Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they're met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.
Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we're expanding access to meaningful care and driving better outcomes from the comfort of home.
As a rapidly growing organization, we're reaching more communities every day and building a team that's redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we'd love to meet you.
About the RoleAt Charlie Health, we take great care in estimating out-of-pocket costs associated with the care we deliver and one of our top priorities is to minimize costs to our patients and their families. This role is an important piece of this process as this person will be the direct line of communication regarding outstanding balances for care received. It's important that people in this role have great attention to financial account details and care for our patients as much as we do.
Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way.
ResponsibilitiesManage patient balances ensuing account is clean and ready for self-pay collections post all insurance processes are completedWork closely with admissions teams to understand patient responsibility and expectations of collections are in line with financial agreementsInitiate collection calls to patients or their families to collect outstanding balancesHandle large volume of inbound calls regarding outstanding balances and invoicesArranging payments, or setting up payment plans, of outstanding balancesProvide daily/weekly updates to leadership on collections statusManage large volumes of patient accounts each weekProcessing invoice and credit requests in accordance with collections guidelinesTimely response to inquiries received from other departments associated with patients careNavigate and gather data from various internal sources to ensure proper balances collectedWorks closely with all departments in the revenue cycle to ensure balances are correct and ready for collections to take placeInvestigate escalated insurance billing inquiries and inaccuracies and take appropriate action to resolve the accountRequirementsAble to work a hybrid schedule of 4 days/week in our Nashville office and located within 75 minutes' commuting distance of the officeKnowledge of medical billing practices, office policies and procedures. Understanding of "No Surprises Collections Act"Knowledge of all confidentially requirements regarding patients and strict maintenance of proper confidentiality on all such informationMathematics skills Excellent written and verbal communication skills Organizational skills Strict attention to details 2+ years related work experience in health care administrative, financial, insurance, customer services, claims, billing, call center, or managementBenefitsCharlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.#LI-HYBRID
Our ValuesConnection: Care deeply & inspire hope.Congruence: Stay curious & heed the evidence.Commitment: Act with urgency & don't give up.Please do not call our public clinical admissions line in regard to this or any other job posting.
Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.
Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.
At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.
Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.
By submitting your application, you agree to receive SMS messages from Charlie Health regarding your application. Message and data rates may apply. Message frequency varies. You can reply STOP to opt out at any time. For help, reply HELP.
Read LessMillions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they're met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.
Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we're expanding access to meaningful care and driving better outcomes from the comfort of home.
As a rapidly growing organization, we're reaching more communities every day and building a team that's redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we'd love to meet you.
About the RoleAt Charlie Health, we take great care in estimating out-of-pocket costs associated with the care we deliver and one of our top priorities is to minimize costs to our patients and their families. This role is an important piece of this process as this person will be the direct line of communication regarding outstanding balances for care received. It's important that people in this role have great attention to financial account details and care for our patients as much as we do.
Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way.
ResponsibilitiesManage patient balances ensuing account is clean and ready for self-pay collections post all insurance processes are completedWork closely with admissions teams to understand patient responsibility and expectations of collections are in line with financial agreementsInitiate collection calls to patients or their families to collect outstanding balancesHandle large volume of inbound calls regarding outstanding balances and invoicesArranging payments, or setting up payment plans, of outstanding balancesProvide daily/weekly updates to leadership on collections statusManage large volumes of patient accounts each weekProcessing invoice and credit requests in accordance with collections guidelinesTimely response to inquiries received from other departments associated with patients careNavigate and gather data from various internal sources to ensure proper balances collectedWorks closely with all departments in the revenue cycle to ensure balances are correct and ready for collections to take placeInvestigate escalated insurance billing inquiries and inaccuracies and take appropriate action to resolve the accountRequirementsAble to work a hybrid schedule of 4 days/week in our Nashville office and located within 75 minutes' commuting distance of the officeKnowledge of medical billing practices, office policies and procedures. Understanding of "No Surprises Collections Act"Knowledge of all confidentially requirements regarding patients and strict maintenance of proper confidentiality on all such informationMathematics skills Excellent written and verbal communication skills Organizational skills Strict attention to details 2+ years related work experience in health care administrative, financial, insurance, customer services, claims, billing, call center, or managementBenefitsCharlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.#LI-HYBRID
Our ValuesConnection: Care deeply & inspire hope.Congruence: Stay curious & heed the evidence.Commitment: Act with urgency & don't give up.Please do not call our public clinical admissions line in regard to this or any other job posting.
Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.
Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.
At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.
Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.
By submitting your application, you agree to receive SMS messages from Charlie Health regarding your application. Message and data rates may apply. Message frequency varies. You can reply STOP to opt out at any time. For help, reply HELP.
Read LessMillions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they're met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.
Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we're expanding access to meaningful care and driving better outcomes from the comfort of home.
As a rapidly growing organization, we're reaching more communities every day and building a team that's redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we'd love to meet you.
About The Role
Charlie Health is one of the fastest-growing startups in the healthcare industry, working tirelessly to connect people everywhere to life-saving mental health treatment. Our Admissions team members ensure that every possible patient and family member feel taken care of by Charlie Health. In this role, you'll work to facilitate admission for hundreds of at-risk clients.
This position is highly interactive and serves as a critical part of aiding our patients, as you will be their first introduction to Charlie Health. Your responsibilities are directly tied to our core mission, increasing the number of people we can treat every day.
In this role, you'll adhere to strict timelines and documentation standards. You'll be responsible for meeting and exceeding specific admission quotas to ensure a seamless process for potential patients and families. Your performance will be measured against key KPIs, including admission rates, patient satisfaction scores, and time-to-admission metrics
At Charlie Health, we believe in leading with our "why" and connecting with our purpose every day. Join us to find not only a career but a calling.
ResponsibilitiesManage high volume outreach to prospective clientsChampion the early stages of the admissions process by initiating compassionate, timely, and strategic contact to spark interest and move clients forward. Coordinate closely with Admissions Coordinators to ensure warm handoffs for qualified leads, maintaining speed to assessment and high engagement standards. Maintain meticulous client records, including contact attempts, status updates, and intake notes, with a focus on data accuracy and privacy standards. Develop and maintain a deep understanding of Charlie Health's mission and clinical model, and confidently communicate our value to prospective clients and families. Engage all prospective clients, families, and referral sources in a professional, inclusive, and compassionate manner that builds trust from first contact. Support reengagement strategies by identifying trends in client drop-off and tailoring outreach accordingly to re-spark interest in care. Identify potential barriers to admission (e.g., scheduling conflicts, hesitation, financial concerns) and route clients appropriately for additional support. Collaborate across teams to adapt workflows and outreach approaches as we refine how we engage marketing-driven and lost opportunity leads. Support admissions pipeline management by stepping in to cover for teammates as needed and assisting with attendance processes to help ensure clients are able to attend their first group.QualificationsHigh school diploma or equivalent2+ years of sales experience, experience in healthcare admissions is a plusProven track record of exceeding performance targets, particularly in sales or client admissions roles1+ year of experience with Salesforce Ability to work on a shift based schedule as listed in the application questions Strong proficiency in multitasking and operating in a high-paced environmentFamiliarity with HIPAA policies is a plus Experience working with adolescents and young adults in a mental health context a plusProficiency in Microsoft Office and Google SuiteBenefitsCharlie Health is pleased to offer comprehensive benefits to all full-time employees. Read more about our benefits here.
Additional Information
Please note that this role is not available to candidates in Alaska, California, Colorado, Illinois, Maine, New York, or Washington.
The total target base compensation for this role will be between $54,000 and $60,000 per year at the commencement of employment. In addition to base compensation, this role offers a target performance-based bonus. The target total cash compensation range, including potential bonus, will be between $66,000 and $84,000 per year. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. #LI-remote
Our ValuesConnection: Care deeply & inspire hope.Congruence: Stay curious & heed the evidence.Commitment: Act with urgency & don't give up.Please do not call our public clinical admissions line in regard to this or any other job posting.
Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.
Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.
At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.
Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.
By submitting your application, you agree to receive SMS messages from Charlie Health regarding your application. Message and data rates may apply. Message frequency varies. You can reply STOP to opt out at any time. For help, reply HELP.
Read LessMillions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they're met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.
Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we're expanding access to meaningful care and driving better outcomes from the comfort of home.
As a rapidly growing organization, we're reaching more communities every day and building a team that's redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we'd love to meet you.
About the RoleThe Director of Care Navigation is a key strategic and operational leader at Charlie Health, responsible for overseeing all referral communications and optimizing care coordination across the client journey. This role bridges Growth and Operations, ensuring alignment between our referral strategy and care delivery functions. The Director will lead a high-performing team tasked with delivering exceptional service to referral partners (e.g., hospitals, outpatient providers, schools), maintaining strategic relationships, tracking treatment progress, and planning post-discharge transitions.
In addition to day-to-day team leadership and partner communication, the Director will use data insights and cross-functional collaboration to improve operational workflows, drive strategy, and inform referral decisions. Success will be measured by client outcomes, referral partner retention, operational KPIs, and the ability to scale and adapt processes across new markets and programs.
This is an exciting opportunity for a mission-driven leader who combines strategic acumen with operational rigor and a deep passion for mental healthcare access.
ResponsibilitiesTeam Leadership & Operational OversightLead, coach, and develop a high-performing team responsible for client communication, care coordination, and referral partner engagement.Ensure optimal staffing levels, manage scheduling and capacity planning, and balance workload distribution across high-volume periods.Monitor team performance against KPIs (e.g., referral volume, response time, time-to-discharge, partner satisfaction) and conduct regular 1:1s, team meetings, and performance reviews.Build a culture of accountability and continuous improvement by providing real-time feedback, coaching underperformers, and recognizing high performers.Translate organizational strategy into day-to-day operational plans by establishing repeatable workflows, SOPs, and performance expectations.Partner with People Ops to support hiring, onboarding, and professional development of team members.Referral Strategy & CommunicationOwn the strategy for referral partner management, including segmentation, communication cadences, escalation protocols, and outreach frameworks.Serve as the primary escalation point for complex or high-value referral partners to ensure consistent, white-glove service delivery.Create and maintain referral reporting dashboards that track satisfaction, conversion, and follow-through to identify trends and inform engagement tactics.Regularly meet with key partners to provide clinical updates, discuss discharge planning, and gather feedback on their experience.Align referral strategy with national and regional growth goals, ensuring team workflows and bandwidth support new market expansion.Care Coordination and Post-Discharge Planning Oversee the team's coordination of patient care throughout the client journey, including intake review, non-admission follow-up, in-program updates, and discharge planning.Ensure discharge plans are timely, clinically appropriate, and clearly communicated to both clients and external partners.Track referral outcomes to ensure follow-through on post-discharge placements and partner feedback loops.Collaborate with Clinical and Utilization Management teams to ensure coordination is aligned with treatment progress and payer considerations.Identify gaps in referral resources and proactively source or vet new partner organizations to ensure a robust post-care network.Technology Work cross-functionally to implement technologies and processes that boost team productivity and/or improve the patient, partner, or employee experienceMaintain a comprehensive database of trusted referral partnersCreate structured feedback loops with frontline staff to identify process friction and opportunities for automation or integration.Ensure data integrity and consistency across tools used for referral tracking, communications, and performance reporting.QualificationsBachelor's degree required, (Masters preferred)4+ years of experience in strategy, partnerships, referral management, operations, or customer service leadership, ideally in healthcare or a fast-paced client-facing environment.Proven leadership skills with the ability to inspire teams, manage change, and drive performance across cross-functional teams.Excellent communication and interpersonal skills, with the ability to interact effectively with customers, colleagues, and stakeholders at all levels.Proven ability to drive measurable impact on key business KPIs, including efficiency, client satisfaction, and financial performance.Analytical mindset with the ability to interpret data, identify trends, and make data-driven decisions.Experience optimizing processes, implementing automation, and leveraging technology to enhance operational effectiveness.Proficiency in relevant software applications and tools for data analysis, reporting, and customer relationship management.BenefitsCharlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.
The total target base compensation for this role will be between $123,000 and $160,000 per year at the commencement of employment. In addition to base compensation, this role also offers a performance bonus. The expected total cash compensation range, including potential bonus, will be between $136,000 and $176,000 per year. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits. #LI-HYBRID
Our ValuesConnection: Care deeply & inspire hope.Congruence: Stay curious & heed the evidence.Commitment: Act with urgency & don't give up.Please do not call our public clinical admissions line in regard to this or any other job posting.
Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.
Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.
At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.
Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.
By submitting your application, you agree to receive SMS messages from Charlie Health regarding your application. Message and data rates may apply. Message frequency varies. You can reply STOP to opt out at any time. For help, reply HELP.
Read LessMillions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they're met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.
Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we're expanding access to meaningful care and driving better outcomes from the comfort of home.
As a rapidly growing organization, we're reaching more communities every day and building a team that's redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we'd love to meet you.
About the RoleThe purpose of this position is to ensure that the overall patient account is billed, reimbursed, posted, money allocated appropriately to get the balance of the account to a zero balance. The candidate for this role would need to be diverse in all aspects of the revenue cycle as they will understand the complexities of the life cycle of a claim.
Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way.
ResponsibilitiesCommunication Skills: As a posting reconciliation specialist, you may be required to communicate with internal teammates, insurance companies or patients for resolution of accountsAttention to detail and accuracy: Reconciliation specialists must have excellent attention to detail to ensure they are accurately posting insurance and/or patient payments into the billing system. Attention to detail is also important when reconciling accounts to ensure the patient's account is accurateProblem-solving: Problem-solving skills are essential for posting reconciliation specialists, as they often work with insurance payers and/or patients to resolve accounts. Posting Reconciliation specialists use their problem-solving skills to identify account issues and develop strategies to resolve them. They also use problem-solving skills to identify and address any challenges that arise during the reconciliation processOrganization: Posting Reconciliation specialists often use organizational skills to keep track of their caseload and the information they gather during their reviews of accounts. They also use organizational skills to keep their workspace tidy and organized. This can help them find information quickly and complete their work on timeRequirements3-5 years of experience in cash posting and/or reconciliation of patient accountsProficient in Google, Google Docs, with advanced Excel skillsExperience with NexGen a plusAbility to work independently and with a teamMeet deadlines and KPI metric expectationsExperience in navigating clearinghouses and insurance portalsProficiency with medical record technology requiredWork authorized in the United States and native or bilingual English proficiencyFamiliarity with and willingness to use cloud-based communication software—Google Suite, Slack, Zoom, Dropbox, Salesforce–in addition to EMR and survey software on a daily basis. Please note that members of this team who live within 45 minutes of a Charlie Health office are expected to adhere to a hybrid work schedule.BenefitsCharlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.HYBRID
Our ValuesConnection: Care deeply & inspire hope.Congruence: Stay curious & heed the evidence.Commitment: Act with urgency & don't give up.Please do not call our public clinical admissions line in regard to this or any other job posting.
Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.
Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.
At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.
Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.
By submitting your application, you agree to receive SMS messages from Charlie Health regarding your application. Message and data rates may apply. Message frequency varies. You can reply STOP to opt out at any time. For help, reply HELP.
Read LessMillions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they're met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.
Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we're expanding access to meaningful care and driving better outcomes from the comfort of home.
As a rapidly growing organization, we're reaching more communities every day and building a team that's redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we'd love to meet you.
About the RoleThe Director of Care Delivery is a key strategic and operational leader at Charlie Health, responsible for overseeing all referral communications and optimizing care coordination across the client journey. This role bridges Growth and Operations, ensuring alignment between our referral strategy and care delivery functions. The Director will lead a high-performing team tasked with delivering exceptional service to referral partners (e.g., hospitals, outpatient providers, schools), maintaining strategic relationships, tracking treatment progress, and planning post-discharge transitions.
In addition to day-to-day team leadership and partner communication, the Director will use data insights and cross-functional collaboration to improve operational workflows, drive strategy, and inform referral decisions. Success will be measured by client outcomes, referral partner retention, operational KPIs, and the ability to scale and adapt processes across new markets and programs.
This is an exciting opportunity for a mission-driven leader who combines strategic acumen with operational rigor and a deep passion for mental healthcare access.
ResponsibilitiesTeam Leadership & Operational OversightLead, coach, and develop a high-performing team responsible for client communication, care coordination, and referral partner engagement.Ensure optimal staffing levels, manage scheduling and capacity planning, and balance workload distribution across high-volume periods.Monitor team performance against KPIs (e.g., referral volume, response time, time-to-discharge, partner satisfaction) and conduct regular 1:1s, team meetings, and performance reviews.Build a culture of accountability and continuous improvement by providing real-time feedback, coaching underperformers, and recognizing high performers.Translate organizational strategy into day-to-day operational plans by establishing repeatable workflows, SOPs, and performance expectations.Partner with People Ops to support hiring, onboarding, and professional development of team members.Referral Strategy & CommunicationOwn the strategy for referral partner management, including segmentation, communication cadences, escalation protocols, and outreach frameworks.Serve as the primary escalation point for complex or high-value referral partners to ensure consistent, white-glove service delivery.Create and maintain referral reporting dashboards that track satisfaction, conversion, and follow-through to identify trends and inform engagement tactics.Regularly meet with key partners to provide clinical updates, discuss discharge planning, and gather feedback on their experience.Align referral strategy with national and regional growth goals, ensuring team workflows and bandwidth support new market expansion.Care Coordination and Post-Discharge Planning Oversee the team's coordination of patient care throughout the client journey, including intake review, non-admission follow-up, in-program updates, and discharge planning.Ensure discharge plans are timely, clinically appropriate, and clearly communicated to both clients and external partners.Track referral outcomes to ensure follow-through on post-discharge placements and partner feedback loops.Collaborate with Clinical and Utilization Management teams to ensure coordination is aligned with treatment progress and payer considerations.Identify gaps in referral resources and proactively source or vet new partner organizations to ensure a robust post-care network.Technology Work cross-functionally to implement technologies and processes that boost team productivity and/or improve the patient, partner, or employee experienceMaintain a comprehensive database of trusted referral partnersCreate structured feedback loops with frontline staff to identify process friction and opportunities for automation or integration.Ensure data integrity and consistency across tools used for referral tracking, communications, and performance reporting.QualificationsBachelor's degree required, (Masters preferred)4+ years of experience in strategy, partnerships, referral management, operations, or customer service leadership, ideally in healthcare or a fast-paced client-facing environment.Proven leadership skills with the ability to inspire teams, manage change, and drive performance across cross-functional teams.Excellent communication and interpersonal skills, with the ability to interact effectively with customers, colleagues, and stakeholders at all levels.Proven ability to drive measurable impact on key business KPIs, including efficiency, client satisfaction, and financial performance.Analytical mindset with the ability to interpret data, identify trends, and make data-driven decisions.Experience optimizing processes, implementing automation, and leveraging technology to enhance operational effectiveness.Proficiency in relevant software applications and tools for data analysis, reporting, and customer relationship management.BenefitsCharlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.
The total target base compensation for this role will be between $123,000 and $160,000 per year at the commencement of employment. In addition to base compensation, this role also offers a performance bonus. The expected total cash compensation range, including potential bonus, will be between $136,000 and $176,000 per year. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits. #LI-HYBRID
Our ValuesConnection: Care deeply & inspire hope.Congruence: Stay curious & heed the evidence.Commitment: Act with urgency & don't give up.Please do not call our public clinical admissions line in regard to this or any other job posting.
Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.
Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.
At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.
Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.
By submitting your application, you agree to receive SMS messages from Charlie Health regarding your application. Message and data rates may apply. Message frequency varies. You can reply STOP to opt out at any time. For help, reply HELP.
Read LessMillions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they're met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.
Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we're expanding access to meaningful care and driving better outcomes from the comfort of home.
As a rapidly growing organization, we're reaching more communities every day and building a team that's redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we'd love to meet you.
About the RoleThe Referral Relations Manager manages a team of Care Navigators. Together, the team is responsible for providing outbound referrals to other healthcare providers. These outbound referrals include clients who are not appropriate for admission into Charlie Health.The Referral Relations Manager will work closely with the Clinical Outreach and Partnerships teams to build awareness of other providers across the continuum of care, with the goal of driving placement accuracy, improving clinical outcomes,and supporting partner relationships.
The Referral Relations Manager position is a highly metrics-driven role. The Manager is responsible for monitoring individual team member performance using dashboards and routine quality assurance checks. The Manager must coach team members accordingly, which includes recognizing / rewarding good performance, coaching those who are not performing, and taking disciplinary action when appropriate.Lastly, the Manager will have the opportunity to build a team and define a culture that is motivating and rewarding. If successful, this position is an opportunity to impact thousands of lives in a positive way.
We're a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you're inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today.
ResponsibilitiesTeam Leadership: Lead and manage a team of Care Navigators, providing guidance, support, and mentorship.Foster a collaborative and positive team culture to enhance overall productivity and job satisfaction.Staffing, Training, and Performance Management: Partner with Senior Manager, Care Delivery to ensure adequate hiring of Care Navigators, serve as hiring manager for all Care Navigator hiring processesOversee all new hire training including material creation and iterationManaging high-functioning Care Navigator team including coaching for up-leveling and poor performance managementClient and Referral Source Support: Lead with the Care Navigator team to provide excellent customer support to clients and our Referral SourcesAddress any issues or concerns promptly to ensure a high level of client and therapist satisfaction.Technology Integration: Work closely with the technology team to integrate new features and enhancements that improve the overall virtual therapy experience.Troubleshoot technical issues and coordinate with the IT department for timely resolution.Quality Assurance: Develop and implement quality assurance measures to ensure the delivery of high-quality virtual mental healthcare services.Conduct regular audits of virtual sessions to identify and address any operational gaps.Data Analysis and Reporting: Utilize data analytics to assess key performance indicators and make data-driven decisions for process improvement.Generate regular reports on operational efficiency and team performance.Compliance and Documentation: Stay abreast of industry regulations and ensure compliance with healthcare standards and guidelines.Maintain accurate and up-to-date documentation of operational processes and protocols.RequirementsBachelor's degreeMinimum 5 years experience, including 2+ years of management experienceExperience translating business needs into actionable processes and technology enhancementsAbility to work flexible hours to meet the needs of the team and clients.Familiarity with and willingness to use cloud-based communication software—Google Suite, Slack, Zoom, Dropbox, Salesforce on a daily basis. Exceptional communication, interpersonal,listening, and relationship-building skillsResourceful with a natural ability to structure and solve ambiguous business problemsProactive self-starter and natural multitasker with a willingness to "be scrappy"Passion for mental healthWork authorized in the United States and native or bilingual English proficiencyAble to work a hybrid schedule of 4 days/week in our NYC or Nashville officeBenefitsCharlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.
The total target base compensation for this role will be between $80,000-$130,000 per year at the commencement of employment. In addition to base compensation, this role also offers a performance bonus. The expected total cash compensation range, including potential bonus, will be between $88,000-$138,000 per year. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits.
Our ValuesConnection: Care deeply & inspire hope.Congruence: Stay curious & heed the evidence.Commitment: Act with urgency & don't give up.Please do not call our public clinical admissions line in regard to this or any other job posting.
Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.
Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.
At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.
Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.
By submitting your application, you agree to receive SMS messages from Charlie Health regarding your application. Message and data rates may apply. Message frequency varies. You can reply STOP to opt out at any time. For help, reply HELP.
Read LessMillions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they're met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.
Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we're expanding access to meaningful care and driving better outcomes from the comfort of home.
As a rapidly growing organization, we're reaching more communities every day and building a team that's redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we'd love to meet you.
About the RoleThe Care Delivery Manager manages a team of Care Navigators. Together, the team is responsible for providing outbound referrals to other healthcare providers. These outbound referrals include clients who are not appropriate for admission into Charlie Health.The Care Delivery Manager will work closely with the Clinical Outreach and Partnerships teams to build awareness of other providers across the continuum of care, with the goal of driving placement accuracy, improving clinical outcomes,and supporting partner relationships.
The Care Delivery Manager position is a highly metrics-driven role. The Manager is responsible for monitoring individual team member performance using dashboards and routine quality assurance checks. The Manager must coach team members accordingly, which includes recognizing / rewarding good performance, coaching those who are not performing, and taking disciplinary action when appropriate.Lastly, the Manager will have the opportunity to build a team and define a culture that is motivating and rewarding. If successful, this position is an opportunity to impact thousands of lives in a positive way.
We're a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you're inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today.
ResponsibilitiesTeam Leadership: Lead and manage a team of Care Navigators, providing guidance, support, and mentorship.Foster a collaborative and positive team culture to enhance overall productivity and job satisfaction.Staffing, Training, and Performance Management: Partner with Senior Manager, Care Delivery to ensure adequate hiring of Care Navigators, serve as hiring manager for all Care Navigator hiring processesOversee all new hire training including material creation and iterationManaging high-functioning Care Navigator team including coaching for up-leveling and poor performance managementClient and Referral Source Support: Lead with the Care Navigator team to provide excellent customer support to clients and our Referral SourcesAddress any issues or concerns promptly to ensure a high level of client and therapist satisfaction.Technology Integration: Work closely with the technology team to integrate new features and enhancements that improve the overall virtual therapy experience.Troubleshoot technical issues and coordinate with the IT department for timely resolution.Quality Assurance: Develop and implement quality assurance measures to ensure the delivery of high-quality virtual mental healthcare services.Conduct regular audits of virtual sessions to identify and address any operational gaps.Data Analysis and Reporting: Utilize data analytics to assess key performance indicators and make data-driven decisions for process improvement.Generate regular reports on operational efficiency and team performance.Compliance and Documentation: Stay abreast of industry regulations and ensure compliance with healthcare standards and guidelines.Maintain accurate and up-to-date documentation of operational processes and protocols.RequirementsBachelor's degreeMinimum 5 years experience, including 2+ years of management experienceExperience translating business needs into actionable processes and technology enhancementsAbility to work flexible hours to meet the needs of the team and clients.Familiarity with and willingness to use cloud-based communication software—Google Suite, Slack, Zoom, Dropbox, Salesforce on a daily basis. Exceptional communication, interpersonal,listening, and relationship-building skillsResourceful with a natural ability to structure and solve ambiguous business problemsProactive self-starter and natural multitasker with a willingness to "be scrappy"Passion for mental healthWork authorized in the United States and native or bilingual English proficiencyAble to work a hybrid schedule of 4 days/week in our NYC or Nashville officeBenefitsCharlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.
The total target base compensation for this role will be between $80,000-$130,000 per year at the commencement of employment. In addition to base compensation, this role also offers a performance bonus. The expected total cash compensation range, including potential bonus, will be between $88,000-$138,000 per year. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits.
Our ValuesConnection: Care deeply & inspire hope.Congruence: Stay curious & heed the evidence.Commitment: Act with urgency & don't give up.Please do not call our public clinical admissions line in regard to this or any other job posting.
Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.
Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.
At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.
Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.
By submitting your application, you agree to receive SMS messages from Charlie Health regarding your application. Message and data rates may apply. Message frequency varies. You can reply STOP to opt out at any time. For help, reply HELP.
Read LessMillions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they're met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.
Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we're expanding access to meaningful care and driving better outcomes from the comfort of home.
As a rapidly growing organization, we're reaching more communities every day and building a team that's redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we'd love to meet you.
About The RoleCharlie Health is one of the fastest-growing startups in the healthcare industry, working tirelessly to connect people everywhere to life-saving mental health treatment. Our Admissions team members ensure that every possible patient and family member feel taken care of by Charlie Health. In this role, you'll work to facilitate admission for hundreds of at-risk clients.
This position is highly interactive and serves as a critical part of aiding our patients, as you will be their first introduction to Charlie Health. Your responsibilities are directly tied to our core mission, increasing the number of people we can treat every day.
In this role, you'll adhere to strict timelines and documentation standards. You'll be responsible for meeting and exceeding specific admission quotas to ensure a seamless process for potential patients and families. Your performance will be measured against key KPIs, including admission rates, patient satisfaction scores, and time-to-admission metrics
At Charlie Health, we believe in leading with our "why" and connecting with our purpose every day. Join us to find not only a career but a calling.
ResponsibilitiesFacilitate a high volume of inbound and outbound calls from prospective clients, families and referral sources each day in a compassionate, inclusive, and professional manner Build deep trust and rapport with prospective clients, families and referral sources to gather demographics, presenting problems and treatment histories Clearly communicate financial policies, payment options, and potential financial assistance programs Maintain meticulous client records via Salesforce, including treatment consents and insurance information Coordinate with internal teams to ensure KPIs such as time-to-admission and client satisfaction are metEnsure consistent and timely coordination/communication with all prospective clients, families, and referral sources to advance clients into Charlie Health's programMaintain a comprehensive understanding of Charlie Health's services, mission and vision and be able to pitch Charlie Health's innovative and individualized clinical model to clients and familiesQualificationsMust have bilingual fluency in Spanish and English High school diploma or equivalent2+ years of sales experience, experience in healthcare admissions is a plusProven track record of exceeding performance targets, particularly in sales or client admissions roles1+ year of experience with Salesforce Ability to work on a shift based schedule as listed in the application questions Strong proficiency in multitasking and operating in a high-paced environmentFamiliarity with HIPAA policies is a plus Experience working with adolescents and young adults in a mental health context a plusProficiency in Microsoft Office and Google SuiteBenefitsCharlie Health is pleased to offer comprehensive benefits to all full-time employees. Read more about our benefits here.
Additional Information
Please note that this role is not available to candidates in Alaska, California, Colorado, Illinois, Maine, New York, or Washington.
The total target base compensation for this role will be between $54,000 and $60,000 per year at the commencement of employment. In addition to base compensation, this role offers a target performance-based bonus. The target total cash compensation range, including potential bonus, will be between $66,000 and $84,000 per year. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. #LI-remote
Our ValuesConnection: Care deeply & inspire hope.Congruence: Stay curious & heed the evidence.Commitment: Act with urgency & don't give up.Please do not call our public clinical admissions line in regard to this or any other job posting.
Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.
Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.
At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.
Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.
By submitting your application, you agree to receive SMS messages from Charlie Health regarding your application. Message and data rates may apply. Message frequency varies. You can reply STOP to opt out at any time. For help, reply HELP.
Read LessMillions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they're met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.
Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we're expanding access to meaningful care and driving better outcomes from the comfort of home.
As a rapidly growing organization, we're reaching more communities every day and building a team that's redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we'd love to meet you.
About the RoleThis role is responsible for overseeing and managing the verification of benefits process ensuring efficient, accurate policy reviews and effectively handling referral complexities. Obtaining accurate benefits is the first step in the financial process meaning accuracy is key as it determines patient responsibility and our ability to get reimbursed for services.
Our team is composed of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way.
ResponsibilitiesMedical Coding:
Review clinical documents and patient records to determine accurate medical codes (CPT, ICD-10, HCPCS) for diagnoses, treatments, and procedures.Assign appropriate codes based on clinical information to ensure compliance with insurance requirements and healthcare regulations.Ensure coding meets payer policies, including Medicaid, and commercial payers, and adheres to current coding guidelines.Stay up to date with changes in coding guidelines, regulations, and payer policies to ensure accuracy and compliance.Collaborate with healthcare providers and clinical staff to clarify documentation, ensuring accuracy and completeness.Accounts Receivable (AR) Management:
Manage the full accounts receivable cycle, including timely submission of claims, follow-up on unpaid denied claims, and resolution of payment issues.Review EOBs (Explanation of Benefits), reviewing contracts, researching payer updates and payer remittances when necessary to identify and resolve discrepancies, denials, or underpayments.Work with insurance companies, and internal departments to resolve any outstanding balances and ensure accurate and prompt payment.Maintain accurate AR records and provide regular reports on the status of outstanding accounts.RequirementsHighschool diploma or equivalent requiredCertification in Medical Coding (CPC, CCS, or equivalent) is required.At least 2-3 years of experience in medical coding and accounts receivable management.Knowledge of ICD-10, CPT, and HCPCS coding systems and healthcare billing practices.Familiarity with insurance verification, claims submission, and denials management.Strong attention to detail and excellent analytical and problem-solving skills.Good communication skills, both written and verbal, with the ability to interact effectively with patients, insurance companies, and internal teams.Proficient in using medical billing software and Microsoft Office applications.Experience with electronic health records (EHR) systems.Knowledge of healthcare regulations, payer policies, and coding updates.Ability to handle multiple priorities and meet deadlines in a fast-paced environmentBenefitsCharlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.#LI-HYBRID
Our ValuesConnection: Care deeply & inspire hope.Congruence: Stay curious & heed the evidence.Commitment: Act with urgency & don't give up.Please do not call our public clinical admissions line in regard to this or any other job posting.
Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.
Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.
At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.
Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.
By submitting your application, you agree to receive SMS messages from Charlie Health regarding your application. Message and data rates may apply. Message frequency varies. You can reply STOP to opt out at any time. For help, reply HELP.
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