The Medical Assistant (MA) Multi-Specialty position presents an exciting opportunity for Medical Assistants to expand their knowledge and skill set in a Multi-Specialty Clinic environment. Under direction of licensed medical and/or licensed nursing personnel, the Medical Assistant takes a central role in the delivery of health care for patients performing a variety of patient care duties in a Multi-Specialty clinic. The Medical Assistant collaborates with other professional disciplines to ensure effective and efficient patient care delivery and the achievement of desired patient outcomes. Our team of Medical Assistants model a commitment to the organization's vision/mission/values to support an unparalleled patient experience and positive clinical outcomes.
ResponsibilitiesEssential Duties:
Collaborates with the patient's care team including, primary care team, specialists, home care, hospital team, and any others involved with the patient's care to optimize clinical outcomes.Works as a team member, interacting with staff, patients, and providers to communicate and coordinate patient care and workflow effectively.Improves the patient experience by completing pre-visit planning including reviewing notes from the previous visit and ensuring that results are documented (e.g., pre-visit lab results, diagnostic tests, pathology reports, other physician notes from a referral). Identifying whether any further information such as hospital discharge notes, emergency notes, etc. are available to maximize the patient and Provider face-to-face visit.Enhances the patient experience by practicing AIDET during each patient interaction.Rooms patients consistent with standardized workflow including verifying patient information, utilizing two-patient identifiers, documenting chief complaint and reason for visit, vital signs, BMI, pulse oximetry level as necessary, patient comfort level, medication list, allergies, smoking history, and other information as required.As required and competency validated, performs appropriate, EKG, spirometry, point of care testing, specimen collection, staple and suture removal, wound care, toenail cutting, equipment cleaning/reprocessing and other requested procedures.Performs clinical duties as assigned and competency validated in accordance with Standing Delegation Orders including, but not limited to: administering medications, immunizations, setting up exam or procedure rooms, preparing patients for examinations and /or treatments, assisting provider with exams or procedures, cleaning and disinfection of equipment, exam rooms and storage, stocking exam rooms, perform quality control checks on equipment as per manufacturer guidelines.Dismisses patient at end of clinic visit including completing the orders, tasks, delivering patient education, scheduling follow up appointments, and reviewing the patient plan.Enhances the patient experience by performing in-basket management, addressing MyChart messages, assisting with pre-certifications, referrals, authorizations, and scheduling of patients for clinic, hospital and other ancillary medical treatments and tests.Respects patient confidentiality at all times and treats patients with courtesy and respect.Collaborates, communicates respectfully and professionally with all members of the care team in providing patient-centered care and regarding processes and clinical issues.Develops and maintains favorable internal relationships, partnerships with co-workers, including managers, clinical support staff, providers, and business office staff.Participates in daily patient care (unit) huddles.Participates in continuous quality improvement projects in order to better serve the patient, family and healthcare system to improve the quality of service provided.Attends staff meetings and education offerings both in person and via teleconference/online as required.Supports organizational initiatives to promote and maintain a strong positive workplace culture.Performs other duties as assignedKnowledge/Skills/Abilities: Demonstrated knowledge of activities associated with the delivery of quality Medical Assistant duties. High level of skill at building relationships and providing excellent customer service. Strong attention to detail and accuracy. Ability to utilize computers for data entry and information retrieval. Excellent verbal and written communication skills
QualificationsMinimum Education: Graduation from high school or equivalentMedical Assistant Diploma and/or National Medical Assistant Certification Graduation from an accredited Medical Assistant Program or equivalent military healthcare experience
Minimum Experience: Completion of a Medical Assistant externship
Required Certifications/Licensure: Holds and maintains these certifications as a professional. Lapsing/expiration of these certifications/licensure will result in suspension of work: 1. Basic Life Support (BLS) - Obtained through approved American Heart Association or Red Cross.
Preferred Experience: One (1) of Medical Assistant experience preferably in an ambulatory clinic setting with Specialty servicesExperience with Epic.
Read LessThe Medical Assistant (MA) Multi-Specialty position presents an exciting opportunity for Medical Assistants to expand their knowledge and skill set in a Multi-Specialty Clinic environment. Under direction of licensed medical and/or licensed nursing personnel, the Medical Assistant takes a central role in the delivery of health care for patients performing a variety of patient care duties in a Multi-Specialty clinic. The Medical Assistant collaborates with other professional disciplines to ensure effective and efficient patient care delivery and the achievement of desired patient outcomes. Our team of Medical Assistants model a commitment to the organization's vision/mission/values to support an unparalleled patient experience and positive clinical outcomes.
ResponsibilitiesEssential Duties: Collaborates with the patient's care team including, primary care team, specialists, home care, hospital team, and any others involved with the patient's care to optimize clinical outcomes. Works as a team member, interacting with staff, patients, and providers to communicate and coordinate patient care and workflow effectively. Improves the patient experience by completing pre-visit planning including reviewing notes from the previous visit and ensuring that results are documented (e.g., pre-visit lab results, diagnostic tests, pathology reports, other physician notes from a referral). Identifying whether any further information such as hospital discharge notes, emergency notes, etc. are available to maximize the patient and Provider face-to-face visit. Enhances the patient experience by practicing AIDET during each patient interaction. Rooms patients consistent with standardized workflow including verifying patient information, utilizing two-patient identifiers, documenting chief complaint and reason for visit, vital signs, BMI, pulse oximetry level as necessary, patient comfort level, medication list, allergies, smoking history, and other information as required. As required and competency validated, performs appropriate, EKG, spirometry, point of care testing, specimen collection, staple and suture removal, wound care, toenail cutting, equipment cleaning/reprocessing and other requested procedures. Performs clinical duties as assigned and competency validated in accordance with Standing Delegation Orders including, but not limited to: administering medications, immunizations, setting up exam or procedure rooms, preparing patients for examinations and /or treatments, assisting provider with exams or procedures, cleaning and disinfection of equipment, exam rooms and storage, stocking exam rooms, perform quality control checks on equipment as per manufacturer guidelines. Dismisses patient at end of clinic visit including completing the orders, tasks, delivering patient education, scheduling follow up appointments, and reviewing the patient plan. Enhances the patient experience by performing in-basket management, addressing MyChart messages, assisting with pre-certifications, referrals, authorizations, and scheduling of patients for clinic, hospital and other ancillary medical treatments and tests. Respects patient confidentiality at all times and treats patients with courtesy and respect. Collaborates, communicates respectfully and professionally with all members of the care team in providing patient-centered care and regarding processes and clinical issues. Develops and maintains favorable internal relationships, partnerships with co-workers, including managers, clinical support staff, providers, and business office staff. Participates in daily patient care (unit) huddles. Participates in continuous quality improvement projects in order to better serve the patient, family and healthcare system to improve the quality of service provided. Attends staff meetings and education offerings both in person and via teleconference/online as required. Supports organizational initiatives to promote and maintain a strong positive workplace culture. Performs other duties as assigned
Knowledge/Skills/Abilities: Demonstrated knowledge of activities associated with the delivery of quality Medical Assistant duties. High level of skill at building relationships and providing excellent customer service. Strong attention to detail and accuracy. Ability to utilize computers for data entry and information retrieval. Excellent verbal and written communication skills
QualificationsMinimum Education:
Graduation from high school or equivalentMedical Assistant Diploma and/or National Medical Assistant Certification Graduation from an accredited Medical Assistant Program or equivalent military healthcare experience
Minimum Experience: Completion of a Medical Assistant externship
Required Certifications/Licensure: Holds and maintains these certifications as a professional. Lapsing/expiration of these certifications/licensure will result in suspension of work: 1. Basic Life Support (BLS) - Obtained through approved American Heart Association or Red Cross.
Preferred Experience: One (1) of Medical Assistant experience preferably in an ambulatory clinic setting with Specialty services Experience with Epic.
Read LessThe Site Navigator serves as the primary front-of-house operational presence within Central Health clinical facilities. This role focuses on patient wayfinding, navigation of system services, and visible operational support at the point of entry. The Site Navigator enhances patient experience, reduces uncertainty, and supports smooth clinical flow by guiding individuals through facility processes and connecting them to appropriate services. The role maintains situational awareness of lobby activity, traffic flow, and patient needs while reinforcing a welcoming and professional environment.
ResponsibilitiesEssential Functions
Serve as a visible front-of-house presence within assigned clinical facility.Greet and assist patients and visitors in navigating the building and locating services.Provide clear direction to clinics, labs, check-in desks, specialty services, and partner programs.Support individuals with mobility, language, or system navigation challenges.Monitor lobby and public areas to proactively assist patients who may need guidance or additional support.Explain Central Health system services at a high level and direct individuals to appropriate departments.Connect patients to registration, eligibility, financial assistance, and community resources as appropriate.Support daily clinical flow by reducing congestion and redirecting traffic as needed.Communicate emerging front-of-house issues (wait time bottlenecks, signage confusion, lobby congestion) to Support Operations leadership.Serve as an operational liaison between clinical teams, Support Operations, Safety, and Facilities Management when needed.Maintain awareness of patient flow patterns and peak traffic times.Identify operational friction points affecting patient experience and communicate improvement opportunities.Escalate complex concerns to appropriate clinical or administrative leadership.Model professionalism, calm presence, and service excellence at all times.Maintain situational awareness of lobby and public areas and promptly report safety concerns to appropriate leadership, security, or Facilities Management.Follow established facility emergency protocols and assist with directing patients and visitors during emergency events (e.g., fire alarms, severe weather, security alerts) in coordination with clinical and safety teams.Support orderly communication and redirection of foot traffic during operational disruptions to help maintain a calm and safe environment.Knowledge, Skills and Abilities:
Strong interpersonal and communication skills.Ability to remain calm and professional in fast-paced clinical environments.Situational awareness and proactive problem-solving capability.Ability to support individuals from diverse backgrounds with professionalism and empathy.Bilingual capability preferred (as applicable to service population).QualificationsMinimum Education:
High School Diploma or equivalent (higher degree accepted)Preferred Experience:
1 year Customer service, hospitality, healthcare navigation, or public-facing roles preferred. Read Less
