Job Summary:
The HR Generalist reports to the Senior HR Manager and serves as a primary point of contact for key Human Resources functions, including bi-weekly payroll, recruitment, onboarding, benefits administration, and general HR administrative support.
Duties/Responsibilities:
Payroll: manages payroll processing through ADP Workforce, including regular and special payroll runs / prepares off cycle checks as needed; works closely with supervisors and team leads to ensure timecards are accurately processed. Ensure all new hires are set-up appropriately and positioned in correct departments etc. Responds timely to employment verification requests, and unemployment claims.Benefit Administration supports new hire and annual open enrollments, responds to employee benefit inquiries, processes terminations (as requested) ensuring appropriate vacation payouts are managed effectively, and benefit carrier enrollments are terminated. Works closely with location contact to appropriately schedule employee dental services adhering to CD Employee Dental Program policy.Recruitment: manages full cycle recruitment including posting, pre-screens, interview schedules etc., obtains feedback and ensures new hires are appropriately on board. Ensure federal, state, and local employment laws are adhered to while supporting a positive candidate experience.On boarding: Supports new hires with pre-employment activities and conducts New Hire Orientations.Compliance: Ensures all locations have appropriate Massachusetts’s employment posters, conducts audits, prepares reports for regulatory requirements.HR Systems & Reporting: maintains accurate employee records, and generates reports for workforce planning, HR analytics, and compliance purposes.
Education and Experience:
Bachelor’s Degree preferred or equivalent work experience required.2+ years of HRG experience that includes processing payroll; ideally ADP Workforce.Must have at least 1-2 years of experience recruiting exempt and non-exempt positions. At least one year of experience with an HRIS is required.SHRM-CP or HR Certification highly preferred.
Required Skills/Abilities:
Strong attention to detail, with the ability to identify, question, and resolve information that appears inaccurate or inconsistent.Excellent verbal, written, interpersonal and customer service skills.Strong organizational and time management skills.Capability to function well in a high-paced and at times stressful environment.Proficient with Microsoft Office Suite or related software.Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer.Must be able to lift to 15 pounds as needed. Read LessReports to: Operations Manager
Requirements:
Three years dental front desk experience
Experience in an orthodontic or periodontic practice preferred
Scheduling Responsibilities:
• Ensures that ortho schedule is filled accurately. Checks schedule a week in advance to ensure accuracy.
• Oversees scheduling and conducts the non-clinical portion of all consultation appointments.
• Works with clinicians and Operations Manager/scheduler to accommodate changes in schedule.
• Maintains information on overdue ortho adjustment appointments; schedules as soon as possible.
Financial/Insurance:
• Ensures that insurance information, contracts and financial arrangements are correct and completed in a timely fashion for patients beginning treatment.
• Responsible for financial arrangements for Invisalign patients.
• Sends pretreatment estimates to insurance companies.
Administrative:
• Monitors numbers and conversion rates for starts, new patients, consults, recalls, dismissals and generates weekly and monthly reports; follow up as needed.
• Works with clinicians on goals, i.e. number of starts expected
• Generates monthly production reports.
• Follows up on patients who have had consults and not booked starts.
• Works with Operations Manager or her designee to ensure accurate information on patients who have been asked to schedule initial appointments. Follow up as needed.
Other:
• Completes other duties as assigned.
Competencies:
Demonstrates exceptional human relations skills
Ensures complete patient care in an atmosphere of timeliness and quality
Maintains outgoing, friendly attitude with patients and staff even under pressure
Works well with interruptions
Is able to effectively manage multiple priorities
Has knowledge of orthodontics
Completes tasks in a timely manner
Supports doctors'/ managers' leadership
Exhibits professional behavior
Sets appropriate examples for employees to follow
Works well with doctors, administrator, managers, supervisors and colleagues
Prioritizes tasks well
Handles conflict well
Evaluates situations and makes decisions
Stays current with trends in her field
Keeps stress level low and morale high
Asks for assistance when needed
Is flexible in her schedule to meet needs of CDA
Position Summary
The Practice Manager is responsible for overseeing the day-to-day operations for the Needham dental practice at Chestnut Dental Associates and is reporting directly to the Chief Operating Officer. The Practice Manager is responsible for ensuring exceptional patient care, operational efficiency, and team engagement. This role provides leadership to both administrative and clinical staff, partners closely with providers and staff to optimize scheduling and service delivery and ensures compliance with regulatory and organizational standards.
The Practice Manager drives production and performance goals, fosters a positive workplace culture, and supports the doctors in achieving overall practice objectives.
Essential Responsibilities
Operational Leadership
Oversee daily administrative and clinical operations, ensuring efficient workflows and exceptional patient experiences.Manage and optimize the patient scheduling system to maximize productivity and resource utilization.Monitor daily metrics and prepare weekly reports to guide strategic decision-making.Lead and execute assigned projects to support practice growth and organizational initiatives.Oversite of office financial performance, monitoring expenses, supply management and costs.Team Leadership & Human Resources
Provide hands-on leadership and support to administrative (front desk) and clinical teams.Works collaboratively with human resources and leadership on personnel matters, staffing, recruitment, hiring, training, compliance documentation, and performance management.Conduct continuous performance assessments to ensure accuracy, efficiency, and professional development.Lead daily huddles and regular staff meetings to promote communication, collaboration, and accountability.Provider & Patient Relations
Build and maintain strong working relationships with doctors.Lead monthly doctor meetings to review performance, address concerns, and align on goals.Resolve patient issues in accordance with company policies, healthcare regulations, and dental board standards.Compliance & Performance Management
Ensure regulatory compliance with HIPPA, OSHA and dental board requirements.Monitor and drive performance benchmarks, including production, collections, and schedule efficiency.Hold self and team accountable for meeting organizational expectations and deliverables.Performance Benchmarks
Office ProductionOffice CollectionsNo-Show and Cancellation Rate (10% or less)Schedule Utilization and EfficiencyTeam Engagement and Retention
Qualifications & Experience
At least 7 years of dental practice management experience requiredExperience with Open Dental software preferredProject management experience strongly preferredStrong understanding of dental office workflows, billing, and complianceLeadership Competencies
Exceptional organizational and time management skillsAbility to manage multiple priorities simultaneouslyStrong decision-making and problem-solving abilitiesDemonstrated ability to lead by exampleAbility to positively influence culture, morale, and team performanceExcellent communication and interpersonal skillsEducation
Bachelor’s degree requiredAt least seven years of dental management experience required (clinical and administrative0Open Dental Systems experience preferredProject Management experience required Read LessExciting New Opportunity in our Needham Location!
Dental Hygienist – Needham, MA
Full-Time or Part-Time | $1,000 Sign-On Bonus
Apply Now!
Position Summary
The Dental Hygienist performs dental hygiene duties to promote quality dental care in a stress-free, safe, and welcoming environment. This role includes scaling, prophylaxis, digital x-rays (DEXIS), documentation, and patient and parent education. The hygienist follows universal precautions and adheres to OSHA and HIPAA requirements to ensure a safe environment for patients and staff. Additional responsibilities include stocking and maintaining equipment and inventory and supporting overall clinical operations as needed.
Required Qualifications
Current Massachusetts Dental Hygiene LicenseCurrent Basic Life Support (BLS) CertificationHepatitis vaccination recommendedContinuing education requirements fulfilledFlexible availability, including some evenings and weekendsCore Competencies
Adheres to all HIPAA policies and procedures, protecting private information at all timesAdheres to all Chestnut Dental Associates policies and procedures as outlined in the CDA Employee HandbookAbility to work independently and collaboratively as part of a team, seeking assistance when appropriatePositively represents CDA to patients and families by demonstrating excellent communication and interpersonal skillsMaintains a friendly, professional attitude and works well with children in a pediatric settingDemonstrates the ability to manage conflict effectively with difficult patients and/or parentsWorks well with interruptions and manages multiple priorities efficiently, completing tasks in a timely manner while staying on schedulePerforms effectively under pressure in a fast-paced clinical environmentExhibits professional behavior and maintains respectful relationships with doctors, administrators, supervisors, colleagues, patients, and outside representativesSpeaks, understands, and writes fluent EnglishPhysical Requirements
Must be able to withstand extended periods of standing, walking, bending, and sitting. Manual dexterity, hand-eye coordination, and adequate vision are required.
What We Offer
$1,000 Sign-On bonus after 120 days successful partnershipA competitive compensation and benefits package in a supportive, family-oriented environment.Health Insurance with Prescription Drug Coverage and Vision Care, Flexible Spending and Health Savings Accounts401(k) with company matchCompany-Paid Group Life Insurance, Voluntary Short and Long-Term Disability, Supplemental Life InsuranceTuition ReimbursementGenerous Paid Time Off (Vacation, Sick, Holiday, and Bereavement)Summer HoursFinancial planning services and wellness resources.Chestnut Dental Associates is an Equal Opportunity Employer committed to fostering an inclusive workplace for all team members.
If you are passionate about providing exceptional dental care and want to join a collaborative and supportive team, we encourage you to apply.
