INTRODUCTION:
Central Neighborhood Health Foundation is a Federally Qualified Healthcare Center (FQHC) committed to the Triple Aim as described by the Institute for Healthcare Improvement. Improving the US health care system requires simultaneous pursuit of three aims: 1) improving the experience of care, 2) improving the health of populations, and 3) reducing per capita costs of health care. Preconditions for this include the enrollment of an identified population, a commitment to universality for its members, and the existence of an organization (an "integrator") that accepts responsibility for all three aims for that population.
SUMMARY:
The Medical Assistant performs routine (noninvasive) patient care functions as described by license health care personnel following established clinical protocols, policies and procedures within defined scope of education, training and responsibilities.
ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following functions:
Collects and records patient data including height, weight, BMI, temperature, pulse, respiration rate and blood pressure, pulse oximeter and peak flow measurement according to established policies and procedures.
Applies warm or cold compresses.
Collects urine, sputum and stool specimens by noninvasive techniques.
Administers immunizations and medications per provider's order after a licensed healthcare professional verifies the correct medication and dosage. Verification of competency is required.
Performs venipuncture to obtain blood specimens.
Performs simple lab tests, including urine pregnancy tests and finger sticks after appropriate training and verification of competency.
Shaves and prepares the patients skins with antiseptic solution and explains the procedure as necessary.
Performs PPD skin test placement after appropriate training and verification of competency. Documents measurement of PPD skin test and reports information directly to the provider or to a registered nurse.
Demonstrates the ability to perform initial health data collection procedures, including vision and audiometric testing.
Handles hazardous waste appropriately.
Changes needle disposal box as needed.
Applies principles of aseptic technique and infection control per policy and procedures.
Consistently uses and reinforces proper body mechanics and appropriate personnel protection equipment.
Provides basic health information and education to patients using established protocols.
Works with patients on self-management goal contracts as per disease protocol and provider direction.
Performs routine clerical functions as assigned (i.e. make appointments, chart management, telephone calls, etc.).
Takes and routes phone calls timely and efficiently.
Schedules routine and follow up appointments.
Contacts no-sow patients as directed.
Completes routine form and logs and inputs program specific data into computerized system according to established procedure as required.
Operates a computerized patient scheduling system according to organizational policies and procedures. Collaborates with providers to assure appropriate scheduling.
Implements guidelines to properly schedule patients calling in for appointments.
Participates in the follow up and monitoring of patient care services, including (but not limited) checking medical records for completeness of data, documentation of services, completion and mailing of disability forms, verification of hospital of delivery and mailing of prenatal records, relaying telephone messages to staff personnel and directing patients throughout the clinic as needed.
Accurately files all patients' labs, x-ray, EKG results and other documents after the provider has seen and signed off the information.
Maintains a clean, neat and safe environment for office operations. Completes forms for Patient Assistance programs.
Assists in quality improvement activities as directed.
Assists medical personnel with procedures and/or diagnostic exams.
Positions and drapes patient appropriately.
Informs patient which provider will see him/her and approximate time it will take before patient is seen.
Adjusts lighting as necessary.
Assembles appropriate equipment.
Assures patient privacy at all times.
Be available to assist provider as needed.
Maintains set-up for collection of all cultures and timely transport to the lab.
Accurately perform visual, hearing testing.
Notifies supervisor of repair needs and potential hazards in the workplace.
Keeps patient exam rooms and work areas clean and stocked.
Documents pertinent patient information, procedures and patient responses, following established guidelines.
A record shall be made in the patient chart or other record of each technical supportive service performed by the medical assistant, indicating clearly the name, title "MA-medical assistant", date and time.
Implements proper documentation immediately after all tasks.
Handles requests for information timely and appropriately; make sure that the provider has been aware of such request.
Maintain confidentiality at all times.
Discuss patient information only with appropriate clinic personnel when related to the care being provided.
Maintains confidentiality for all documents that contain patient identifier information.
Information given to a medical assistant about patient or family member clinical needs must be reported to the patient provider.
Observe and respect confidentiality of information in regards to fellow employees.
Assist in the maintenance, care and handling of medical equipment.
Maintains standard of cleanliness, organization and adequate level of supplies for the exam rooms or assigned work area.
Demonstrates correct and safe techniques in the use of equipment according to specific manufacturer instructions and policy and procedure manual.
Know location, purpose and use of all equipment and supplies.
Ensures that the delivery of services reflects the efficient and effective use of supplies and appropriate utilization of resources.
Orders supplies as directed and report any outdates to the appropriate person.
After competency training may perform autoclaving of supplies and instruments following manufacturer guidelines and established clinic procedures.
Reports malfunctioning equipment to the manager.
Follows appropriate procedure for cleaning of equipment.
Participate in organizational programs/committees as assigned
Participates in assigned staff and other meetings, including quality improvement, case conferences and in-service meetings.
Participates in all safety programs that may include assignment to an emergency response team.
Participates in hazardous waste and infection control assignments as required in the health center that may include being designated as an emergency responder to a hazardous substance release or spill; performing infection control data.
Performs other duties and tasks as may be required or assigned.
Teamwork and Interpersonal Skills.
Consistently demonstrates behavior models ___________mission.
Recognizes the needs of others and acts in the best interest of others.
Demonstrates courtesy, mutual respect and compassion in dealing with others.
Initiates and presents positive solutions to problems.
Acknowledges and respects differences when they exist and find ways to communicate more effectively.
Demonstrates adaptability to changes in a positive and professional manner.
Maintains positive working relationships and fosters a cooperative work environment.
Demonstrates effective working relations and works effectively as part of the team to facilitate the organization ability to meet goals and objectives.
Demonstrates the willingness to accommodate requirements or changing priorities in the workplace.
Maintain current knowledge; promote self-development and the advancement of knowledge and skills.
Attends and participates in weekly/bi-weekly/monthly staff meetings.
Attends educational programs and shares knowledge with peers.
Incorporates on the job training into job skills.
Learns new computer software skills as required.
Learns to operate equipment to problem solve malfunctions.
Responsibility and accountability for adherence to organizational and department standards and policy.
Observes department guidelines concerning absences and reports absences in accordance with departmental procedures.
Self identifies potentially unsafe systems/processes/situations and takes initiative to report to the supervisor.
Observes department guidelines to conduct personal business during breaks and lunch hour.
Observes department guidelines to limit personal phone use and does not use the phone for personal out of area calls.
Projects a positive professional image and adheres to organizational dress code.
QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE:
Completion of an accredited Medical Assistance certification program.
Knowledge and experience with Electronic Medical Records.
Minimum of one year working in the healthcare field.
Excellent interpersonal skills.
Ability to communicate clearly and effectively with patients and other external parties in a courteous and friendly manner at all times.
Superior customer service skills.
NECESSARY SKILLS:
Ability to handle confidential and sensitive information.
Ability to communicate effectively on the telephone.
Ability to relate to persons with diverse educational, socioeconomic and ethnic
backgrounds.
Ability to handle a call center environment; work quickly and multi-task.
Ability to exercise good judgment to handle calls appropriately.
Ability to demonstrate good customer service.
Bi-lingual (English/Spanish) preferred.
Strong problem-solving skills.
Ability to work independently, collaboratively, and possess strong time management
skills.
Excellent organizational skills and attention to detail.
WORK ENVIRONMENT
Described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Variations in conditions may occur under certain circumstances.
CONFIDENTIALITY
Maintains patient, employee, and Foundation confidentiality at all times, discussing patient or employee business only with appropriate parties who have a bona fide need to know; and communicating only the minimum amount of information necessary with respect to protected health information (PHI) as defined by the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
AGREEMENT AND ACCEPTANCE
I HAVE READ THE ABOVE JOB DESCRIPTION AND FULLY UNDERSTAND THE REQUIREMENTS SET FORTH AND WILL PERFORM ALL DUTIES AND RESPONSIBILITIES TO THE BEST OF MY ABILITY.
INTRODUCTION:
Central Neighborhood Health Foundation is a Federally Qualified Healthcare Center (FQHC) committed to the Triple Aim as described by the Institute for Healthcare Improvement. Improving the US health care system requires simultaneous pursuit of three aims: 1) improving the experience of care, 2) improving the health of populations, and 3) reducing per capita costs of health care. Preconditions for this include the enrollment of an identified population, a commitment to universality for its members, and the existence of an organization (an "integrator") that accepts responsibility for all three aims for that population.
SUMMARY:
The Enrollment Specialist will provide assistance with health insurance enrollment and Cal Fresh to patients. They will also assist with any questions the patient may have in regards to the insurances accepted at the clinic. The Enrollment Specialist will make follow up calls to patients if they are missing any information in their application and will ensure to input all patient information into the Electronic Health Records. Must currently be or willing to become an Enrollment Specialist to assist patients with insurance enrollment.
ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following functions:
Provides patients with educational information on manage care both in the clinic and in the community, formally or informally,
Screens patients to Identify enrollment eligibility schedules appointments for initial enrollment.
Enroll patients in Covered California marketplace.
Retention list Contact cash patients and screen them and also disenrolled members, identifying the reasons for disenrollment, assisting with re-enrollment.
Enroll patients into Cal-Fresh or assist with Cal-Fresh renewals -SAR 7
Assist patients to submit health options and medical choice forms.
Call health plan for Primary Care Physician (PCP) changes.
Educate and advise patients on available insurance and plans.
Provide assistance to patients for transportation through their health insurance and translating services.
Conduct outreach to increase the patient's roster.
Submit weekly reports regarding enrollments completed.
Assist patients with available resources regarding housing and/or employment in an effort to meet their specific needs.
Performs other related duties as assigned.
QUALIFICATION REQUIREMENTS:
To perform this job successfully an individual must be able to perform each essential duty, satisfactorily. Requirements listed below are representative of the knowledge, skill and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE:
High School Diploma or equivalent.
CAA (Certified Application Assistor) Certification required. If the incumbent has no current CAA certification, it must be obtained within 6 months of hire.
One year experience in a medical office is preferred.
CPR Certification preferred.
KNOWLEDGE, SKILLS, and ABILITIES:
Ability to communicate effectively in both written and verbal form to patients, public, medical staff, and physicians.
Must be or willing to become a Certified Enrollment Counselor.
Bilingual Spanish speaking preferred.
Knowledge of Electronic Health Records.
Knowledge about health insurances.
Excellent organizational skills and attention to detail.
Ability to work independently and possess strong time management skills.
Policy
Punctual and regular attendance is an essential responsibility of each employee at CNHF. Employees are expected to report to work as scheduled, on time and prepared to start working. Employees also are expected to remain at work for their entire work schedule. Late arrival, early departure or other absences from scheduled hours are disruptive and must be avoided.
This policy does not apply to absences covered by the Family and Medical Leave Act (FMLA) or leave provided as a reasonable accommodation under the Americans with Disabilities Act (ADA). These exceptions are described in separate policies.
WORK ENVIRONMENT
Described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Variations in conditions may occur under certain circumstances.
CONFIDENTIALITY
Maintains patient, employee, and Foundation confidentiality at all times, discussing patient or employee business only with appropriate parties who have a bona fide need to know; and communicating only the minimum amount of information necessary with respect to protected health information (PHI) as defined by the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
AGREEMENT AND ACCEPTANCE
I HAVE READ THE ABOVE JOB DESCRIPTION AND FULLY UNDERSTAND THE REQUIREMENTS SET FORTH AND WILL PERFORM ALL DUTIES AND RESPONSIBILITIES TO THE BEST OF MY ABILITY.
INTRODUCTION:
Central Neighborhood Health Foundation is a Federally Qualified Healthcare Center (FQHC) committed to the Triple Aim as described by the Institute for Healthcare Improvement. Improving the US health care system requires simultaneous pursuit of three aims: 1) improving the experience of care, 2) improving the health of populations, and 3) reducing per capita costs of health care. Preconditions for this include the enrollment of an identified population, a commitment to universality for its members, and the existence of an organization (an "integrator") that accepts responsibility for all three aims for that population.
SUMMARY:
The Enrollment Specialist will provide assistance with health insurance enrollment and Cal Fresh to patients. They will also assist with any questions the patient may have in regards to the insurances accepted at the clinic. The Enrollment Specialist will make follow up calls to patients if they are missing any information in their application and will ensure to input all patient information into the Electronic Health Records. Must currently be or willing to become an Enrollment Specialist to assist patients with insurance enrollment.
ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following functions:
Provides patients with educational information on manage care both in the clinic and in the community, formally or informally,
Screens patients to Identify enrollment eligibility schedules appointments for initial enrollment.
Enroll patients in Covered California marketplace.
Retention list Contact cash patients and screen them and also disenrolled members, identifying the reasons for disenrollment, assisting with re-enrollment.
Enroll patients into Cal-Fresh or assist with Cal-Fresh renewals -SAR 7
Assist patients to submit health options and medical choice forms.
Call health plan for Primary Care Physician (PCP) changes.
Educate and advise patients on available insurance and plans.
Provide assistance to patients for transportation through their health insurance and translating services.
Conduct outreach to increase the patient's roster.
Submit weekly reports regarding enrollments completed.
Assist patients with available resources regarding housing and/or employment in an effort to meet their specific needs.
Performs other related duties as assigned.
QUALIFICATION REQUIREMENTS:
To perform this job successfully an individual must be able to perform each essential duty, satisfactorily. Requirements listed below are representative of the knowledge, skill and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE:
High School Diploma or equivalent.
CAA (Certified Application Assistor) Certification required. If the incumbent has no current CAA certification, it must be obtained within 6 months of hire.
One year experience in a medical office is preferred.
CPR Certification preferred.
KNOWLEDGE, SKILLS, and ABILITIES:
Ability to communicate effectively in both written and verbal form to patients, public, medical staff, and physicians.
Must be or willing to become a Certified Enrollment Counselor.
Bilingual Spanish speaking preferred.
Knowledge of Electronic Health Records.
Knowledge about health insurances.
Excellent organizational skills and attention to detail.
Ability to work independently and possess strong time management skills.
Policy
Punctual and regular attendance is an essential responsibility of each employee at CNHF. Employees are expected to report to work as scheduled, on time and prepared to start working. Employees also are expected to remain at work for their entire work schedule. Late arrival, early departure or other absences from scheduled hours are disruptive and must be avoided.
This policy does not apply to absences covered by the Family and Medical Leave Act (FMLA) or leave provided as a reasonable accommodation under the Americans with Disabilities Act (ADA). These exceptions are described in separate policies.
WORK ENVIRONMENT
Described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Variations in conditions may occur under certain circumstances.
CONFIDENTIALITY
Maintains patient, employee, and Foundation confidentiality at all times, discussing patient or employee business only with appropriate parties who have a bona fide need to know; and communicating only the minimum amount of information necessary with respect to protected health information (PHI) as defined by the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
AGREEMENT AND ACCEPTANCE
I HAVE READ THE ABOVE JOB DESCRIPTION AND FULLY UNDERSTAND THE REQUIREMENTS SET FORTH AND WILL PERFORM ALL DUTIES AND RESPONSIBILITIES TO THE BEST OF MY ABILITY.
INTRODUCTION:
Central Neighborhood Health Foundation is a Federally Qualified Healthcare Center (FQHC) committed to the Triple Aim as described by the Institute for Healthcare Improvement. Improving the US health care system requires simultaneous pursuit of three aims: 1) improving the experience of care, 2) improving the health of populations, and 3) reducing per capita costs of health care. Preconditions for this include the enrollment of an identified population, a commitment to universality for its members, and the existence of an organization (an "integrator") that accepts responsibility for all three aims for that population.
SUMMARY:
Enhanced Care Management (ECM) benefit is a new, statewide benefit established by the Department of Health Care Services (DHCS) to provide a whole-person approach to care that addresses the clinical and non-clinical circumstances of high-need Medi-Cal beneficiaries enrolled in Medi-Cal managed care. Enhanced care management is a collaborative and interdisciplinary approach to providing intensive and comprehensive care management services to populations of focus.
The following seven core services will be provided at the point of care: Outreach and engagement; Comprehensive assessment and care management plan; Enhanced care coordination; Health promotion; Comprehensive transitional care; Member and family supports; Coordination of and referral to community and social support services.
ECM population of focus will be: Individuals and families experiencing homelessness; High utilizer adults; Adults with serious mental illness (SMI) or substance use disorder (SUD); Adults and children/youth transitioning from incarceration.
ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following functions:
Responsible for ensuring clinical assessment elements leading to the creation of the plan of care are under the direction of an independently licensed clinician.
Review and inform the care team.
Act as clinical resource for care team, as needed.
Facilitate access to primary care and behavioral health providers, as needed to assist care coordinator and team
Other duties as assigned.
QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE:
Graduate from an approved nursing program.
California license as a Registered Nurse or LCSW
Must be sensitive to the needs of the patients in a community health care setting in the areas of health and social services as one component.
Bilingual in English/Spanish is desirable but not necessary.
NECESSARY SKILLS:
Demonstrates effective verbal and written communication that is clear, well organized and demonstrates an understanding of audience needs.
Through genuine and positive communication makes each patient feel informed, understood and special.
Must have a high level of accuracy, time management skills, and possess strong organizational skills.
An effective team player who contributes valuable ideas and feedback can be counted on to meet commitments.
Pursues activities with focus and drive, defines work in terms of success and can be counted on the complete goals.
Policy
Punctual and regular attendance is an essential responsibility of each employee at CNHF. Employees are expected to report to work as scheduled, on time and prepared to start working. Employees also are expected to remain at work for their entire work schedule. Late arrival, early departure or other absences from scheduled hours are disruptive and must be avoided.
This policy does not apply to absences covered by the Family and Medical Leave Act (FMLA) or leave provided as a reasonable accommodation under the Americans with Disabilities Act (ADA). These exceptions are described in separate policies.
WORK ENVIRONMENT
Described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Variations in conditions may occur under certain circumstances.
CONFIDENTIALITY
Maintains patient, employee, and Foundation confidentiality at all times, discussing patient or employee business only with appropriate parties who have a bona fide need to know; and communicating only the minimum amount of information necessary with respect to protected health information (PHI) as defined by the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
AGREEMENT AND ACCEPTANCE
I HAVE READ THE ABOVE JOB DESCRIPTION AND FULLY UNDERSTAND THE REQUIREMENTS SET FORTH AND WILL PERFORM ALL DUTIES AND RESPONSIBILITIES TO THE BEST OF MY ABILITY.
INTRODUCTION:
Central Neighborhood Health Foundation is a Federally Qualified Healthcare Center (FQHC) committed to the Triple Aim as described by the Institute for Healthcare Improvement. Improving the US health care system requires simultaneous pursuit of three aims: 1) improving the experience of care, 2) improving the health of populations, and 3) reducing per capita costs of health care. Preconditions for this include the enrollment of an identified population, a commitment to universality for its members, and the existence of an organization (an "integrator") that accepts responsibility for all three aims for that population.
SUMMARY:
The Registered Dietitian creates nutrition plans, counsels patients on nutrition issues and healthy eating habits with the goal of improving overall patient health. Their main duties include analyzing patients’ health status, goals, dietary restrictions, tracking clients’ dietary intake, progress, and educating patients on how to maintain a balanced diet. The ideal candidate will have a strong understanding of nutrition science, excellent communication skills, and a compassionate approach to patient care.
ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following functions:
Speaks to patients about health concerns, goals, dietary restrictions, and preferences, and works with them to create a healthier nutrition plan.
Conducts comprehensive nutritional assessments for patients and develops nutrition plans.
Monitor and evaluate the effectiveness of nutrition interventions.
Educates patients and their families on nutritional principles, diet modifications, and healthy eating habits.
Compiles information and tracks patient progress towards their health goals.
Collaborates with healthcare professionals to integrate nutrition into overall patient care plans.
Maintain accurate and detailed patient records.
Stays up to date with the latest research and advancements in nutrition science.
Conducts research and contributes to publications on nutrition-related topics.
Participates in demonstrations, seminars, and community events to inform the public about nutrition and promote healthier eating habits.
Develops and delivers educational workshops and seminars on various nutrition topics.
Creates and distributes educational materials, such as brochures and handouts, to support patient education.
Advocate for policies and programs that promote healthy eating and nutrition education.
Performs other duties as assigned.
QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE:
Bachelor’s degree in nutrition, health, or a related field.
Registered Dietitian (RD) credential.
State licensure (if applicable).
Excellent time management skills.
3+ years of experience working in clinical nutrition or a related field.
Strong knowledge of medical nutrition therapy and dietary guidelines.
Experience working in Healthcare required, FQHC experience preferred.
NECESSARY SKILLS:
Excellent verbal and written communication skills.
Excellent interpersonal, customer service, and conflict resolution skills.
Exceptional communication, public speaking, and listening skills.
Strong analytical and problem-solving skills.
Excellent organizational skills and attention to detail.
Proficiency in electronic health records (EHR) systems.
Excellent time management skills with a proven ability to meet deadlines.
Ability to act with integrity, professionalism, and confidentiality.
WORK ENVIRONMENT
Described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Variations in conditions may occur under certain circumstances.
CONFIDENTIALITY
Maintains patient, employee, and Foundation confidentiality at all times, discussing patient or employee business only with appropriate parties who have a bona fide need to know; and communicating only the minimum amount of information necessary with respect to protected health information (PHI) as defined by the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
AGREEMENT AND ACCEPTANCE
I HAVE READ THE ABOVE JOB DESCRIPTION AND FULLY UNDERSTAND THE REQUIREMENTS SET FORTH AND WILL PERFORM ALL DUTIES AND RESPONSIBILITIES TO THE BEST OF MY ABILITY.
INTRODUCTION:
Central Neighborhood Health Foundation is a Federally Qualified Healthcare Center (FQHC) committed to the Triple Aim as described by the Institute for Healthcare Improvement. Improving the US health care system requires simultaneous pursuit of three aims: 1) improving the experience of care, 2) improving the health of populations, and 3) reducing per capita costs of health care. Preconditions for this include the enrollment of an identified population, a commitment to universality for its members, and the existence of an organization (an "integrator") that accepts responsibility for all three aims for that population.
SUMMARY:
Responsible for providing initial evaluations and individual, group, couples, and/or family therapy at the assigned CNHF clinic. In addition, therapists will provide behavioral health consultation services to the Primary Care Teams within Pediatric and Adult clinics.
ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following functions:
Develop and deliver training and educational tools for both onboarding and ongoing providers and staff.
Create, edit and maintain curriculum for training/learning sessions.
Monitor and improve monthly the Quality metrics for all eligible providers including but not limited to HEDIS, UDS, MU.
Track, manage, document, identify, and report patient data.
Schedule appointments for patients.
Follow up with patients that miss appointments to reschedule.
Work closely with providers and care team members to coordinate patient care.
Prepare reports/deliverables for submission to meet Quality requirements including monthly action plans to participating providers as part of continuous process improvement.
Coordinate peer review
Facilitate QI efforts utilizing improvement methodologies such as Lean, and provide appropriate education to the provider teams.
Participate in organization-wide Quality Improvement functions as determined appropriate.
Participate in Quality Management team planning meetings as requested.
Utilize a variety of reports to perform QA on all functions within CNHF, providing supervisors with the data needed to have constructive feedback sessions with their staff.
Utilize quality assurance activities to identify opportunities for additional training and/or enhancements to curriculum.
Coordinates assigned quality and process improvement activities which may include process improvement projects, quality studies, CQI (continuous quality improvement) process training for staff, prevention program coordination, care coordination initiatives, satisfaction survey coordination and follow-up, and tracking of adverse incidents. Conducts quality control reviews and internal audits. Summarizes findings and prepare reports on findings.
Conducts analyses of data findings for quality and process improvement and assists in report preparation for internal and external customers.
Supports assigned quality committees and work groups through comprehensive project management ensuring that documentation is accurate and timely, agenda items presented and follow-up actions taken.
Review patient healthcare information and records.
Define the level of care
Determine the necessity of procedures related to diagnosis, and assess emergency and clinical procedures.
Perform a utilization review.
Conduct clinical and facility audits
Advise staff and other clinical and non-clinical staff on clinical standards and procedures
Interacts with physicians, nurses, department managers, supervisors, and other professional/non-professional staff members to provide resource information, resolve infection control problems, and identify new opportunities to improve service and reduce costs.
Perform other duties as assigned.
QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE:
Excellent communication skills – oral & written
Experience in delivering training preferred
Experience with Managed Care/Hospital work experience required
Prior experience performing quality assurance in a healthcare environment
NECESSARY SKILLS:
Must have excellent interpersonal skills and empathy towards patients, excellent communication skills, critical thinking skills, the ability to handle stressful situations, the capacity to function independently, have varied clinical experience, and the ability to document meticulously.
Excellent organizational and prioritization skills.
Excellent presentation skills
Ability to manage multiple deadlines in a fast-paced environment.
Strong problem-solving, group facilitation, and teamwork capabilities.
Ability to work with and utilize volunteers in a variety of fundraising capacities.
Active participation in a multi-disciplinary team of professionals and volunteers.
Ability to maintain integrity by keeping proprietary and sensitive information confidential.
Ability to respond with sensitivity to people of diverse cultures and various lifestyles.
Willingness to commit to the philosophy and goals of CNHF and work as a team.
WORK ENVIRONMENT
Described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Variations in conditions may occur under certain circumstances.
CONFIDENTIALITY
Maintains patient, employee, and Foundation confidentiality at all times, discussing patient or employee business only with appropriate parties who have a bona fide need to know; and communicating only the minimum amount of information necessary with respect to protected health information (PHI) as defined by the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
AGREEMENT AND ACCEPTANCE
I HAVE READ THE ABOVE JOB DESCRIPTION AND FULLY UNDERSTAND THE REQUIREMENTS SET FORTH AND WILL PERFORM ALL DUTIES AND RESPONSIBILITIES TO THE BEST OF MY ABILITY.
INTRODUCTION:
Central Neighborhood Health Foundation is a Federally Qualified Healthcare Center (FQHC) committed to the Triple Aim as described by the Institute for Healthcare Improvement. Improving the US health care system requires simultaneous pursuit of three aims: 1) improving the experience of care, 2) improving the health of populations, and 3) reducing per capita costs of health care. Preconditions for this include the enrollment of an identified population, a commitment to universality for its members, and the existence of an organization (an "integrator") that accepts responsibility for all three aims for that population.
SUMMARY:
The Medical Assistant performs routine (noninvasive) patient care functions as described by license health care personnel following established clinical protocols, policies and procedures within defined scope of education, training and responsibilities.
ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following functions:
Collects and records patient data including height, weight, BMI, temperature, pulse, respiration rate and blood pressure, pulse oximeter and peak flow measurement according to established policies and procedures.
Applies warm or cold compresses.
Collects urine, sputum and stool specimens by noninvasive techniques.
Administers immunizations and medications per provider's order after a licensed healthcare professional verifies the correct medication and dosage. Verification of competency is required.
Performs venipuncture to obtain blood specimens.
Performs simple lab tests, including urine pregnancy tests and finger sticks after appropriate training and verification of competency.
Shaves and prepares the patients skins with antiseptic solution and explains the procedure as necessary.
Performs PPD skin test placement after appropriate training and verification of competency. Documents measurement of PPD skin test and reports information directly to the provider or to a registered nurse.
Demonstrates the ability to perform initial health data collection procedures, including vision and audiometric testing.
Handles hazardous waste appropriately.
Changes needle disposal box as needed.
Applies principles of aseptic technique and infection control per policy and procedures.
Consistently uses and reinforces proper body mechanics and appropriate personnel protection equipment.
Provides basic health information and education to patients using established protocols.
Works with patients on self-management goal contracts as per disease protocol and provider direction.
Performs routine clerical functions as assigned (i.e. make appointments, chart management, telephone calls, etc.).
Takes and routes phone calls timely and efficiently.
Schedules routine and follow up appointments.
Contacts no-sow patients as directed.
Completes routine form and logs and inputs program specific data into computerized system according to established procedure as required.
Operates a computerized patient scheduling system according to organizational policies and procedures. Collaborates with providers to assure appropriate scheduling.
Implements guidelines to properly schedule patients calling in for appointments.
Participates in the follow up and monitoring of patient care services, including (but not limited) checking medical records for completeness of data, documentation of services, completion and mailing of disability forms, verification of hospital of delivery and mailing of prenatal records, relaying telephone messages to staff personnel and directing patients throughout the clinic as needed.
Accurately files all patients' labs, x-ray, EKG results and other documents after the provider has seen and signed off the information.
Maintains a clean, neat and safe environment for office operations. Completes forms for Patient Assistance programs.
Assists in quality improvement activities as directed.
Assists medical personnel with procedures and/or diagnostic exams.
Positions and drapes patient appropriately.
Informs patient which provider will see him/her and approximate time it will take before patient is seen.
Adjusts lighting as necessary.
Assembles appropriate equipment.
Assures patient privacy at all times.
Be available to assist provider as needed.
Maintains set-up for collection of all cultures and timely transport to the lab.
Accurately perform visual, hearing testing.
Notifies supervisor of repair needs and potential hazards in the workplace.
Keeps patient exam rooms and work areas clean and stocked.
Documents pertinent patient information, procedures and patient responses, following established guidelines.
A record shall be made in the patient chart or other record of each technical supportive service performed by the medical assistant, indicating clearly the name, title "MA-medical assistant", date and time.
Implements proper documentation immediately after all tasks.
Handles requests for information timely and appropriately; make sure that the provider has been aware of such request.
Maintain confidentiality at all times.
Discuss patient information only with appropriate clinic personnel when related to the care being provided.
Maintains confidentiality for all documents that contain patient identifier information.
Information given to a medical assistant about patient or family member clinical needs must be reported to the patient provider.
Observe and respect confidentiality of information in regards to fellow employees.
Assist in the maintenance, care and handling of medical equipment.
Maintains standard of cleanliness, organization and adequate level of supplies for the exam rooms or assigned work area.
Demonstrates correct and safe techniques in the use of equipment according to specific manufacturer instructions and policy and procedure manual.
Know location, purpose and use of all equipment and supplies.
Ensures that the delivery of services reflects the efficient and effective use of supplies and appropriate utilization of resources.
Orders supplies as directed and report any outdates to the appropriate person.
After competency training may perform autoclaving of supplies and instruments following manufacturer guidelines and established clinic procedures.
Reports malfunctioning equipment to the manager.
Follows appropriate procedure for cleaning of equipment.
Participate in organizational programs/committees as assigned
Participates in assigned staff and other meetings, including quality improvement, case conferences and in-service meetings.
Participates in all safety programs that may include assignment to an emergency response team.
Participates in hazardous waste and infection control assignments as required in the health center that may include being designated as an emergency responder to a hazardous substance release or spill; performing infection control data.
Performs other duties and tasks as may be required or assigned.
Teamwork and Interpersonal Skills.
Consistently demonstrates behavior models ___________mission.
Recognizes the needs of others and acts in the best interest of others.
Demonstrates courtesy, mutual respect and compassion in dealing with others.
Initiates and presents positive solutions to problems.
Acknowledges and respects differences when they exist and find ways to communicate more effectively.
Demonstrates adaptability to changes in a positive and professional manner.
Maintains positive working relationships and fosters a cooperative work environment.
Demonstrates effective working relations and works effectively as part of the team to facilitate the organization ability to meet goals and objectives.
Demonstrates the willingness to accommodate requirements or changing priorities in the workplace.
Maintain current knowledge; promote self-development and the advancement of knowledge and skills.
Attends and participates in weekly/bi-weekly/monthly staff meetings.
Attends educational programs and shares knowledge with peers.
Incorporates on the job training into job skills.
Learns new computer software skills as required.
Learns to operate equipment to problem solve malfunctions.
Responsibility and accountability for adherence to organizational and department standards and policy.
Observes department guidelines concerning absences and reports absences in accordance with departmental procedures.
Self identifies potentially unsafe systems/processes/situations and takes initiative to report to the supervisor.
Observes department guidelines to conduct personal business during breaks and lunch hour.
Observes department guidelines to limit personal phone use and does not use the phone for personal out of area calls.
Projects a positive professional image and adheres to organizational dress code.
QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE:
Completion of an accredited Medical Assistance certification program.
Knowledge and experience with Electronic Medical Records.
Minimum of one year working in the healthcare field.
Excellent interpersonal skills.
Ability to communicate clearly and effectively with patients and other external parties in a courteous and friendly manner at all times.
Superior customer service skills.
NECESSARY SKILLS:
Ability to handle confidential and sensitive information.
Ability to communicate effectively on the telephone.
Ability to relate to persons with diverse educational, socioeconomic and ethnic
backgrounds.
Ability to handle a call center environment; work quickly and multi-task.
Ability to exercise good judgment to handle calls appropriately.
Ability to demonstrate good customer service.
Bi-lingual (English/Spanish) preferred.
Strong problem-solving skills.
Ability to work independently, collaboratively, and possess strong time management skills.
Excellent organizational skills and attention to detail.
WORK ENVIRONMENT
Described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Variations in conditions may occur under certain circumstances.
CONFIDENTIALITY
Maintains patient, employee, and Foundation confidentiality at all times, discussing patient or employee business only with appropriate parties who have a bona fide need to know; and communicating only the minimum amount of information necessary with respect to protected health information (PHI) as defined by the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
AGREEMENT AND ACCEPTANCE
I HAVE READ THE ABOVE JOB DESCRIPTION AND FULLY UNDERSTAND THE REQUIREMENTS SET FORTH AND WILL PERFORM ALL DUTIES AND RESPONSIBILITIES TO THE BEST OF MY ABILITY.
INTRODUCTION:
Central Neighborhood Health Foundation is a Federally Qualified Healthcare Center (FQHC) committed to the Triple Aim as described by the Institute for Healthcare Improvement. Improving the US health care system requires simultaneous pursuit of three aims: 1) improving the experience of care, 2) improving the health of populations, and 3) reducing per capita costs of health care. Preconditions for this include the enrollment of an identified population, a commitment to universality for its members, and the existence of an organization (an "integrator") that accepts responsibility for all three aims for that population.
SUMMARY:
The Electronic Health Records (EHR) Support Specialist provides technical and functional support for the organization’s EHR systems and related healthcare applications. This role serves as a liaison between clinical staff, administrative users, and IT teams to ensure efficient system performance, user adoption, issue resolution, and compliance with healthcare regulations. The specialist assists with troubleshooting, training, workflow optimization, system maintenance, and ongoing support for EHR operations.
ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following functions:
Provide frontline support for EHR related issues, including troubleshooting user access, workflows, templates, interfaces, and system functionality.
Develop template customizations recommendations and system/practice template configurations.
Prepare recommendations and/or alternatives that address existing and potential areas of improvements.
Respond to help desk tickets, phone calls, and user requests in a timely and professional manner.
Train new and existing staff on EHR workflows, best practices, and system updates.
Assist with EHR implementation projects, upgrades, testing, and optimization initiatives.
Collaborate with clinical, administrative, and IT teams to identify workflow improvements and enhance system usability.
Maintain user accounts, permissions, and security settings in accordance with HIPAA and organizational policies.
Document issues, resolutions, procedures, and system changes accurately.
Monitor system performance and escalate complex technical issues to vendors or higher-level IT support when necessary.
Support data integrity, reporting, and quality assurance activities.
Participate in downtime procedures and disaster recovery planning.
Create and update user guides, training materials, and knowledge base documentation.
Stay current on healthcare technology trends, regulatory requirements, and EHR system enhancements.
Provide regular status updates to VP of IT for all assigned tasks.
Performs other related duties as assigned.
QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE:
Associate’s or Bachelor’s degree in Health Information Management, Information Technology, Healthcare Administration, or a related field preferred.
1–3 years of experience supporting EHR systems in a healthcare environment preferred.
Knowledge of healthcare workflows, medical terminology, and HIPAA regulations.
Strong troubleshooting and customer service skills.
Ability to communicate effectively with both technical and non-technical users.
Experience with Microsoft Office Suite and ticketing/support systems.
NECESSARY SKILLS:
Knowledge of Electronic Health Records (EHR) systems, healthcare information technology operations, clinical workflows, and patient registration processes.
Understanding of HIPAA regulations, patient privacy standards, healthcare compliance requirements, and data security principles.
Familiarity with medical terminology, clinical documentation practices, and healthcare support operations.
Strong technical troubleshooting, analytical, and problem-solving abilities related to healthcare software and system functionality.
Ability to diagnose, resolve, and escalate EHR system issues in a timely and professional manner.
Strong verbal and written communication skills with the ability to explain technical concepts to non-technical users.
Excellent customer service skills with the ability to build effective working relationships with clinical, administrative, and IT staff.
Ability to train and support end users on EHR workflows, procedures, and system functionality.
Proficiency in Microsoft Office applications, ticketing systems, and healthcare software applications.
Ability to document procedures, incidents, resolutions, and system updates accurately and thoroughly.
Strong organizational skills with the ability to prioritize tasks, manage multiple assignments, and meet deadlines in a fast-paced healthcare environment.
Ability to maintain confidentiality and appropriately handle sensitive patient and organizational information.
Ability to work independently and collaboratively as part of a multidisciplinary team.
Ability to adapt to changing technologies, workflows, and organizational priorities.
Ability to participate in system testing, upgrades, implementation activities, and continuous process improvement initiatives.
WORK ENVIRONMENT
Described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Variations in conditions may occur under certain circumstances.
CONFIDENTIALITY
Maintains patient, employee, and Foundation confidentiality at all times, discussing patient or employee business only with appropriate parties who have a bona fide need to know; and communicating only the minimum amount of information necessary with respect to protected health information (PHI) as defined by the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
AGREEMENT AND ACCEPTANCE
I HAVE READ THE ABOVE JOB DESCRIPTION AND FULLY UNDERSTAND THE REQUIREMENTS SET FORTH AND WILL PERFORM ALL DUTIES AND RESPONSIBILITIES TO THE BEST OF MY ABILITY.
INTRODUCTION:
Central Neighborhood Health Foundation is a Federally Qualified Healthcare Center (FQHC) committed to the Triple Aim as described by the Institute for Healthcare Improvement. Improving the US health care system requires simultaneous pursuit of three aims: 1) improving the experience of care, 2) improving the health of populations, and 3) reducing per capita costs of health care. Preconditions for this include the enrollment of an identified population, a commitment to universality for its members, and the existence of an organization (an "integrator") that accepts responsibility for all three aims for that population.
SUMMARY:
A psychiatric mental health nurse practitioner (PMHNP) will provide mental healthcare services to individuals, including adults and children, and families with drug abuse problems, psychiatric disorders or brain disorders. In addition to working with doctors to establish a diagnosis and prescribe medication, psychiatric mental health nurse practitioners create holistic treatment plans that prioritize a dynamic level of educational and professional support specific to each patient’s psychiatric needs.
ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following functions:
Develop comprehensive evaluations, make diagnoses, and identify any patient risk using present symptoms and a patient’s personal and family history.Consider potential development issues, trauma, neurological dysfunction and other psychological disorders to make informed treatment plans and support systems for each patient.Responsible for providing outpatient and residential care to patients showing a change or decline in mental status, chronic or urgent medical conditions.Collaborate with other treatment providers to help individuals with complex psychiatric issues.Perform patient’s histories and physicals, risk factor assessment, ordering of therapeutic and diagnostic tests; and attend to consultations and appointments.Diagnosing, conducting, and prescribing medications for patients having psychiatric-mental health problems and those likely to have them.Providing emergency psychiatric services, physical and psychosocial examination of their patientsDeveloping appropriate treatment plan and providing effective management of patient care with proper evaluation.Educate patients on self-care practices.Consulting with patients and families having multiple and complex psychiatric disorders; and working in collaborative and integrative roles with primary care providers.Record a patient’s medical and psychiatric history, and their progress after each appointment or session, making it easier to identify issues or communicate your patient’s needs to other care providers.Other duties as neededQUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE:
Possess and maintain graduate professional nurse, and nurse practitioner registration in a state, which must be unrestricted, current, complete, and active.Obtain Psychiatric Nurse Practitioner or Mental Health Nurse Practitioner certification from the American Nurses Credentialing Center (ANCC)Must attain and maintain a California State License.Possess Bachelor’s degree in Nursing followed by a Master’s degree in Psychiatric or Mental Health Nursing from a state approved and accredited school for professional nursing trainingNECESSARY SKILLS:
Possess strong understanding of societies and their impact on mental health; ability to solve problems, monitor and examine patientsBe compassionate, sensitive, and possess strong reasoning and thinking skillsPossess strong computer skills, including working with word processing and data entry applications, as well as with medical software applicationsHas a contagious and positive work ethic, inspires others, and models behavior of being genuine, caring, and friendly. Demonstrates effective verbal and written communication that is clear, well-organized, and demonstrates an understanding of the patient’s needs.Demonstrates great problem-solving, team leadership, and organization skills. Possess advanced physical and psychosocial health assessment skillsHave sound knowledge of adult health and related diagnostic and clinical therapiesDemonstrate ability to deal with high acuity/complexity and rapidly changing situationsWORK ENVIRONMENT
Described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Variations in conditions may occur under certain circumstances.
CONFIDENTIALITY
Maintains patient, employee, and Foundation confidentiality at all times, discussing patient or employee business only with appropriate parties who have a bona fide need to know; and communicating only the minimum amount of information necessary with respect to protected health information (PHI) as defined by the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
AGREEMENT AND ACCEPTANCE
I HAVE READ THE ABOVE JOB DESCRIPTION AND FULLY UNDERSTAND THE REQUIREMENTS SET FORTH AND WILL PERFORM ALL DUTIES AND RESPONSIBILITIES TO THE BEST OF MY ABILITY.
