Job Title: Business Service Representative
Reports to: Center Manager
Office Location: Southwest Suburban Cook County American Job Center
Position Classification: Non-Exempt
Primary Objective: Evaluate applicant abilities, qualifications, and skill enhancements needs. Engage with employer and customers to determine talent need, and refer appropriate applicants and candidates for job openings or work-based learning opportunities.
Essential Job Functions:
Provide Extreme Customer Service.Exceed performance goals (team goals include all program performance).Actively engage all relevant operational units to successful respond to employers and job seeker needs, staff, the team, centers and the broader workforce system.Contact new and existing assigned employer customer to discuss their needs, and to explain how specific products and services could meet these needs.Identify business customer needs and develop company-base solutions. Develop and present proposals. Involve appropriate company resources throughout the consultative and service cycle.Verify that job orders and minimum qualifications criteria are accurate and that recruitment needs are being met. Ability to learn products, services and procedures of workforce partnership.Possess a comprehensive understanding of economic development initiative and governmental services.Act as a business resource to the customer and provide ‘industry expert,’ executive-level consultative services.Analyze activities and trends, and understanding industry terminology and concepts. Recognize and assess applicant skill levels.Refer applicants for specific skills assessments and evaluate the qualifications and assessment results. Work with the resources available on the sector-base team to assist jobseekers with Presenting a positive imageResume development and customizationInterview skills and mock interviewsPersonal appearanceInterview debriefs Teach company research techniquesPerform Activities and Provide case management duties for WIOA- Eligible individuals, which includes the following.Searches for Qualified candidates according to relevant job criteria using computer databases, internet recruiting, cold calls and employee referrals. Job fairs and advertisements. Contact potential applicants to inform them of employment opportunities, selection criteria, job fit and application details. Refer client to internal and external community services or resources. Understand all program and funding sources available to customers so that use of resources is maximized via dual enrollment where appropriate.Have a complete working knowledge of WIOA legislation and the local policies that relate to program outcomes.Assess individual needs and develop and individual Employment Plan that addresses needs to be addressed before q quality job referral can be made with confidence. Review the IEP to sustain the customer on a path to success and quality employment.Assist in publicizing job openings, to include addressing civic and social groups, and disseminate information concerning possible job openings and career opportunities.Maintain records concerning job openings and position descriptions. Interview, evaluate and rate individual job seekers on the following; work history, training, education and job skills, and the validity of such information. Select and refer qualified applicants to employers. Establish and maintain relationships with hiring managers to stay abreast of current and future hiring and business needs.Maintain current knowledge of Equal Employment Opportunity (EEO) and Affirmative Action guidelines, and laws such as the American with Disabilities Act. (ADA)Conduct on the Job Training Program contracts Consult with managerial or supervisory personnelOther duties as assigned or needed.Qualifications: A Bachelor’s Degree in Human Resources or a related field or study, or equivalent work experience is required.
Experience: A minimum of three years experience in a field related to workforce development is strongly preferred.
Skills/Abilities: Excellent interpersonal skills. Strong computer proficiency to include: experience with databases, Excel, Word Access, Internet, E-mail, and other Microsoft programs. Be career oriented and work independently as well as part of a team. Proven ability in providing services in a business-to business environment. Utilize various online and screening/assessment tools to identify and qualify candidates. Phone screen and interviewing potential candidates. Must have excellent time management, communication skills (written and verbal), and the ability to multitask. Friendly, outgoing and professional demeanor. Ability to manage multiple projects simultaneously in a fast –pace work environment.
Other: Ability to lean and apply Federal and State policies as they relate to a particular program area knowledge of local community resources preferred. Bilingual preferred.
Must have a vehicle, a valid driver’s license, and adequate auto liability insurance. Must be able to travel as needed
Read LessPosition Title: Adult and Youth Career Coach (Chicago and North Riverside, IL)
Reports to: Program Manager
Status: Non-exempt
Type: Full-time
JOB DESCRIPTION: Responsible for providing quality case management service for approximately 50 clients consisting of low income adults and at-risk youth leading participants to self-sufficiency. Responsible for developing and positively executing action plans with participants, including training credentials, post-secondary, and employment obtainment.
DUTIES AND RESPONSIBILITIES· Adheres to the mission and Core Values of SER.
· Maintains a caseload of between 45 and 50 Adult 18+ and Youth 16-24.
· Shows interest and concern for all individuals, recognizes them as “customers,” and treats them with respect· Interviews customers or their authorized representatives to gather information to assess service needs and to complete the intake process, which includes data entry into Career Connect Data System.
· Completes weekly reports that include hires, placements, retention, GED attendance, and testing to see service gaps and act accordingly to re-engage adult or youth.
· Allocates equal time for individual participants as needed to assist with progress.
· Performs street/home/training provider/employment visits to all participants on caseload.
· Performs follow-up with youth and employers after placement and performs site visits
· Assures maintenance of case files on all participants, including eligibility documentation and information regarding assessment, referrals, training, education, employment and follow-up, are accurate and complete.
· Works with partnerships with appropriate public and private agencies that provide services to the customers and families, including outreach activities with schools, street, community- and faith-based organizations.
· Matches screened and qualified participants to job openings or relevant training and address any job barriers before referral to designated staff, along with assisting in job development and base learning activities.
· Assists in securing employment verifications.
· Provides guidance to counseling for participants in the decision making to a career path.
· Follows safety measures with youth indoors and outdoors.
· Responsible for communicating and documenting discipline issues with direct supervisor.
· Provides choices for customers and guide them in making positive decisions. Works on self-esteem building with all participants by implementing Life Skills workshops.
· Maintains working knowledge of all program statements of work and performance goals.
· Coordinates activities with the youth team to developed leadership opportunities and adult mentoring activities.
· Coordinates and facilitates field trips such as employer site visits and college tours.
· Assists in evaluating current procedures and practices for accomplishing objectives. Implements alternative methods for improvement of program.
· Collects data and information for periodic program evaluations.
· Maintains communication and a positive relationship with other team members.
· Must be willing to work occasional evening and weekend hours.
· Attends all staff meetings.
· Performs other duties as assigned.
Required Qualifications:
1. BA/BS degree in related field preferred, or two years related work experience, academic or vocational training, including proof of in-house training and experience with at-risk youth
2. Must be willing to obtain official transcripts for all degrees and/or credits
3. Excellent communication skills
4. Access to a vehicle and valid Illinois driver’s license
5. Willingness to travel locally
6. Proficiency in computer applications
7. Must be able to pass a criminal background check
8. Must be willing to become a mandated reporter
9. Must be bilingual (Spanish/English)
Desired Qualifications
Experience with at-risk youth and or low income adultsSocial work experienceFamiliarity with Illinois Workforce Innovation Opportunity ActExperience working with juvenile justiceExperience utilizing Career Connect or other state case management data basesRead Less
Community Navigation Specialist
Overview
"We aim to cultivate a thriving clean energy workforce, fostering both environmental stewardship and economic prosperity for all Illinois residents. As Governor JB Pritzker emphasizes, our goal is to ensure that every individual in Illinois can access well-paying jobs of the future, all while contributing to a cleaner, more sustainable world.
The Illinois Department of Commerce and Economic Opportunity (DCEO) has overseen the implementation of workforce and economic development initiatives outlined in the Climate and Equitable Jobs Act (CEJA). These initiatives are designed to prepare Illinois residents for careers in the clean energy sector and to support the expansion of clean energy businesses. Importantly, CEJA programs prioritize individuals residing in communities that have historically encountered economic challenges and environmental degradation. The overarching objective is to cultivate a diverse and inclusive workforce within the clean energy industry, thereby addressing systemic disparities and fostering equitable growth."
Job Description
The Community Navigation Specialist serves to actively engaging with the community to share information about upcoming clean energy job opportunities. They educate individuals on various employment options and guide them toward educational institutions for necessary training, facilitating a smooth transition to more lucrative careers. This role involves leadership responsibilities that enhance professional development and improve leadership skills. Additionally, the Specialist helps train staff, ensuring they meet standards during outreach events and weekly facilitation sessions.
Duties and Responsibilities
Fully grasp the Mission and Vision of SER and the CEJA grant, ensuring you possess the essential information to become the ideal brand ambassador. Your role is to accurately educate the community on how SER and CEJA are dedicated to serving them.
Establish and nurture connections with schools, training centers, higher education institutions, religious institutions, businesses, shelters, and other relevant entities with the goal of delivering presentations to students, faculty, congregations, and other audiences about career opportunities in clean energy and ways to engage in this field.
Punctuality, articulate communication, and self-motivation are essential. It is important to hold oneself accountable to meet the weekly, monthly, quarterly, and yearly community engagement goals outlined in the CEJA contractual grant agreement.
Maximize branding and advertising potential by spearheading the development of marketing campaigns encompassing email, text, and Facebook blasts. Engage in community surveys, door-to-door outreach, event coordination, fundraisers, distribution of flyers and door hangers, and other promotional activities. Ensure prospective participants of CEJA are well-informed about the services offered, guiding them on the path to a brighter future.
Type speed of 50 words per minute, proficiently retrieve and analyze relevant data from surveys and contractual objectives. Compile essential information to facilitate accurate data entry tasks. Subsequently, organize results on spreadsheets and ensure timely submission to the direct supervisor.
Demonstrates a positive demeanor, maintains a professional appearance, and exhibits a fervent commitment to bridging the gap of poverty, striving for equal opportunities for all to pursue lucrative careers and attain financial independence. Displays genuine interest, empathy, and comprehension towards individuals impacted by systemic oppression. Willingness to undertake additional responsibilities as required.
Requirements
The applicant must possess a fully insured vehicle and be willing to transport marketing materials to each location for presentation purposes. This role entails extensive outreach and local travel to promote community awareness.
Take on extra daily responsibilities to enhance and refine your leadership skills. This will equip you with the necessary abilities and strategies to transition into higher leadership or management positions in the future.
The individual should be able to lift at least 20 to 50 pounds.
"Applicants should possess a vibrant energy and be adept at interacting with unfamiliar individuals in a professional capacity, effectively communicating the range of services provided by SER and CEJA."
Exceptional communication abilities, adept in collaborating with individuals impacted both directly and indirectly by systemic oppression.
Ability to travel to various locations in Chicago and valid Illinois driver’s license.
Proficiency in computer applications is required, along with the ability to successfully pass a criminal background check. Also, candidates must demonstrate the capacity to work a full workday weekly.
Desired Qualifications
Passionate about recruitment with some sales experience, possessing a BA/BS degree in education, social services, youth development, psychology, or a related field, or currently pursuing such a degree, along with two years of relevant work experience. Bilingual in Spanish, residing near the primary office, with a deep understanding of the Little Village community and its inhabitants.
Even if you do not meet every requirement listed above, we encourage you to apply anyway! Research indicates that marginalized communities, including women and people of color, often hesitate to apply for jobs unless they meet every single qualification. At Central States SER we are committed to creating an inclusive, diverse, equitable, and accessible workplace where everyone feels they belong. So, if you are enthusiastic about this role but your previous experience does not perfectly match every qualification in the job description, we urge you to still consider applying. You might be the ideal candidate for this position or another opportunity within our organization!
Job Title: Business Service Representative
Reports to: Center Manager
Office Location: Southwest Suburban Cook County American Job Center
Position Classification: Non-Exempt
Primary Objective: Evaluate applicant abilities, qualifications, and skill enhancements needs. Engage with employer and customers to determine talent need, and refer appropriate applicants and candidates for job openings or work-based learning opportunities.
Essential Job Functions:
Provide Extreme Customer Service.Exceed performance goals (team goals include all program performance).Actively engage all relevant operational units to successful respond to employers and job seeker needs, staff, the team, centers and the broader workforce system.Contact new and existing assigned employer customer to discuss their needs, and to explain how specific products and services could meet these needs.Identify business customer needs and develop company-base solutions. Develop and present proposals. Involve appropriate company resources throughout the consultative and service cycle.Verify that job orders and minimum qualifications criteria are accurate and that recruitment needs are being met. Ability to learn products, services and procedures of workforce partnership.Possess a comprehensive understanding of economic development initiative and governmental services.Act as a business resource to the customer and provide ‘industry expert,’ executive-level consultative services.Analyze activities and trends, and understanding industry terminology and concepts. Recognize and assess applicant skill levels.Refer applicants for specific skills assessments and evaluate the qualifications and assessment results. Work with the resources available on the sector-base team to assist jobseekers with Presenting a positive imageResume development and customizationInterview skills and mock interviewsPersonal appearanceInterview debriefs Teach company research techniquesPerform Activities and Provide case management duties for WIOA- Eligible individuals, which includes the following.Searches for Qualified candidates according to relevant job criteria using computer databases, internet recruiting, cold calls and employee referrals. Job fairs and advertisements. Contact potential applicants to inform them of employment opportunities, selection criteria, job fit and application details. Refer client to internal and external community services or resources. Understand all program and funding sources available to customers so that use of resources is maximized via dual enrollment where appropriate.Have a complete working knowledge of WIOA legislation and the local policies that relate to program outcomes.Assess individual needs and develop and individual Employment Plan that addresses needs to be addressed before q quality job referral can be made with confidence. Review the IEP to sustain the customer on a path to success and quality employment.Assist in publicizing job openings, to include addressing civic and social groups, and disseminate information concerning possible job openings and career opportunities.Maintain records concerning job openings and position descriptions. Interview, evaluate and rate individual job seekers on the following; work history, training, education and job skills, and the validity of such information. Select and refer qualified applicants to employers. Establish and maintain relationships with hiring managers to stay abreast of current and future hiring and business needs.Maintain current knowledge of Equal Employment Opportunity (EEO) and Affirmative Action guidelines, and laws such as the American with Disabilities Act. (ADA)Conduct on the Job Training Program contracts Consult with managerial or supervisory personnelOther duties as assigned or needed.Qualifications: A Bachelor’s Degree in Human Resources or a related field or study, or equivalent work experience is required.
Experience: A minimum of three years experience in a field related to workforce development is strongly preferred.
Skills/Abilities: Excellent interpersonal skills. Strong computer proficiency to include: experience with databases, Excel, Word Access, Internet, E-mail, and other Microsoft programs. Be career oriented and work independently as well as part of a team. Proven ability in providing services in a business-to business environment. Utilize various online and screening/assessment tools to identify and qualify candidates. Phone screen and interviewing potential candidates. Must have excellent time management, communication skills (written and verbal), and the ability to multitask. Friendly, outgoing and professional demeanor. Ability to manage multiple projects simultaneously in a fast –pace work environment.
Other: Ability to lean and apply Federal and State policies as they relate to a particular program area knowledge of local community resources preferred. Bilingual preferred.
Must have a vehicle, a valid driver’s license, and adequate auto liability insurance. Must be able to travel as needed
Read LessJob Title: Business Service Representative
Reports to: Center Manager
Office Location: Southwest Suburban Cook County American Job Center
Position Classification: Non-Exempt
Primary Objective: Evaluate applicant abilities, qualifications, and skill enhancements needs. Engage with employer and customers to determine talent need, and refer appropriate applicants and candidates for job openings or work-based learning opportunities.
Essential Job Functions:
Provide Extreme Customer Service.Exceed performance goals (team goals include all program performance).Actively engage all relevant operational units to successful respond to employers and job seeker needs, staff, the team, centers and the broader workforce system.Contact new and existing assigned employer customer to discuss their needs, and to explain how specific products and services could meet these needs.Identify business customer needs and develop company-base solutions. Develop and present proposals. Involve appropriate company resources throughout the consultative and service cycle.Verify that job orders and minimum qualifications criteria are accurate and that recruitment needs are being met. Ability to learn products, services and procedures of workforce partnership.Possess a comprehensive understanding of economic development initiative and governmental services.Act as a business resource to the customer and provide ‘industry expert,’ executive-level consultative services.Analyze activities and trends, and understanding industry terminology and concepts. Recognize and assess applicant skill levels.Refer applicants for specific skills assessments and evaluate the qualifications and assessment results. Work with the resources available on the sector-base team to assist jobseekers with Presenting a positive imageResume development and customizationInterview skills and mock interviewsPersonal appearanceInterview debriefs Teach company research techniquesPerform Activities and Provide case management duties for WIOA- Eligible individuals, which includes the following.Searches for Qualified candidates according to relevant job criteria using computer databases, internet recruiting, cold calls and employee referrals. Job fairs and advertisements. Contact potential applicants to inform them of employment opportunities, selection criteria, job fit and application details. Refer client to internal and external community services or resources. Understand all program and funding sources available to customers so that use of resources is maximized via dual enrollment where appropriate.Have a complete working knowledge of WIOA legislation and the local policies that relate to program outcomes.Assess individual needs and develop and individual Employment Plan that addresses needs to be addressed before q quality job referral can be made with confidence. Review the IEP to sustain the customer on a path to success and quality employment.Assist in publicizing job openings, to include addressing civic and social groups, and disseminate information concerning possible job openings and career opportunities.Maintain records concerning job openings and position descriptions. Interview, evaluate and rate individual job seekers on the following; work history, training, education and job skills, and the validity of such information. Select and refer qualified applicants to employers. Establish and maintain relationships with hiring managers to stay abreast of current and future hiring and business needs.Maintain current knowledge of Equal Employment Opportunity (EEO) and Affirmative Action guidelines, and laws such as the American with Disabilities Act. (ADA)Conduct on the Job Training Program contracts Consult with managerial or supervisory personnelOther duties as assigned or needed.Qualifications: A Bachelor’s Degree in Human Resources or a related field or study, or equivalent work experience is required.
Experience: A minimum of three years experience in a field related to workforce development is strongly preferred.
Skills/Abilities: Excellent interpersonal skills. Strong computer proficiency to include: experience with databases, Excel, Word Access, Internet, E-mail, and other Microsoft programs. Be career oriented and work independently as well as part of a team. Proven ability in providing services in a business-to business environment. Utilize various online and screening/assessment tools to identify and qualify candidates. Phone screen and interviewing potential candidates. Must have excellent time management, communication skills (written and verbal), and the ability to multitask. Friendly, outgoing and professional demeanor. Ability to manage multiple projects simultaneously in a fast –pace work environment.
Other: Ability to lean and apply Federal and State policies as they relate to a particular program area knowledge of local community resources preferred. Bilingual preferred.
Must have a vehicle, a valid driver’s license, and adequate auto liability insurance. Must be able to travel as needed
Read LessPosition Title: Adult and Youth Career Coach Maywood
Reports to: Program Manager
Status: Non-exempt
Type: Full-time
JOB DESCRIPTION: Responsible for providing quality case management service for approximately 50 clients consisting of low income adults and at-risk youth leading participants to self-sufficiency. Responsible for developing and positively executing action plans with participants, including training credentials, post-secondary, and employment obtainment.
DUTIES AND RESPONSIBILITIES· Adheres to the mission and Core Values of SER.
· Maintains a caseload of between 45 and 50 Adult 18+ and Youth 16-24.
· Shows interest and concern for all individuals, recognizes them as “customers,” and treats them with respect· Interviews customers or their authorized representatives to gather information to assess service needs and to complete the intake process, which includes data entry into Career Connect Data System.
· Completes weekly reports that include hires, placements, retention, GED attendance, and testing to see service gaps and act accordingly to re-engage adult or youth.
· Allocates equal time for individual participants as needed to assist with progress.
· Performs street/home/training provider/employment visits to all participants on caseload.
· Performs follow-up with youth and employers after placement and performs site visits
· Assures maintenance of case files on all participants, including eligibility documentation and information regarding assessment, referrals, training, education, employment and follow-up, are accurate and complete.
· Works with partnerships with appropriate public and private agencies that provide services to the customers and families, including outreach activities with schools, street, community- and faith-based organizations.
· Matches screened and qualified participants to job openings or relevant training and address any job barriers before referral to designated staff, along with assisting in job development and base learning activities.
· Assists in securing employment verifications.
· Provides guidance to counseling for participants in the decision making to a career path.
· Follows safety measures with youth indoors and outdoors.
· Responsible for communicating and documenting discipline issues with direct supervisor.
· Provides choices for customers and guide them in making positive decisions. Works on self-esteem building with all participants by implementing Life Skills workshops.
· Maintains working knowledge of all program statements of work and performance goals.
· Coordinates activities with the youth team to developed leadership opportunities and adult mentoring activities.
· Coordinates and facilitates field trips such as employer site visits and college tours.
· Assists in evaluating current procedures and practices for accomplishing objectives. Implements alternative methods for improvement of program.
· Collects data and information for periodic program evaluations.
· Maintains communication and a positive relationship with other team members.
· Must be willing to work occasional evening and weekend hours.
· Attends all staff meetings.
· Performs other duties as assigned.
Required Qualifications:
1. BA/BS degree in related field preferred, or two years related work experience, academic or vocational training, including proof of in-house training and experience with at-risk youth
2. Must be willing to obtain official transcripts for all degrees and/or credits
3. Excellent communication skills
4. Access to a vehicle and valid Illinois driver’s license
5. Willingness to travel locally
6. Proficiency in computer applications
7. Must be able to pass a criminal background check
8. Must be willing to become a mandated reporter
9. Must be bilingual (Spanish/English)
Desired Qualifications
Experience with at-risk youth and or low income adultsSocial work experienceFamiliarity with Illinois Workforce Innovation Opportunity ActExperience working with juvenile justiceExperience utilizing Career Connect or other state case management data bases
Job Title: Career Coach
Reports to: Program Manager
Office Location: Central States SER, Jobs for Progress
Position Classification: Non-Exempt
Primary Objectives of Position: Provide comprehensive case management services to participants to enable them to reach their stated employment objective and self-sufficiency. Achieve performance goals for the program as set forth by the board contract.
Essential Job Functions:
Adheres to SER’s Mission Develop and maintain a working knowledge of program legislation and the local policies related to program expectations and performance outcomes.Determine eligibility and suitability for program services.Assist in planning, organizing and implementing employment and training curricula.Support ongoing recruitment and intake activities for program participants.Assist participants in identifying vocational goals.Develop Individual Employment Plan based on formal and informal assessment data and enter plan data into participant database.Refer customer to job search, work experience, training or other appropriate activities based on individual assessment.Conduct training, remediation and ongoing assessment for participant's needs and progress.Deliver training and other instruction that will strengthen customer's employability.Communicate with participants by providing job performance feedback through designated worksite documentation.Generate reports to measure progress towards recruitment and performance goals.Maintain customer case management records in electronic and paper file.Measures and reports number of registrations on a weekly basisProvide crisis intervention and referral services as necessary.Expand community and family involvement and interest in other workforce center programs and services.Participate in community programs is able to travel and provide program presentations.Perform all other business, educational and community service duties as assigned.May do community outreach activities to increase enrollment levelsOther Job Duties: This job description is not intended to be all-inclusive. Therefore, the employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required. The company reserves the right to revise or change job duties as business requirements dictate. It is mutually agreed that the job description does not constitute a written or implied contract of employment. It is also understood that the company reserves the right to change work schedules as required, including overtime.
Qualifications:
Education: Bachelor's degree (preferably in Human Services, Business, or Education area) or equivalent experience
Experience: Minimum of 1-year experience in human/customer service. Previous experience in the employment/training field preferred.
Skills/Abilities: Ability to establish rapport with, and motivate disadvantaged participants to participate in work activities. Excellent oral and written communication skills. Ability to work well both independently and as part of a team. Excellent problem solving and critical thinking skills. Ability to organize and prioritize tasks. Excellent keyboarding skills with good accuracy. Computer literacy and comfort working in a variety of internet based systems. Basic knowledge and working skills in Microsoft Excel and PowerPoint. Ability to work in a professional environment and will be expected to attain the FCWP certification as required.
Additional Requirements: Must have valid driver's license and adequate vehicle insurance coverage.
