B. Braun Medical Inc., a leader in infusion therapy and pain management, develops, manufactures, and markets innovative medical products and services to the healthcare industry. Other key product areas include nutrition, pharmacy admixture and compounding, ostomy and wound care, and dialysis. The company is committed to eliminating preventable treatment errors and enhancing patient, clinician and environmental safety. B. Braun Medical is headquartered in Bethlehem, Pa., and is part of the B. Braun Group of Companies in the U.S., which includes B. Braun Interventional Systems, Aesculap and CAPS .
Globally, the B. Braun Group of Companies employs more than 64,000 employees in 64 countries. Guided by its Sharing Expertise philosophy, B. Braun continuously exchanges knowledge with customers, partners and clinicians to address the critical issues of improving care and lowering costs. To learn more about B. Braun Medical, visit
CAPS , part of the B. Braun Group of Companies in the U.S., is the nation's largest network of outsourcing admixture pharmacies, has been delivering high-quality, same-day, admixture services and solutions to hospitals and outpatient facilities for more than 28 years. Along with the nation's largest 503A sterile injectable outsourcing network, CAPS offers industry-leading batch compounding on a national scale through three 503B registered outsourcing facilities. With experience, capacity, and a passion for safety, CAPS is your 503B solution.
Position Summary:
Responsibilities: Essential Duties
Establishes organizational quality policies and procedures to ensure all applicable regulatory standards and requirements for compounded IV solutions are met. Ensures facilities meet qualification and validation requirements of all new and existing products and processes prior to approving their release for distribution to customers.Drives continuous improvement efforts for products and quality systems.Ensures proper reporting, documentation and record keeping as required under all regulatory agencies.Ensures training programs and systems effectiveness in meeting all quality training requirements.Oversees investigations and responses to all customer complaints and all required reports to regulatory agencies.Identifies when field action such as product holds, product advisories and product recall are needed for items already in use by customers.Works with Compliance to ensure timely and appropriate responses to any issues which may be identified by Regulatory agencies.Oversees the internal Quality function, acting as the Company's Quality liaison with regulatory agencies.Responsible for department budgets.Responsible for personnel actions including hiring, performance management, termination.The job function listed is not exhaustive and shall also include any responsibilities as assigned by the Supervisor from time to time.General: It shall be the duty of every employee while at work to take reasonable care for safety and health of himself/herself and other persons.
Expertise: Knowledge & Skills
Requires breadth of professional field and industry knowledge. Ability to integrate critical information and champion advanced strategies/concepts through the organization. Drives development of advanced technologies, principles and processes.Directs the activities of a broad functional area through division heads who are responsible for planning, budgeting, costs, methods and employees. Determines actual organizational structure and allocation of resources.Judgement is required in resolving complex problems based on experience.Represents the organization as a prime contact on projects and departmental operations. Interacts with senior internal and external personnel on issues often requiring coordination across organizational lines.
Expertise: Qualifications -Education/Experience/Training/Etc
Required:
Bachelor's degree required, Master's degree preferred.10-15 years related experience, plus a minimum of 5 years management experience required.Applicable industry/professional certification preferred.Regular and predictable attendanceFrequent business travel required, cGMP experience/training required, Aseptic processing training/experience required
Schedule is M-F, 8am-5pm
While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to handle or feel and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 20 pounds.
Responsibilities: Other Duties:
The preceding functions have been provided as examples of the types of work performed by employees assigned to this position. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in this description are representative of the knowledge, skill, and/or ability required. Management reserves the right to add, modify, change or rescind the work assignments of different positions due to reasonable accommodation or other reasons.
Physical Demands:
While performing the duties of this job, the employee is expected to:
Light work - Exerting up to 20 lbs of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.Lifting, Carrying, Pushing, Pulling and Reaching:
Occasionally:Reaching upward and downward, Push/pull, StandFrequently:SitConstantly:N/AActivities:
Occasionally:Climbing stairs/ladders, Push/pull, Reaching upward and downward, Standing, WalkingFrequently:Finger feeling, Hearing - ordinary, fine distinction, loud (hearing protection required), Seeing - depth perception, color vision, field of vision/peripheral, Sitting , Talking - ordinary, loud/quickConstantly:N/AEnvironmental Conditions:
Occasionally:N/AFrequently:N/AConstantly:N/AWork Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Noise Intensity:ModerateOccasionally:OtherFrequently:N/AConstantly:Office environment
The targeted range for this role takes into account a range of factors that are considered when making compensation and hiring decisions; included but not limited to: skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. Compensation decisions are dependent on the facts and circumstances of each case. The range provided is a reasonable estimate.
B. Braun offers an excellent benefits package, which includes healthcare, a 401(k) plan, and tuition reimbursement. To learn more about B. Braun and our safety healthcare products or view a listing of our employment opportunities, please visit us on the internet at .
Through its "Sharing Expertise " initiative, B. Braun promotes best practices for continuous improvement of healthcare products and services.
We are an equal opportunity employer. We evaluate applications without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected characteristic. Know Your Rights: Workplace Discrimination is Illegal, click here .
PI3f7c8fd985f6-2160
Read LessB. Braun Medical Inc., a leader in infusion therapy and pain management, develops, manufactures, and markets innovative medical products and services to the healthcare industry. Other key product areas include nutrition, pharmacy admixture and compounding, ostomy and wound care, and dialysis. The company is committed to eliminating preventable treatment errors and enhancing patient, clinician and environmental safety. B. Braun Medical is headquartered in Bethlehem, Pa., and is part of the B. Braun Group of Companies in the U.S., which includes B. Braun Interventional Systems, Aesculap and CAPS .
Globally, the B. Braun Group of Companies employs more than 64,000 employees in 64 countries. Guided by its Sharing Expertise philosophy, B. Braun continuously exchanges knowledge with customers, partners and clinicians to address the critical issues of improving care and lowering costs. To learn more about B. Braun Medical, visit
CAPS , part of the B. Braun Group of Companies in the U.S., is the nation's largest network of outsourcing admixture pharmacies, has been delivering high-quality, same-day, admixture services and solutions to hospitals and outpatient facilities for more than 28 years. Along with the nation's largest 503A sterile injectable outsourcing network, CAPS offers industry-leading batch compounding on a national scale through three 503B registered outsourcing facilities. With experience, capacity, and a passion for safety, CAPS is your 503B solution.
Position Summary:
The CAPS Customer Service manager leads a team in daily tasks aimed at the delivery of an exceptional customer experience. They will resolve escalated customer concerns, monitor team performance and provide coaching, maintain data metrics, and participate in process improvement teams to enhance efficiency and the overall customer experience.
Responsibilities: Essential Duties
Manages the customer service activities for the organization to ensure high level of customer service experience for CAPS' clients.Manages a team of customer service representatives and provides coaching, and guidance.Identify and execute training opportunities for customer service representatives Establishes goals and metrics for the department and measures the team's performance.Provides reporting and data to management as required.Tracks customer complaints and inquiries and recommends changes to products or services to improve customer satisfaction.Handles complex and high-touch inquiries/issues/complaints from customers.Responsible for personnel actions including hiring, performance management, termination.Works with cross functional work team members such as Human Resources, IT, Operations, and Sales.Support development and proliferation of the annual corporate objectives.The job function listed is not exhaustive and shall also include any responsibilities as assigned by the Supervisor from time to time.
Expertise: Knowledge & Skills
Requires full working knowledge of relevant business practices and procedures in professional field. Uses standard theories, principles and concepts and integrates them to propose a course of action.Manages entry to intermediate level employees of a department or a function with 1 or 2 sections. Ensures budgets, schedules, and performance requirements are met.Judgement is required in resolving complex problems based on experience.Interacts with internal and/or external clients and customers to negotiate and interpret information on projects and unit operations. May consult with senior management.Expertise: Qualifications -Education/Experience/Training/Etc
Required:
Bachelor's degree required.04-06 years related experience required.Regular and predictable attendanceOccasional business travel requiredSchedule is Monday-Friday 8am-5pmSalary range is $74,000-$93,000/yr + benefits
While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to handle or feel and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 20 pounds.
Responsibilities: Other Duties:
The preceding functions have been provided as examples of the types of work performed by employees assigned to this position. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in this description are representative of the knowledge, skill, and/or ability required. Management reserves the right to add, modify, change or rescind the work assignments of different positions due to reasonable accommodation or other reasons.
Physical Demands:
While performing the duties of this job, the employee is expected to:
Light work - Exerting up to 20 lbs of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.Lifting, Carrying, Pushing, Pulling and Reaching:
Occasionally:Reaching upward and downward, Push/pull, StandFrequently:Sit, Visual Acuity with or without corrective lensesConstantly:N/AActivities:
Occasionally:Climbing stairs/ladders, Push/pull, Reaching upward and downward, Standing, WalkingFrequently:Finger feeling, Hearing - ordinary, fine distinction, loud (hearing protection required), Seeing - depth perception, color vision, field of vision/peripheral, Sitting , Talking - ordinary, loud/quickConstantly:N/AEnvironmental Conditions:
Occasionally:N/AFrequently:N/AConstantly:N/AWork Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Noise Intensity:ModerateOccasionally:OtherFrequently:N/AConstantly:Office environment
The targeted range for this role takes into account a range of factors that are considered when making compensation and hiring decisions; included but not limited to: skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. Compensation decisions are dependent on the facts and circumstances of each case. The range provided is a reasonable estimate.
B. Braun offers an excellent benefits package, which includes healthcare, a 401(k) plan, and tuition reimbursement. To learn more about B. Braun and our safety healthcare products or view a listing of our employment opportunities, please visit us on the internet at .
Through its "Sharing Expertise " initiative, B. Braun promotes best practices for continuous improvement of healthcare products and services.
We are an equal opportunity employer. We evaluate applications without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected characteristic. Know Your Rights: Workplace Discrimination is Illegal, click here .
Compensation details: 0 Yearly Salary
PI-3763
Read LessB. Braun Medical Inc., a leader in infusion therapy and pain management, develops, manufactures, and markets innovative medical products and services to the healthcare industry. Other key product areas include nutrition, pharmacy admixture and compounding, ostomy and wound care, and dialysis. The company is committed to eliminating preventable treatment errors and enhancing patient, clinician and environmental safety. B. Braun Medical is headquartered in Bethlehem, Pa., and is part of the B. Braun Group of Companies in the U.S., which includes B. Braun Interventional Systems, Aesculap and CAPS .
Globally, the B. Braun Group of Companies employs more than 64,000 employees in 64 countries. Guided by its Sharing Expertise philosophy, B. Braun continuously exchanges knowledge with customers, partners and clinicians to address the critical issues of improving care and lowering costs. To learn more about B. Braun Medical, visit
CAPS , part of the B. Braun Group of Companies in the U.S., is the nation's largest network of outsourcing admixture pharmacies, has been delivering high-quality, same-day, admixture services and solutions to hospitals and outpatient facilities for more than 28 years. Along with the nation's largest 503A sterile injectable outsourcing network, CAPS offers industry-leading batch compounding on a national scale through three 503B registered outsourcing facilities. With experience, capacity, and a passion for safety, CAPS is your 503B solution.
Position Summary:
The Data Steward II position at CAPS is responsible for implementing and continuously improving the Site Data Integrity Program. This role requires maintaining a comprehensive knowledge of data integrity quality and regulatory requirements, identifying compliance risks, and developing solutions to address those gaps. The Data Steward will coordinate the quality, security, and maintenance of data to ensure compliance and support business processes effectively.
Quality Assurance department
Responsibilities: Essential Duties
Implement and continuously improve the Site Data Integrity Program.Maintain knowledge of applicable data integrity quality and regulatory requirements.Identify data integrity compliance risks and gaps across the site.Communicate risks to Site Management and develop solutions to address gaps.Coordinate the quality, security, and maintenance of data.Create data process mapping and risk reduction efforts for data owners and Quality representatives.Define data elements and establish policies and procedures related to data collection and accuracy.Perform tests and audits on data systems to ensure data quality.Create methodologies and metrics for tracking performance to Data Integrity expectations.Act as system administrator for manufacturing and laboratory systems.Support implementation of electronic software and systems.
The job function listed is not exhaustive and shall also include any responsibilities as assigned by the Supervisor from time to time.
General: It shall be the duty of every employee while at work to take reasonable care for safety and health of himself/herself and other persons.
Expertise: Knowledge & Skills
Requires advanced knowledge of professional field and industry. Influences the development of and drives the application of principles, theories, concepts. Determines best course of action.Work under minimal supervision. Relies on experience and judgement to plan and accomplish assigned goals. May periodically assist in orienting, training, and/or reviewing the work of peers.Judgement is required in resolving complex problems based on experience. Contacts are primarily with department supervisors, leads, subordinates, and peers. Frequent contact with external contractors/vendors.
Expertise: Qualifications -Education/Experience/Training/Etc
Required:
Bachelor's degree required.04-06 years related experience required.Occasional business travel required, Valid driver's license and passportTarget salary range is $98,783-$110,000/yr + benefits + bonusSchedule: Monday - Friday 8am-5pm
While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to handle or feel and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 20 pounds.
Responsibilities: Other Duties:
The preceding functions have been provided as examples of the types of work performed by employees assigned to this position. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in this description are representative of the knowledge, skill, and/or ability required. Management reserves the right to add, modify, change or rescind the work assignments of different positions due to reasonable accommodation or other reasons.
Physical Demands:
While performing the duties of this job, the employee is expected to:
Light work - Exerting up to 20 lbs of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.Lifting, Carrying, Pushing, Pulling and Reaching:
Occasionally:Reaching upward and downward, Push/pull, StandFrequently:Stand,SitConstantly:N/AActivities:
Occasionally: Push/pull, Reaching upward and downward, Standing, WalkingFrequently:Finger feeling, Hearing - ordinary, fine distinction, loud (hearing protection required), Seeing - depth perception, color vision, field of vision/peripheral, Sitting , Talking - ordinary, loud/quickConstantly:N/AEnvironmental Conditions:
Occasionally:N/AFrequently:N/AConstantly:N/AWork Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Noise Intensity: LowOccasionally: Production/manufacturing environmentFrequently:N/AConstantly:Office environment
The targeted range for this role takes into account a range of factors that are considered when making compensation and hiring decisions; included but not limited to: skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. Compensation decisions are dependent on the facts and circumstances of each case. The range provided is a reasonable estimate.
B. Braun offers an excellent benefits package, which includes healthcare, a 401(k) plan, and tuition reimbursement. To learn more about B. Braun and our safety healthcare products or view a listing of our employment opportunities, please visit us on the internet at .
Through its "Sharing Expertise " initiative, B. Braun promotes best practices for continuous improvement of healthcare products and services.
We are an equal opportunity employer. We evaluate applications without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected characteristic. Know Your Rights: Workplace Discrimination is Illegal, click here .
Compensation details: 00 Yearly Salary
PIba7b186ef9d3-5984
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