Housekeeping/Room Attendant Job Description
Housekeeper Job Duties
Dusting and polishing furniture and fixturesCleaning and sanitizing toilets, showers/bathtubs, countertops, and sinksMaintaining a clean and sanitary kitchen areaMaking beds and changing linensWashing windowsVacuuming and cleaning carpets and rugsSweeping/vacuuming, polishing, and mopping hard floorsSorting, washing, loading, and unloading laundryIroning clothing itemsUsing any cleaning equipment such as vacuums, mops, and other cleaning toolsKeeping bathrooms stocked with clean linens, toiletries, and other suppliesCleaning mirrors and other glass surfacesEmptying trash receptacles and disposing of wasteSteaming and cleaning draperiesWashing blindsTidying up roomsMonitoring cleaning supplies and ordering more as neededReporting any necessary repairs or replacementsOther duties as assignedHousekeeper Skills and Qualifications
Knowledge of and experience in Cleaning and Sanitizing rooms to varying levels to meet requirements. Willingness to Learn new cleaning methods and how to use various pieces of equipment. Ability to adapt to different situations and change work processes to accommodate customer needs. Ability to take criticism, listening skills to make sure that they are meeting the needs of their clients for cleanliness and sanitation standards. Good Customer Service skills, Reliability, Organizational skills, Integrity and Honesty, High Energy Levels.
We are hiring for all of our properties in the Cleveland area.
Job Types: Full-time, Part-time
Pay: $9.00 - $13.00 per hour
Job Types: Full-time, Part-time
Pay: $9.00 - $13.00 per hour
COVID-19 considerations:
To keep our employees, staff, and guests as safe as possible, we’ve installed clear plastic barriers, and provided masks, gloves, and hand sanitizers. We are following the CDC recommended cleanliness and social distancing process & policies.
Responds to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, telex, cable, fax, or through a central reservation system. Creates and maintains reservation records-usually by date of arrival and alphabetical listing prepares letters of confirmation and promptly processes any cancellations and modifications.
Additional duties may include preparing the list of expected arrivals for the front office, assisting in preregistration activities when appropriate, and processing advance reservation deposits.
RESERVATION AGENT DUTIES AND RESPONSIBILITIES:
Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral.Processes reservations from the sales office, other hotel departments, and travel agents.Knows the type of rooms available as well as their location and layout.Knows the selling status, rates, and benefits of all packages plans.Knows the credit policy of the hotel and how to code each reservation.Creates and maintains reservation records by date of arrival and alphabetical listing.Determines room rates based on the selling tactics of the hotel.Prepares letters of confirmation.Communicates reservation information to the front desk.Processes cancellations and modifications and promptly relays this information to the front desk.Understands the hotel's policy on guaranteed reservations and no-shows.Processes advance deposits on reservations.Helps develop room revenue and occupancy forecasts.Prepares expected arrival list for front office use.Assists in preregistration activities when appropriate.Monitors advances deposit requirements.Handles daily correspondence. Responds to inquiries and makes reservations as needed.Makes sure that files are kept up to date.Maintains a clean and neat appearance and work area at all times.Promotes goodwill by beings courteous, friendly, and helpful to guests, managers, and fellow employees.Walk around with the client and ensuring that they secure whatever services they are in need of.Making arrangements for client’s travel programs.Tracks future room availability on the basis of reservations and helps develop forecasts for room revenue and occupancy.To be aware of all front office procedures and assist with reception duties when required.To be fully aware of and adhere to health and safety, fire, and bomb threat procedures.Willing to undertake any reasonable request made by management in any other areas of the house.Open and close the availability as and when required of hotel in all the system channels and on the hotel website.Configuring rates on the hotels property management system.Other duties as assigned.
Education:
High school graduate or equivalent. Must speak, read. Write, and understand the primary language used in the workplace. Must be able to speak and understand the primary language used by the guests who visits the hotel.
Choice, IHG, HILTON Experience preferred
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About the Role:
The Administration (Accounting Payroll & HR) role is pivotal in ensuring the seamless operation of the organization's financial and human resource functions. This position is an assistant to a CFO. This position is responsible for managing payroll processes accurately and timely, maintaining employee records, and supporting HR activities such as recruitment, onboarding, and compliance with labor laws. The role requires close collaboration with various departments to ensure that accounting and HR policies are consistently applied and that employee inquiries are addressed promptly. By maintaining precise financial and personnel data, the incumbent contributes to informed decision-making and organizational efficiency. Ultimately, this role supports the company’s operational integrity by balancing administrative duties with strategic HR and accounting functions.
Minimum Qualifications:
Associate’s degree in Accounting, Human Resources, Business Administration, or a related field.At least 2 years of experience in payroll processing and HR administration.Proficiency with payroll software and Microsoft Office Suite, especially Excel.Strong understanding of federal and state payroll regulations and labor laws.Excellent organizational skills with high attention to detail and confidentiality.Preferred Qualifications:
Bachelor’s degree in Accounting, Human Resources, or Business Administration.Experience with integrated HRIS and accounting systems such as ADP, QuickBooks, or SAP.Certification in payroll (e.g., CPP) or human resources (e.g., PHR, SHRM-CP).Knowledge of benefits administration and employee relations.Strong analytical skills and experience with financial reporting.Responsibilities:
Process and manage payroll activities ensuring accuracy and compliance with federal, state, and local regulations.Maintain and update employee records, including personal information, attendance, benefits, and performance data.Assist in recruitment processes, including job postings, screening candidates, and coordinating interviews.Support benefits administration and respond to employee inquiries regarding payroll, benefits, and HR policies.Prepare and reconcile accounting reports related to payroll expenses and assist with month-end and year-end financial closing.Ensure compliance with labor laws and company policies by maintaining up-to-date knowledge and documentation.Collaborate with external vendors and government agencies for tax filings, audits, and reporting requirements.Contribute to continuous improvement of administrative processes to enhance efficiency and accuracy.Skills:
The required skills are utilized daily to ensure accurate payroll processing and compliance with all relevant regulations, which is critical to maintaining employee trust and organizational integrity. Proficiency in payroll software and Excel enables efficient data management and reporting, reducing errors and streamlining workflows. Strong organizational and communication skills facilitate effective coordination between departments and timely resolution of employee inquiries. Preferred skills such as experience with HRIS systems and certifications enhance the ability to manage complex HR and accounting tasks, contributing to strategic decision-making. Analytical skills support the preparation of detailed financial reports and audits, ensuring transparency and accuracy in payroll and HR operations.
Read LessJob Description: As an Events Staff member, you will be responsible for providing support and assistance in the planning, coordination, and execution of various events. You will work closely with the events team to ensure the smooth running of all event-related activities. Your role will involve a combination of administrative tasks, customer service, and on-site event management.
Job Duties:
Assist in event planning: Collaborate with the events team to gather requirements, create event timelines, and develop event concepts. Provide input on logistics, venue selection, catering, decorations, and audio-visual needs.
Coordinate event logistics: Help with arranging transportation, accommodation, and equipment rentals as required. Ensure all necessary permits, licenses, and insurance are obtained for each event.
Support event promotion: Assist in creating promotional materials, such as flyers, posters, and social media posts. Help distribute marketing materials and reach out to potential attendees or sponsors.
Handle attendee registration: Manage event registration processes, including online registration systems, ticket sales, and attendee databases. Respond to attendee inquiries and provide support with registration-related issues.
Provide customer service: Serve as a point of contact for event attendees, exhibitors, sponsors, and vendors. Address inquiries, provide information, and handle any on-site requests or concerns promptly and professionally.
Assist with vendor coordination: Liaise with vendors, suppliers, and contractors to ensure timely delivery of services and products. Coordinate setup, teardown, and logistics with vendors to ensure smooth execution of their responsibilities.
Assist with on-site event management: Help set up event spaces, including arranging seating, signage, and audio-visual equipment. Monitor event activities, handle registration check-in, direct attendees, and address any issues that arise during the event.
Support post-event activities: Assist with event evaluations, including gathering feedback from attendees, sponsors, and vendors. Contribute to post-event reports and analysis to identify areas for improvement and future event planning.
Maintain event documentation: Keep accurate records of event-related documents, including contracts, invoices, attendee lists, and vendor agreements. Organize and file documents for easy access and reference.
Adhere to safety and security guidelines: Follow safety protocols and ensure compliance with all health and safety regulations during event setup, execution, and teardown.
Qualifications:
High school diploma or equivalent; bachelor's degree in event management or related field is a plus.Previous experience in event planning, hospitality, or customer service is desirable.Excellent organizational and time management skills.Strong interpersonal and communication skills.Ability to work under pressure and handle multiple tasks simultaneously.Proficient in using event management software and Microsoft Office Suite.Flexibility to work evenings, weekends, and holidays as required.Physical stamina and ability to lift/move heavy objects if necessary.