Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they're met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.
Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we're expanding access to meaningful care and driving better outcomes from the comfort of home.
As a rapidly growing organization, we're reaching more communities every day and building a team that's redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we'd love to meet you.
About the RoleCharlie Health is seeking a Staff IT Engineer to join our IT Engineering team. This is a senior individual contributor role for an engineer who thinks in systems, builds for scale and brings software engineering practices into modern enterprise IT.
This role is closer to platform engineering, DevOps, infrastructure engineering and internal tools than traditional IT support. The Staff IT Engineer will build and improve the platforms that power Charlie Health's employee lifecycle, identity architecture, endpoint trust model, SaaS ecosystem, automation strategy and AI-enabled operating model.
Our IT organization treats IT as a product function. We value ownership, measurable outcomes, automation, reliability and continuous improvement. This role will help define technical direction, establish durable engineering patterns and raise the quality of IT systems through hands-on technical leadership.
Charlie Health is also building toward an AI-native operating model. This role will partner with Engineering as it builds AI-enabled systems, including agentic workflows, multi-agent systems and agentic swarms, with a focus on secure identity, access, governance, logging and auditability.
ResponsibilitiesBuild internal platforms, tools and automations that improve the reliability, scalability and efficiency of IT operations.Own technical patterns for identity, access, lifecycle automation, endpoint trust, SaaS provisioning and operational reporting.Develop scripts, integrations and services using Python, Bash, REST APIs, webhooks, Git, GitHub and CI/CD practices.Partner with Engineering, Information Security, Compliance and other business teams to support AI first operations, Zero Trust architecture, HIPAA requirements, SOC 2 requirements and secure AI adoption.Apply DevOps, SRE and ITIL-aligned practices to improve monitoring, change management, incident response, documentation and continual improvement.Requirements7+ years of experience in IT engineering, infrastructure engineering, platform engineering, DevOps, systems engineering or a closely related technical discipline.Strong scripting or software development experience using Python, Bash or similar languages.Experience building integrations using REST APIs, webhooks, JSON, service accounts and API authentication patterns.Strong experience with identity and endpoint platforms such as Okta, Jamf Pro, Microsoft Intune, Google Workspace or Microsoft 365.Strong understanding of least privilege access, device trust, conditional access, non-human identity governance, auditability and Zero Trust principles.Preferred QualificationsExperience with SaaS automation or iPaaS platforms such as Workato, Okta Workflows, or similar tools.Experience with infrastructure-as-code, configuration-as-code, AWS, Lambda, IAM, Linux administration or GitHub Actions.Experience supporting enterprise AI platforms, agentic AI workflows, AI-enabled automation or internal AI tooling.Familiarity with AI governance concerns such as agent identity, tool access, data boundaries, human-in-the-loop controls and AI activity logging.Experience in healthcare, regulated environments, high-growth startups or rapidly scaling enterprise IT organizations.BenefitsCharlie Health is pleased to offer comprehensive benefits to all full-time employees. Read more about our benefits here.
Additional Information
The total target base compensation for this role will be between $138,000 and $190,000 per year at the commencement of employment. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, leveling, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits.
Our ValuesConnection: Care deeply & inspire hope.Congruence: Stay curious & heed the evidence.Commitment: Act with urgency & don't give up.Please do not call our public clinical admissions line in regard to this or any other job posting.
Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.
Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.
At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.
Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.
By clicking "Submit application" below, you agree to Charlie Health's Privacy Policy and Terms of Service.
By submitting your application, you agree to receive SMS messages from Charlie Health regarding your application. Message and data rates may apply. Message frequency varies. You can reply STOP to opt out at any time. For help, reply HELP.
Read LessMillions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they're met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.
Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we're expanding access to meaningful care and driving better outcomes from the comfort of home.
As a rapidly growing organization, we're reaching more communities every day and building a team that's redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we'd love to meet you.
MUST HOLD AN INDEPENDENT OR ASSOCIATE LICENSURE IN NORTH CAROLINA
Licenses Accepted: LCSW-A, LCMHCA, LMFTA, LCSW, LCMHC, LMFT
Work Type: I-office, Charlotte, North Carolina
At Charlie Health, we prioritize an exceptional employee experience. Our Operations team handles all of the administrative complexities, so our clinicians can focus on what they like to do best: providing high-quality mental health care.
We also believe clinicians deserve an exceptional compensation and benefits package.
CompensationFull-Time Salary: (base + bonus) $70,000-$80,000Charlie Health is hiring a few exceptional Licensed Mental Health Therapists/Counselors to provide mental health services to our adolescent and young adult clients. We're eager to work with forward-thinking mental health and substance use professionals to enhance our programming and provide the best possible care to our clients.
Positions available as part-time or full-time W-2.
Part-Time: Minimum 12 hours/week; flexible schedulingFull-Time: 40 hours/week; evening availability requiredAbout YouWell versed and confident integrating multiple modalities (DBT, CBT, EMDR, MI certification a plus)Experienced with teens and young adultsPassionate and skilled in group servicesCollaborative, creative, and engaging on videoAvailable evenings to meet client needsCommitted to self-care and addressing the rural mental health crisisQualificationsLicensed or pre-licensed mental health clinician (all disciplines welcome)Master's degree in mental health or related fieldExperience with youth/young adults highly preferredAvailability between 12-40 hours/week depending on part-time or full-time W2Familiar with cloud-based tools (Gmail, Slack, Zoom, Dropbox), EMR, and outcomes softwareAt Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all teens and young adults.
Based on the nature of this role, you will need to complete several state background checks for clearance to see clients. Florida requires a fingerprint based background check, with more information found here. Please note that the cost for this background check will be paid for in full by Charlie Health.
Our ValuesConnection: Care deeply & inspire hope.Congruence: Stay curious & heed the evidence.Commitment: Act with urgency & don't give up.Please do not call our public clinical admissions line in regard to this or any other job posting.
Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.
Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.
At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.
Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.
By clicking "Submit application" below, you agree to Charlie Health's Privacy Policy and Terms of Service.
By submitting your application, you agree to receive SMS messages from Charlie Health regarding your application. Message and data rates may apply. Message frequency varies. You can reply STOP to opt out at any time. For help, reply HELP.
Read LessMillions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they're met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.
Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we're expanding access to meaningful care and driving better outcomes from the comfort of home.
As a rapidly growing organization, we're reaching more communities every day and building a team that's redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we'd love to meet you.
MUST HOLD AN INDEPENDENT OR ASSOCIATE LICENSURE IN TEXAS
Licenses Accepted: LMSW, LPC-A, MFT-A, LCSW, LPC, LMFT
Work Type: In-Office in Austin, Texas
At Charlie Health, we prioritize an exceptional employee experience. Our Operations team handles all of the administrative complexities, so our clinicians can focus on what they like to do best: providing high-quality mental health care.
We also believe clinicians deserve an exceptional compensation and benefits package.
Compensation
Full-Time Salary: (base + bonus) $70,000-$80,000Part-Time Rate: $55-$65/hourSigning Bonuses!Benefits
401(k) with matchingMedical, dental, and vision insuranceWellness stipendFree online CEUsMalpractice liability insurancePTO (vacation, sick time, select federal holidays)Reimbursement for new license applicationsOpportunity for cross-licensure sponsorship (if eligible)Transparent scheduling- know your schedule ahead of timeDedicated operational, HR, and IT supportComplimentary yoga sessions24/7 Employee Assistance ProgramThe Provider Experience at Charlie Health:
Consistency: We will make sure to keep your calendar as full as you want it to be. You can expect predictable weekly schedules and steady caseloadsSupport: Full-time Admissions & Assessment team so that our talented clinicians can focus on providing exceptional care to our clients.Collaboration: All clinicians participate in case discussions, allowing you to leverage the expertise of others to develop new skills and perspectives.Client Relationships: With a maximum of 8 clients in a group, we allow you the opportunity to build strong relationships with clients and do in depth work to create sustainable healing.Free CEUs: Ongoing professional developmentAbout the Role
Charlie Health is hiring a few exceptional Licensed Mental Health Therapists/Counselors to provide telehealth services to our adolescent and young adult clients. We're eager to work with forward-thinking mental health and substance use professionals to enhance our programming and provide the best possible care to our clients.
Provide mental health services to adolescents and young adults. Positions available as part-time or full-time W-2.
Part-Time: Minimum 12 hours/week; flexible schedulingFull-Time: 40 hours/week; evening availability requiredAbout You
Well versed and confident integrating multiple modalities (DBT, CBT, EMDR, MI certification a plus)Experienced with teens and young adultsPassionate and skilled in group servicesCollaborative, creative, and engaging on videoAvailable evenings to meet client needsCommitted to self-care and addressing the rural mental health crisisQualifications
Licensed or pre-licensed mental health clinician (all disciplines welcome)Master's degree in mental health or related fieldExperience with youth/young adults highly preferredAvailability between 12-40 hours/week depending on part-time or full-time W2Familiar with cloud-based tools (Gmail, Slack, Zoom, Dropbox), EMR, and outcomes softwareAt Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all teens and young adults. #LI-Remote
Our ValuesConnection: Care deeply & inspire hope.Congruence: Stay curious & heed the evidence.Commitment: Act with urgency & don't give up.Please do not call our public clinical admissions line in regard to this or any other job posting.
Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.
Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.
At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.
Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.
By clicking "Submit application" below, you agree to Charlie Health's Privacy Policy and Terms of Service.
By submitting your application, you agree to receive SMS messages from Charlie Health regarding your application. Message and data rates may apply. Message frequency varies. You can reply STOP to opt out at any time. For help, reply HELP.
Read LessMillions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they're met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.
Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we're expanding access to meaningful care and driving better outcomes from the comfort of home.
As a rapidly growing organization, we're reaching more communities every day and building a team that's redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we'd love to meet you.
About the Role
The GRC Engineer is responsible for transforming Charlie Health's compliance, risk and control programs into automated, measurable and continuously monitored systems. This is a hands-on engineering role focused on building the technical foundations that support HIPAA, SOC 2, NIST and other compliance requirements.
This role will partner closely with Information Security, IT Engineering, Compliance, Legal, Engineering and business teams to translate regulatory, contractual and risk requirements into automated controls, evidence pipelines, dashboards, workflows and continuous control monitoring.
Our Information Security and IT organizations treat compliance as an engineering discipline. We value ownership, automation, measurable outcomes, reliability, auditability and continuous improvement. The GRC Engineer will help move Charlie Health from manual, point-in-time compliance activities toward scalable, system-driven assurance.
Charlie Health operates in a highly regulated healthcare environment. This role will help ensure that controls protecting patient, clinician, employee and company data are well-designed, consistently operated and supported by reliable evidence.
ResponsibilitiesCompliance Engineering & Control AutomationDesign, build and operate automated controls that support HIPAA, SOC 2, NIST, ISO 27001 and other applicable frameworksTranslate compliance requirements into technical control logic, workflows, integrations, dashboards and evidence pipelinesBuild scalable systems that reduce manual compliance work and improve confidence in control effectivenessPartner with Security, IT, Compliance and Engineering teams to embed control requirements into systems and operating processesContinuous Control MonitoringBuild and maintain continuous control monitoring capabilities across identity, endpoints, cloud, SaaS platforms, security tools and business systemsDefine control health metrics, thresholds, alerts and reporting mechanismsIdentify control gaps, exceptions and drift, then partner with control owners to drive remediationImprove visibility into the design, operation and effectiveness of key controlsEvidence Automation & Audit ReadinessAutomate audit evidence collection across systems such as Okta, Google Workspace, Jamf, Intune, SentinelOne, Wiz, AWS, Jira, Confluence, Slack and GRC platformsBuild repeatable evidence workflows that support HIPAA, SOC 2, customer due diligence, vendor assessments and internal risk reviewsImprove the quality, consistency and traceability of audit evidencePartner with Compliance, Legal and external auditors to reduce audit burden and improve readinessGRC Systems, Integrations & ReportingConfigure and improve GRC platforms, compliance tools, ticketing systems, documentation repositories and reporting workflowsBuild integrations between GRC systems and source systems of record using APIs, webhooks, scripts and workflow automation toolsDevelop dashboards and reports that show control health, remediation status, audit readiness and risk trendsMaintain documentation for control logic, data sources, automations and operational proceduresRisk, Remediation & Exception ManagementSupport risk and control assessments by providing technical analysis, control evidence and remediation trackingBuild workflows for risk acceptance, exception management, corrective action plans and control remediationPartner with control owners to ensure findings are tracked, prioritized and resolvedHelp define metrics that measure risk reduction, compliance maturity and control reliabilityAI Governance & Emerging Compliance AutomationHelp evaluate how AI tools, LLM platforms and AI-enabled workflows affect compliance, privacy and security requirementsSupport governance controls for enterprise AI adoption, including access, logging, data protection, review workflows and evidence collectionIdentify opportunities to use automation and AI responsibly to improve GRC operationsStay current on emerging approaches to compliance automation, continuous assurance and AI-enabled GRCRequired Qualifications5+ years of experience in GRC engineering, security engineering, compliance automation, IT risk, security operations, cloud security, infrastructure engineering or a related technical disciplineHands-on experience translating compliance, risk or security requirements into technical controls, workflows or automationsExperience with frameworks such as HIPAA, SOC 2, NIST, ISO 27001, HITRUST, PCI or FedRAMPExperience working with enterprise systems such as Okta, Google Workspace, AWS, Jamf, Intune, SentinelOne, Wiz, Jira, Confluence, Slack or similar platformsExperience using APIs, scripting or workflow automation tools such as Python, Bash, PowerShell, Workato, Terraform, REST APIs, webhooks or JSONExperience with audit evidence collection, control testing, remediation tracking or compliance reportingFamiliarity with GRC platforms, compliance automation tools, ticketing systems or control monitoring systemsStrong understanding of access control, endpoint security, cloud security, logging, vulnerability management and data protection conceptsAbility to work cross-functionally with Security, IT Engineering, Compliance, Legal and business stakeholdersStrong analytical thinking, ownership and ability to operate independently in ambiguous environmentsPreferred QualificationsExperience in healthcare or other regulated environmentsExperience supporting HIPAA, SOC 2, NIST, HITRUST, ISO 27001 or similar programsExperience building automated evidence pipelines or continuous control monitoring capabilitiesExperience with GRC or compliance automation platforms such as Vanta, Drata, Secureframe, AuditBoard, Archer, ServiceNow GRC or similar toolsExperience with data analytics, dashboards, SQL, BI tools or control reportingExperience supporting customer security reviews, vendor assessments or audit response workflowsExperience with AI governance, AI risk management, LLM platforms or AI-enabled compliance automationFamiliarity with Zero Trust principles and identity-centric security modelsBenefitsCharlie Health is pleased to offer comprehensive benefits to all full-time employees. Read more about our benefits here.
Additional Information
The total target base compensation for this role will be between $130,000 and $175,000 per year at the commencement of employment. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, leveling, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits.
Our ValuesConnection: Care deeply & inspire hope.Congruence: Stay curious & heed the evidence.Commitment: Act with urgency & don't give up.Please do not call our public clinical admissions line in regard to this or any other job posting.
Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.
Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.
At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.
Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.
By clicking "Submit application" below, you agree to Charlie Health's Privacy Policy and Terms of Service.
By submitting your application, you agree to receive SMS messages from Charlie Health regarding your application. Message and data rates may apply. Message frequency varies. You can reply STOP to opt out at any time. For help, reply HELP.
Read LessMillions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they're met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.
Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we're expanding access to meaningful care and driving better outcomes from the comfort of home.
As a rapidly growing organization, we're reaching more communities every day and building a team that's redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we'd love to meet you.
At Charlie Health, we prioritize an exceptional employee experience. Our Operations team handles all of the administrative complexities, so our clinicians can focus on what they like to do best: providing high-quality mental health care.
We also believe clinicians deserve an exceptional compensation and benefits package. In addition to market-leading compensation, we offer a ton of benefits:
401K with matchingWellness stipendMedical, dental, and vision insuranceFree online CEU trainingsMalpractice liability insuranceCompetitive compensation for your session work and administrative workA full caseload of motivated clientsDedicated business support from Operations, HR, and IT professionals24/7 Employee Assistance Program to support mental health and a balanced lifestyleOpportunity for cross-licensure sponsorship if eligibleTransparent scheduling - know your schedule ahead of timePTO includes: vacation, sick leave, and certain federal holidaysReimbursement for new license applicationsWe're hiring 100% remote therapists!
We're hiring independently-licensed and junior-licensed clinicians. The below licenses are the senior-license equivalent, and we may be able to provide licensure supervision to junior-licensed individuals as well:
LCSW, LPC, LMFT, LMSW, Temporary License as a Resident in Counseling or Marriage and Family Therapy (Registration of Supervision)The Provider Experience at Charlie Health:
Flexibility: Our virtual program allows clinicians the ability to work from home or wherever they are most comfortable. Support: All of our clinicians receive support from a full time Admissions and Assessment team so that our talented clinicians can focus on what matters most–providing exceptional care to our clients.Consistency: We are busy and we will make sure to keep your calendar as full as you want it to be. Groups are scheduled at the same time weekly as are individual sessions, so you know what your schedule will be ahead of time.Ability to Develop Strong Relationships with Incredible Clients: We may be biased, but we think our clients are incredible. With a maximum of 8 clients in a group, we allow you the opportunity to build strong relationships with clients and do in depth work to create sustainable healing.Collaboration: All Charlie Health clinicians participate in case discussions, which allow you to leverage the expertise of others to develop new skills and think outside the box.Free CEUs: Charlie Health provides all clinical staff with access to free, online CEUs to meet licensing requirements and explore topics of interest100% Remote: Work from anywhere in the USA!AI-Powered Documentation: We know that clinical documentation can be extremely cumbersome. At Charlie Health, providers have access to an AI-powered virtual scribe that streamlines clinical documentation and summarizes key points of client sessionsAbout the RoleCharlie Health is hiring exceptional Licensed Mental Health Therapists/ Counselors to provide telehealth services. We're eager to work with forward-thinking mental health, substance use, and eating disorder professionals to enhance our programming and provide the best possible care to our clients.
This can either be a contract/1099 position or a W2 position.
A contract position allows you the flexibility to schedule sessions and work wherever you are most comfortable. We request that our clinicians be able to dedicate a minimum of 12 hours per week to facilitate group sessions and take on individual and/or family sessions.
W2 position requires full time availability with some availability in the evenings and Saturdays required to facilitate group sessions and take on individual and/or family sessions.
People know Charlie Health for our warm and empathetic Clinical Team. While each individual clinician has their own interests, expertise, and style, we require all team members to be well-versed in a variety of modalities. Our clients are struggling to cope with serious mental health issues and benefit from therapists who are sophisticated and relational. Successful candidates are committed to bettering the mental health and well-being of their clients, along with being adept at self-care, ensuring they are prepared to give their best every day to address the behavioral health crisis.
We're a mission-driven team working to expand access to life-saving behavioral healthcare for people who need it most. Across all departments, we collaborate to deliver meaningful outcomes and build a more connected, effective model of care. If you're inspired by our mission and excited to help transform the behavioral health landscape, we encourage you to apply.
About YouWell versed in a variety of modalities and feel confident integrating them into your treatment approach (DBT, CBT, EMDR, MI certification is a plus)Comfortable working with a wide range of ages, including children, teens, young adults, and adults.Passionate about the benefits of group treatment and skilled in conducting group treatmentAbility to work effectively in a teamCreative and engaging, especially over video!Must be available in the evenings to meet the schedules of our clientsQualificationsLicensed mental health or substance use counselor (all disciplines are welcome to apply).Experience working with a wide range of ages, including children, teens, young adults, and adults clientsMasters degree in mental health or related fieldAvailability between 12 and 40 hours per week depending on 1099 or W21099 position, part time with opportunity to grow into full time positionW2 position, full-time with availability for 40 hours per weekFamiliarity with and willingness to use cloud-based communication software—Gmail, Slack, Zoom, Dropbox–in addition to EMR and outcomes survey software on a daily basisOur Admissions team handles the details, so you don't have to:The Charlie Health Admissions team handles all of the scheduling to align with your availability, so you don't have to waste time trying to find times with a clientAll communication outside of sessions with clients and their parents is handled by the Admissions Support TeamThe Admissions team handles all billing and insurance questionsWe have full time outreach and marketing team members, to ensure that your schedule is as full as you'd like it to be #LI-RemoteThe total target base compensation for this role will be between $53,000 and $75,000 per year at the commencement of employment. In addition to base compensation, this role offers a target performance-based bonus. The target total cash compensation range, including potential bonus, will be between $57,000 and $80,000 per year. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits.
Based on the nature of this role, you will need to complete several state background checks for clearance to see clients. Florida requires a fingerprint based background check, with more information found here. Please note that the cost for this background check will be paid for in full by Charlie Health.
Our ValuesConnection: Care deeply & inspire hope.Congruence: Stay curious & heed the evidence.Commitment: Act with urgency & don't give up.Please do not call our public clinical admissions line in regard to this or any other job posting.
Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.
Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.
At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.
Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.
By clicking "Submit application" below, you agree to Charlie Health's Privacy Policy and Terms of Service.
By submitting your application, you agree to receive SMS messages from Charlie Health regarding your application. Message and data rates may apply. Message frequency varies. You can reply STOP to opt out at any time. For help, reply HELP.
Read LessMillions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they're met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.
Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we're expanding access to meaningful care and driving better outcomes from the comfort of home.
As a rapidly growing organization, we're reaching more communities every day and building a team that's redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we'd love to meet you.
About the Role
Charlie Health is looking for a Principal Technical Program Manager to join the Office of the CTO and help drive the next phase of our technology organization.
This person will operate at the intersection of engineering, product, design, data, security, and operations, partnering directly with the CTO to turn complex, ambiguous company priorities into clear plans, operating rhythms, and shipped systems. You'll help orchestrate some of Charlie Health's most important technical initiatives: rebuilding core platforms, scaling AI-native workflows, improving clinical and operational systems, and ensuring our technology can support life-saving behavioral healthcare at national scale.
This is a high-leverage role for someone who can zoom from executive strategy to implementation details; who understands how modern software systems get built; and who can bring structure, urgency, and clarity to complex, regulated environments.
What Success Looks Like
The CTO and technology leadership team have clearer visibility into priorities, tradeoffs, risks, and execution health.Cross-functional technical programs move faster because ownership, sequencing, and dependencies are explicit.Engineering, Product, Design, Data, Security, IT, Clinical, and Operations teams are better aligned on what matters most and why.AI-native ways of working become more consistent, practical, and embedded across the organization.Critical platform and systems initiatives are delivered with more rigor, less chaos, and stronger connection to client, clinician, and business outcomes.We're a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you're inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today.
Responsibilities
Partner directly with the CTO to define, operationalize, and track the highest-priority initiatives across Engineering, Product, Design, Data, Security, and IT.Drive execution of complex system builds from strategy through delivery, including platform rebuilds, workflow orchestration, internal tooling, AI-native products, data systems, and cross-functional infrastructure initiatives.Create and manage operating cadences across the technology organization, including planning cycles, roadmap reviews, program reviews, dependency tracking, executive updates, and decision forums.Translate ambiguous business and clinical needs into clear technical workstreams, owners, milestones, risks, and tradeoffs.Serve as a connective layer between technology and business teams, ensuring Engineering, Product, Clinical, Operations, Compliance, Legal, and Go-to-Market teams are aligned on priorities and sequencing.Identify and resolve cross-team blockers, especially where technical dependencies, operational process, compliance requirements, or change management could slow execution.Support AI-native transformation across the organization, helping teams adopt AI tools, agentic workflows, automation, and new product development patterns responsibly and effectively.Build lightweight but durable systems for visibility and accountability, including dashboards, planning artifacts, technical program documentation, and executive-ready reporting.Help mature the technology organization's planning, communication, and decision-making practices as Charlie Health continues to scale.Operate with urgency, judgment, and care in a mission-critical healthcare environment where system quality, reliability, privacy, and clinical impact matter.Requirements
8+ years of experience in technical program management, product operations, engineering operations, chief of staff, strategy & operations, product management, or a similar highly cross-functional role.Experience working directly with senior technical executives, ideally a CTO, VP Engineering, Head of Product, or equivalent.Demonstrated ability to orchestrate complex system builds involving multiple engineering teams, product stakeholders, data dependencies, operational workflows, and executive stakeholders.Strong technical fluency across modern software architecture, data systems, APIs, workflow automation, cloud infrastructure, AI/ML systems, and/or internal platform development.Experience working in a regulated industry such as healthcare, fintech, insurance, education, government, or another environment with meaningful privacy, security, compliance, or operational risk.Strong understanding of how AI-native teams work, including practical experience with LLMs, AI-enabled product development, automation, agentic workflows, or AI-assisted engineering/productivity tools.Exceptional written and verbal communication skills, with the ability to synthesize technical complexity into crisp narratives, decisions, and executive updates.Highly organized and systems-oriented, with a track record of creating clarity in ambiguous, fast-moving environments.Strong analytical orientation; comfortable using data to inspect progress, identify bottlenecks, and drive better decisions.Low-ego, high-ownership operator who can influence without authority and build trust across technical and non-technical teams.Please note that this is an in-office position in Charlie Health's New York City office four days per week Monday through Thursday BenefitsCharlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.
The total target base compensation for this role will be between $190,000 and $260,000 per year at the commencement of employment. In addition to base compensation, this role also offers a performance bonus. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits.
Our ValuesConnection: Care deeply & inspire hope.Congruence: Stay curious & heed the evidence.Commitment: Act with urgency & don't give up.Please do not call our public clinical admissions line in regard to this or any other job posting.
Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.
Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.
At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.
Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.
By clicking "Submit application" below, you agree to Charlie Health's Privacy Policy and Terms of Service.
By submitting your application, you agree to receive SMS messages from Charlie Health regarding your application. Message and data rates may apply. Message frequency varies. You can reply STOP to opt out at any time. For help, reply HELP.
Read LessMillions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they're met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.
Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we're expanding access to meaningful care and driving better outcomes from the comfort of home.
As a rapidly growing organization, we're reaching more communities every day and building a team that's redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we'd love to meet you.
About The RoleCharlie Health is one of the fastest-growing startups in the healthcare industry, working tirelessly to connect people everywhere to life-saving mental health treatment. Our Admissions team members ensure that every possible patient and family member feel taken care of by Charlie Health. In this role, you'll work to facilitate admission for hundreds of at-risk clients.
This position is highly interactive and serves as a critical part of aiding our patients, as you will be their first introduction to Charlie Health. Your responsibilities are directly tied to our core mission, increasing the number of people we can treat every day.
In this role, you'll adhere to strict timelines and documentation standards while leading a team of Admissions Coordinators. You'll be responsible for your team meeting and exceeding specific admission quotas to ensure a seamless process for potential patients and families. Your performance will be measured against key KPIs, including admission rates, patient satisfaction scores, and time-to-admission metrics.
At Charlie Health, we believe in leading with our "why" and connecting with our purpose every day. Join us to find not only a career but a calling.
ResponsibilitiesLead a team of 10+ Admissions Coordinators, who facilitate a high volume of inbound and outbound calls from prospective clients, families and referral sources Lead hiring, training and performance reviews for Admissions Coordinators Coordinate team schedules and workload distribution to ensure efficient operations Responsible for delivering high contact center service levels and call qualityEnsure team is consistent and timely coordination/communication with all prospective clients, families, and referral sources to advance clients into Charlie Health's programLeads their team to champion each individual client's Charlie Health admissions process and addresses/resolves concerns from clients/families around Charlie Health's programCoordinate with internal teams to ensure KPIs such as time-to-admission and client satisfaction are metDevelop and implement best practices across the Admissions and Discharge processPartner with Executive Leadership to update the business on Admissions team performance Qualifications1-4+ years of experience leading or mentoring a team of Admissions and/or Sales Reps Experience with SalesforceStrong proficiency in multitasking and operating in a high-paced environmentExperience in behavioral health is a plus Familiarity with HIPAA policies is a plus Proficiency in Microsoft Office and Google SuiteBenefitsCharlie Health is pleased to offer comprehensive benefits to all full-time employees. Read more about our benefits here.
Additional Information
The total target base compensation for this role will be between $75,000 and $85,000 per year at the commencement of employment. In addition to base compensation, this role offers a target performance-based bonus. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. #LI-REMOTE
Based on the nature of this role, you will need to complete several state background checks for clearance to see clients. Florida requires a fingerprint based background check, with more information found here. Please note that the cost for this background check will be paid for in full by Charlie Health.
Our ValuesConnection: Care deeply & inspire hope.Congruence: Stay curious & heed the evidence.Commitment: Act with urgency & don't give up.Please do not call our public clinical admissions line in regard to this or any other job posting.
Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.
Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.
At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.
Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.
By clicking "Submit application" below, you agree to Charlie Health's Privacy Policy and Terms of Service.
By submitting your application, you agree to receive SMS messages from Charlie Health regarding your application. Message and data rates may apply. Message frequency varies. You can reply STOP to opt out at any time. For help, reply HELP.
Read LessMillions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they're met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.
Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we're expanding access to meaningful care and driving better outcomes from the comfort of home.
As a rapidly growing organization, we're reaching more communities every day and building a team that's redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we'd love to meet you.
About the RoleAI FDE is a forward-deployed engineering team. Our customers are the people across Charlie Health who know a workflow best but cannot yet build software for it: Strategy, Clinical Operations, Admissions, Finance, Growth, People, and more. We sit with them and put AI to work on their highest-leverage workflows, whatever shape the right answer takes: a real internal app, an automation, a scheduled agent, or retiring a manual process outright. We run the platform that keeps what they build safe, and we measure success by the builder we leave behind, not the solution we ship.
As the Staff Forward Deployed Engineer leading AI FDE, you will own the team's roadmap and the platform behind it. Our paved road today is a vibe coding platform: a non-technical user completes the right training, builds a real application with AI, and ships it behind security controls, while Engineering keeps the rails safe. The platform will evolve as the tools change, but the bar stays fixed: idea to live in under a working day, without ever compromising guardrails. You will own those rails, run the engagements where we build with our customers, and own the training programs that decide who can build what.
This is a hands-on technical leadership role without direct reports. You lead through technical direction and the example of your own work. Most of your time goes to engagements, building alongside a customer, and the rest splits between the platform and training programs. We build with AI as the default: agents write most of the code, humans drive the product and review what ships, and the guardrails are what keep that safe in a HIPAA-regulated clinical business.
ResponsibilitiesLead the AI FDE team: its engagement model, operating cadence, and platform roadmap, in partnership with leadershipOwn the builder platform: the application templates, deployment pipelines, authentication, database, security scanning, and observability that make building safe by defaultRun forward-deployed engagements through their gates, from scoping the request, including saying no when an app is the wrong answer, to handing back a working solution and a builder who can change it without usDevelop the builder training and certification programs, from the leveled curriculum to the gates that decide who can ship what, while IT owns seats and tooling accessHold the guardrails that make the platform safe and patient data secureBuild with AI in front of non-technical users and make it teachable, modeling the skeptical review that keeps agent output safeGeneralize the second instance of any request into a template feature or a paved-road pattern rather than a second bespoke buildAssist in hiring and onboarding engineers to the team as it growsFeed engagement patterns and field notes back into the org's agentic toolingRequirements7+ years of software engineering experience, with a meaningful stretch spent working directly with customers or non-technical users (forward deployed, solutions, or product engineering close to the people who use what you build)You ship quick prototypes and MVPs that turn a vague workflow into a working tool in daysA teacher's instinct: you make technical concepts land for non-technical users without jargon or condescensionYou measure your success by what people can do without you, leaving a capable builder behind rather than a dependency on youSound judgment under pressure: you hold a security or compliance line when the person across from you is senior and in a hurry, and you recognize when a workflow is too high-stakes to live on a builder platform at allA bias toward action: you would rather ship a rough thing to a real user and iterate than perfect it in isolationFamiliarity with the agent tooling ecosystem: skills, MCPs, harnesses, and agent orchestration for software developmentYou build with AI agents daily, treat their output with skepticism, and turn the failure patterns you spot into checks and boundaries that raise quality over timeStrong communication and genuine empathy for how non-technical users actually workComfort owning a platform in a regulated environment, where guardrails are not optionalThis role requires 4 days per week in our NYC office (Flatiron District)Nice to HavesFounder, early-startup, or other generalist background where you owned a product end to end (a strong signal for this team)Healthcare or other experience engineering in a HIPAA-regulated environmentYou have built an internal platform, developer tooling, or a low-code or prototyping systemCurriculum, enablement, or developer-advocacy work where you grew other people's skillsFamiliarity with our tech stack: Python, TypeScript, React, Postgres, Terragrunt, and AWS LambdaBenefitsCharlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.
The total target base compensation for this role will be between $185,000 and $265,000 per year at the commencement of employment. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits.
Our ValuesConnection: Care deeply & inspire hope.Congruence: Stay curious & heed the evidence.Commitment: Act with urgency & don't give up.Please do not call our public clinical admissions line in regard to this or any other job posting.
Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.
Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.
At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.
Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.
By clicking "Submit application" below, you agree to Charlie Health's Privacy Policy and Terms of Service.
By submitting your application, you agree to receive SMS messages from Charlie Health regarding your application. Message and data rates may apply. Message frequency varies. You can reply STOP to opt out at any time. For help, reply HELP.
Read LessMillions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they're met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.
Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we're expanding access to meaningful care and driving better outcomes from the comfort of home.
As a rapidly growing organization, we're reaching more communities every day and building a team that's redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we'd love to meet you.
About the RoleCharlie Health is one of the fastest-growing startups in the healthcare industry, working tirelessly to connect people everywhere to life-saving mental health and substance use treatment.
As an Territory Manager, SUD, you will join a founding go-to-market team responsible for scaling Charlie Health's Substance Use Disorder (SUD) program nationally. SUD represents our next major growth vertical, and this team is charged with building the playbook.
You will play a direct role in shaping how we engage referral partners in key SUD settings such as detox centers, residential treatment centers, rehabilitation facilities, and other SUD-focused organizations. You will educate these partners about Charlie Health's comprehensive SUD treatment and mental health programs, ensuring they understand how our services can support individuals on the path to recovery.
This role is best suited for someone who thrives in high-accountability environments and wants to help build something meaningful from the ground up. In your role, you'll have unparalleled responsibility while collaborating with sharp, spirited, and ambitious coworkers. You'll also receive competitive benefits, ensuring you have the resources to thrive both personally and professionally.
At Charlie Health, we believe in leading with our "why" and connecting with our purpose every day. Join us to find not only a career but a calling.
ResponsibilitiesDevelop and execute a territory-level go-to-market strategy focused on growing our SUD programBuild deep, trust-based relationships with higher and lower level of care SUD referral partnersConduct in-field outreach 4-5 days per week, meeting with referral partners to educate them about Charlie Health's SUD programs and servicesIdentify barriers to treatment and collaborate with referral sources to improve access to care for individuals in needCollect and synthesize partner feedback to refine messaging, positioning, and execution.Collaborate with leadership and cross-functional teams to continuously improve the SUD growth motion.Partner with internal teams to create tailored engagement strategies that resonate with SUD care providers and support long-term collaborationRepresent Charlie Health in both community settings as well as industry events, conferences, and educational sessions to promote awareness of our SUD programGather and synthesize feedback from partners and stakeholders to refine marketing, operational, and product strategiesWork cross-functionally with marketing, clinical, operations, and analytics teams to achieve growth goals within the SUD channelRequirementsMust be based in the Philadelphia, PA areaWillingness to travel extensively around the Philadelphia, PA area4+ years of proven sales or business development experienceExperience in healthcare or behavioral health outreach preferredFamiliarity with the SUD treatment ecosystem and community ties preferredDemonstrated ability to build relationships, educate stakeholders, and foster collaborationExceptional interpersonal, communication, and organizational skillsStrong project management skills, with a knack for managing details in a dynamic environmentExperience with Microsoft Office, Teams, and Salesforce is a plusBenefitsCharlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.
Additional Information
The total target base compensation for this role will be between $70,000 and $90,000 per year at the commencement of employment. In addition to base compensation, this role offers an uncapped target performance-based bonus with overall expected compensation will be between $94,000 and $114,000. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations.
Our ValuesConnection: Care deeply & inspire hope.Congruence: Stay curious & heed the evidence.Commitment: Act with urgency & don't give up.Please do not call our public clinical admissions line in regard to this or any other job posting.
Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.
Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.
At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.
Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.
By clicking "Submit application" below, you agree to Charlie Health's Privacy Policy and Terms of Service.
By submitting your application, you agree to receive SMS messages from Charlie Health regarding your application. Message and data rates may apply. Message frequency varies. You can reply STOP to opt out at any time. For help, reply HELP.
Read LessMillions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they're met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.
Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we're expanding access to meaningful care and driving better outcomes from the comfort of home.
As a rapidly growing organization, we're reaching more communities every day and building a team that's redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we'd love to meet you.
About the Role
We are seeking a Senior Telephony Administrator with deep Five9 expertise to provide strategic guidance and hands-on support for Charlie Health's contact center infrastructure. Supporting 550+ users across 12 teams, this role combines operational consulting with technical implementation to optimize our telephony platform.
This is a strategic + tactical engagement. You'll advise on best practices and operational implications while also handling day-to-day configuration, troubleshooting, and support. You'll work directly with Business Systems and Operations leadership to rationalize our current Five9 setup, implement progressive dialer improvements, and build the foundation for future telephony architecture.
Responsibilities
Strategic & Operational:
Advise on contact center best practices for progressive dialer balancing, queue management, and capacity optimizationProvide operational guidance on telephony decisions—translating technical changes into business impact for non-technical stakeholdersDesign supervisor dashboards and metrics to improve visibility into dialer performance and agent productivityRecommend license management strategies to optimize costs and capacityHands-On Implementation & Support:
Configure and optimize IVR scripts, call routing, and business hours automation across 12 teams with different campaigns, skills, and templatesManage progressive dialer configuration and performance tuning based on queue dynamicsTest IVR flows, troubleshoot issues, and implement fixesHandle day-to-day telephony support requests from operations teamsMaintain Salesforce integration with Five9 (call disposition logging, outbound dialer sync, inbound case creation)Create and maintain technical documentation for telephony configurations and processesRequirements
At least 5 years of hands-on Five9 administration and implementation experience (required)Deep expertise in progressive and preview dialer configuration, tuning, and troubleshootingStrong understanding of IVR design, call routing, and contact center workflowsExperience building supervisor dashboards and reporting for contact center operationsTrack record advising on operational implications of telephony decisions, not just technical implementationExperience supporting contact centers at scale (500+ users across multiple teams)Salesforce integration experience (API integrations, call logging, CTI adapters)Healthcare or compliance-heavy industry experience preferred (HIPAA considerations for call recording, PII handling)Excellent communication skills with ability to explain technical concepts to non-technical stakeholdersSelf-directed and comfortable operating independently as a contractorPassion for mental health and a desire to work in a mission-driven, fast-paced environmentEngagement Details
Contract duration: 6 months (with potential to extend)Remote work, with flexibility to align with US business hoursDirect collaboration with Business Systems team and Operations leadershipOur ValuesConnection: Care deeply & inspire hope.Congruence: Stay curious & heed the evidence.Commitment: Act with urgency & don't give up.Please do not call our public clinical admissions line in regard to this or any other job posting.
Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.
Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.
At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.
Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.
By clicking "Submit application" below, you agree to Charlie Health's Privacy Policy and Terms of Service.
By submitting your application, you agree to receive SMS messages from Charlie Health regarding your application. Message and data rates may apply. Message frequency varies. You can reply STOP to opt out at any time. For help, reply HELP.
Read Less