Keyholder Position Join the Jennifer Fisher retail team and help us deliver world class experiences for our clients. As a Keyholder, your mission will be to build deep and personal connections with our clients while driving sales and enhancing loyalty to the Jennifer Fisher brand. The Key Holder is responsible for partnering with the Store Manager and Assistant Manager to help motivate the store team to uphold our tradition of creating a memorable shopping experience for all of our customers. Specific Responsibilities Would Include The Key Holder is responsible for partnering with the Store Manager and Assistant Manager to help motivate the store team to uphold our tradition of creating a memorable shopping experience for all of our customers. Sales Generation: Consistently motivates the sales team to ensure they are achieving and exceeding individual sales goals and other key performance indicators (KPIs) as determined by the Company. Supports the Store Manager in the achievement of total store goals and KPIs as determined by the Company. In partnership with Store Manager and Assistant Store Manager, educates the sales team on store sales plan, personal sales goals and store statistics and motivates the team to achieve goals. Leading by example on Sales Floor and achieving individual sales goals. Customer Service: Creates a customer service focused environment by consistently exhibiting best practices with regards to customer service, sales generation and customer outreach. Demonstrates sales leadership by maintaining high energy, playing an active role on the sales floor and coaching associates on clienteling processes and standards. Develops a strong knowledge of Company history, brand aesthetic, brand philosophy and lifestyle and effectively communicates such information to sales team and customers in order to assist with sale generation. Develops a strong knowledge of Company products, including sizing, materials, construction, inventory level and sales trends and effectively communicates such information to customers in order to assist with sale generation. Handles escalated Customer Service issues or concerns. Assists with other Customer Service related projects as directed by Store Manager. Team Development: Coordinates the daily activities of the sales team. Ensures that all team members are complying with Company Policy
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