We are looking for candidates that can meet the following criteria:
- Review and report daily inventory adjustments and changes.
- Prepare monthly and annual summaries related to inventory/sales accuracy.
- Ability to prioritize and multi-task.
- Excellent communication skills: spoken and written.
- Strong computer skills, proficient in Microsoft Office.
- Bilingual is a plus.
Salary Range: $20+/hour
Read LessAbout CH Premier Jewelers:
CH Premier Jewelers is the quintessential jewelry and watch retailer in the California Bay Area's Silicon Valley. We bring an extensive and unrivaled selection of haute horology timepieces, fine jewelry, bridal selection, and gifts & accessories. Join our team at Westfield Valley Fair or Stanford Shopping Center.
Mission:
The Client Specialist is responsible for delivering stellar client experience and for achieving his/her personal sales targets as well as those of CH Premier. He/she needs to act as an ambassador of CH Premier at all times with client satisfaction being his/her utmost goal.
Responsibilities:
Hosting clients and other stakeholders with the ability to provide personalized customer experience
Acknowledge selling of watches, accessories and services as main task and exceeds turnover targets set by the Boutique Manager
Identify and/or create sales opportunities inside and outside boutique environment to activate network to recruit prospects and clients
Find ever new and creative means to exceed client’s expectations
Establish strong personal relationships with clients from different backgrounds.
Support these relationships through constant focus and attention on CRM. Develop and maintain client database and manage clienteling activities on a day to day basis.
Handle customer service requests and respective processes.
Know the history, products and partnerships of each brand, as well as the watch and luxury industries.
Deliver outstanding client service and treatment to make a clear difference vs. competition.
Act as a brand ambassador in and out of the boutique.
Organize and execute all operational tasks in detail and with care.
Maintain the boutique according to visual merchandising standards.
Be part of a boutique team and support the overall organization of the boutique with a strong team approach.
Profile:
1-2 years of experience in sales or hospitality
High emotional intelligence and general education
Perfect understanding of client satisfaction and luxury experience and strong sense for etiquette and human behavior
Result-oriented and driven
Strong selling skills
Able to handle large diversity of tasks in a timely manner
Able to adapt approach individually to respective client
Open and outgoing personality
Has perfect manners and can maintain a conversation elegantly
Creative, curious and versatile
Strong team player with good interpersonal competences and empathetic
Excellent communicator with ability to develop strong networks
Fluent in local language and English and ideally one more relevant tourist language
Applicants with background in Sales or Hospitality preferred
Salary Range: $20+/hour
Read Less
About CH Premier Jewelers:
CH Premier Jewelers is the quintessential jewelry and watch retailer in the California Bay Area's Silicon Valley. We bring an extensive and unrivaled selection of haute horology timepieces, fine jewelry, bridal selection, and gifts & accessories, while providing a welcoming and comfortable shopping experience in Westfield Valley Fair and Stanford Shopping Center locations.
Merchandising & Inventory Specialist Responsibilities:
Maintain master inventory across multiple locations for all categoriesManage all inbound and outbound inventory movements, including merchandise handling, entry, and transfersAccurately processes and prepares merchandise for the sales floorPartner with Store Managers to manage the annual inventory and resolve discrepanciesGenerate monthly reports for Senior Management and vendors
Merchandising & Inventory Specialist Requirements:
Associate's or Bachelor's degree in retail management or similar preferred.Fast learner, curious, adaptablePromotes a culture of honesty and integrity; maintaining confidentialityExcellent organizational, interpersonal, and communication skills.Background in watch, jewelry, and luxury preferred
Salary Range: $20+/hour
Read LessCH Premier Jewelers is the leading watch and jewelry retailer in Silicon Valley.
We are looking for candidates that can meet the following criteria for the Marketing Manager position.
Responsible for marketing budget allocation in various print publications and digital advertising.Responsible for driving customer acquisition across mix of digital channels: paid search and social, SEO, email campaigns, sponsored posts.Responsible for analyzing detailed data and analytic reports.Responsible for collaborating and leading the marketing team to deliver high quality content.Responsible for planning and promoting for in-store events and off-site parties.Requirements:
- Bachelor's Degree
- Excellent verbal and written communication.
- Ability to work autonomously and collaboratively with team members
- Proficient in Microsoft Office
- HTML/CCS knowledge and Photoshop is a plus
- 3 years of marketing experience is a plus
- Bilingual (English and Chinese) is a plus
Read LessAbout CH Premier Jewelers:
CH Premier Jewelers is the quintessential jewelry and watch retailer in the California Bay Area's Silicon Valley. We bring an extensive and unrivaled selection of haute horology timepieces, fine jewelry, bridal selection, and gifts & accessories. Join our team at Westfield Valley Fair or Stanford Shopping Center.
Mission:
The Client Specialist is responsible for delivering stellar client experience and for achieving his/her personal sales targets as well as those of CH Premier. He/she needs to act as an ambassador of CH Premier at all times with client satisfaction being his/her utmost goal.
Responsibilities:
Hosting clients and other stakeholders with the ability to provide personalized customer experience
Acknowledge selling of watches, accessories and services as main task and exceeds turnover targets set by the Boutique Manager
Identify and/or create sales opportunities inside and outside boutique environment to activate network to recruit prospects and clients
Find ever new and creative means to exceed client’s expectations
Establish strong personal relationships with clients from different backgrounds.
Support these relationships through constant focus and attention on CRM. Develop and maintain client database and manage clienteling activities on a day to day basis.
Handle customer service requests and respective processes.
Know the history, products and partnerships of each brand, as well as the watch and luxury industries.
Deliver outstanding client service and treatment to make a clear difference vs. competition.
Act as a brand ambassador in and out of the boutique.
Organize and execute all operational tasks in detail and with care.
Maintain the boutique according to visual merchandising standards.
Be part of a boutique team and support the overall organization of the boutique with a strong team approach.
Profile:
1-2 years of experience in sales or hospitality
High emotional intelligence and general education
Perfect understanding of client satisfaction and luxury experience and strong sense for etiquette and human behavior
Result-oriented and driven
Strong selling skills
Able to handle large diversity of tasks in a timely manner
Able to adapt approach individually to respective client
Open and outgoing personality
Has perfect manners and can maintain a conversation elegantly
Creative, curious and versatile
Strong team player with good interpersonal competences and empathetic
Excellent communicator with ability to develop strong networks
Fluent in local language and English and ideally one more relevant tourist language
Applicants with background in Sales or Hospitality preferred
Salary Range: $20+/hour
Read LessAbout CH Premier Jewelers:
CH Premier Jewelers is the quintessential jewelry and watch retailer in the California Bay Area's Silicon Valley. We bring an extensive and unrivaled selection of haute horology timepieces, fine jewelry, bridal selection, and gifts & accessories, while providing a welcoming and comfortable shopping experience in Westfield Valley Fair and Stanford Shopping Center locations.
Operations Specialist Responsibilities:
Ensure daily inventory counts are performed and assist in discrepancy reconciliations.Facilitate movement of all products, including shipments from external brands, internal transfers, and movement throughout the store, are handled in compliance with quality controls and in a timely mannerManage e-commerce orders and after sales services. Fulfill and ship e-commerce orders. Communicate with Client Specialists and clients to provide response to inquiries, product information, and delivery estimates.Close out daily batches and complete daily bookkeeping procedures. Ensure proper procedures are followed regarding cash, tax exemptions, wires, financing, etc.Constantly review and improve operational flow and give recommendations to enhance, create tools to improve operational efficiency and productivity.Implements store policies, procedures and guidelines, and champion compliance among the store teamPartner with Client Specialists and management to optimize sales opportunities. Assist in sales processes to support seamless client experienceAssist in managing in-store events and activations in collaboration with Marketing and store managementResponsible for back office and administration of the store. Order store supplies & maintenance needsReviewing all visual elements in the store and communicate missing or damaged pieces to store leadershipReport and track KPIs and perform business reviews with store management and brandsPerform ad hoc duties as needed
Qualifications
Minimum 3 years retail, hospitality, and/or operations experienceAbility to work in a fast-paced, changing environment.Understanding of client satisfaction and luxury experience and strong sense for etiquette and human behaviorAble to handle large diversity of tasks in a timely mannerStrong team player with good interpersonal competencies and empatheticWeekends and holidays may be required.Graduate gemologist degree or previous Gemological Institute of America (GIA) course work preferred Read LessAbout CH Premier Jewelers:
CH Premier Jewelers is the quintessential jewelry and watch retailer in the California Bay Area's Silicon Valley. We bring an extensive and unrivaled selection of haute horology timepieces, fine jewelry, bridal selection, and gifts & accessories, while providing a welcoming and comfortable shopping experience in Westfield Valley Fair and Stanford Shopping Center locations.
Purpose:
CH Premier is sourcing an administrative and sales professional who has a demonstrated track record in administrative roles and driving sales performance in a flagship boutique environment. You are expected to support the operations and administrative tasks of the boutique, as directed by management, and support with hosting clients and driving sales when necessary.
Boutique Audit Performance
• Understand and comply with all security and operational policies and procedures for the Group, Maison and boutique
• On a daily basis ensure efficient execution of shipping repairs, receiving and transfer out of product, receiving all logistic deliveries
• Actively participate in daily/ monthly and annual product inventories and cycle counts for watches, accessories and straps to prepare and ensure a successful audit in partnership with the boutique manager
• Communicate with the supply chain team any requests for product replenishment and status
• Proactively check and ensure that all physical inventory is correctly reflected in the system
• Assist with special projects, as needed (i.e. price changes)
Aftersales and Customer Service Support
• Oversee all incoming and outgoing repairs
• Take images of all repairs before they are shipped to the manufacturer
• Ensure 100% satisfaction for after sales clients and manage/ exceed client expectations
• Appropriately resolve client issues/concerns and escalate as needed to management.
Back of House Operations
• Organize storage of watches, warranty cards, accessories
• Ensure seamless selling ceremony for the team
• Organize and update on a regular basis back office area
• Assist in the merchandising and daily maintenance of displays and back-stock
• Review and order all relevant supplies for boutique operations in partnership with Boutique Manager
• Review and report any store maintenance issues, coordinate with local contractors/ vendors in partnership with manager
Selling Support for Sales Floor
• Be on standby to support sales staff during client presentation
• Assist with hospitality during sales presentations
• Assist with invoicing of the sales and wrapping of the packaging in line with corporate guidelines when all other Client Specialists are unable to assist
• Following managers direction if assistance is needed on the sales floor at any time
Requirements:
• College degree preferred
• 3+ years previous experience in watches or high-value luxury product sales preferred
• Strong understanding of Customer Service needs and customer priorities.
• Excellent computer skills
• Additional language skills are a plus
• Excellent interpersonal and communication skills are required
• Strong understanding of Customer Service needs Strong attention to detail with the ability to manage multiple tasks simultaneously and with precision
• Self-starter with team-player approach
• Must be available to work retail hours including nights and weekends
Read LessVacheron Constantin is looking for a Client Specialist who has a demonstrated track record in building client relationships and delivering exceptional customer service. As an Ambassador of the Maison, you are expected to achieve and exceed sales targets, as directed by management, and proactively develop a client portfolio.
KEY RESPONSIBILITIES
Sales Achievement & Client Development:
· Consistently achieve and/or exceed the individual and boutique monthly sales target, as directed by management.
· Cultivate strong client relationships whether in or outside the boutique representing the organization
· Demonstrate ability to proactively bring in new and develop existing clientele
· Develop high-value and bespoke sales, with a focus on cultivating Les Cabinotiers clientelle
· Ensure each client receives exceptional customer service
· Provide expert product knowledge and Maison history
· Assist clients with Customer Service needs, before or after sales
· Maintain brand’s high standards.
Client Relationship Management:
· Cultivate strong client relationships through exceptional service and Maison-specific CRM initiatives
· Standards of CRM outreach for clienteling, client follow-up are maintained.
· Consistently and accurately, capture client data for follow-up and relationship building, effectively utilizing the tools that are available.
· Appropriately resolve client issues/concerns and escalate as needed to Management.
· Partner with Management to develop a plan to support, and participate to, in-store and offsite events and networking.
Daily Boutique Operations:
· Understand and comply with all security and operational policies and procedures for the Group, Maison and boutique
· Assist with daily set-up and breakdown of the boutique, and communicate on any maintenance issues
· Assist in the merchandising and daily maintenance of displays and back-stock
· Actively participate in daily and annual inventories and cycle counts to prepare and ensure a successful audit
· Assist with special projects, as needed (i.e. price changes, supporting back office responsibilities, etc.)
JOB PROFILE
Education:
· College degree preferred
Required Experience:
2 to 5 years of previous experience in luxury retail, service or hospitality environmentGeneral knowledge and or interest of timepiece movements
Technical Skills / Abilities:
· Strong understanding of Customer Service needs and customer priorities.
· Excellent computer skills
· SAP exposure is a plus.
Personal Skills:
· Additional language skills are a plus
· Excellent interpersonal and communication skills are required
· Strong understanding of Customer Service needs strong attention to detail with the ability to manage multiple tasks simultaneously and with precision
· Self-starter with team-player approach
· Must be available to work retail hours including nights and weekends
Salary Range: $20+/hour
Read Less
Mission:
The TUDOR Client Advisor is responsible for delivering stellar client experience and for achieving his/her personal sales targets as well as those of the boutique. He/she needs to act as an ambassador of TUDOR at all times with client satisfaction being his/her utmost goal.
Responsibilities:
Hosting clients and other stakeholders with the ability to provide personalized customer experience
Acknowledge selling of watches, accessories and services as main task and exceeds turnover targets set by the Boutique Manager
Identify and/or create sales opportunities inside and outside boutique environment to activate network to recruit prospects and clients
Find ever new and creative means to exceed client’s expectations
Establish strong personal relationships with clients from different backgrounds.
Support these relationships through constant focus and attention on CRM. Develop and maintain client database and manage clienteling activities on a day to day basis.
Handle customer service requests and respective processes.
Know TUDOR's history, products and partnerships as well as the watch and luxury industries.
Deliver outstanding client service and treatment to make a clear difference vs. competition.
Act as a brand ambassador in and out of the boutique.
Organize and execute all operational tasks in detail and with care.
Maintain the boutique according to global TUDOR visual merchandising standards.
Be part of a boutique team and support the overall organization of the boutique with a strong team approach.
Take on a championship role (Visual Merchandising, Operations, Customer Service, CRM etc) to participate to the boutique administration and elevate the BTQ KPI.
Profile:
1-2 years of experience in sales or hospitality
High emotional intelligence and general education
Perfect understanding of client satisfaction and luxury experience and strong sense for etiquette and human behavior
Result-oriented and driven
Strong selling skills
Able to handle large diversity of tasks in a timely manner
Able to adapt approach individually to respective client
Open and outgoing personality
Has perfect manners and can maintain a conversation elegantly
Creative, curious and versatile
Strong team player with good interpersonal competences and empathetic
Excellent communicator with ability to develop strong networks
Fluent in local language and English and ideally one more relevant tourist language
Applicants with background in Sales or Hospitality preferred
Salary Range: $20+/hour
Read Less
Mission:
The OMEGA Client Advisor is responsible for delivering stellar client experience and for achieving his/her personal sales targets as well as those of the boutique. He/she needs to act as an ambassador of OMEGA at all times with client satisfaction being his/her utmost goal.
Responsibilities:
Hosting clients and other stakeholders with the ability to provide personalized customer experience
Acknowledge selling of watches, accessories and services as main task and exceeds turnover targets set by the Boutique Manager
Identify and/or create sales opportunities inside and outside boutique environment to activate network to recruit prospects and clients
Find ever new and creative means to exceed client’s expectations
Establish strong personal relationships with clients from different backgrounds.
Support these relationships through constant focus and attention on CRM. Develop and maintain client database and manage clienteling activities on a day to day basis.
Handle customer service requests and respective processes.
Know OMEGA's history, products and partnerships as well as the watch and luxury industries.
Deliver outstanding client service and treatment to make a clear difference vs. competition.
Act as a brand ambassador in and out of the boutique.
Organize and execute all operational tasks in detail and with care.
Maintain the boutique according to global OMEGA visual merchandising standards.
Be part of a boutique team and support the overall organization of the boutique with a strong team approach.
Take on a championship role (Visual Merchandising, Operations, Customer Service, CRM etc) to participate to the boutique administration and elevate the BTQ KPI.
Profile:
1-2 years of experience in sales or hospitality
High emotional intelligence and general education
Perfect understanding of client satisfaction and luxury experience and strong sense for etiquette and human behavior
Result-oriented and driven
Strong selling skills
Able to handle large diversity of tasks in a timely manner
Able to adapt approach individually to respective client
Open and outgoing personality
Has perfect manners and can maintain a conversation elegantly
Creative, curious and versatile
Strong team player with good interpersonal competences and empathetic
Excellent communicator with ability to develop strong networks
Fluent in local language and English and ideally one more relevant tourist language
Applicants with background in Sales or Hospitality preferred
Salary Range: $20+/hour
Read Less