Central Market is a specialty grocery that started in Austin, Texas in 1994, and has grown to multiple locations across the state. What makes Central Market one of the freshest markets in the country - Try a sumptuous selection of everything edible, for starters. We go straight to the source to bring you the finest food and drink the world has to offer. With hundreds of cheeses, thousands of wines, acres of produce, and aisles of experts, Central Market is a foodie's wonderland. Our commitment beyond the plate is another reason we're a cut above. We believe food is a way of uniting families and communities, of preserving cultures, and of starting new traditions. Each of our stores is a market in the truest sense and is a place to exchange goods, services, and ideas for those really into food.
Job SummaryAs an H-E-B Store Department Lead, you'll lead a well-stocked, well-maintained department, while providing superior customer service. You'll also perform supervisory responsibilities, such as scheduling work, and training / developing partners. Key responsibilities & essential functions:
Store Lead Operations / Training:May serve as backup to department manager and typically works opposite shift to managerMay help prepare department work schedulesCarries out supervisory responsibilities in accordance with policies and applicable lawsAssists with inventory control; loads, unloads, and moves productTrains partners; directs work; addresses complaints; resolves issues; builds / follows up on production plans and their executionAssists in all technical areas, as neededPerforms representative / specialist duties frequentlyCustomer Service / Sales:Provides / coaches on superior customer serviceTakes orders from customers by telephone or in personAnswers customer questions regarding products; assists them with selectionsUses suggestive selling techniques and advanced product knowledge and experience to meet customer needs and build department salesMerchandises products effectivelyFood Safety:Slices, packages, labels, rotates, and culls products for poor qualityComplies with department / store operating proceduresCleans / sanitizes sales floor, display cases, prep areas, and equipmentAdditional Department-Specific Responsibilities / Pre-requisites:BAKERY:Ensures / oversees effective production planning and execution of supporting processesAssists in all technical areas as needed (e.g., baking, frying, and decorating)Culls bakery products for poor quality, expiration datesWrites on cakes with icing per personalized customer requestsStores with more than one bakery leadBEAUTY:Applies advanced knowledge of current trends in beauty for hair care, skin care, and makeupDELI:May oversee a specific area of the business: service case, production, cheese shop or cateringAssists with inventory control, including planning portion of fresh production planner (fpp); follows up on fpp inventory functions; ensures perpetual adjustment walk (paw) walks are completeAssists with ordering and event order management (eoms)Assists with training on new systems, tools, processes, and product roll-outs; follows up with partners as needed to reinforce or retrainStores with more than one deli leadServes as dedicated lead for assigned partners, processes, and responsibilities in either back of the house or front of the house deli operations as applicable by storePREPARED FOODS:Serves / packages products at customer's requestEducates customers on preparation / reheating instructions of prepared foodsPrepackages condiments (sauces, dressings) for prepared food itemsCuts, slices, dices, chops, food in preparation for chefPRODUCE:Lead (department)Performs lead responsibilities for the department and may serve as backup to produce managerLead (in-store production)Serves as dedicated lead over the in-store production work & production partnersSpends majority of time with processing team engaged in daily sequence of tasksTEXAS BACKYARD:Strong knowledge of nursery fieldStrong knowledge of plant and chemical recommendationsAbility to complete texas nursery & landscape association training (h-e-b internal training)Keeps up with current nursery field-related trendsQualifications & Key RequirementsWork Experience:
6+ months of related experience and / or training, or - requiredcombination of equivalent education / training - requiredKnowledge/Skills/Abilities:
Expert knowledge of department production stations, including quality standards, set-up, operation, cleaning, and maintenance of all equipment - requiredability to read and interpret documents (e.g., safety rules, operating / maintenance instructions, production planners, procedure manuals) - requiredability to write routine reports and correspondence - requiredability to speak effectively before groups of customers or partners - requiredability to apply common sense / understanding to carry out instructions furnished in written, oral, or diagram form - requiredability to deal with problems involving several concrete variables in standardized situations - requiredcommunication and interpersonal skills - requiredEducation:
associate's degree (aa), or equivalent from two-year college or technical school or 6+ months of related experience and / or training, or combination of equivalent education / training - requiredLicenses/Certifications:
completion of company orientation - requiredfood safety and sanitation training - requiredecommerce online ordering training - requiredability to complete texas nursery & landscape association training h-e-b internal training - requiredPhysical Demands & Working Conditions:
function in a fast-paced, retail environment, in detailed and precise taskswork with customers, staying attentive to their needsperform the following, based on your department:bakery:constantly reach at waist, graspfrequently stand, walk, reach at shoulder, bendoccasionally sit, reach overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movementsoccasionally be exposed to wet, cold, hot conditions, loud noisedemonstrate the ability to lift 50 lbs, and manage in excess of 70 lbsbeauty / drugstore / general merchandise:constantly reach at waist, graspfrequently stand, walkoccasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movementsoccasionally be exposed to wet conditions, loud noise, ambient temperaturescosmetic Read LessCentral Market is a specialty grocery that started in Austin, Texas in 1994, and has grown to multiple locations across the state. Central Market one of the freshest markets in the country - Try a sumptuous selection of everything edible, for starters. We go straight to the source to bring you the finest food and drink the world has to offer. With hundreds of cheeses, thousands of wines, acres of produce, and aisles of experts, Central Market is a foodie's wonderland. Our commitment beyond the plate is another reason we're a cut above. We believe food is a way of uniting families and communities, of preserving cultures, and of starting new traditions. Each of our stores is a market in the truest sense and is a place to exchange goods, services, and ideas for those really into food.
ResponsibilitiesJob Summary: A Sales Rep will be responsible for stocking and selling products to new and existing retail customers. Order assigned products to maximize sales. Merchandises, fronts, and sells products by performing the following duties. Work under immediate supervision and from detailed verbal and written instructions. Apply and develop basic skills in procedures, techniques, tools, materials, and/or equipment appropriate to area of specialization. Requires some specific product knowledge depending on the Department. Key Responsibilities & Essential Functions:
Provide good customer serviceOrganize, clean, and prepare back area for incoming deliveriesKeep sales floor uncluttered and free from spillsStock and rotate items as neededReset products and maintains shelf conditions ensuring integrity of shelf tags and signage in departmentCheck shipments for out-of-date and damaged product to ensure freshness and quality of productsEnsure that all federal, state, and company regulations and standards for product freshness, safety, refrigeration, and sanitation are metMaintain standards in shrink, safety, and inventory controlAssist in merchandising the department to maximize salesUse suggestive selling techniques to maximize salesThe responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.
Qualifications & Key RequirementsWork Experience:
0+ years Typically requires 0-2 years experience - RequiredKnowledge/Skills/Abilities:
Knowledge of department product, food preparation, and equipment used preferred.Extensive knowledge of specialty food products and food preparation essential.Strong customer service skills - RequiredPassion for food - RequiredExcellent interpersonal and communication skills - RequiredAbility to work in fast paced environment - RequiredAbility to work in extreme temperatures - RequiredEducation: Licenses/Certifications:
Materials handling equipment certification - RequiredPhysical Demands & Working Conditions:
Must be able to manage in excess of 25 lbs., up to 50 lbsThe work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Last revised: 2/1/2004
Read LessCentral Market is a specialty grocery that started in Austin, Texas in 1994, and has grown to multiple locations across the state. What makes Central Market one of the freshest markets in the country - Try a sumptuous selection of everything edible, for starters. We go straight to the source to bring you the finest food and drink the world has to offer. With hundreds of cheeses, thousands of wines, acres of produce, and aisles of experts, Central Market is a foodie's wonderland. Our commitment beyond the plate is another reason we're a cut above. We believe food is a way of uniting families and communities, of preserving cultures, and of starting new traditions. Each of our stores is a market in the truest sense and is a place to exchange goods, services, and ideas for those really into food.
ResponsibilitiesJob Summary: A Sales Lead will be responsible for applying advanced skills in procedures and techniques specific to area of specialization. May carry out supervisory responsibilities. Order assigned products to maximize sales. Possess and convey a culinary level of food expertise. Work under minimal supervision and from detailed verbal and written instructions. Apply accepted guidelines, rules and procedures to decisions. Continually monitor and immediately address problems. Make sound decisions on everyday issues and problems. Requires specific product knowledge depending on the Department. Key Responsibilities & Essential Functions:
Assist in orderingMay assist in writing weekly Department scheduleIdentify and address high priority activities firstCommunicate clear expectations for assignmentsDelegate responsibility to appropriate PartnersProvide excellent customer serviceMaintain operating effectivenessEnsure that all federal, state, and company regulations and standards for product freshness, safety, refrigeration, and sanitation are metMaintain standards in shrink, safety, and inventory controlAssist in merchandising the department to maximize salesUse suggestive selling techniques to maximize salesThe responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.
Qualifications & Key RequirementsWork Experience:
5+ years 5-8 years experience - RequiredPrevious retail/restaurant experience - RequiredKnowledge/Skills/Abilities:
Knowledge of department product, food preparation, and equipment - RequiredExtensive knowledge of specialty food products and food preparation is essential - RequiredStrong customer service skills - RequiredPassion for food - RequiredExcellent interpersonal and communication skills - RequiredAbility to work in fast paced environment - RequiredAbility to work in extreme temperatures - RequiredEducation: Licenses/Certifications:
Materials Handling Equipment certification - RequiredPhysical Demands & Working Conditions:
Must be able to manage in excess of 25 lbs., up to 50 lbsThe work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Last revised: 2/1/2004
Read LessCentral Market is a specialty grocery that started in Austin, Texas in 1994, and has grown to multiple locations across the state. What makes Central Market one of the freshest markets in the country - Try a sumptuous selection of everything edible, for starters. We go straight to the source to bring you the finest food and drink the world has to offer. With hundreds of cheeses, thousands of wines, acres of produce, and aisles of experts, Central Market is a foodie's wonderland. Our commitment beyond the plate is another reason we're a cut above. We believe food is a way of uniting families and communities, of preserving cultures, and of starting new traditions. Each of our stores is a market in the truest sense and is a place to exchange goods, services, and ideas for those really into food.
ResponsibilitiesJob Summary: A Sales Rep will be responsible for stocking and selling products to new and existing retail customers. Order assigned products to maximize sales. Merchandises, fronts, and sells products by performing the following duties. Work under immediate supervision and from detailed verbal and written instructions. Apply and develop basic skills in procedures, techniques, tools, materials, and/or equipment appropriate to area of specialization. Requires some specific product knowledge depending on the Department. Key Responsibilities & Essential Functions:
Provide good customer serviceOrganize, clean, and prepare back area for incoming deliveriesKeep sales floor uncluttered and free from spillsStock and rotate items as neededReset products and maintains shelf conditions ensuring integrity of shelf tags and signage in departmentCheck shipments for out-of-date and damaged product to ensure freshness and quality of productsEnsure that all federal, state, and company regulations and standards for product freshness, safety, refrigeration, and sanitation are metMaintain standards in shrink, safety, and inventory controlAssist in merchandising the department to maximize salesUse suggestive selling techniques to maximize salesThe responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.
Qualifications & Key RequirementsWork Experience:
0+ years Typically requires 0-2 years experience - RequiredKnowledge/Skills/Abilities:
Knowledge of department product, food preparation, and equipment used preferred.Extensive knowledge of specialty food products and food preparation essential. - RequiredStrong customer service skills - RequiredPassion for food - RequiredExcellent interpersonal and communication skills - RequiredAbility to work in fast paced environment - RequiredAbility to work in extreme temperatures - RequiredEducation: Licenses/Certifications:
Materials handling equipment certification - RequiredPhysical Demands & Working Conditions:
Must be able to manage in excess of 25 lbs., up to 50 lbsThe work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Last revised: 2/1/2004
Read LessCentral Market is a specialty grocery that started in Austin, Texas in 1994, and has grown to multiple locations across the state. What makes Central Market one of the freshest markets in the country - Try a sumptuous selection of everything edible, for starters. We go straight to the source to bring you the finest food and drink the world has to offer. With hundreds of cheeses, thousands of wines, acres of produce, and aisles of experts, Central Market is a foodie's wonderland. Our commitment beyond the plate is another reason we're a cut above. We believe food is a way of uniting families and communities, of preserving cultures, and of starting new traditions. Each of our stores is a market in the truest sense and is a place to exchange goods, services, and ideas for those really into food.
ResponsibilitiesJob Summary: A Sales Lead will be responsible for applying advanced skills in procedures and techniques specific to area of specialization. May carry out supervisory responsibilities. Order assigned products to maximize sales. Possess and convey a culinary level of food expertise. Work under minimal supervision and from detailed verbal and written instructions. Apply accepted guidelines, rules and procedures to decisions. Continually monitor and immediately address problems. Make sound decisions on everyday issues and problems. Requires specific product knowledge depending on the Department. Key Responsibilities & Essential Functions:
Assist in orderingMay assist in writing weekly Department scheduleIdentify and address high priority activities firstCommunicate clear expectations for assignmentsDelegate responsibility to appropriate PartnersProvide excellent customer serviceMaintain operating effectivenessEnsure that all federal, state, and company regulations and standards for product freshness, safety, refrigeration, and sanitation are metMaintain standards in shrink, safety, and inventory controlAssist in merchandising the department to maximize salesUse suggestive selling techniques to maximize salesThe responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.
Qualifications & Key RequirementsWork Experience:
5+ years 5-8 years experience - RequiredPrevious retail/restaurant experience - RequiredKnowledge/Skills/Abilities:
Knowledge of department product, food preparation, and equipment - RequiredExtensive knowledge of specialty food products and food preparation is essential - RequiredStrong customer service skills - RequiredPassion for food - RequiredExcellent interpersonal and communication skills - RequiredAbility to work in fast paced environment - RequiredAbility to work in extreme temperatures - RequiredEducation: Licenses/Certifications:
Materials Handling Equipment certification - RequiredPhysical Demands & Working Conditions:
Must be able to manage in excess of 25 lbs., up to 50 lbsThe work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Last revised: 2/1/2004
Read LessCentral Market is a specialty grocery that started in Austin, Texas in 1994, and has grown to multiple locations across the state. What makes Central Market one of the freshest markets in the country - Try a sumptuous selection of everything edible, for starters. We go straight to the source to bring you the finest food and drink the world has to offer. With hundreds of cheeses, thousands of wines, acres of produce, and aisles of experts, Central Market is a foodie's wonderland. Our commitment beyond the plate is another reason we're a cut above. We believe food is a way of uniting families and communities, of preserving cultures, and of starting new traditions. Each of our stores is a market in the truest sense and is a place to exchange goods, services, and ideas for those really into food.
ResponsibilitiesJob Summary: A Sales Rep will be responsible for stocking and selling products to new and existing retail customers. Order assigned products to maximize sales. Merchandises, fronts, and sells products by performing the following duties. Work under immediate supervision and from detailed verbal and written instructions. Apply and develop basic skills in procedures, techniques, tools, materials, and/or equipment appropriate to area of specialization. Requires some specific product knowledge depending on the Department. Key Responsibilities & Essential Functions:
Provide good customer serviceOrganize, clean, and prepare back area for incoming deliveriesKeep sales floor uncluttered and free from spillsStock and rotate items as neededReset products and maintains shelf conditions ensuring integrity of shelf tags and signage in departmentCheck shipments for out-of-date and damaged product to ensure freshness and quality of productsEnsure that all federal, state, and company regulations and standards for product freshness, safety, refrigeration, and sanitation are metMaintain standards in shrink, safety, and inventory controlAssist in merchandising the department to maximize salesUse suggestive selling techniques to maximize salesThe responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.
Qualifications & Key RequirementsWork Experience:
0+ years Typically requires 0-2 years experience - RequiredKnowledge/Skills/Abilities:
Knowledge of department product, food preparation, and equipment used preferred.Extensive knowledge of specialty food products and food preparation essential.Strong customer service skills - RequiredPassion for food - RequiredExcellent interpersonal and communication skills - RequiredAbility to work in fast paced environment - RequiredAbility to work in extreme temperatures - RequiredEducation: Licenses/Certifications:
Materials handling equipment certification - RequiredPhysical Demands & Working Conditions:
Must be able to manage in excess of 25 lbs., up to 50 lbsThe work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Last revised: 2/1/2004
Read LessCentral Market is a specialty grocery that started in Austin, Texas in 1994, and has grown to multiple locations across the state. What makes Central Market one of the freshest markets in the country - Try a sumptuous selection of everything edible, for starters. We go straight to the source to bring you the finest food and drink the world has to offer. With hundreds of cheeses, thousands of wines, acres of produce, and aisles of experts, Central Market is a foodie's wonderland. Our commitment beyond the plate is another reason we're a cut above. We believe food is a way of uniting families and communities, of preserving cultures, and of starting new traditions. Each of our stores is a market in the truest sense and is a place to exchange goods, services, and ideas for those really into food.
ResponsibilitiesJob Summary: As a Service Lead, you'll assist in leading a successful operation of the Front End. You'll train and coach to create a team environment where Partners work toward providing Customers consistently superior Customer Service. Key Responsibilities & Essential Functions:
Leadership:May serve as backup to department manager Service ManagerProvides work direction and training to other Partners, including other Service LeadsOversees Partners in the department; including Cashiers, Baggers, Parking Lot Attendants, Bookkeepers, and Information Center desk PartnersMay assist the Service Manager writing and approving schedules for Service PartnersApproves financial transactions (e.g., overrides, opening / closing suspended orders)Manages traffic flow / customer throughput; relays / monitors expectations related to daily performance goalsTracks / anticipates high-sales times to ensure proper staffing, including lunch / break timesMaintains Service-related inventory as neededTroubleshoots equipment / technology; escalates to appropriate Partner as neededPerforms duties of Service Partners frequentlyTraining / Coaching:Coaches Partners in the moment and long-term; monitors performance related to goals, standards, and expectationsFacilitates / reinforces trainingReinforces positive behaviorAddresses Partner concerns (on the spot); elevates as neededCustomer Service / Cash Handling:Answers customer questions regarding products and assists them with selections; helps customers locate store merchandiseAccurately identifies and responds to customer needsModels / coaches on superior customer service; addresses customer concerns; serves as point of escalation to resolve issues Responsible for ensuring total customer satisfaction.Mediation of partner concerns/conflicts to achieve a successful and equitable conclusion.Processes customer transactions of goods and servicesCompliance:Complies with departmental and Store SOPs; ensures other Partners comply as wellMonitors / enforces CM standards and polices; escalates issues if neededMaintains standards in shrink, safety, inventory control, and sanitationThe responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations. Qualifications & Key Requirements: Work Experience:
1+ years Related experience, such as front end / customer service experience - RequiredKnowledge/Skills/Abilities:
Advanced customer service skills - RequiredStrong planning, organization, and time-management skills - RequiredStrong verbal / written communication and interpersonal skills - RequiredConflict resolution and influencing skills - RequiredDecision-making skills - RequiredAbility to coach - RequiredAbility to build relationships - RequiredAbility to communicate with / speak effectively to customers and Partners at all levels - RequiredAbility to read and interpret documents such as safety rules, operating / maintenance instructions, and procedure manuals - RequiredAbility to write routine reports and correspondence - RequiredEducation:
HS Diploma or GED or equivalent - RequiredLicenses/Certifications:
Completion of required company training, including Lead Development training - RequiredPhysical Demands & Working Conditions:
Constantly reach at waist, graspFrequently stand, walk, pivot, perform fine motor movementsOccasionally sit, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, ladder climb, twist, push / pull with arms, pinchOccasionally be exposed to loud noise, cold or wet conditionsDemonstrate the ability to lift up--to 45 lbsWhile there may be exceptions, the measurements noted are generally defined as--Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour dayIt is the responsibility of each individual Partner to never lift beyond his or her own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager. Read Less