by Call Center Representatives; acting as a Subject Matter Expert as it pertains to systems, policies, and proceduresDevelops, motivates, evaluates and coaches staff on work procedures, proper call handling and teamwork delivering excellent customer service. Is visible and available to staff to answer questions and give ongoing feedback.Conduct regular review of all call center agent performance and organize training sessions for under performers; coach agents when errors are identifiedEnsure that all reports understand their major job responsibilities; as well as making sure that all employees have the skills neededMonitor and score agent call interactions to ensure that that procedures and quality standards are strictly adhered to, as well as to observe employee demeanor, technical accuracy and conformity to company policiesAssist in training staff as needed to enhance tenured agent performance and new agent onboarding experienceRespond to customer telephone inquiries and recommend the appropriate corrective services to address customer needs and complaints; handle difficult customer situations and respond promptly to customer needs while soliciting feedback to improve serviceReport problems that occur and assist with the resolution, continually looking for and suggesting process improvements, which will benefit our clientsProvide essential information to manager as requested and on timeMonitor live call activity and support the manager with ensuring there is adequate coverage in all queuesSupport and drive a culture of business excellence thus ensuring that all employees are fully informed, trained and supported in exceeding our customers’ expectationsSpeak clearly, persuasively and professionally in positive and negative situationsTake on other tasks or projects as directed by supervisorCORE COMPETENCIES:
Customer Focus – Strives to create the most value for the customer that results in mutual long-term success. Demonstrates dedication to meet or exceed the expectations and requirements of customers.Managing Vision & Purpose – Leads effectively by translating the organization’s vision, mission and strategic objectives into challenging but attainable goals.Developing Team Members – Demonstrates a commitment to helping others build knowledge and key skills that support achieving goals and build the overall capability of the organization to be successful.Team Work – Builds constructive and effective relationships with colleagues at all levels. Advises and collaborates with others to develop a stronger team and enhance team spirit. Sees teams as a vehicle for achieving organizational objectives.Integrity & Trust – Acts in accordance with the highest standards of ethical conduct and behavior.Problem Solving – Employs analytic abilities and other tools to creatively resolve problems in a variety of contexts.Safety – Demonstrates a commitment to the overall safety of the workplace environment and to promoting a safety culture.Work Environment – This position operates in a professional and high paced call center environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers.SKILLS AND EXPERIENCE REQUIRED:
High School diploma or equivalent requiredMust have demonstrated excellent interpersonal and communication skills and the ability to organize simultaneous tasksMust be able to speak English clearly and professionallyMust be able to type a minimum of 30 words per minuteAbility to effectively work within established contractual turnaround timesProven ability to work as a member of a team is requiredAbility to multitask in a fast-paced environmentAdvanced proficiency with MS Office applications (word and excel)Proven ability to learn new workflow processes, applications and systems quicklyWill be required to complete program update training, as warranted, and successfully implement that knowledge in day to day operationsCommitment to our mission of providing opportunities for people who are visually impaired, blind, deaf-blind, or blind with additional disabilities is essentialEmployee Benefits
BENEFIT PACKAGE UP TO AN ADDITIONAL 25% OF SALARY INCLUDING:
10 days paid vacation12 paid holidays6 sick days accrued over the yearInsurance Eligibility the 1st of the month after 30 days of employmentMedical, dental, and vision insurance offeredShort/long term disabilityLife insurance 2x salaryEmployee recognition eventsCompany matched 401(k) planReasonably priced delicious food options on site (except at Glenview location)The Chicago Lighthouse for People Who Are Blind or Visually Impaired is an Equal Opportunity Employer in full compliance with local, state, and federal Civil Rights & Affirmative Action laws. The Chicago Lighthouse for People Who Are Blind or Visually Impaired maintains a strong policy of accommodation and a consistent practice of employing qualified individuals with disabilities. All applicants will be afforded equal employment opportunity without discrimination because of race, color, religion, sex, marital status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, sexual orientation, military status, order of protection status or unfavorable discharge from military service.
Read LessSTATEMENT OF PURPOSE: The Contact Center Supervisor is responsible for direct oversight of a team of contact center agents in a world class, high performance contact center environment centered that focuses on customer satisfaction and retention, providing exceptional quality and value, and financial health of the organization.
Supervisors will provide ongoing monitoring of call handling and engage in regular feedback to agents about opportunities for improved customer service. This position oversees day-to-day contact center operations, including but not limited to training and developing staff, ensuring workflows are followed consistently and meet established standards, provide corrective action when necessary and as well as implement policies and procedures.
KEY RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:
Adhere to the Privacy Act and HIPAA as it relates to the confidentiality of information released Maintain up-to-date knowledge of Evolent/County Care regulations and policies as they applyTrain, develop or identify representatives’ training and resource needsConsistently monitor the quality and quantity of work performed by the department and the individuals within the lead’s team; Use specialized knowledge of guidelines and regulations to provide guidance and advice to agents and customersEnsure department and related organization activities are in compliance with policiesPlan, develop and administer departmental procedures, policies and standards, ensure organization policies and procedures are communicated and practicedAssists with developing appropriate measures or standards for performance and uses these to monitor, evaluate and continuously improve department service and work performanceParticipate in interviews to identify quality candidatesMaintains high outbound call volumes, daily reporting of any issues, and supervises contact center agents;Manages staff performance, identifying training needs and training sessionsPrepare and manage work schedules for contact center agents, monitor attendance, schedule breaks and shifts as necessaryResponsible for following up and resolving customer complaintsDirect oversight of contact center agents and their responsibilities includes but is not limited to:Randomly listen in on callsEstablish communication with agentResource for questions, issues, or concernsInform manager of performance issues or needsAssist with agent trainingAssist with assistive technology needs and issuesInitial performance review of agents and applicable documentationResearch inquiries and correct mistakesApprove time off requests and payrollProvide disciplinary action as neededAny other duties deemed necessary by managerPerforms other duties as assigned by manager.CORE COMPETENCIES:
Customer Focus – strives to create the most value for the customer that results in mutual long-term success. Demonstrates dedication to meet or exceed the expectations and requirements of customers.Managing Vision & Purpose – leads effectively by translating the organization’s vision, mission and strategic objectives into challenging but attainable goals.Managing Team Members – fosters the development of a common vision for performance; provides clear direction and priorities; clarifies roles and responsibilities.Developing Team Members – demonstrates a commitment to helping others build knowledge and key skills that support achieving goals and build the overall capability of the organization to be successful.Team Work – builds constructive and effective relationships with colleagues at all levels. Advises and collaborates with others to develop a stronger team and enhance team spirit. Sees teams as a vehicle for achieving organizational objectives.Integrity & Trust – acts in accordance with the highest standards of ethical conduct and behavior. Problem Solving – employs analytic abilities and other tools to creatively resolve problems in a variety of contexts.Safety – demonstrates a commitment to the overall safety of the workplace environment and to promoting a safety culture.Work Environment – This position operates in a professional and high paced contact center environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines.QUALIFICATIONS:
Associate's degree from an accredited institution in business management or related field preferredTwo years’ experience working in a contact centerTwo years of Health Care experience preferredAbility to effectively work within established contractual turnaround timesDetail oriented, as well as ability to manage multiple tasks with follow-up skillsAdvanced proficiency with MS Office applicationsAbility to work well under pressure making sound decisions quickly in a fluid, fast business environmentMust have demonstrated excellent interpersonal and communication skills and the ability to organize simultaneous tasksCommitment to our mission of providing opportunities for people who are visually impaired, blind, deaf-blind, or blind with additional disabilities is essentialEmployee Benefits
BENEFIT PACKAGE UP TO AN ADDITIONAL 25% OF SALARY INCLUDING:
10 days paid vacation12 paid holidays6 sick days accrued over the yearInsurance Eligibility the 1st of the month after 30 days of employmentMedical, dental, and vision insurance offeredShort/long term disabilityLife insurance 2x salaryEmployee recognition eventsCompany matched 401(k) planReasonably priced delicious food options on site (except at Glenview location)The Chicago Lighthouse for People Who Are Blind or Visually Impaired is an Equal Opportunity Employer in full compliance with local, state, and federal Civil Rights & Affirmative Action laws. The Chicago Lighthouse for People Who Are Blind or Visually Impaired maintains a strong policy of accommodation and a consistent practice of employing qualified individuals with disabilities. All applicants will be afforded equal employment opportunity without discrimination because of race, color, religion, sex, marital status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, sexual orientation, military status, order of protection status or unfavorable discharge from military service.
STATEMENT OF PURPOSE: Provides constant supervision and guidance to youth participants in the dorm, during instruction and throughout the city of Chicago. Provides supervision to youth during all activities and transportation to increase independence and remain safe. Provides support and encouragement to all youth. Provides assistance with activities of daily living, as needed.
RESPONSIBILITY FOR THE WORK OF OTHERS: This position holds no direct supervisory responsibility.
TRAVEL REQUIRED: Travel is done with the group by foot, bus, train or van.
SPECIFIC ACTIVITIES INCLUDE, BUT ARE NOT LIMITED TO:
Participate in a mandatory training on working and interacting with individuals who are blind or visually impaired;“Person first” languageHuman guideBlind etiquetteOverview of Summer in the City ProgramOverview of the LighthouseProvides constant supervision of youth participants;Provides on-the-job instruction regarding all aspects of work assigned at the worksite;Provides all necessary support while traveling by foot, van, bus or train;Provides and promotes social interaction between youth participants;Assists with all meals (eating and table etiquette);Maintains accurate and complete records as required;Assists in integrating the youth participant into all aspects of theprogram;Responsible for adhering to security procedures and taking appropriate measures in case of accident, illness or emergency;Projects professional agency image throughout all environments;Performs other duties as assigned by Supervisor.QUALIFICATIONS:
High school diploma (or equivalent) required; or minimum of 20 college credit hours preferred;Strong organizational and communication skills required;Ability to provide supervision constantly throughout the program;Commitment to our mission of providing opportunities for people who are visually impaired, blind, deaf-blind, or blind with additional disabilities is essential.The Chicago Lighthouse for People Who Are Blind or Visually Impaired is an Equal Opportunity Employer in full compliance with local, state, and federal Civil Rights & Affirmative Action laws. The Chicago Lighthouse for People Who Are Blind or Visually Impaired maintains a strong policy of accommodation and a consistent practice of employing qualified individuals with disabilities. All applicants will be afforded equal employment opportunity without discrimination because of race, color, religion, sex, marital status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, sexual orientation, military status, order of protection status or unfavorable discharge from military service.
Read LessBASIC FUNCTION: Participates as the Social Worker on the school team who is involved with each child on their caseload based on educational and developmental needs. Designs and provides social-emotional evaluations, treatment needs planning, goal setting, and administration of Social Work treatment programs as a member of the interdisciplinary team supporting each individual student who has been identified as requiring Social Work services within their Individual Education Plan (IEP).
PRINCIPLE RESPONSIBILITIES:
Implements assessment/treatment/care based on the function and developmental stages of the student;Evaluates students utilizing evidence-based techniques;Develops, administers and instructs students in performance of all aspects of the social-emotional portion of the Individual Education Plan, assessing the effectiveness and modifying as necessary, the IEP in order to effectively meet students’ needs; Communicates and works in cooperation with families, educators, therapists, and medical specialists on students’ team to provide optimal student care and outcomes;Considers the developmental needs of students, involves students and family/guardian in plan of care development; conducts student and family education, as appropriate;Assists with planning and conducting in-service programs and participates in staff meetings, conferences, and educational programs;Prepares and completes all student records in a timely manner and ensures documentation in the format of each district’s preference; Completes progress and outcomes documentation; Maintains an assigned caseload, develops short and long-term goals for each student, designs individualized programs, and works in concert with the team to encourage highest level of growth and functional independence;Prepares case notes, progress reports, and other documentation on individual students, authorizes necessary services, ascertains progress, and identifies diagnostic and functional needs;Evaluates students for services to determine eligibility based upon student records, testing results, and school district, state and federal rules and regulations;Prepares Individualized Education Plan (IEP), instructional plans, and/or vocational plans, ensuring coordination of plan with overall service providers and coordination of objectives;Participates in the development of new methods for instructional techniques specifically designed for our students who may be blind or visually impaired, and inclusive of students who with multiple, severe to profound disabilities; Maintains confidential records inclusive of case files, progress notes and other documentation and student confidentiality in all aspects of the school;Performs all other duties as assigned by supervisor.SPECIFICATIONS:
Master's Degree in Social Work required;Professional Educator License (PEL) Endorsed in School Support Personnel required;C.P.R. certification preferred;Must possess excellent communication, interpersonal, and analytical skills;Two or more years of experience working on an interdisciplinary team in coordination of care and team supports preferred;Experience working with pediatric and school age population is preferred;Commitment to the Lighthouse mission of providing opportunities for people who are blind, visually impaired, deaf-blind, multi-disabled and our nation’s veterans is essential.Employee Benefits
1 hour vacation time per 35 hours worked, up to 40 hours per year1 hour sick time per 35 hours worked, up to 48 hours per yearEmployee recognition eventsCompany matched 401(k) planThe Chicago Lighthouse Children's Development Center is a year-round therapeutic day school where team members receive paid respite throughout the year, including one week in the fall, spring, summer, and August before the new school year, plus a two-week winter respite.The Chicago Lighthouse for People Who Are Blind or Visually Impaired is an Equal Opportunity Employer in full compliance with local, state, and federal Civil Rights & Affirmative Action laws. The Chicago Lighthouse for People Who Are Blind or Visually Impaired maintains a strong policy of accommodation and a consistent practice of employing qualified individuals with disabilities. All applicants will be afforded equal employment opportunity without discrimination because of race, color, religion, sex, marital status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, sexual orientation, military status, order of protection status or unfavorable discharge from military service.
Read LessTHIS POSITION IS ELIGIBLE FOR COMMISSION-BASED COMPENSATION, OFFERING ADDITIONAL EARNING POTENTIAL BASED ON PERFORMANCE AND RESULTS.
The Capture & Proposal Manager is responsible for identifying, qualifying, and securing new government contract opportunities for contact center (BPO) services. This role owns the full lifecycle of proposal development from proactive opportunity sourcing through submission focused on federal, state, and cooperative purchasing vehicles.
This individual will play a critical role in driving revenue growth while advancing the organization’s mission to employ individuals who are blind, visually impaired, Veterans, and people with disabilities.
KEY RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:
Opportunity Identification & Capture
Monitor and identify relevant opportunities across SAM.gov, state procurement portals, GSA schedule, SourceAmerica, and NIBEvaluate RFPs/RFIs for strategic fit, win probability, pricing viability, and operational alignmentBuild and manage a qualified pipeline of government opportunities for contact center servicesLead capture planning, including win themes, competitive positioning, and partner strategyProposal Development & Submission
Own end-to-end proposal development for federal, state, and local RFPsWrite, edit, and manage compliant, compelling proposals tailored to BPO/contact center servicesCoordinate cross-functional inputs (operations, IT/AWS Connect, HR/staffing, finance/pricing)Ensure all submissions meet compliance requirements, deadlines, and evaluation criteriaDevelop reusable content libraries (past performance, technical approaches, staffing models)Key Performance Indicators (KPIs)
Win Rate: Percentage of proposals awardedPipeline Value: Total qualified RFP opportunities identified and pursuedSubmission Volume: Number of compliant proposals submitted per quarterTime to Submission: On-time and efficient turnaround of proposalsRevenue Growth: Contribution to new contract awards and annual contract valueCORE COMPETENCIES:
Customer Focus – Strives to create the most value for the customer that results in mutual long-term success. Demonstrates dedication to meet or exceed the expectations and requirements of customers.Managing Vision & Purpose – Leads effectively by translating the organization’s vision, mission, and strategic objectives into challenging but attainable goals.Developing Team Members – Demonstrates a commitment to helping others build knowledge and key skills that support achieving goals and build the overall capability of the organization to be successful.Teamwork – Builds constructive and effective relationships with colleagues at all levels. Advises and collaborates with others to develop a stronger team and enhance team spirit. Sees teams as a vehicle for achieving organizational objectives.Integrity & Trust – Acts in accordance with the highest standards of ethical conduct and behavior. Problem Solving – Employs analytic abilities and other tools to creatively resolve problems in a variety of contexts.Safety – Demonstrates a commitment to the overall safety of the workplace environment and to promoting a safety culture.Work Environment – This position operates in a professional and high paced call center environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers.SKILLS AND EXPERIENCE REQUIRED:
3+ years of experience in government proposal writing and/or capture managementProven experience responding to federal and/or state RFPs (SAM.gov required)Experience with SourceAmerica and/or NIB strongly preferredBackground in contact center, BPO, or customer experience services highly preferredStrong understanding of government procurement processes and compliance requirementsExceptional writing, editing, and project management skillsExperience with AWS Connect/contact center technologiesKnowledge of pricing strategies for BPO/contact center contractsFamiliarity with accessibility and inclusive workforce modelsAbility to translate operational capabilities into compelling win themesEmployee Benefits
BENEFIT PACKAGE UP TO AN ADDITIONAL 25% OF SALARY INCLUDING:
10 days paid vacation12 paid holidays6 sick days accrued over the yearInsurance Eligibility the 1st of the month after 30 days of employmentMedical, dental, and vision insurance offeredShort/long term disabilityLife insurance 2x salaryEmployee recognition eventsCompany matched 401(k) planReasonably priced delicious food options on site (except at Glenview location)The Chicago Lighthouse for People Who Are Blind or Visually Impaired is an Equal Opportunity Employer in full compliance with local, state, and federal Civil Rights & Affirmative Action laws. The Chicago Lighthouse for People Who Are Blind or Visually Impaired maintains a strong policy of accommodation and a consistent practice of employing qualified individuals with disabilities. All applicants will be afforded equal employment opportunity without discrimination because of race, color, religion, sex, marital status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, sexual orientation, military status, order of protection status or unfavorable discharge from military service.
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