Consumer Engagement, Consultative Pharmacy Technician addresses questions related to specific assigned areas such as CenterWell Pharmacy and assists with Rx Education/Enrollment processes, medication research, triages call that require consultation with a pharmacist, may make outbound calls to patients to offer medication therapy management programs and schedule medication review sessions with consultative pharmacists. This role is a specialized function rooted in compliance, education, and conversion. Consumer Engagement, Consultative Pharmacy Technicians are expected to become subject matter experts in mail-order pharmacy and use a compassion-first approach to guide members toward optimal pharmacy solutions.
Key Responsibilities
Serve as an expert in mail-order pharmacy benefits, including medication delivery timelines, refill processes, and savings potential.Use motivational education techniques to guide and inform members during live calls.Accurately assess member needs and offer personalized solutions that prioritize ease, care, and health benefit alignment.Navigate systems to identify appropriate enrollment opportunities and execute required steps with accuracy.Document member interactions with thoroughness and clarity in accordance with compliance standards.Adhere to scripting protocols while maintaining a natural, member-centered conversation style.Partners with supervisors and QA teams to continuously improve call quality and meet conversion goals.Support special campaigns or seasonal initiatives, such as the Annual Enrollment Period (AEP), as needed.Maintain confidentiality, professionalism, and empathy in all interactions, especially when handling sensitive health or medication concerns.Required Qualifications
High school diploma or equivalent required2+ years customer service, pharmacy benefit, Pharm Tech, or healthcare experience.Must have an active Pharmacy Technician License.All Techs must be licensed and Certified (vs Registered) and must reside in the state of Florida (not a nearby state). The state license must be active in the state of residency.Ability to fulfill Annual Verification of license by required deadline.Strong verbal communication skills, with an ability to explain complex topics in plain language.Proven ability to build rapport and drive action through consultative engagement.Ability to work in a structured, metric-driven environment with daily, weekly, and monthly performance goals.Comfortable navigating multiple systems and documentation tools simultaneously.Commitment to protecting member privacy and complying with all regulatory guidelines.Must be passionate about contributing to an organization focused on continuously improving consumer experiences.Preferred Qualifications
Associate degree or higherPrevious experience in a call center environment or pharmacy tech role.Familiarity with PBM systems, Humana tools, or pharmacy benefit structures.Bilingual (Spanish/English) a plus.Additional Information
This is an in-office position onsite in Orlando, FL.Able to work a shift M-F, during hours of operation 8a-8p EST; with the possibility of a Saturdays and or Sunday shift during the hours of 8:00am -6:30pm EST.Training is provided and will include compliance, systems navigation, motivational education, and product knowledge.Additional Information:
As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.
Work at home requirements:
To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.
Satellite, cellular and microwave connection can be used only if approved by leadership.
Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
SSN Alert:
Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from with instructions on how to add the information into your official application on Humana's secure website.
Scheduled Weekly Hours
40Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Read LessThe Mail Operations Pharmacy Technician 2 ensures inventory levels are adequate for dispensing by working with inventory supply team. Decisions are typically focus on interpretation of area/department policy and methods for completing assignments. Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction. Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.
Required Qualifications
Must have an active license with the Board of Pharmacy in the appropriate state.Less than 3 years of related experienceMust be passionate about contributing to an organization focused on continuously improving consumer experiencesPreferred Qualifications
High School Diploma or GEDNational Certification, PTCB CphTAdditional Information
Scheduled Weekly Hours
40Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Read LessBe a part of our growing Pharmacy business - deliver value and quality in a fast-paced environment. CenterWell Pharmacy is seeking a Pharmacist with a California license to join our dynamic team in our Phoenix, AZ onsite facility to serve as our Pharmacist-in-Charge for the state of California. You will work directly with the Pharmacist-In-Charge of the pharmacy and CenterWell Pharmacy's Professional Practice team to ensure compliance with California laws and regulations and provide oversight for pharmacy services provided to California patients.
As a member of our CenterWell Pharmacy team, you will have the opportunity to choose from job assignments in our Front End, Dispensing, or Clinical Services teams.
Required Qualifications
You are required to have a Pharmacy degree from an accredited college of pharmacyYou are required to be actively licensed as a Pharmacist in California and Arizona without disciplinary action.You must have a minimum three, (3) years of experience as a Registered Pharmacist in a high-volume retail, community or traditional mail order pharmacy practice environment.You must have the ability to participate in Federal prescription programsYou are required to be Proficient with computers such as MS Office, Word, Excel, Outlook, Teams, Zoom, SharePoint.Preferred Qualifications
PharmDBilingual in both English and Spanish - You will be required to pass a language assessment.Additional Information
Workstyle: In-office/facility (not eligible for Work from home)
Location: Must reside and work in Arizona
Schedule: We offer a variety of schedules Mon-Sat. Your schedule will be set between the windows of 8am-8pm EST Monday-Friday and 8am-4:30pm EST Saturday.
Scheduled Weekly Hours
40Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Read LessBe a part of our growing Pharmacy business - deliver value and quality in a fast-paced environment. CenterWell Pharmacy is seeking a Pharmacist with a California license to join our dynamic team in our West Chester, OH onsite facility to serve as our Pharmacist-in-Charge for the state of California. You will work directly with the Pharmacist-In-Charge of the pharmacy and CenterWell Pharmacy's Professional Practice team to ensure compliance with California laws and regulations and provide oversight for pharmacy services provided to California patients.
As a member of our CenterWell Pharmacy team, you will have the opportunity to choose from job assignments in our Front End, Dispensing, or Clinical Services teams.
Required Qualifications
You are required to have a Pharmacy degree from an accredited college of pharmacyYou are required to be actively licensed as a Pharmacist in California and Ohio without disciplinary action.You must have a minimum three, (3) years of experience as a Registered Pharmacist in a high-volume retail, community or traditional mail order pharmacy practice environment.You must have the ability to participate in Federal prescription programsYou are required to be Proficient with computers such as MS Office, Word, Excel, Outlook, Teams, Zoom, SharePoint.Preferred Qualifications
PharmDBilingual in both English and Spanish - You will be required to pass a language assessment.Additional Information
Workstyle: In-office/facility (not eligible for Work from home)
Location: Must reside and work in Ohio
Schedule: We offer a variety of schedules Mon-Sat. Your schedule will be set between the windows of 8am-8pm EST Monday-Friday and 8am-4:30pm EST Saturday.
Scheduled Weekly Hours
40Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Read LessCA & TX Licensed Pharmacist - $5000 Sign-on Bonus
Be a part of our growing Pharmacy business - deliver value and quality in a fast-paced environment. CenterWell Pharmacy is seeking a Pharmacist with a California license to join our dynamic team in our Irving, TX onsite facility to serve as our Pharmacist-in-Charge for the state of California. You will work directly with the Pharmacist-In-Charge of the pharmacy and CenterWell Pharmacy's Professional Practice team to ensure compliance with California laws and regulations and provide oversight for pharmacy services provided to California patients.
As a member of our CenterWell Pharmacy team, you will have the opportunity to choose from job assignments in our Front End, Dispensing, or Clinical Services teams.
Required Qualifications
You are required to have a Pharmacy degree from an accredited college of pharmacyYou are required to be actively licensed as a Pharmacist in California and Texas without disciplinary action.You must have a minimum three, (3) years of experience as a Registered Pharmacist in a high-volume retail, community or traditional mail order pharmacy practice environment.You must have the ability to participate in Federal prescription programsYou are required to be Proficient with computers such as MS Office, Word, Excel, Outlook, Teams, Zoom, SharePoint.Preferred Qualifications
PharmDBilingual in both English and Spanish - You will be required to pass a language assessment.Additional Information
Workstyle: In-office/facility (not eligible for Work from home)
Location: Must reside and work in Texas
Schedule: We offer a variety of schedules Mon-Sat. Your schedule will be set between the windows of 8am-8pm EST Monday-Friday and 8am-4:30pm EST Saturday.
Scheduled Weekly Hours
40Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Read LessBe a part of our growing Pharmacy business - deliver value and quality in a fast-paced environment. CenterWell Pharmacy is seeking a Pharmacist with a California license to join our dynamic team in our Orlando, FL onsite facility to serve as our Pharmacist-in-Charge for the state of California. You will work directly with the Pharmacist-In-Charge of the pharmacy and CenterWell Pharmacy's Professional Practice team to ensure compliance with California laws and regulations and provide oversight for pharmacy services provided to California patients.
As a member of our CenterWell Pharmacy team, you will have the opportunity to choose from job assignments in our Front End, Dispensing, or Clinical Services teams.
Required Qualifications
You are required to have a Pharmacy degree from an accredited college of pharmacyYou are required to be actively licensed as a Pharmacist in California and Florida without disciplinary action.You must have a minimum three, (3) years of experience as a Registered Pharmacist in a high-volume retail, community or traditional mail order pharmacy practice environment.You must have the ability to participate in Federal prescription programsYou are required to be Proficient with computers such as MS Office, Word, Excel, Outlook, Teams, Zoom, SharePoint.Preferred Qualifications
PharmDBilingual in both English and Spanish - You will be required to pass a language assessment.Additional Information
Workstyle: In-office/facility (not eligible for Work from home)
Location: Must reside and work in Florida
Schedule: We offer a variety of schedules Mon-Sat. Your schedule will be set between the windows of 8am-8pm EST Monday-Friday and 8am-4:30pm EST Saturday.
Scheduled Weekly Hours
40Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Read Less 
